Terrible pharmacy and yes Kyle is the worst of them, as others have mentioned. I've dealt with him on multiple occasions. First customer service is atrocious and they treat their clients badly, I won't go in to personal details about my med's but let's just say what I take and when, is between me and my doctor. Keep your attitude and opinions to yourself. They also like to change their so called 'policies' for refills depending on who you talk to and act like you're the one who's doing something wrong when they give you the wrong information to begin with.
Also sometimes they apparently help themselves to your drugs as well. I came up short 10 pills once and when I immediately called back about it and asked them to check their inventory to confirm if they are over, I was told "that's not possible, there are so many pills it would take too long to count them all!" and to call back the next day to talk to the pharmacist who had already gone home. (I think this was also Kyle, it was a male I'll have to check my recording to confirm) Are you kidding me?? Luckily the pharmacist is not a pinhead like that guy is and fixed the issue easily the next day. I was already recording phone calls for documentation of my complaint to the pharmacology board on that one. I still have them, but was glad I didn't have to deal with the hassle & they at least fixed it. Since then I've taken to counting my pills in front of them when I get them since I don't trust them now and they do not like this. TOO BAD, you're the ones that messed up and I don't appreciate you acting like it was somehow my fault or my problem. Initially insisting that they double count them as if it couldn't have possibly happened. yah right.
Next.. I requested a refill last week and a week later nothing. I had to call and ask all over again about it and they had no record of it, great. They (kyle again) then proceeded to send my personal medical and prescription information to WHO KNOWS WHERE when I was refilling this particular Rx I've used for 15 yrs now. They then sent me a note a few hours later stating my doctor had refused a refill for it and to call the Dr.'s office. I was so confused and immediately called my doctor who said CVS had NEVER called or faxed them for a refill and there was no way they would have refused my refill. (which is what I thought too)
So I called CVS back and YAY I got kyle again... he confirmed again my Dr's name that he sent the request to and I said no you didn't I just told you they did not ever hear from you nor did they tell you not to refill it. I want to know who the heck you sent my personal information to because it was NOT my doctor. He finally told me they had some *other* information in their computer for an office in DALLAS that he sent it to. He piled on the "not our fault excuses" and oh maybe it's just your Dr's old address info yadda yadda... listen buddy I've been seeing this doctor for 5+ years in Austin and filling and refilling at this cvs without ANY issue so no it's not a matter of 'oh we must have old info', YOU sent it to the wrong place... My Doctor doesn't live or work in Dallas, nor do I, and you have their correct and current info because you've always used it before now and you confirmed you saw the correct info in there too. You messed up admit it! He wouldn't admit he made a mistake and after ho-humming and putting me on hold to talk to a 'manager' he said something like 'we'll ask our support team try to remove the old info for us, that's the best we can do... anything else I can do for you?" Okay so not ONCE did you say gee sorry about that .. our mistake.. and I still have NO IDEA who just got my information that you sent out incorrectly, who was also apparently able to respond to you and refuse my refill even though they're NOT MY DOCTOR! So what does he do next after I told him I can't believe he hasn't even offered me an apology, he goes "well sorry, but we can't read minds so..." *CLICK* and hung up on me. yup. That is verbatim. and yes I have it recorded.
What the hell does that even mean?? We can't read minds? What are you even talking about Kyle, are you upset that you couldn't read my mind that I wanted my prescription handled correctly and that I don't want you and CVS to send my personal and private medical data to a stranger?? I see, my fault. I guess I should be the one apologizing for not explicitly stating that I want you to follow the law and ethics for handling of confidential medical information.
I still have no clue who they sent my information too.
All of my families Rx needs have officially been moved to Walgreen's who I've not had any issue with and also supports 24/7 hours for convenience.
I recommend others do the same. read more