Edit again: 9/21/12 (hopefully the last edit)
The owners made a supreme effort to "make things right" after the series of weird events that I originally documented below. Whatever the case, they've convinced me entirely that the situations were a fluke--and I was surprised by how sincere they seemed in making me feel truly like a valued customer. They've earned my loyalty.
Original Review:
So, I've mostly positive feelings about this place. I wanted to give this a 4 star maybe 5 star rating except for the negative experience described below. (edited from 3 star. Explained at the bottom)
The food is astonishingly good. It's flavorful and, me being gluten and dairy free, it's becoming my boulder fallback food-stop. Even for those not gluten/dairy free, it's fantastic based on the responses from all my friends. I've been introducing the place to as many people as I can purely out of selfishness--just to have an excuse to come back. Lamb malaya ftw.
The prices are decent, and the service generally good. The reason I can't give the 4/5 stars is not because of any negative experience with the food, but with one particularly...uncomfortable service experience.
Basically, I walked in and the place was packed except for the strip of tables in the middle of the room. I was eating in, so I sat down in the corner of the only available table of 6(separate-able tables, nonetheless). The lady, owner or worker I don't know, walked up to me and was terribly concerned. She asked me if I was alone. I said, "Yes." She was like, "no no no." She waved at the table like I hadn't realized that there were 6 seats here, and I was one. She could have just separated the tables?
Anyway, she did it again. She told me I couldn't sit there. So I asked her, "Where do you want me to sit, then?"
As if just realizing I had no other place to sit, she looked around--and found a seat for me. With 2 other people. In the restaurant booths. They were fine with it; I was uncomfortable, but what the heck.
Anyway, about 10 minutes pass and no one serves me. The other booth occupants leave, and only then does the server realize that I'm not part of the other party. He was very apologetic, but IMHO, it was their responsibility after my treatment to make sure that I was served.
Since, I've come back several times. I brought friends the next time. Six, to be exact, and I did have some mild feelings as she had to confirm that I indeed had 6 people coming to the table. This was enough for me to knock this down another star. I mean, if I'm supporting their business so much by coming several times a week, and bringing all my friends, you'd think she'd smile at me like she was happy I was there--even if she isn't?
So, to sum up. Great food. Good service, usually.
Eat here anyway. Cheers!
Edit: 9/19/12
I don't know if I'm lucky or what, but since I posted this review roughly a day ago, 1 more positive and 1 more negative event occurred.
Positive: I was e-mailed by the online marketing rep for the restaurant. Apparently they read the review and felt bad for my experience. They offered me a meal on the house. With that response, I was ready to return the rating to a 5 star immediately, and I didn't even plan on redeeming the offer since I do like supporting small businesses that are trying. But...
Negative: I went in today and met up with some friends. Unfortunately, no food showed for 25 minutes, and we inquired. Apparently, the ticket was lost. My friends were on a time crunch, so they asked for their order to be taken to-go instead. About 10-15 minutes later, they were told that the order was "being made right now." Why the dish wasn't prioritized immediately, I can't say. Anyway, I encouraged my friends to stay even though they were running late, just a couple more minutes. They received their food and when no bill came with it, I offered to take care of it in case it wasn't on-the-house as could be implied by the lack of bill coming with the to-go order. Based on the 45 minutes total of wait time, I thought it was reasonable.
When the bill came, their order wasn't listed--again, making me feel as if the restaurant was working well on the customer service. But, just to be sure, I inquired. And nope, it was an oversight. I ended up footing the full bill for my friends as well as my order. Not to say that I expected anything, or that I do expect anything further for this event, but I'm pretty certain that based on my experiences, mistakes are common at this restaurant on the customer service side of things.
That being said--good intentioned people. I'm changing my rating to 4 out of 5, but I can't give it a 5 out of 5 as I would have loved to. read more