I want to give a heartfelt thank you to Sujan M. at CVS for helping my husband during a very scary…read moresituation. While my husband was out walking, he suddenly had a low blood sugar episode and almost fainted. He didn't have his phone with him and was trying to find someone who could help him contact his family. Thankfully, he was able to make it to CVS and met Sujan. Sujan immediately recognized that my husband was not feeling well. When my husband told him that his blood sugar was low and he felt like he was going to faint, Sujan quickly found glucose tablets for him, helped him sit down and rest, reassured him, and called me so I could come and help. I am incredibly grateful for Sujan's kindness, patience, and compassion. He was attentive and genuinely cared about helping my husband when he was vulnerable and needed help the most. We have been using this CVS for our prescriptions, and we feel very fortunate to have such a caring employee there. Thank you so much, Sujan M. Your kindness truly made a difference, and we will never forget your help.

Absolutely one of the worst CVS locations for customer service!…read more I asked for some help locating an item and the guy here, I think the manager, acted like he was doing me a big favor, providing any inkling of customer service. He literally told me as I was asking a question about an items location, to, stop talking, seriously? They have a lot of work here to do in terms of customer service training. J think this was the manager too...

What a FANTASTIC STORE !!! Convenient Location, Pharmacy,…read morePassport Fotos , & Snacks !!! Ez - Parking and open till 10 p.m. Passport Fotos too !!! Red Bull, Starbucks Mocha Latte !!! Laundry Detergent / Supplies. Please Patronize this Lovely Spot !!! We don't wanna lose them like we did several Walgreens in S.F. Same Shopping Mall as R.E.I. and Chipotle Eatery tmk. Bang Across from Dollar Tree & Whole Foods Market , Gilman & San Pablo Streets in Berkeley. Sadly Pharmacy closes @ 6 p.m. with the One in El Cerrito closing @ 10 p.m.or maybe 9 S.P. Ave @ Cutting Blvd. !!!!

This pharmacy makes me feel like I'm in an episode of The Twilight Zone, with some of the slowest…read moreservice and the most inadequate communication I've ever encountered. I just waited a total of 40 minutes in line, then at the counter, then waiting for an Rx that was literally in the hand of the guy/pharmacy assistant behind the counter. It was a valid refill but needed to be "cleared", and after I grew tired waiting, I was told there were 40 such prescriptions ahead of me! No apologies, no explanation. I drove back to work, only to receive an automated call as soon as I got to my desk that my "prescription is ready to be picked up"! And now I can look forward to standing in that line again! Wt actual h?

Not all CVS customer service equal. I call at 0805 today, get Pharmacy. They check if my product in…read morestock, yes indeed. 0815 I walk into, greeted and person takes me to the aisle to find NeliMed. Locked, unlocked and hands me a product, i ask to show me another choice. No, I will take the first one. Al the while smiling. We return to check out, phone number, no I give wrong one. I ask try our landline. bingo. Not all customer same here in my area or in St Louis. CVS El Cerrito, CA Plaza,.

They. Lock. Up. Everything…read more "Can I get you something?" No. I'll just order it all in Amazon I guess. I don't have time for you to treat me like a shoplifter for every item.

Started getting RXs filled at this location close to 2 years ago, and have been pleased with the…read moreservice. Service is professional, personable and accurately done. My RXs are available without undue delay, and efficiently dispensed. While they did install this year touchtone screens for customer to tap & confirm order details, sometimes customer entry waived when busy and technician enters data to retrieve RXs. I notice sometimes the process changes slightly, with more safeguards added, like showing the customer the packages so they can confirm the RX. The only thing I found a blip was getting the pharmacy hours down. They do differ between weekdays & weekend (10 AM on Sat, 11 AM on Sun), so be sure to check. Yelp notes the store's opening and closing times which differ from pharmacy hours. Would be helpful to post the pharmacy hours, maybe note them in the questions to business. The line on weekend moves pretty quickly so don't be too disheartened when you see people in line.

We stopped by this CVS location to pick up some photo prints after lunch. They have a pretty good…read moresized parking lot, but the spaces are a bit cramped for when you're pulling out. Especially if there is someone behind you that parked with their rear sticking too far out. We also noticed that despite the large lot size, the parking lot was nearly at capacity even though there did not appear to be very many customers inside the store. This leads us to believe that some people are using their lot while shopping/running errands nearby. We didn't check out much of the store since we were only here for some photo orders. But the cashier was pretty friendly, and we were able to get our orders and leave in fairly good time.

I've got to give it to Safeway Pharmacy on Shattuck - they just get it. Every time I call, a real…read moreperson picks up promptly. The staff? Always helpful and genuinely pleasant, ready to iron out any insurance kinks and find workarounds for me. The quick-moving line and the straightforward, reliable app just add to the seamless experience. It's the kind of place where you walk out thinking, "Well, that was surprisingly easy."

I don't expect a good experience but this changed all that…read more Prompt Friendly Knowledgeable Helpful Needed meds in stock I'm moving all my prescriptions from CVS to Safeway!

To the higher-ups at Safeway or Safeway Pharmacy regarding Safeway Pharmacy on Solano Ave: Note…read morethat Samantha is very kind and helpful. The gentleman who was working with her today, 7/25/26, was not kind, friendly, or helpful. He told me there was no way to get a link to get my prescription delivered via DoorDash, and that was incorrect. Samantha was able to help by removing and immediately restocking the item, triggering the text message I needed. Thank you, Samantha!

Danger!!! Do not do…read morebusiness with Safeway Pharmacy. They can not pick up the phone to help you. I've got an urgent healthcare matter to discuss with my pharmacist. Safeway hung up the phone on me once. I called back, they did answer and then put me on hold until a Cisco voicemail picked up and told me there was no one available to take my call. This recording repeated indefinitely; there was no way to leave a voicemail. I called back a third time, this time they did not answer at all, and just transferred me to the Cisco voicemail that has the infinitely repeating recording. I'm switching my business to The Medicine Shoppe in Orinda. I gave them a test phone call just now - the OWNER (Naomi) picked up my call on the second ring. She was very nice and knowledgeable. I asked her why I should switch to her pharmacy. The first words out of her mouth were "Well, we answer the phone..." 'Nuff said. Good riddance Safeway! Hello Naomi!

Found a couple of apparel items. Ended up ordering them online in my size and color choice. Staff…read morecourteous, helpful. Nice organized store, calm and clean.

It has a huge selection. It also has a spacious parking lot…read more The staff was friendly & knowledgeable. The prices are high, but commensurate with the area.

Employee Naila was great this morning. I was picking up some photos, and she suggested I take a…read morelook at them and make sure they were good before leaving. Turns out, the printer messed up one of the photos. We had to do several reprints on the spot, and she was there with me, being very helpful the whole time! Pro tip: the one photograph had a weird, tri-color streak on it. I cropped the photo ever so slightly, submitted it again, and the streak didn't appear in the printed version!

FINAL UPDATE: 4/18/2026…read more I HAVE TRANSFERRED ALL MY PRESCRIPTIONS TO AMAZON PHARMACY. Last week, the pharmacy drive-up window was closed, no one in the pharmacy would answer the phone, a medication refill I ordered was canceled without explanation (happened before). I had my doctor send my scripts to Amazon Pharmacy, and they were delivered to my door in TWO DAYS. This is not an ad for Amazon Pharmacy. I mention this because of the comparative efficiency. Imagine not being able to get life-saving medication because your pharmacy is ignoring calls and canceling medication orders with no explanation. I'm done with this place.

Out and about in Berkeley for the day I - you guessed it - was checking the local pharmacies for my…read moreillusive shampoo. This CVS is definitely a small location and very difficult to navigate when they're putting out load and have all the boxes out in the aisles. But they had a couple bottles of my shampoo which I scooped up and headed towards their (also small) self checkout area. All in all, my visit was generally unremarkable and it was a quick in and out.

My blood pressure monitor broke and I wondered if CVS had a blood pressure monitor like they used…read moreto have so I could go in and check it. I called the number and got a robot. I asked my question, "Do you have a blood pressure monitor I could use?" The robot asked me for my date of birth. It said it couldn't verify my identity and would transfer me to a person. I heaved a sigh of relief...until a minute later I heard a recording, "If you'd like to make a call, please hang up and try again." CVS can go cheap, I guess, but after they treated me like this, I'm going to look for a more customer friendly drug store.

Free parking Big wide isles, well lit, yes for alcohol…read morepharmacy and stationary items Some stuff are locked up and I get it Karim was quick and helpful Overall no issues

I stopped by this CVS to pickup an online order as this location was on my way home and my local…read moreCVS was out of stock on the item I needed. There was a bit of a line, but only 1 cashier at the time tending to the customers. When I informed the cashier that I was picking up an online order, I was directed to a white bin located on the outside of the counter to grab my own order. A bit odd, but I guess this store runs their online pickup on an honor system? They have their own decently sized parking lot so parking shouldn't be an issue.