Great service! Very helpful and knowledgeable! Had just what I needed. Thank you, Taggart!read more

It can be intimidating entering an auto shop and a young woman…read more The stigma around women and car knowledge runs deep and we aren't often given the space to receive the knowledge. I for one have a love for cars, but definitely need support when it comes to vehicle education and all that comes with it. Every employee at O'Reilly has been of incredible help. No one has ever batted an eye at a question, and always offers assistance with further inquires or needs. They always have what I need, and thanks to the employees, I have no discomfort or fear walking into a space that is outside of my normal day to day.

Went there to buy a bulb for my burned out headlight. The young man there it was exceptionally…read morefriendly and exceptionally helpful and helped me change it because I didn't know how to do it. Really great service, and much appreciated. They clearly knew what they were doing. And answered some other questions.

I thought I had a bad auto battery. Drove my car to Napa Auto Parts,…read more where service person Raymond politely checked the battery, and said yes. It was under warranty, so he replaced the battery without questions or cost.

Once again, Chris & Brian are the reason I am able to continue to drive my almost 50 year old VW…read moreSuperbug. It wouldn't start today. I called Viking. After my husband jumped it, I went to Viking this morning. Within an hour I had a new battery. Never have I had better service on a vehicle. My identity is that Bug. Thank you Chris & Brian for being the reason I can still drive it.

Only think to watch out for is that their face book page and Yelp page says they open at 9 am on…read moreSaturday. But when I drove up from San Rafael, arriving at 9.20 the sign on the door said they opened at 10 am on Saturday. That's fair enough and make sense, but I had to be back in San Rafael by 10 am so I couldn't wait. But when they ARE open the are great! I've been refreshing a 1970 Bug that they have serviced for its previous customer for a number of years, including rebuilding the engine and transmission 27,000 miles ago. The've been able to get me nearly all the parts I need (just not the rear tail-light lens seals), and have offered great suggestions in the process

It's Schucks now but it's all the same. Friendly staff that will help you with what you're looking…read morefor or order what they may not have in their small showroom. They'll check your electrical system but they all do that, but the thing with this CSK is that I've never been given the wrong part. Can't say the same about almost all the other ones I've been to. It's tricky to get to since the only entrance is coming from the south on So Novato Blvd or from the east over the freeway.

These guys are idiots. I called them specifically to ask them about their return policy. They told…read moreme one thing and when I got there told me something completely different. Because of it I didn't have the card I needed. It added about an hour of driving time to my day to go home and come back. They said that it must have been somebody there I had talked to but everybody played dumb. Wait, they weren't playing. They are actually dumb. I have never had a good experience here. There are many many better options in Novato. I will NEVER be back. EVER

Been bringing cars here since before they moved. Always did good work. Got a quote today for $440…read more(LABOR ONLY, no materials) to drain and fill oil and differential in a Honda/Acura, which is over double two different quotes I received elsewhere. Quite a shock, even for this area. Unfortunately will be finding a new shop.

Our trusty family swagger wagon was overdue for a timing belt/water pump extravaganza…read more Jorge and company quoted a fair price and a timeline I could work with. Jorge even offered transportation to my work -an added bonus and one less ride share trip! Top marks to Jorge for treating me with respect. As a female who likes to work on my vehicle and learn some garages are not a good fit. Jorge was a great listener. Make excellent eye contact and answered my questions. Bonus star for the service reminders via email leading up to the service date. This is great for a frazzled mama like me! Shop is clean. Location easy to get to. Great pricing. ***UPDATE--3/2018*** Back to JEV for an oil change. Again easy to schedule, work finishes earlier than promised and a follow up email with all findings from inspection and recommendations. Still 5 stars!

I have to say that the customer service I received from Jorge was excellent!! I needed to replace…read moremy headlight bulbs and he replaced both of them for me without hesitation, very personable guy. Would highly recommend this Auto Zone.

Between Artemus and Armando I experienced a level of customer service that I thought was a thing of…read morethe past! They chased down a hard to find part and had it in the shop within hours of our conversation. Keeping me updated throughout the morning so I could gauge when the part would arrive....outstanding attention to detail! Thanks guys! "D" in Novato.

I'm going to post my review in 2 parts - first the logistics and then the actual pickup…read more Logistics - McKensey is amazing. Very personable, very intelligent and easy to communicate with. I didn't have to explain a si vile thing to him. He got it! Also he is very good at collecting the information for the car and I appreciated how patient he was with me. Excellent customer service and has all the info he needs and if he doesn't, he is very polite about putting you on hold. All in all, an excellent and easy process.

My husband called Richmond Pick-n-Pull to get a quote on his car. The guy asked some questions but…read morewe were shocked to see the offer amount be so low. When speaking with family members, we were told the online offer asked more questions and we should try there. We waited a week and proceeded to do the online car purchase offer and got a higher rate. I was not pleased with the person on the phone only asking 3 questions and low balling us. Thankfully we weren't desperate enough to accept the offer that was $150 less. We scheduled a pick up and the pick up process was smooth and the tow driver was friendly.

Whoever is in charge of hiring at this specific location deserves kudos because every time I go in,…read morethe associates there are always friendly, knowledgeable and genuinely helpful. Their inventory system is vey well organized and I strongly suggest you give them your number to help track your purchases; they don't send solicitous emails, and it helps to keep track of purchases so you can see what you got last time. This helped me out of a jam when I went in recently, and Leo and his assistant manager were specially helpful with my problem. Leo went above and beyond helping me to put in a new battery, with a good natured smile and positive attitude. Everything about the employees makes me want to keep going back here instead of other places.

The is very professional. I highly recommend this O'Reilly Auto Parts store. I have been shopping…read morehere for years.

Walt took great care of my 74' F100, he even rebuilt the existing e-brake I was told was inoperable.read more

I own an original 68 classic car. I brought my vehicle to Walt to have some work done. I was…read moretold he was good at what he does. I was not told that he was a crook. He ruined my paint and my transmission and told me it was not his fault. He left me with a mess that I paid top dollar in cash to fix. he is the most crooked man in the business. I would not recommend him to anyone for any reason I would actually detour anyone from going to him he is a crook and will take your vehicle unless you pay for his incredibly low quality work and damage he does to your car. STAY AWAY.....

A friend referred me to Anthony's Auto. I usually take my car to Honda for various car maintenance…read morebut I was looking for a local business that charges a reasonable price. Tony provided great customer service. He scheduled an appointment for me over the phone and took care of me when I dropped off my car. This business is honest and reliable. I'm glad I know a local body shop I can rely on.

I can't believe there aren't more reviews here. These guys are wonderful! They are nice, they are…read moreas honest and trustworthy as the day is long and they do great work. They don't do more than necessary, they keep track of the work so they can remind you what's coming up and how to make that work the most efficient for you. I have referred so many people to Anthony's over the years. We have been using them for all the cars we have had in the last 21 years that we have lived in Novato. This includes my Toyota, some BMW's, a Nissan, a Hyundai, my old Ford and I'm probably forgetting some. We believe you can't go wrong here.