Food was good, service from some wait staff (not all) and management staff stinks.
Don't sign up for the rewards program because literally no one in the building knows how it works! First, my husband signed up for the program. I didn't know how it worked but saw we were eligible for a bill credit. We asked multiple times to apply our order to our rewards program. Our server asked for our phone number and we showed her the account giving us a credit on our phone. She took my card and went to what I believe was a register behind a wall. After watching her struggle at her station, she brought back the bill after running the card with no sign of the rewards account being applied let alone a credit anywhere on the slip. She literally dropped both copies, a red pen, and ran off without waiting to see if we had any additional questions.
Seeing the rewards were not applied, we took the bill to the manager on staff who also had no idea what he was looking at as he made up that somehow we needed a registered credit card for the rewards to show up. After leaving the restaurant and looking at the receipt more closely, we NEEDED the email address used and NO EMPLOYEE asked us for this even after both seeing the rewards account on our phone and a receipt with no sign of a rewards account applied(credit or not).
So, perhaps the staff should be fully trained on how the rewards program works before offering it to customers like us who want to come frequently and take advantage of the benefits. We got nothing this evening.
If you get Lailah as your server, be prepared to wait long time stretches for her to return as she spends her time hanging out with other servers and not paying attention to the needs of her customers. Also expect for her to forget about your appetizers, drinks, and any other "asks" she promised to take care of during your visit. We asked another server to help us and seeing us speak to that person, she approaches all of us then commands the other server to take care of our request instead of her doing the work for her table. Who does that? Luckily for us, the other server (didn't get her name) was quick and very friendly. We thanked her and expressed how we wished to have her because we didn't have to wait this time with our request.
At the end of the day, we felt very disappointed about the lack of service and the disregard to actually solve the issue instead of a bogus explanation that was not true. I would have respected an "I don't know how to do this or how it works" you know, TRUTH rather than being blown off as not important to the sustainability of this restaurant from repeat customers like we were up until this point.
My hope... our hope is that the level of service meets the level/quality of the food. If Lailah was new, perhaps she needed someone to work with her. (I don't think she was new. I think she was comfortable and lacking motivation to take her job seriously.) Also, I expected the management to be a cut above the rest...the subject matter expert. Ready to solve the issue and not allow a customer to be left without the benefit promised as I likely will choose a different Black owned business to frequent because service is just as important to me as food quality. The combination makes for a wonderful dining experience. That makes a difference on a Friday during happy hour.
Oh, just in case you were wondering: the restaurant was NOT busy. There may have been 8-10 tables maximum while we were there and definitely when we left. Zero excuses for any delays.
I hope others will have a better service experience moving forward because the food is really good when actually served hot and timely! Good luck! read more