I dropped off my prescription at 1PM, the pharmacist was apologetic and advised it would not be ready till later that evening. I came back at 7PM, and it was not ready. There were appx. 5 other patrons who had the exact same issue. The pharmacy looked chaotic. Usually this pharmacy is excellent but today, it was a bad day. read more

I am writing to share my personal experience with CVS Caremark and to express my frustration with what I believe has been a confusing, inconsistent, and unnecessarily burdensome process for obtaining my prescribed medication. Over the past several months, I have repeatedly encountered delays, conflicting information, and administrative obstacles while attempting to obtain medication prescribed by my physician. What should have been a straightforward process became a prolonged series of phone calls, paperwork, and communications between my doctor's office and CVS Caremark. One of the most frustrating aspects of my experience was learning that medication I had previously received was suddenly subject to new prior authorization requirements. In other instances, I was informed that coverage limitations or authorization requirements had changed, requiring additional documentation and approvals. These changes occurred after my treatment plan had already been established by my physician, creating uncertainty about whether I would be able to continue receiving the medication I needed. Throughout this process, I often received different answers depending on whom I spoke with at CVS Caremark. I was instructed to have my physician's office submit specific forms, only to later learn that additional forms, different authorizations, or further documentation were required. Each time new requirements emerged, I had to contact my doctor's office again, and their staff had to spend additional time attempting to satisfy CVS Caremark's requests. As a result, I found myself caught in a continuous cycle between my physician's office and CVS Caremark. Information was frequently inconsistent, requirements appeared to change, and responsibility seemed to shift from one party to another. The process was not only time-consuming but also stressful, particularly because it involved medication that my physician had determined was necessary for my care. After going through this experience, I have little confidence that this letter will result in meaningful change. It is difficult for me to believe that the concerns of individual members receive the attention necessary to correct systemic issues that continue to affect access to prescribed treatment. While I hope that CVS Caremark leadership takes these concerns seriously, my experience has left me skeptical that meaningful action will be taken. Unfortunately, individuals like me often feel as though we are at the mercy of a system over which we have little control. Decisions regarding coverage, prior authorizations, and medication access can have a significant impact on our lives, yet the process can feel opaque, unresponsive, and disconnected from the realities faced by those who depend on these medications. I am sharing this letter because my experience has left me concerned about the efficiency, transparency, and accountability of the process. My hope is that CVS Caremark will take steps to improve communication, reduce unnecessary administrative hurdles, and ensure that individuals are not subjected to avoidable delays in accessing prescribed treatment. read more

Clean, well organized, and festively decorated CVS. I stopped here on the way to the library and found items that I wanted: Milani products (buy one get one 50% off) , an eyeliner with wing stamp, and a history book on Alexandria, Virginia. I saw Impress Nails Christmas burgundy almond nails too. I liked browsing the pharmacy and used a $4 off coupon on my purchase there. I didn't find what I was looking for in the beginning yet I liked the items I found & wanted there especially the Milani gift boxed products. This CVS was easy to find and park at - large parking lot. Customer service was excellent and there was a price scanner to see prices by cash register. read more

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This location could be better organized. Several of the items I was looking for were out of stock. The pharmacy was busy, but the line moved quickly. My medication was not ready and I had to return more than once to get all of my prescriptions. The pharmacy technicians provided excellent customer service. The pharmacist seemed rude. read more

I'm so done with this pharmacy. The people have no idea what they're doing and zero appreciation for their customers. I had to come back three times for the same medication - not because of something I did because they didn't know what they were doing. The first time their credit card machine was not working and they told me they would hold it and I could come back. When I came back, they told me it wasn't ready and it would not be ready again until the next morning The last time I waited in line and I was told it still not filled even though it was supposed to be filled the day before. they always have a registered down here, making the wait exceptionally slow. The pharmacist lady is never on top of the staff or has any clue what is going on. Ask her on any day she will tell you "I have no idea what's going on." That is her one line. The staff don't know what they're doing either. They'll tell you one thing that is absolutely untrue and make you come back another day and wait again because they don't know what they're doing. I am absolutely transferring all of my prescriptions out of this place for myself and my family. We will never, ever be going back and I recommend you all do the same. read more

I love this CVS. I live right down the street it is very convenient and everyone there is soo helpful and nice! So thankful for them!

They never answer the phone You can stand at the counter for ages before anyone has any interest in helping you If you asked questions regarding medication, you are greeted with an attitude read more

The pharmacy techs are rude. And slow. They always seem really annoyed at having to do their jobs. Even during non-peak hours, you can't get through the drive through in less than 30 minutes. I don't know if they're understaffed. Or just don't care. But it's really annoying. read more

CVS Pharmacy - 3 in the afternoon. I've been here 20 minutes. - Drugstores Near Me - ALEXANDRIA, Virginia

The pharmacy staff was very incompetent and didn't pay attention to detail when working with our insurance company. They ran the Covid-19 boosters as a pharmacy visit instead of as medical visit, so it was denied, and then they tried to charge us $190 per vaccine. When I called our insurance, they said it's covered, it's just CVS staff didn't run it correctly. Then they wouldn't fit us for next appointment although it was their mistake because they were short staffed. read more

If you need a Covid test go to a different location. This location is not helpful. The pharm tech didn't provide direction on how to do the test properly. She would ask a question then walk away before I could answer. I'm sure my test will be inconclusive. Do yourself a favor and go to a different location. read more

I scheduled a Covid test 2 weeks out. On the day of my appointment, they cancelled my appointment a little more than an hour before my appointment time. I tried to call the store, but all I got was a run around from the automated phone prompts. The only actual human being that I was able to get a hold of was at a call center so she had no idea. Since it was a last minute cancellation, I couldn't find any available appointment that same day or the next day. My Covid test was for travel so I was under a time crunch. I later found out that the system was down. It would be nice if they have a back-up plan for instances like this. I ended up having to go to the urgent care clinic that doesn't accept health insurance. I hope that the insurance company will reimburse me since I'm now out $800+ for covid tests for 3 people. read more

Don't waste your time going here, the staff are very rude and have no idea what they are doing. Go to Safeway in Kingstowne, you won't be disappointed, and prescriptions are cheaper! read more

Pharmacist this evening was rude and unhelpful at the CVS Landsdowne Center, Alexandria, VA. They were out of the medication for my son who is very sick so staff told me to wait for the Pharmacist to help me search for other CVS locations that have it. After 15 minutes, he finally comes over looking irritated and says, "Are you waiting for me help you?" I repeated the reason I needed his help and he basically says he's too busy, stand aside, so he can help the next customer. Will not be going back to this pharmacy. read more

I shouldn't have even bothered trying to get a Covid booster here as it was the same crap as the last time. The app lets you make an appointment and when you arrive, they tell you they don't have it. Mind you, they do so in the slowest, rudest way possible. The people that work there have been horrible for years and nothing has changed. read more

How does this pharmacy keep customers? After many years avoiding cvs after less than perfect service I'm back as my insurance forced me to use cvs. I remember why I left. Step one: rx not done when promised. Site said my order will be done and ready at 2pm. At 430pm I arrived. My order is not done. I was told my insurance didn't go thru but I can see on web that it was run earlier. Even so, cvs fails to use my contact # and alert me of delays. Why not call your customers and let them know before they arrive and have to wait!? Fail. Cvs. read more

Go somewhere else. Very rude staff and an extremely slow pharmacist. Left my insurance company on hold for an hour after they failed to properly check for an important medication I needed. read more

CVS Pharmacies are pretty much the same wherever you go. All are pricey compared to your average Wal-Mart, Target or grocery store for pretty much everything. Some are a little bigger. Some smaller. Some cleaner. Some are veritable train wrecks. The CVS in Landsdowne Center falls squarely in the middle. Customer service can be a bit hit or miss, but I attribute that more to the customers themselves, than the service. I find this CVS extremely convenient especially when I'm grabbing some lunch my favorite pho joint. I also always seem to find what I'm looking for whenever I can't find it in said Wal-Mart, Target or grocery store. I'm not sure why I couldn't find Reach Total Care dental floss anywhere else but this CVS, but I did. Perhaps they cornered the Reach Total Care market? I paid my $4 per roll and got two. For my "trouble", I also got a CVS Extrabucks Rewards coupon for $3.50 off my next purchase. I still won't be able to buy a roll of dental floss with the credit, but every bit helps. read more

CVS Pharmacy - Drugstores Near Me - ALEXANDRIA, Virginia

It's out of my way, which makes a huge difference in my busy life. I normally go to the Walgreen's around the corner to my neighborhood. However, our insurance wants us to use CVS, so my maintenance meds *that are not time-sensitive* are mailed through them. When I do go there, I have to be prepared to wait, though most every pharmacy is like that these days... show me one that doesn't have a wait! When they do get to me, they have been very nice. I do like the variety of products they have on the floor, especially the homeopathic meds. The pharmacist's assistant even showed me how to save $20 on my asthma medicine, and waited for me to sign up online with the site offering the discount. Good deal. Sure, it's pricier than a big box discount store, but sometimes you can get decent deals. Need a specialty product? They usually have it, and that in itself is a time-saver. read more

Take your business some where else. They are rude, not helpful, and can't even seem to get the one thing they were created to do which is fill prescriptions done properly. On more than one occasion they have gotten my prescriptions wrong or just plain out-right lied about the status of my prescriptions. Yesterday was it. I have transferred all of my prescriptions to another pharmacy with better customer service. read more

Not that great of a cvs. They don't have a great selection of products. The pharmacy team is rude. I'm happy I don't live over here.

This pharmacy is horrible. I needed a time sensitive medication and they informed me it was in stock. An hour later I received a text that it was on order. When I called them, they assured me it would be in the next day and no other pharmacy in the area had it in stock. I went in the next day to pick it up and was told that it was a two day order and would be in the following day! I was so upset and really panicking at that point. They told me they would be the only ones to have it by the next day without me having to go into DC for it. When I got to my car something told me to call a few stores. My magic number was 5. On the 3rd call, it was in stock less than 3 miles away at a 24 hour CVS. I was both relieved and livid that they lied. They cost me a day, but I'm so glad I took the initiative to call around myself. In this experience I've decided that I can no longer patron this location. read more

This place is a joke.....take your business elsewhere !!! FIVE people working in the pharmacy.....stood at the counter for 10 minutes and no one ever helped me or acknowledged my existence (and they all looked at me at some point ) read more

If I could give no stars I would. The last two visits at the pharmacy have been the worst ever! After waiting for 5 minutes (I did look at my watch) I nicely asked if one of 3 people working in the pharmacy could help me. I was told in a minute. After several more minutes, 3 to be exact, I was finally helped. My wife, who had been shopping, was standing at the front counter with another person - because there was no one there! I have been to CVS's around the country and this one gives CVS a very bad name. After 2 bad experiences at this one I WILL NEVER go back to this one. read more

The pharmacy is the absolutely worst customer service I've ever encountered. A medication I received only gave me 5 applicators and it was a 7 day medication. I called the pharmacist and she told me that she could give me two more applicators but would charge my insurance for an entire package of the medication as well!! After I asked her was there any other options she said, "it's really not her problem!" I just love how when you're sick and not feeling well the pharmacist here knows how to make you feel so much better! Really not really! I hope a flower pot falls on her fat head. read more

Terrible Pharmacy staff, very rude and unhelpful. It took forever to fill a prescription because the employee apparently can't read the information on my insurance card written in plain English.unless you want a headache and to leave agitated, I would just stick to the store and not the pharmacy read more

They mess up our prescriptions every single time. Unfortunately our insurance makes us fill most things here or we would be gone. We fill what we can elsewhere. I'm writing this as I wait for an rx I've tried to pick up 3 times. As usual, there is confusion, lost information, blah blah blah. Been here 20 minutes and have to leave in 5, so it looks like I'll be coming back a 4th time to fill this. read more

Horrible pharmacy service. I have been coming here for more than two years and the last four times I've had a prescription sent here they have claimed to have never received it from my doctor. Even though my doctor, each time, has confirmed it was sent. The last time I went I called twice ahead of time in case this happened again and no anwser. It happened again and I had to wait for 45 minutes with bronchitis in the waiting area. The pharmacist was rude and short the entire time. I am switching pharmacies. read more

This store is supposed to open at 7 am Monday - Friday but this is the 3rd time this month I sat in my car past 7:15am during store hours, waiting for someone to open the store! Terrible :0( I'm never coming back here. read more

The pharmacy could be the worst in this solar system, on this planet, definitely in the area. Seriously the pharmacists are inept and borderline negligent in their work. I have taken my prescriptions elsewhere. Run from this place before they prescribe the wrong medication or give you the wrong dose. read more

It sounds like a lot of people on here have problems with the pharmacy but I've never had anything of the sort. The pharmacy staff has always been very nice, polite, helpful, and fairly prompt with their service and I fill quite a few prescriptions here. Maybe they made some recent staffing changes or something because I really like the pharmacy staff! read more

I was required to get a covid swab for a non illness related doctors appointment I have coming up. I scheduled the required appointment for the covid swab and showed up on time to the drive up line which in my opinion should be a line of its own separate from the pharmacy to help things flow more smoothly. After waiting 20 min and not moving an inch in the car line I got out and asked if I could just swab inside since I have absolutely no symptoms and am doing this as a pre requisite for my other appointment. I have no reason whatsoever to believe I have covid. They told me I have to do it in the car line to which I returned to my same spot in the car line. It took about 10-15 min per car. So my appointment is absolutely pointless. No value of my time whatsoever. It should not take an hour and a half to sit in a line to perform a 20 second test. My recommendation is that they would have a separate line for appointments and not have everyone go through the main pharmacy line. This takes an inordinate amount of time. read more

Terrible! Been going there for past 13 years, but they seem more Incompetent about everything. They would call and say your insurance isn't part of our area or you don't have insurance. What is wrong with you guys. Maybe you need more help or you guys are just brain fried! read more

Not bad, needs more help, wanted to ask a question and no one was there to help. Overall though it was clean and easier to search for things. read more

Went in for a quick passport photo for my job. I waited over an hour because they only have 1 guy in there checking out people. This is ridiculous customer service and will be calling to their superiors. DONT GO HERE read more

This cvs is the best, people at front counter and even at the pharmacy counters are very nice the pharmacist and staff on duty always tries to listen to the customers queries and answer them accordingly,I think this is the best cvs. read more

I live in the area and use this CVS often. You think I would learn....but I seem to be a glutton for punishment. This pharmacy is routinely out of routine prescriptions, the staff is extraordinarily rude, and whatever you do, do NOT wait for your prescription to be filled. Usually takes over an hour. Save yourself he hassle on go to the Rite Aid that is up the street about two miles. read more

I went to this location as an emergency. My usual pharmacy is the Wegmans across the street. But they didn't have my medication in stock and I needed it that day. Also the rx is necessary to sustain my high risk pregnancy. Not only did the pharmacist give me an attitude because I asked him to check other pharmacies he said that he was doing me a favor because he didn't need to do that for my medication!!!! What kind of person and what kind of person tells a customer that they don't need to be that helpful?!? What did he mean by saying think anyway? He just accomplished making me feel more awful and distraught over the potential of losing my baby because no one seemed to have my medication. How DARE HE MAKE ME FEEL BAD WHEN I WAS SO WORRIED?!?!? read more

The pharmacy isn't great--they're often confused. I'll get an automated call telling me something is ready to pick up, and when I arrive they have no idea what that thing is. They sometimes don't have a med in stock, but at least they try to call around to see who else has it. I find it's better to drop off a Rx and come back later--waiting isn't good. I think they're understaffed. The drive-through option is great for prescriptions... but the sensor has been broken for a few weeks, so they don't know you're there. We used the local Safeway for prescrips until our insurance plan forced us to use *only* CVS, and we're not happy about it. Still, it's close to home and the parking situation isn't bad. read more

We've been using this pharmacy since Oct 2013, and have not experienced the problems mentioned in the other reviews. Today, Sandy in the pharmacy went out of her way to contact two physicians who had failed to phone in the promised prescriptions - even though she was very busy. Granted, the staff is not all smiley-friendly but that's ok if they help you out! I like that the store has a little bit of everything. We'll continue to use it as backup to our federal mail-in program. read more