This was my first visit to this store since they moved to inside of the mall. It looks like it's…read moresmaller than the store in Americana. For service, I can say staff are nice and friendly. Staff working on the floor greeted me and asked me, if I need help. This was a nice gesture and appreciate the friendliness. They have a variety of candles, mugs and plates. They have a really nice selection of the fall/ Halloween merchandises. I couldn't decide which one to pick since all of them were nice. I got a fall themed mug. This store is pricey compared to the other stores which sell similar merchandises. For parking, this store is located in the mall. I would suggest parking in the parking lot close to Bloomingdale's side since it's close.

The newest addition to the mall is next to Dick's Sporting Goods towards Bloomingdale's. The store…read moreis reasonably spacious, and there was a lot to see. This season's theme included a lot of colors. Their house decor was super cute, especially their glassware. I didn't purchase anything, but my visit was nice. I look forward to next season's merchandise.

Beautiful store at the Americana. I love buying my daily tshirts from here. They are so comfortable…read moreand soft and believe it or not last a long time. As long as I wash them on delicate cycle and hang dry them.... You will find pants, tops, dresses, sportswear, coats, jackets and more. I also love their socks. So comfy ... customer service is friendly at this location. I always stop by when at the Americana

I was in store for about 30 minutes before being acknowledged,it was NOT busy at all but the…read moreassociates don't even bother to say hello. I had a couple of them look at me dead in the eye and didn't bother to ask if we needed help. Finally a very sweet girl acknowledged us and started a fitting room. Mind you, before her we had about 12 pieces on our hands and no one cared to help us. I love Aritzia clothes but their customer service needs major improvement. Everyone seems so stuck up. My sales associate does deserve 5 stars she was great!! Her name was Sarah,but the overall store experience is not good.. yikes it makes me not want to come back..there is also a sales associate walking around in beach flip flops which is not professional in my opinion, but that's just me I guess.

I've always liked their online shop- so I was super excited to find a store in person! The store is…read moreclean, easy to navigate, cute and trendy items. Lots of dresses, tops, skirts, accessories and friendly girls that work there. I did get a top, but left a skirt because it was tooo see through. The dressing rooms are clean and love the huge mirrors and lighting!

Rating: 1 star I…read morecame in to ask for help with a couple of things and left feeling really uncomfortable. The staff seemed annoyed that I was even asking -- like helping me was a chore they were forced to do. Their reactions were dismissive and rude, and it made the whole visit awkward. I don't usually write reviews only when I had a bad experience and if it was amazing but I've been reading the reviews for this location and it seems like everyone has the same experience so I walked out feeling bad and dumb about myself, like I'd done something wrong just for asking a question. That's not how a store should make a customer feel. Maybe it was an off day, but I won't be back unless they take pride in their customers

Beautiful garments . The earrings only $25!!! I was stunned when I walked by bc this store style is…read moreright up my alley . The girl at the counter was so nice too , love their style and I want to go back and get some more things from here .

I bought a white shirt from here despite it being overpriced $77 , tried it on at home with the…read moreoutfit I had inspired to go with it but it didn't look nice so I came back for an exchange. The staff very mundane and not welcoming. Says said her manager said she can't exchange it because it smells of perfume. I smelt it , it smelt like their terrible fabric. I just left the shirt there for them. ¯\_(ツ)_/¯ If customer service would had been better or they could be more accommodating maybe the store would have better reputation. Anyway wish their business the best of luck

I really hope this store stays in business forever. Seriously, and I'm not being hyperbolic when I…read moresay this: this store is EVERYTHING. Great clothes, great employees, and best of all, GREAT PRICES The store itself is so beautiful and literally everything in the store catches your eye. The second I got in there I saw at least 10 things I wanted for sure! Sadly I was looking for a dress so I settled on getting those things later because I was on a bit of time crunch. Not kidding, 5 minutes in I found a perfect dress and decided to try it on. The worker there was super nice to help me with the curtain all while dealing with other customers! During checkout she even gave me a discount because the dress was a bit dirty, which was the cherry on top of my day!!! Overall this store is amazing. I will definitely come back!

I stopped in the Burbank store to purchase some items for a friend…read more When I walked in, I noticed the salesperson, who in turn also saw me walk in. I walked past her, and after several seconds, I said hello. Her response seemed forced and annoyed hello. Five or ten minutes later, her coworker came from the back to clock out. No acknowledgment from her either. It was just the two of us in the store. I perused the whole store looking at the outfits. Not once did this salesperson ask me if I needed help or acknowledge my existence. She ignored me the whole time. With employees like her, it is no surprise why retail stores shutter. She was a horrible representative for this store. I could have purchased many of the clothes, however, I chose to leave and made my purchases online. If I am treated in such disrespectful manner, why would I give this store and their horrible staff my hard earned money?

Let me preface this by stating I'm a mom of 3 teenage daughters. So I've heard of this store/brand…read morelately & ended up stopping in because we needed a gift card. It's located next to Lululemon & the movie theater in Americana @ Brand. It's a small space filled with clothes that I personally just don't get. Half of the stuff is plain/generic and the other half looks like thrift store finds, only they are new and not vintage. But again, I know it's what's in and hip right now. I was really surprised to find that nothing is branded, but realized that's part of their shtick. The price points weren't outrageous, but I personally wouldn't want to pay $60 for a sweatshirt emblazoned with a generic font "NEW YORK" on it. But I will say this- One of my daughters bought a couple pairs of earrings. Super simple, small hoops with a little star hanging from them. The next day a couple-worker correctly spotted them by brand??!!! It made me realize teen/young adult girls are REALLY into this brand & despite lack of labels, they all just KNOW that things are from this store! I didn't experience any problems per se, and the cashier was actually helpful in getting me my gift card. FYI it's not a typical plastic card- rather receipts in an envelope. *If your gift card is meant to be a surprise don't give them the recipient's email!* They email you a copy right away. We did see the staff confront a shoplifter, who defiantly claimed she shopped there a lot and wore her basic white rank into the store (clearly a lie). Definitely lack of strong management skills displayed by the employees on the floor as no one really knew how to handle that situation (I worked retail for years). Other than that, an easy shopping experience. Don't forget to pick up some stickers before you go- they are free!

Horrible customer service. You walk in and no one acknowledges you or even says hello. When you ask…read morea question, the employees don't seem to have the knowledge or resources to give you a helpful answer. It honestly feels like a "help yourself" type of store. What really bothered me during my visit today was the attitude from one of the girls working at the front. I asked a question, and as I turned around to walk away, my 10-year-old daughter saw the employee roll her eyes at me. I was there with two 10-year-olds, so it was especially disappointing for them to witness that kind of behavior from an employee. Brandy Melville really needs to work on customer service training. A simple greeting, willingness to help, and basic respect toward customers should be expected. The clothes may be cute, but the customer experience definitely was not.

This store is a gem!!! Victor is welcoming, kind and helpful!! There's a wide variety of QUALITY…read moreitems! If I could give 10 stars I would! This is now our go to store!

This was the best store I have ever been to in California!!!! I loved it!! I got beautiful one of a…read morekind jewelry for a good price! I also got a dress That is so soft...I love it! I recommend this place! I can't wait to bring my friends and family here!

You will never run out of things to buy in here because they change inventory so often. There is a…read moregreat select. Now for the downfall. I'm currently standing in line for return and there are at least 20 customers in line. There is one young man checking all of us out. The inefficiency should be criminal. ‍ it makes me not want to shop here. I will say they have a very unique self check out that is efficient, but they are not directing anyone to that. In fact, they have a separate line for people that are only purchasing and the cashier prioritize those customers while the return line moves at a painfully slow pace. If you plan on buying something here better hope you don't have to return it. There are way too many lines too many processes, and not enough people in the right places for customer to enjoy the experience. .

Person at the children's dept was rude and didn't say anything to me other than the amount that's…read morewas due. How about hello? I will upload my receipt with date and time of interaction. Hoping Zara sees it.

This is the best dress store ever! They have gorgeous dresses, the workers are super sweet, and…read morethey have a very nice selection. Iness and Karina helped me and they are the sweetest people ever!!

It was less than a week before my wedding, and the dress I rented didn't fit. In a moment of…read moredesperation, I found Iness on Yelp and drove there in the hope of finding something that fits my plus size figure. The ladies at Iness were super helpful, friendly, and patient. They listened to what I wanted and recommended this metallic gold dress that was absolute perfection, and made me feel beautiful on my wedding day. The price was reasonable and they made me a rush tailoring appointment so I could have my dress altered to perfection before my big day. Thank you, Iness and team!

I found a good number of items for myself at a really good price. I'd tried them on in the fitting…read moreroom, and I appreciate that they allow members of your party to stay by your room. That way I could get a second opinion! When I exited, I wasn't sure where to put my go back and I didn't want to put it in the wrong place. There was an employee there but they were busy fixing a garment I believe. They helped me after a bit once they realized I needed something, but I feel like if they were assigned there then they should have asked for my go backs right away. I don't want to accidentally mess up their rack and make it harder for them later. If they weren't assigned there and were just recovering, then I totally understand that it wasn't their responsibility. But then I feel like someone should be assigned there so clothes don't end up in the wrong place. I was able to leave the top on the correct rack, and checkout was pretty quick. Overall, I had a good experience and I would go back to this location.

I usually have a good experience shopping at H&M, but my recent visit left me a little confused by…read morethe customer service. After trying on a couple pairs of jeans, I returned the items I wasn't purchasing to the fitting room attendant. I was also in a bit of a rush, and I had never encountered this issue before, especially since in the past even the store associates themselves have offered to hang the clothes back for me. She told me, with a rather unnecessary attitude, that next time I should put the items back on the hangers myself. I was surprised because I had never been told this was a store policy before. I later politely asked another employee whether customers are required to rehang clothes after trying them on. He confirmed that there is no such rule and that rehanging items is simply a courtesy. I completely understand that putting clothes back on hangers is helpful to the staff, and I'm happy to do so as a courtesy. However, there is a big difference between politely asking a customer for help and correcting them as though they have violated a store policy when no such policy exists. The interaction was minor, but the attitude was unnecessary and definitely affected my experience at this location.