Tasty food but shockingly rude staff. This story is crazy, so read until the end!
I'll preface this by pointing out that I've worked in the service industry off and on for 15+ years. Some of my favorite restaurants have staff who simply get the job done, and don't go above and beyond to creat a warm and welcoming atmosphere. These places are often my favorite. The food is the star, its usually busy so staff work their butts off to get the food from point A to point B. The unwritten rule of "you get what you pay for" applies to staff too, and whenever I'm confronted with rude staff I usually try and put myself in their shoes, and give a pass because services provided usually have a correlation with how much you get payed. So needless to say, I've never written a Yelp review, and I can't remember the last time I've felt the need to let others know how awful staff had treated me.
When we first arrived the guy taking our order (you'll know him because he stands probably 4'10") held up his finger at us, without looking at us, without saying a word to us, and continued talking with another staff... for atleast 30 seconds. It just stood out because I don't think it's ever happened to me, and I'm 40 years old. Then after each question we asked about the menu, he would pause, roll his eyes, and then give a couple word answer. He wouldn't speak any louder, and after a few times asking him to speak loud enough for us to hear, we just quit and ordered something else.
The whole vibe was that of a teenage foodcourt worker at the mall from some 80s movie, who was way too cool to be working the register and trying to impress friends by showing how disinterested she was. Again we've all had some variation of service like this, but this was so over the top you couldn't help but feel like this little guy was truly disgusted with you. And since it started within a few seconds of us being there, it's not like we'd given any reason for him to treat us this way.
A short while later he brought us out our food, and messed up our order. Totally normal, and something I've personally done many times, but he made a point of insisting that we had made the mistake. Not a huge deal, but since I was the one ordering I knew I had told him correctly. Language barriers are a real thing, and 99 times out of 100 I would feel total empathy and I'd rush to assure the staff that it was a misunderstanding, a language barrier and that they were doing awesome, but in this case he was simply too busy trying to show his co-workers how much of a bother we were to him by ordering food, that he messed up half our order.
Okay, so you're probably saying to yourself, this isn't that bad, just massive douche working the register who was having a bad day? And I would have thought the same thing, until after our meal we go back to get to-go boxes, and the other male worker started in with the same exact behavior. I ask for 3 to-go containers, the ones with a lid because we had three different curries and didn't want to spill, and he just stared at me like I'd asked for his first born child. So he rolls his eyes and like out of some angsty teen movie, sort of huffs and hands me one. At this point it's almost comical, I'm thinking this has to be the strangest service I'd ever had. So I say to him "I need two more, we ordered 3 curries" aside from other things and I didn't wanna just dump 3 different dishes and make one big soupy mess. So the guy hands me one more! So now I'm kinda over the whole thing, at first you're thinking "okay, maybe this is their shtick, like the appeal of having a grumpy bartender can be fun sometimes", but now I'm like just give me enough to-go things so I can get out of here. He says to me that I can't have a third to-go container for the third curry because I'd reached my limit. I start laughing, out of words and more or less embarrassed now realizing I'm pleading with them, and they for the first time seem to be enjoying their job and having fun with this. I'm trying to explain that we ordered 4 entrees along with sides, and just need one more so that everything will fit. The 4'10" guy then comes up while eating food, and no joke after taking his last bite starts LICKING HIS FINGERS clean (not even gonna get into how disgusting that is during Covid) and is giggling at the spectacle. I finally give up and leave, but when I come outside and tell my friend let's just leave its not worth it, she isn't having it and goes back in to try and make sense of it. A third staff member, a nicer lady who was trying to help, came over and my friend explains how over-the-top rude the guys were, starting from the second we stepped to the register. My friend explains we just need another to-go container, since we ordered enough food for 4 people. They said no, we beged to buy one, they then gave us one. As we left they were literally laughing and waved goodbye. In the end it felt a lot like school yard bullies. Truly one of a kind experience! read more