Stopped by Shake Shack at JFK Airport before my flight back to AUS. Funny story, I used to wait…read moreover 3 hours to get a Shake Shack burger at Madison Square Park back when there were only 2 Shake Shack locations. Now you can conveniently order a burger in no time from a location in the airport. You place your food order from a touch screen kiosk. You can also watch your order being prepared by employees in the kitchen. This location has the typical Shake Shack vibe and flair. I ordered the single-patty ShackBurger, a made-to-order quarter pound patty of 100% Angus beef with American cheese, lettuce, tomato, onion and ShackSauce on a toasted potato bun. The burger really hit the spot before a flight. The burger was juicy, well-seasoned, and made fresh, with the perfect balance of sauce, cheese, and bun. Simple, classic, and satisfying. For an airport location, the quality held up surprisingly well. Service was a bit slow but everything came out hot and neatly put together. Prices are a bit higher at the airport, but the consistency and flavor made it worth it. Solid choice if you're craving a reliable burger at JFK and want something familiar and filling before takeoff.

I didn't have time to make a sandwich, and thought that GF items would be limited in the airport…read more My absolute favorite fries are crinkle fries! Idk exactly why. Perhaps they're evocative of my childhood and youth, when every diner and burger joint served them. So I headed to Shake Shack for some lovely delicious fries. Ordering is a pain. You use a kiosk. No live people. I had gotten a bottle of water. The screen said to "scan" any other items. There is no barcode and no scanner. After saying three or four times that I couldn't scan the water, someone came over. You have to page through the menu. Ugh. Paid, typed in my name, and waited. And waited. Finally, my name was called, and I got my fries and some napkins. I sat I a lounge chair right across from Shake Shack, and.....the fries were cold. Terrible, awful, crushing disappointment. I so rarely eat fries these days. I was anticipating hot, golden, lovely crispy fries. I got lukewarm semi-limp mostly underdone fries. A sad, sad feeling. There's no seating at Shake Shack, but you can sit at a gate or take your food with you. Employees were working very hard, so it's strange that my fries were cold. I picked them up right away when my name was called. I probably won't come back, if I am in this terminal another time.

It wasn't Nirmala's fault…read more I don't blame her, she doesn't run the place, but for the love of all that is holy in fast food, why does it take 15 minutes to get a biscuit and coffee when there are only 4 people in line? The problem was the process. If was almost aggressively inefficient. There was a dude in a green shirt who looked managerial but he wasn't doing anything so poor Nirmala had to take the orders, get the drinks and bag the orders. If you think you have time to stop here before your plane, make sure you have time. I don't know what would happen if there were 10 people in line! Another BK failure. :( I hear they are better in Florida.

A fast food restaurant in a major airport terminal must do only two things: it must have food, and…read moreit must serve it fast. This one does neither. On the weekday evening (7:30, not the graveyard shift) that I was here, the line progressed at the rate of about one customer every 4-5 minutes. They also ran out of buns, cups, and I'm-not-quite-sure-what-else. More incredibly, as they ran out of things, they just cheerily let the line build up longer and longer, making no explanation to anybody in line that they were out of food and it would therefore be unwise to spend time and money there. I selfishly award two stars rather than one because they gave me the last large drink cup, and the last hamburger bun.

I am not sure why this place is rated so bad. Maybe they had issues in the past but from my…read moreexperience today it was great. I took a chance and I am so glad I did. Sure it is expensive but the location is the airport. I really enjoyed my food and they got it out fast. Highly recommend giving this place a try! Also I got the steak bowl!

DO NOT EAT HERE! Ordering on the app is very frustrating and…read moreclunky at best. Food is bad to mediocre and outrageously priced. Staff appears to be overwhelmed and completely disorganized. Food came at different times and despite asking repeatedly, eventually required literally chasing the waitress to get the rest of our order. Fortunately, we had a long layover. If not, we would have missed our connecting flight. YOU'VE BEEN WARNED!

Went to this chick fil a because I had been craving it and it's the closest location to me…read more My order was entirely correct and everything to me tasted 10/10 as well as I got the sauces I asked for. No straw though The only reason i'm taking a star off is that despite the store being mostly empty inside, the order took extra long to be ready even though I ordered again. I realized this was due to the long drive thru lines and those orders being taken care of rapidly. The service however was still nice and everything was fine but I did realize some people next to me were getting frustrated. Overall to me , it's not a huge deal and I would come back to this location!

Ridiculously slow drive through…read more 1 guy taking orders with 2 lines. And, he couldn't care any less. I'd drive away, but the barrier prevents me.

Ate here today with my parents and sister before leaving New York to go on a family vacation to…read moreIndonesia to visit and see family. The food was definitely really good and delicious that that the service was busy and super fast and quick. Finally, I would definitely eat and come back again next time.

I was in JFK airport waiting for my flight home and decided to get McDonald's…read more I ordered 2 hamburgers extra pickle and a large fry no slat. I found that the prices where a lot higher than my local Mcdonalds. The service was a bit slow. The staff where fine and seemed friendly. I went to my seat near gate and ate my food. The food was fine.

This Wendy at Jamaica location The front lady staff at the counter was having super bad attitude n…read morevery rude. I wish I knew her name. There was no name batch. Even in my order the diner gave me no paper tissue, even I asked for mustard sauce and there was no mustard sauce in it even no sachet also. they didn't care to look into my order details. Incomplete order. Very lazy n disgraceful staff. Worst attitude she had. Not good I had to wait long for my order n when I asked her about my order then very rudely manner she says I don't know n I said if u don't know then whom should I ask n again rudely she said don't asks me. My god.

D I received a…read moresingle with everything. When I got my hamburger, it was just one big mess. Horrible! The lettuce piece was white with this white thing that was about a half an inch thick was very hard. I do believe that you throw that part away yuk. There was so much mayo on it that the sandwich would not stay together. I hope they get better making their sandwiches as good as the advertisement. Just really Disappointed!!!??? A second try, maybe. They are very expensive!

Horrible customer service. Simply asked if they were open at the drive thru because the website…read moresays they were closed. Drive thru worker was rude and told us that if she's answering us then that must mean they were open. She has a terrible attitude needs to work on her customer service.

Just wanted to come by and say, stay away from this franchise…read more The sandwiches here taste old and it sows also on the presentation. Super old sandwiches that are reheated and served. The bread was crumbling it was so old.

Food was great and staff were friendly and helpful. They have a reward program that will make…read morereturn visits affordable. I will definitely return.

This place has definitely gone downhill. Unnecessary menu changes, portions ain't what they used to…read morebe and the price like everything has gone up. Not even sure if it's still owned by the same folks as before.

The waitress said Greek people from Athens loved their mousakka so I ordered it - amazing…read moreFresh, loads of veggies and a real homemade tomato sauce had me cleaning the plate with the fresh bread. I'll be back to try more

Been coming here longer than I can remember, I'll toss out 30 years I am fsirly confident of...!!!…read more Anyway, it's not about how long they have been around it's about how consistent their food is and they get 5 stars with confidence! I wont advise on specifics as I have had probably everything on the menu at this point but I will tell you to visit here if you haven't yet as soon as you can as otherwise you are missing out!!! Parking around back fyi.

A good burger for on the run at the airport. I have been to this particular cheese burgers cheese…read moreburger before. Me and my wife ordered from here before. And we took our food to the food court. That is located right there .it is a decent size food court to enjoy your meal before your flight. We dont have to many of these restaurant in queens. And you here so much about cheese burger cheese burger. And you cant help but want to try it out. For your self . The cheese burgers were good we enjoyed ourselves with our burgers and French fries. To me the burgers had a pretty good taste to them iam not saying they were the best Cheese burgers we every had but they were not the worst that's why iam giving them 3 /5 stars .I would go back in the future to this spot in terminal 5.

Ok place to have normal standard airport food. The burger was ok as I had better from Shake Shack…read moreand elsewhere. The wait time was a bit too long. I believe I waited for ~10 minutes for my burger to be served. The price was a bit too much for standard burger, but considering it is airport food which is usually overpriced : ( I'd have preferred that this terminal would have a McD, Wendy's, BK, or any other fast food joint for competition...