My experience with this store, the few times I've been, have been anything but easy. Customer…read moreservice does not seem to exist--employees take the path of least resistance rather than trying to help. My latest experience was with the general manager who refused to service my commercial account because he "did not know me", even though I had my account number, address, phone #, and all other identifying information. I explained all I needed was a new battery to start a company truck, and for that battery to be charged to my company account. Without looking up any information, stated: "Yeah, I'm not doing that. You need to go to a commercial store near your company because I don't know you." My company is 40 minutes away and I've used my commercial account at different AAP locations before, including this one! Unfortunately, this will be my last visit to this location. If you know exactly what you need and simply need someone to process your checkout, this location may be fine. However, if you need basic assistance, have simple questions, or expect someone to help find a solution, based on my experiences, I would not recommend this store.

Ethan was such a help. My battery went dead. I was a hot mess. He was personable and quickly…read morechanged my battery. Got me back quickly to get ready for the State game!! We need more Ethans in the world!

Herbert C was very helpful. I was having problems with my battery. He came out and tested, needed…read morea new battery. Purchased a replacement, he replaced the battery and I was on my way. Very good service!

Highly recommend this location…read more Recently, my daughter's older car failed inspection. The rubber exhaust tube had become brittle and cracked, which is a fail item. I drove up to Auto Zone in Rolesville. Walked in, explained what happened. The gentleman there was burying helpful. He said, lets go take a look. Popped the hood, saw the cracked hose, removed it for me, then went in and found me the new part. New hose was $3.14 incl tax. He walked back outside, installed new hose for me, taped it in and I was on my way! How many employees of any auto parts store would give such great customer service? Not many. This Auto Zone has a great employee there, helped me out so much. I drove her car back to inspection and her car passed! Thanks, Auto Zone!

Ben and Jerome are so wonderful and helpful!!! They went…read moreabove and beyond to assist me. What makes a business thrive are the people working for it, O'Reilly is very lucky to have them!!!

The last two times I've visited this location the customer service hast been absolutely…read moreoutstanding. 1st time i visited i had a few coil pack and spark plugs that were faulty. Dayson made sure that before I left everything was fixed and ready to go. He went as far as to assist the entire time I was out there. Same goes for Dylan today. Dylan helped replace my battery terminals and even installed my battery hold down because i had no idea what i was doing. Both of these guys did an amazing job and it's because of them i will be returning to this shop. Super thankful to these guys they are awesome.

Several great experiences with CF of WF. If you own a Ford…read morethen the BEST perk is the Mobile Tech Service...they come to your home and do the service. Amazing. No dealer waiting room. No Bad coffee. They will do ALOT of service right in your driveway. Bells, hoses, batteries, oil changes, run diagnostics, etc. Eric The Tech Dude was/is amazing. Don't forget to give a tip $ when he does a great job. Danny A is our Service Rep at the dealer and he is also great. Unfortunately we had a transmission replaced and he did all the legwork with the Extended Warranty company. Superb communication skills and these folks have always performed exactly as they promised with timelines and costs. Truck has 100,000 miles and still going. Huge fan of Crossroads Ford of Wake Forest (as a Raleigh resident : )

This was the last time I will be disrespected, dismissed by this Ford Service. In years past. I've…read morehad very poor customer relations with their Service Advisers. I don't know why. But, time has passed, new F150 truck, and probably new staff, right? My circumstance involves known issues with a major mechanical component that Ford produced in a range of models. Mine is a 2019 and there is a plethora of information and YouTube videos about it. I decided I wanted/needed Ford's technical expertise on the matter even though I knew it would be more expensive at Ford. I spoke to an Adviser who was knowledgeable and we discussed options. Later, after consideration, I decided to go with a simple, normal, preventative maintenance approach, which was one of the options discussed. I'm not in a crisis situation, YET. But that's what preventative maintenance means. This situation, with these models, is complicated by some other-worldly design decisions by Ford engineers and not just any garage, shop mechanic should be trusted to know. The Adviser I spoke to knew about it. So, I called Service to schedule the , he didn't answer, so left a message asking for a call back. He didn't call me back. Days later I called again, he wasn't available and so I was transferred to Express Lane. That adviser said they don't work on these components and needed to go back to the main shop. Okay, fine, no problem. No one answered at the Service desk. I called later. The person that answered said that I needed to speak to THAT guy who wasn't available so they would deliver a message and to expect a call back that day. It has now been two week-days since and no one has called, not THAT guy or one of the other Service Advisers who didn't want to talk to me anyway. It's a common procedure, one that most folks do at least once during the life of their vehicle, and it's recommended. With my previous history with this Crossroads Ford (W/F) Service and now this, I can only surmise that they aren't inclined to care much about vehicles that aren't purchased from their own dealership. Neither of my Ford trucks were purchased there at Crossroads Ford of Wake Forest. A simple input of the VIN # tells them everything about the history of the vehicle: where manufactured, date of manufacture, options, etc. Otherwise, there is a culture at Ford, an arrogant culture perhaps, where they really just cherry pick the people and problems they feel comfortable with. I was respectful, polite, not condescending or demanding. I'm obviously a patient person. But I absolutely will not call again harass or beg them to care about duty, honor, integrity, dedication, commitment, values. I hope others get great care and satisfaction with their service at Crossroads Ford of Wake Forest. As for me, however, it just hasn't been the case. So, Good Luck!

Came in with a Radiator issue and they fixed me right up!…read more Fair pricing and good work! They'll talk to you about what's going on and won't take you for a ride. So relieved I found a mechanic I can trust.

Had my truck and brand new engine sitting there for a month. Did nothing except for excuse after…read moreexcuse. I was next 4 times!! Lost a lot of customers due to me, probably a lot more if you keep going the way you are.

Synopsis: It's the only place I go for my inspection. Quick, friendly, and fairly priced…read more I've been coming to the NC Inspection Center at the Factory since I moved down to NC and it's always been the same--good service for a great price. This past trip I was able to get into the Factory on a weekday rather close to their opening (8:00am). I was able to get my car in within three minutes of arriving and was out in under 15 minutes total. I also want to shout out Harvey B. who has been working at this location for years now. He always does a good, quick inspection and let's you know if there is anything going on with your vehicle. Ended up paying a bit over $23 but that is due to a $10 window tinting fee so even the price is comparable to anywhere else. I can say with 100% certainty that this is the only place I will continue to go to for my inspections. 5 Inspected Stars out of 5!

Been coming here for years - bringing three to four cars a year. Won't come back again. It's…read moreeverywhere that they close at 5pm. I showed up with a second car for the day to get inspected at 4:51pm and was turned away. There was no cars in the bays, and one guy checking out. I have a Tesla which they "inspect" in literally 2 minutes. The black man with the Afro fuss the BALLS off me about how he don't do inspections after 4:45pm. Totally uncalled for. I took a pic of a sign that the owner has up stating to call him with issues. There's others reviews up here mentions this same issue. Time to fix this issue Owners! If you stop inspecting at 4:45pm, make that your new closing time

This place is the most exquisite and divine place I've ever been to 10 out of 10 would recommend…read morethis gentleman mo was the kindest and sweetest man I ever met I most definitely recommend

Avoid this place. They advertise great deals on their site and then tack on so many fees that the…read moreprice has doubled by the time you get the real cash price. They as told that there are $2500 in fees for freight and assembly on an atv. They also will use any slime ball sales tactic you've ever heard of to try and push a sale. I absolutely would not trust these people, they'll screw you at any opportunity.

We have had several repairs on several of our vehicles and we have been pleased with the level of…read moreservice provided. I do no mind waiting for a vehicle as they have a waiting area were I can bring my laptop and do work. The crew is friendly and flexible in scheduling.

Pro tire on Capital Boulevard you should be ashamed of yourself I came in from 9 AM. I didn't leave…read moreuntil 11 and I only left cause I asked him what's going on. You are allowing multiple people to walk in front of me and they just came in. They have no appointments just allowing them to get service first the person behind the counter said you're getting the oil change for free so basically his excuse is since my oil change is free. I deserve the weight. Racism absolutely playing apart in this. The people that came in with no appointments were white. I'm black. they ask the people that were of color to come back in 3 to 4 hours while I was there waiting, but everyone else will have a different color got served right away then the gentleman behind the counter told me not to come back and I said why because I'm expressing my feelings, I'm noticing that you allow people to get service and I've been here for hours. Very rude. Very disrespectful. Don't waste your money. Don't waste your time. then this clown kept staring at me like I'm supposed to look away or be scared or something . very unprofessional the person I'm referring to is fat and has a ball head a little bit of hair on the side I think you know who I'm talking about . Isn't that right fat boy. If I can give a negative star I would but that's not an option they did have one employee that kept it together, but that that NIA was a bitch i'm pretty certain he has a vagina.