I'm not sure where ANYONE has something bad to say about Custom Dynamics Customer Service Department. I dealt with three of them today 10/24/2024 Leigh Anne, Spencer and finally Jeff Fuller. All of them FIVE STAR! Story..... I have a 2007 Street Bob. I ordered a light kit, damn almost 15 -17 years ago. (Where does the time go) It was so long I forgot what I ordered. So I call up with a problem with my triple play because my rear Turn, Brake and Running light are now just turn again. I send my info over to them, but I'm impatient and after sending them an email, I try to jump on chat for a quicker response. First I get Spencer. He was pleasant polite and knowledgeable. But, my phone disconnects from Chat. So i hop on my PC and try and chat again.. This time i get Leigh Anne. She informs me that some one already has my service ticket and asks for my phone number and someone will call me. I give it to her and within 30 seconds. 30 SECONDS! Jeff Fuller calls me. He checks out my pics and lets me know, In the nicest way, " Sir, that is a Harley Davidson Turn Brake Tail light module not ours but, that is our street magic load stabilizer, so lets check a couple of things. Are you near your bike?" I said, "I was" and then ran around the house looking for my keys as he waited patiently. Once at the bike, he asked me a couple questions, had me check a couple things to make sure that the CD load stabilizer wasn't the issue. He then said, "That the problem is most likely the HD Brake turn Running light module" because, the CD product seemed to be just fine. ( Which, we all knew that. He just wanted to make 100% sure". It's hard enough to get people on the phone now a days to help you with their own companies product. But, to get 3 competent, and respectful people who spoke clear English , Is like a unicorn sighting. I can't stress enough, that they were polite, kind and in no way shamed me for calling in with an issue on some product that wasn't even theirs, let's not even mention that the product that was theirs was almost 20 yrs old. I'm guessing its probably out of warranty! In the End, it was the HD part that was bad. Not Thiers. Yet Jeff still took the time to help me diagnose the issue before we ended the chat. So, anyone that says anything about their customer service department is either mistaken, high, or both. All three people I dealt with, were exceptional. Thank you to Custom Dynamics and the Custom Dynamics Cust Service Depart for being what is missing nowadays in most businesses. Good People who care, are knowledgeable, go above and beyond, and who know what Exceptional Customer Service is! ps Now I'm ordering my new Triple Play from Custom Dynamics. Thank You. Respectfully, AAron S. Ventura CA. read more

Custom Dynamics - Me and my 2007 Dyna. - Motorcycle Parts & Supplies Near Me - Youngsville, North Carolina

Paid for Next Day Air and four days later go an email saying it was delayed. Custom Dynamics refused to do anything to but a store credit for the shipping cost. Erin Armitage is a rude nasty customer service person. Do your self a favor and go somewhere else. I will try and post the things they said. read more

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while In Florida I bought a set of fairing lights for my road glide. when I got home to SC last night I opened the package and there was two screws Missing out of the hardware kit Cheryl told me i would have to go back to the dealer in Florida. I explained I was 6.5 hours from where I bought the lights I ask can you just send me a new hardware kit? she would not help me at all Told me I would have to provide pictures. I explained I just need two screws she was not willing to help me I've bought hundreds of dollars of there products I will never buy another item from custom dynamics eagle lights here I come. read more

I bought an extended wiring harness for my Harley handlebars. When dry fitting the wires on my right side hand controls I noticed 3 colored wires that weren't included In the kit. I emailed them and they confirmed they sent the right kit and asked If I wanted a call from their tech department like they could send me the 3 wires through the phone. They also said they don't normally take returns and they were going to make an exception for me. I had to pay postage to send their made in Vietnam wire kit back. I think It's safe to say I won't be doing any other business with them. read more

These jerkoffs sent me the wrong part. Then asked for pictures which I sent them that showed the problem. They asked what year my bike was. I asked them what bike did they send me the part for. No response. I suggest if you want to upgrade your blinkers you go to a real company not these dickheads. Go to Badlands, it's who I went to get the right parts the first time. What a bunch of losers. read more

Their customer service is horrible Eddie RABIL has no people skills at all on top of Don woods is very unprofessional on top of giving me the wrong information on how to hook up these lights that do not work and they will not refund me my money if I was you I would not purchase from Custom Dynamics I would go with eagle lighting instead read more

Great products and amazing service! Several years ago I bought some cheapie LED lights off the internet for an older RK... not a feel-good story. This time around a friend recommended Custom Dynamics and they did not disappoint!! My 2022 FLHR now has a full set of high-quality LEDs front and rear, and I just added the brake light pulser kit to briefly flash the taillight and turn signals when braking. The sales and service people at Custom Dynamics go out of their way to make sure you've got the right stuff - and the instructions are spot-on!! Great people, great products!! read more

7/22/22 I just received and installed the LED tail/brake/signal lights that I ordered from Custom Dynamics/Pro Beam, and I couldn't be happier. They're extremely high quality,super bright, and also very easy to install. The installation instructions were very easy to follow and as if that weren't enough, they provide a link to their YouTube video tutorial in case one is not bright enough to follow simple written directions. This is my third purchase from Custom Dynamics in the past year. I had earlier purchased an LED running/brake light strip to mount below the luggage rack on my Harley Freewheeler. I did the same on my previous Freewheeler last year. My son did me a favor and installed those LED's for me. I could have done it in my younger years, but it presented a challenge to me physically to do those installs. However, they also came with all the installation hardware and very comprehensive installation instructions. Great products! read more

Ordered a part on Sunday. They are in NC and I live in Florida. They send an email saying they shipped it, but it is Tuesday, and USPS still says they have yet to receive it. I had hoped with modern technology, I could have had it in a few days, for my trip on Saturday, but no chance. I have should have ordered from Eagle LED, because they have better turn around. Won't order from Custom dynamics again, now that I am leaving on my trip without what I ordered. read more

BEST CUSTOMER SERVICE EVER ! I had to call with a technical question a while back, and Barry was exceptional with solving the problem. MOST recently, I called because a couple of l.e.d.'s quit in my 12 year old turn signals on the Road Glide. I put them on before it left the showroom! I love 'em. With verification of the issue, they had a new one in the mail in less than 24 hours! Anything lighting for MY HD will forever be Custom Dynamics. read more

They make a hellofa good product, their customer service has some to be desired. To ask a question through their support link they require you to sign in to your account. Im not making an account for every site I visit. read more

Not only are the products top of the line quality but so is the customer service. Their communication and customer service is incredible I dealt with Erin in customer service she was super helpful and friendly to say the least. Jeff in tech support was not only helpful but super knowledgeable solved my issue with confidence and professionalism. I am super pleased and will definitely be back every light on my on my 18 Road Glide is now one of their products and I'm very happy with all of it worth every penny!!! read more

dont cover products for long..then if you need to replace they charge super high shipping costs. cheap products you attach with tape that fails quickly. lens covers that fall off due to poor molds . read more

Bought a tri bar eliminator harness. Simple plug and play right?? Uh no !!! did not want to plug in either way and prongs broke off in my harness After wasted conversations and email. They thought they would do me a big favor and offer a 10 percent discount to buy more of there made in China crap. Meanwhile I have a damaged harness that does not work correctly and can be very expensive to replace unsafe to ride Great company that stands behind there product and goes above and beyond to take care of there customers ?!! I think not!!! Minus 5 star is the correct rating.... read more

In the summer of 2018 I purchased a set of ProBeam signal lights at The Sturgis Rally for my 2016 Road Glide. A few weeks ago one of the lens covers came off and the signal light itself came out and eventually tore away from the wiring. When I observed this I checked the other signal light and the lens was starting to deteriorate as well and eventually would ended the same as the first. I contacted Custom Dynamics by email later that day and was surprised to have a response in the morning. Candace H was awesome and responded to a few more of my emails very quickly and within a couple hours I was notified that the replacement parts would be mailed to me, no charge, to Canada. Extremely pleased firstly with the service I received from Custom Dynamics and in particular Candace H who dealt with my claim. I highly recommend this company for your motorcycle lighting needs. read more

I live in Miami, but I buy many personal stuffs online. I believe that great customer service by phone when dealing with someone miles away from you is equally important as face to face interaction. This was my case with this company, especially Kim, who was patient and knowledgable about the products I needed for my motorcycle. Few phone calls and a couple of emails were enough to help to decide the best option in my case and the right products for my bike. I'm beyond pleased with Kim's dedication and service. Definitely, I'll consider buying from this company again based on my first experience. PD: prices are very reasonable. read more

Custom Dynamics - A picture of their website. www.customdynamics.com - Motorcycle Parts & Supplies Near Me - Youngsville, North Carolina

Incredible LED lights, I wanted the best money could buy and these exceeded my expectations. These lights are guaranteed with a lifetime warranty against LED failure--this commitment is a testament of quality and full belief in what they produce. Professional staff and incredible knowledge/technical expertise. Provides a military discount to veterans and active duty. read more

Good evening, After leaving more messages then I choose to remember for the BIG BOSS TO CALL, I figured I would just type out what I would rather speak.... I recently purchased a 2016 HD Ultra (FLHTK) and needed to change out just about everything that lit up on this bike.... I was blessed by being put in contact with Jamie Ziff.... His dedication, follow-up, eagerness to help, knowledge of products, both on HD and CD, I was amazed.... Their was never a day where I emailed or called Jamie with COUNTLESS questions, that I did not receive answers, solutions, or part numbers.... When one mistake was made, Jaime owned up to giving me the wrong part number and offered to make it right ASAP.... That kind of Customer Service does not exist these days with many or any company... I am honestly not done with CD, I still need about 3-5 high dollar options for my Ultra, and I won't hesitate to contact Jamie for all my questions and concerns.... I was very impressed with Jamie's notes, I had gone so many routes with my build that I must have burned 3 legal notepads just on my build alone.... I was so amazed how he kept track of everything, I mean everything, date, times of call, and topics we spoke of that day.... Again, DEDICATION, RESPECT, AND CUSTOMER SERVICE UNKNOWN BY MANY COMPANIES THESE DAYS!!!! I could go on and on, but you get the point.... Jamie, thank you for your help and being an instrumental supplier in making my beast look great!!!!! Respectfully, Kevin read more

Absolutely outstanding. The shipping was super fast and installation is a breeze. I did a lot of contemplation before purchasing and I must say, "It's money well spent." Compared to cheaper LED's that my friends bought and installed in their bikes, My Custom Dynamics LED were twice if not more better in brightness and function. Michael Galsim read more

Had to do an warrant issue, resolve quickly and professionally all around great service, there Leds are the best out there read more

Excellent products at a fair price. Easy to install. Superb customer support!

Awesome support and pos-sales team! Had some questions about the installation and Jacob was like a teacher pointing step by step! Highly recommend Custom Dynamics! read more

I have many customdynamics lights on my harleydavidson roadglide and absolutely love the quality of these led lights. I called them because I had a issue with my taillight 2 years after purchase, and after sending them a picture of the imperfection, they shipped out a replacement set immediately at no charge, two days later it was in my mailbox. Awesome customer service and great products. read more

The products and service are exemplary. I continue to be 100% satisfied. I have purchased several products direct and several from a retailer. All of them display outstanding quality and performance. read more

I ordered LED lights for my 2017 FLTRXS and the flasher module. The person at CD who helped was very professional and did not attempt to upsell any additional items. My purchased shipped quickly and arrived at my home unblemished. The installation guides were easy to read and I had everything up and running in 30 minutes. This included antenna filler plugz, tri-bar light for the rear fender and the flasher module. Very happy with this entire purchase experience. read more

Custom Dynamics is a great store for motorcycle lighting and have some of the best LED's out there. . I bought the adaptive headlight 7 inch and the high beam is great but the low beam is pretty dim (and yes it has been adjusted accordingly) it is so dim that at night you can not see into the corners without using the high beams, I even had to readjust my passing lamps to help illuminate the road better. According to a test that was done on one headlight exactly like the one I bought, the Max LUX on low beam is 290 which is very poor and the high beam is a great 1290 Max LUX . Now here is the biggest issue about Custom Dynamics. If you live outside the country and you are not happy about how bright a particular light is for example no matter what light you purchased, and as long as you did not buy it through them directly, they can not help you. I paid over $1200 for this headlight and can not return it. If you install a light and are not happy with the brightness (like I am) you are out of luck. They do not take any lighting product back once it is installed due to a customer being unhappy. On that note if you live outside the Country and are interested in a light (s) order it through custom dynamics directly. This way they can save you the shipping and handling as well as all the taxes. My problem was I bought my light through the dealer which is considered 3rd party. I did not know this and therefore lost over $1200. Now I have to sell it at a huge loss then find something that works bright on high and low beam. read more

Custom Dynamics has both the best products and the best customer service of any company I have dealt with. After setting up my 2012 FLHTCU a few years ago with a full set of Custom Dynamics LEDs (brake/signal/tourpak), some recent electrical issues related to a dying battery caused malfunctions. The CD tech representative took the time on the phone to walk me through several diagnostic steps, which quickly isolated the problem as a few burned out connectors on one module, and the sales rep quickly got me set up with the right replacement part. Could not ask for better service, and the new module plugged right in and work perfectly. I highly recommend Custom Dynamics. read more

My 2014 Harley Davidson Street Glide Special is complete with Custom Dynamics lighting. Not for the warranty... but for the quality and brilliance of the lighting itself. Very incredible in quality and ease of installation. When I purchased all my lighting I did not pay attention to what kind of warranty Custom Dynamics offered. However, when three little LED's went out on an array of a great many LED's I contacted Custom Dynamics on what might be wrong with them. Within two days I had replacements with no hassle and the person I spoke with was eager to help. Excellent product and excellent customer service..... nothing more you can ask for in a company. Thank you Custom Dynamics. read more

Nice bright LEDs for my ride, front and rear. Easy plug and play simple!

Best Harley Davidon LED lighting with the best warranty and customer service in the business!

Custom Dynamics is by far the best company for lighting needs. Their phone support is amazing. The lights themselves are awesome. I couldn't be happier. read more

I bought a Tri Bar Led light for my 2015 Harley Street Glide and the wiring harness was defective. After speaking with tech they sent out a replacement harness, but sent it out "snail mail" and took 5 days to get to me. You would think if they sell you a defective product and you have your bike torn apart, they would overnight the replacement! Poor Cust service ! read more

I make many purchases on line for my motorcycle. I ordered a set of plasma lights and 2 converters. When my HD dealer said that they wouldn't fit my bike I sent them back. This was after many phone calls from my dealer to custom dynamics as well as several from me. Upon custom dynamics receiving my returned order they charged me $33.00 for "processing" the merchandise back into their inventory. I called & spoke to Lynn, who identified herself as a supervisor and all she did was talk over me, act unprofessionally, be rude & couldn't be bothered with my call. I'd really like the CEO's email address so that I can make the owners aware of how I was treated. I will NEVER order another thing from this company and I will make sure that those who I ride with don't use this company either. read more

I purchased a set of rear lights directly from them while in Daytona for bike week and realized they were the wrong style that I wanted. Went back to them to exchange and they would not allow me to do so. Keep in mind this is directly from THEIR booth and not one of the other approved vendors, the booth was set up at the speedway. The lights I originally purchased were NOT ever installed. I realized I had accidentally purchased the PRO BEAMS instead of the regular led they offer. So I had to bite the bullet and purchase the set I actually wanted and spend another $89.99 and was stuck with the extra set which was 109.99 and I'm assuming they didn't want to help due to they would of had to refund me the difference. The customer service was horrible and I'd prefer to possibly never purchase lights from them again in the future. Highly upset when I thought they would definitely help a customer out in person and at an event like Daytona Bike Week. read more

Custom Dynamics - Their receipt even says there's a return policy which was completely ignored by them. - Motorcycle Parts & Supplies Near Me - Youngsville, North Carolina

Products are of high quality and affordably priced. Installation instructions, videos, photos, and diagrams are easy to follow and makes things easier.. The online purchasing process is simple and straight forward. Shipping is quick and has always arrived prior to the estimated delivery date. I am very happy and pleased with every product I have purchased. Needless to say my 2017 H-D Heritage Softail has been decked out in LED lights and smoked lens courtesy of Custom Dynamics! read more

Horrible Company The owner Is on it s way to loosing this business. They don't stand behind their products and in my book are not a reputable company! I will never do business nor send any too them! read more

Every experience I've had with Custom Dynamics has been spectacular, and the latest was no exception. Not only are the C-D upgrades I've outfitted my bike with fantastic, they exemplify what good customer service is and should be. Product support is quick and attentive, warrantee issues are handled smoothly and lightning quick. I can't recommend their products or this company high enough. Seriously, over and above is just they way they do business. I'm a customer for life. read more

Quick delivery, lights look and work well. Looking forward to hear from fellow riders how the visibility is from their view.

These lights were a big spend for me so I called and spoke to customer service to be sure everything I was ordering fit my Road King. Then right after I ordered I realized a mistake and spoke to customer service again. Both times the service could not have been better - They not only met but exceeded my expectations offering assistance and service beyond my ask. The lights came and install was a breeze (a slow breeze for me as I have never done this type of install before. I could not be happier with the finished product - now instead of the two bullet lights that were stock on my Road King the back lights up like Christmas! I will not get hit from behind because someone didn't see me. read more

Watch out, I bought an expensive taillight for my Harley and installed it following the instructions under the best possible conditions. Less than a year later it fell off heavily damaging my brand new Harley wheels. read more