Came here to get a suit, not having purchased one myself before. The staff was super helpful and…read moreanswered all my questions. I don't feel like I was upsold at all as all the options were played out for me, and I was able to get a suit tailored and sent to me very quickly.

Outstanding customer service. Jaylon helped me find just the perfect shirt and tie configuration,…read moreand other staff helped me find the right suit for me! I purchased two shirts, a tie, and a suit for very little- it was a huge bang for the buck! Staff worked together, as hard as they could, to bring the price down for me. I will feel super confident going to work in this new attire!

For the reviewers who have given this place anything below a 4, I cannot really see why they would…read more Outside of a long line that I did not want to wait in, this location was great. Your normal Nordstrom Rack store, full of luxury items priced at non-luxury numbers. I can also see, because of that, why the line was as long as it was. I was also torn between giving 5 and 4 stars but opted on 5 after the staff was not only engaged with who was checking out, but additional staff was on the salesfloor assisting with either that or restocking in between.

My experience isn't shopping related, although my son found several men's formal items, shirt,…read moresocks, undershirts, ties. I would give this store a 5 star rating regardless of the following story. I was visiting DC from out of town. We came to Nordstrom Rack to find reasonably priced clothing for a wedding, which they delivered on. While I was looking through the fabulous shoe selection, I must have dropped my wallet. Contents of the wallet were the standard: id, credit cards, cash ($45), but also included prescription sunglasses. The wallet itself was my mother's. After our Metro ride back to Eastern Market, I realized I didn't have my wallet. Once my initial panic subsided, I began to retrace my steps, riding the Metro back to Pentagon City. I looked, and looked, but no luck. I went back to my son's place feeling defeated. Fast forward a few months, the day before my birthday, I got a package from Nordstrom Rack at Pentagon City. I figured it was a gift from my son, remembering something I liked back in March. Well...imagine my utter surprise and astonishment to find the package contained my long lost WALLET!!!! Not only the wallet, but ALL the contents as well (YES, even the money)!! I was overjoyed!! My faith in humanity restored. WHAT a birthday present!! Having said all this (and good for you for sticking with this comment, lol!), I want to publicly acknowledge and THANK from the bottom of my heart, Jayla and the staff of this fine store!! THANK YOU SO MUCH :)

I stopped by the first floor to shop for candles, but the only ones available were the luxury…read morecandle collection. The young woman at the front entrance was very kind and asked another associate to help me. Unfortunately, the second associate wasn't nearly as friendly or welcoming. I was interested in the Diptyque candles because I wanted to purchase one for my sister, but after smelling them, I didn't think they were as impressive as the Diptyque perfumes I already own. I was actually glad I didn't do a blind buy. The associate then directed me to the Byredo fragrance counter. I wanted a Byredo candle, but I wasn't looking to spend $95 on one. While browsing online, I noticed there was a smaller size available, but the associate never mentioned that option. The candle selection in the store was also very limited and seemed to be low in stock. When I told him I'd just order online, his attitude became noticeably dismissive once he realized I wasn't purchasing the $95 candle. He did offer to place an online order for store pickup, but by that point I no longer felt comfortable purchasing through him. Between his attitude and my earlier interaction with the second associate, I simply didn't feel valued as a customer. I then went up to the third floor, where the experience unfortunately didn't improve. Although several sales associates walked past me, no one greeted me or offered assistance. I finally stopped one associate and asked if the candles on display were the only ones available. She replied that she was on her break and could find someone else to help. I asked if she could simply answer my question, and she responded, "I don't know." At that point, I was extremely frustrated. Thankfully, my experience completely turned around when I reached the customer service register. The two gentlemen working there were incredibly kind, patient, and understanding. I'll admit I probably came across as frustrated, but that was only because of the multiple negative interactions I'd already experienced. They noticed I was on a scooter wearing a walking boot and treated me with genuine care and respect. One of the associates was Micah S., and he and his coworker provided the level of customer service I had hoped to receive throughout the store. They listened, understood my concerns, and made me feel appreciated as a customer. They truly deserve recognition--and if anyone has earned a bonus or a raise, it's those two gentlemen.

Love Nordstrom. A beautiful store with excellent selection of items from children, clothing,…read moreshoes, accessories, and home goods. I also love the coffee bar and third floor cafe. Staff were all super friendly and helpful while I looked at sunglasses, lingerie, children's wear and shoes. Fashion Center is HUGE and there are dozens and dozens of things to see outside this Nordstrom store. Multiple entrances and lots of parking nearby.

My rating is specifically regarding the limited women's section and its available options; in a…read morepinch I'm sure I could get something. However, they did not have the items I was in particularly interested in for their current season. This is a rather large size store for an airport location and over 3/4 of the store is set up for menswear. I have no personal issue with that (hey - they have to stock what will sell) but wanted to have a review that would reflect this so women have a better idea of what may/may not be there.

Well, I just love their clothes. They fit the way I like them and the materials and workmanship are…read morefirst rate. It's so convenient to have them at the airport! I forgot to pack a jacket that I needed for a meeting and when I got off the plane and there they were! Awesome.

This shoe line has been around since the '60s, and all shoes are handcrafted and handmade in Spain…read more They are absolutely beautiful, as they come in genuine exotic leathers as well as fine leathers. This is the only location on the East Coast, as there are only 6 locations throughout the U.S. If you're a guy who needs some awesome, swanky-looking dress shoes, check this place out! I love their cognac custom line, as the design is pretty impeccable and the laces end with tiny tassels. The hubs and I stopped by to check out some of the shoes, and they all had a great fit, even for those with narrow or wide feet! Ask for Mr. Mazzy Duncan - he knows the sizes/cuts, is very informative, and is such a total sweetheart!!!

Good customer service. The salesman seemed very knowledgeable as well. Unfortunately we didn't make…read moreany purchase. They don't make shoes as narrow as we need, so we Didn't make any moves today.

The staff at Sid Mashburn are a joy to interact with. Whether I'm stopping in to pick up a pair of…read moresocks, or coming in for full-blown help trying to pick out an outfit for a wedding, I've been blown away by the professionalism of everyone here. They've found a great balance of providing value, without being overbearing. Oh, and the selection of items is great. It's a bit pricier than fast fashion, but worth every penny to have things that last! Highly recommend popping in if you're on the fence about whether or not it's for you.

Disappointed with the lack luster customer service one receives here...the service in the store got…read moreso bad (no one to even acknowledge you when you enter the store, let alone help you with anything) that I started to shop online only. Saturday 6/25/22 I purchased a pair of denim online and paid for 2 day air... on Monday 6/27/22 I receive communication from their customer service team that it would ship out that day, then Tuesday morning 6/28/22 I see an email that I had been refunded due to the fact that they no longer have the size I purchased, and they accidentally sold the pair that was supposed to be mine. No other explanation given or accommodation did they make. I would've given one star but I do like the products they make...but wow the store staff and the back end staff are REALLY bad.... beware

I remember in the 90s when this store used to be nice. I went yesterday to exchange a POLO warm-up…read morejacket and some Nike shoes and the whole store just seemed kind of....well....sad. First time back there in some years. The whole mall actually. Not very many customers and nobody seemed particularly happy to be there, IMO. Not the asssociates. Not the customers. Nobody. Hard to even find an associate. Malls used to be exciting! Turns out there wasn't a terrible amount of inventory and now I need to go to Tysons. :-/ This after finding out this store doesn't sell POLO at all, "cuz people steal it." My third Macy's store - for a couple of exchanges. Lawd, Macy's, smdh. What have you become?

I generally find very good deals at this Macys. The customer service I receive in the shoe…read moredepartment is always very good. I often have to look for a sales person to assist me when shopping in the women's clothing department. The prices are very good. I appreciate that Macys and Nordstrom's validate parking. It makes it a lot easier to shop here. I would not shop here if they didn't validate parking.

These gentlemen are fantastic. I was pressed for time, came from Springfield MA. In a matter of a…read morecouple days they sized me at one location and had my tux ready and good to go an hour prior to my formal dinner. They're lifesavers! The ladies seemed to like the tux too, ;) all in all, do business with Men's Wearhouse, you won't be disappointed. Cheers!

Extremely frustrating experience here. We were specifically told by another Men's Wearhouse…read morelocation to come to this exact Alexandria store before 9 PM because this location would be able to arrange an overnight suit rental for us. We went out of our way to come here based on those instructions, only to arrive and be told that they could not do it. Most importantly, customer service once we arrived was abysmal and made the experience even worse. Two male employees spent the majority of time on their phones, apparently texting/watching things, rather than assisting customers. The female employee had to ask them multiple times to get off their phones and help her. When they finally did, they seemed visibly annoyed at having to do so. Their communication, attitude, and overall absence of professionalism were incredibly off-putting and concerning. Employees like this should not have a job in the customer service industry! Beyond this particular location, we spoke with other Men's Wearhouse stores and have received conflicting information about what can and cannot be done. If one location is specifically directing a customer to drive to another location because a service is supposedly available there, the receiving location should not then tell the customer something entirely different. There appears to be a serious lack of consistency and communication between stores, and in our case it caused us to waste a substantial amount of time traveling to a store that could not provide the service we were explicitly told it could. I highly do not recommend this location and take your business elsewhere!

I recently had the pleasure of visiting the Banana Republic in Arlington/Crystal City, and I left…read moregenuinely impressed by the exceptional customer service, especially from Kelvin, Todd, and Sidney. I shop at BR often, and the level of care and professionalism at this location stood out.I hope BR recognizes what an incredible team they have. Kelvin, Todd, and Nimat represent the brand at its best, and I wouldn't be surprised -- and would be thrilled -- to see any of them move up within the company. Sideny took the time to listen when I shared how my luggage was temporarily misplaced. She offered empathy and helped me feel grounded in an unfamiliar city. Kelvin was incredible when it came to styling. He helped me build outfits with the pieces I had in the luggage I was reunited with. Todd was equally helpful, helping me find pieces to match an item I had just purchases in the store. Whenever I travel for professional reasons, I look for a sense of familiarity in the places I visit. This store, especially these three team members, gave me that and more. Honestly, they made me feel more at home than even my regular store sometimes does.

I purchased an item in store there eleven days ago. It has since dropped in price by half--over…read more$50. The website says price adjustments can be made within 14 days, and my receipt simply says that price adjustments cannot be made on final sale items (which my item was not). I called the store to do a price adjustment over the phone, and they told me that my purchase had to have been within seven days. It does not say that anywhere online or on my receipt. I explained that since I was within my 30 day return window, I could order the item online at the reduced rate and return the one I purchased in store, or come in and return and repurchase the item, but that that would be a waste of both of our time (and public transit/gas money), but they said that was their policy. I asked to speak with a manager, but the woman claimed to be the manager. I once again reiterated that the seven days was not on my receipt or consistent with what was listed online or the 30 day return policy, but they still refused to help. Completely illogical, nonsensical, and opaque. I will never be purchasing anything in the store ever again.

I usually prefer TJ Maxx over Marshalls, but in this case, the Marshalls at Pentagon City has…read moredefinitely won me over. Since I now work in Arlington, I visit both this Marshalls and the nearby TJ Maxx pretty often, and I've consistently had better luck here. I've come across some really great finds at this Marshalls, from wardrobe staples to little unexpected gems. On the flip side, I rarely find much worth grabbing at the TJ Maxx in this area, which always surprises me given how much I typically love that store. Selection & Finds: This location always seems to have a solid selection, and the inventory feels more thoughtfully stocked compared to the TJ Maxx nearby. I've walked out with some really good finds here on multiple occasions, which keeps me coming back. I do wish they carried more workout gear, especially things like weight lifting gloves, since that's one category where the selection feels a bit limited. Store Experience: One thing that really stands out is how neat and organized this Marshalls is. I'm always pleasantly surprised when I walk in and don't feel like I have to dig through piles just to browse. The layout makes shopping feel easier and less chaotic than what I've experienced at the TJ Maxx close by. Service: The store associates here are attentive and kind, which makes a difference. Whether it's helping at checkout or answering a quick question, the interactions have always been pleasant. Value: The prices here are generally good, and I can usually find solid deals on everyday items and wardrobe staples. That said, every now and then I do come across items that feel a bit overpriced for Marshalls, especially when they're not significantly discounted from what you'd pay elsewhere. It doesn't happen all the time, but it's something I've started to notice during recent visits. Overall, if you're choosing between the Marshalls and TJ Maxx in this area, this Marshalls is the better bet in my opinion. I didn't expect to say that, but here we are.

I was not able to leave this day in particular with a Marshall find, but overall this franchise is…read moreone of my favorites. I think the value is always worth it, the service is standard (ask and you'll receive), and the items are as expected. This location was nice being close to other stores.