Really bad customer service. They don't understand the client is right. All I did was ask for information on the THC content in their cartridge. They refused. So I tried to look it up on my cell phone. They said I can't use my cell phone. They are under-stocked. I don't like their manners. I don't like their attitude. Too many rules: Feels like they are waging a war against their customers and I want no part in it. You have a store front. You are in the service industry. Please be nice or outsource your sales to a competent store with friendly staff. They are long-term tarnishing your brand. read more

I was a regular customer at the camelback location. At least 3 times per week. I waited in line for a long time as usual and when I got to the counter I was told my order was cancelled because they didn't have what I ordered. I would've accepted that because again, I was a regular, but the lady was a complete bitch and I'll never go back for that reason read more

Over an hour to pick up your medicine is a little ridiculous not to mention took over an hour an a half for them to process the online order I'll stick to local joint read more

My first time in and the place is awesome. The place was packed with great music and a steady vibe. I had the pleasure of having Lilly wait on me. She was so kind to bring me a chair to sit. I am a temporary invalid. Lilly was a fabulous budtender. She listened to what I had to say and offered her opinion. The flower was delicious there Swell oil cartridge is lovely. I met some very cool guys on my way out. I feel like family after my first visit. I will definitely be back!! Dawnie 23 read more

Poor customer service made for a bad experience, no consistency among Curaleaf stores, one store honors a deal and another doesn't different prices at each store is odd, will not be returning corporate dispensaries are not the way to go, I left empty handed and went elsewhere for my meds. There are many good dispensaries in Phoenix this is NOT one of them. read more

I'm sorry, but this location has been going downhill for quite some time now. The people are friendly enough, but seemingly untrained. Employee turnover must be horrendous. On my last visit, the bud-tender either did not listen to me at all, or had no clue as to how to fulfill my very simple flower order. The flower selection is very inconsistent, and frequently very dry and harsh. I have traded at this location, because it is the closest to my home, but that convenience is not worth the poor product and service any longer. read more

Been to this place a few times. Never had any problems with any of the items, workers or people there. This last time I came in, it wasn't busy so my boyfriend and I got to go right in and got help from the worker named Joel. That guy was super nice, helped my and my boyfriend find everything we needed and more and was super chill with showing us his most recommended products. He gave us the best customer service I've experienced at any dispensary and I would 100% come back in hope that Joel will help me pick the next bud to try out. read more

First time patient (finally made it by) Was referred there by the clinic (precision on camelback) when renewing my card- I dig that they do deli style, but I don't really like the packaging. The place I usually go to uses nice plastic recyclable pop top containers which don't crush the flower and also keep the smell in (my car stank after the 10 minute ride home) Additionally, the buds were very well-trimmed from the jar, but they didn't cut off the stems for me. Tyler was a nice 'tender and gave me good recommendations. The lobby is pretty fancy and when I went there were plenty of parking spaces around the back. I do appreciate there being a security guard at the entrance. A bit pricey (we are paying for the guard's salary and rent on camelback/7th street after all) I would give 4.5 stars if I could. The selection seemed pretty good as far as flower goes and the back area was nice and quiet. Overall nice experience, ftp special (bogo up to a quarter) is a great deal. This location is really close to my house so if I have a little extra $ and not a lot of time Swell will be where I go. read more

I swear the staff is stupid when you call in they will tell u one price and then bump price up once ur there hoping u buy out of connivence managers suck weed sucks read more

I left a bad review on leafly 2 days ago and they still havent posted it yet probably not going to at all seeing how it was a bad review .. that being said .. i got a half oz and it had more stems than anything and its was very dry i usually go to the south phx location thinking their just as good seeing their same company but its not it was a horrible experiance and i will never ever go back their to the camelback location very disapointed unsatisfied read more

LOVE THIS PLACE! This dispensary is great!! Online ordering is a snap; and the line is never too long. The flower they sell is locally grown in Holbrook. They text each day with specials [if you're on their email list] They offer SUPER DEALS ON ALL TYPES OF PRODUCTS!! GREAT QUALITY, people, + prices! Who could ask for anything more? read more

Tamyra N was amazing, everyone should find some patience in these trying times, they are trying their best. Nice to see the lady security guard laying down the law. read more

The medication they sell here is average at best and super overpriced. I stopped by for their flower sale and the flower wasn't even that good and they wanted $70 for a half ounce. I wouldn't pay that for an entire ounce of that garbage. Then I asked him why their bud is so expensive and he continued to tell me how great their subpar product is. The bud tender that was supposed to be helping me couldn't figure out his hands from his ass and had to call the manager for help. The manager needs to go back to manager training school because he apparently has no interpersonal skills and doesn't know how to manage a store. If you want crappy weed and poor customer service go to Curaleaf. read more

I walked into the building to pick up an online order. I was already frantic and having a terrible start to my day at a crisp 9am. Everyone there was super friendly on the way in. Sam, at the counter that helped me, my bud tender I think (sorry if that's way off) was beyond helpful made my whole day better. Sam found me a supreme joint that I didn't even know existed. If I can request people inside that store to help me every time, I choose him. EVERY TIME. So helpful and patient with me and he walked into the back what felt like a thousand times bc I couldn't make up my mind. Super great atmosphere in there. 10/10 all around read more

On Sept. 24 I placed an online order at this location for 2 bottles of chill pills capsules at $20 each. My caregiver was given 2 bottles of a different product at $60 each, 3 times what I had intended to spend. I notified them immediately and was asked for the order number and photo of the receipt, which I provided. They offered me a $25 credit on a $87.55 overcharge!!! I asked them to reconsider, but have been ignored. So I filed a formal complaint with the ADHS Medical Marijuana division and another with the BBB, where I discovered that they have a well-deserved F rating! PLEASE DO NOT GO TO THIS RIP-OFF BUSINESS!!! read more

Do not go here! I have a med card and waited over an hour. Rec take precedence over med. It was brought up to management but they did nothing. I will never go back! Just pathetic! read more

Convenient location, friendly staff, not pushy on products. They will educate you and they all know their stuff. A bit overpriced, but they often have discounts read more

this place is always so fast!! super clean and the staff is so friendly thank you so much

This location is a joke, never ready for pick up orders (along with plenty of other issues since they bought out Swell) and now their pickup feature on their website isn't working and when I go to call them to try to place my order over the phone it didn't even ring and I got some weird prerecorded message to "say something after the beep" and then it does nothing. Go to another dispensary, there are plenty that aren't this corporate dumpster fire like this place. read more

Crappy service. Curaleaf is basically the Walmart of dispensaries. Quality of top flower is not good either. Curaleaf has bought our three shops I used to frequent, and the quality of the flower at all three locations has dropped. Sadly, midtown is the latest victim and I LOVED that shop. read more

Looks like this profile is for the ratings! If you go to Curaleaf Camelback on here, they aren't great. Including the one I wrote. I would suggest looking there for an accurate review! read more

Worst place in phoenix. You have to pre order just to walk in the door. Everyone who has a med card should be going to tru med anyways. Never come to this place. read more

Their weed is the best in Phoenix without a doubt the dopest dope I've ever smoked! Shit makes me sanctified just thinking about it. Definitely my go to place for bud read more

I've been a medical mj customer for the past three years and now that they've gone rec I can't get in the door unless I order on-line, my on-line orders are rejected and the phone goes right to voice mail. WHAT IS GOING ON??? I'm so frustrated. I have tons of points there and now I have to go find a new dispensary. read more

Very rude service. The security, Togo people, man everyone! Go to the one in midtown they're so sweet!

This place sucks. Expect to wait for at least 40 minutes for shitty weed and terrible customer service. Would give one star if I could.

Placed an online order and went to pickup. I am a medical patient and had to wait in line for 40mins! I stood in line and watched recreational patients that didn't do online orders go in and out. Not a good system if you ask me, medical should come before recreational. read more

I go in yesterday (7/4/20) and noticed on their deal sheet (which they have at every register, and apparently update daily) that they had 3 half grams for $75 on the item 9 labs. So I picked out 3 strains and the budtender started to ring me up when he noticed the deal was not going through. He went to grab a manager to ask about the issue. So the manager gave it a try and it didn't work. Then the manager went into the back office to talk to someone then proceeded to tell me when he got back that the 3-$75 on item 9 labs carts actually ended a day earlier. I then said "um sorry but that's on you guys as a dispensary, it's not my fault you didn't change your daily deals for an entire day. The manager said ' sorry can't do it. I then said alright bud have a good day and took my money and Started to walk out. On my way out of the door the manger with long hair said something with and attitude under his breath as I turned away to walk out . It was 5pm when this happened. I will no longer be be doing any of my Business at any of your locations. If I could give y'all zero stars I would. Dont go to this unfriendly unaccommodating over priced dispo. The flower shop, level up, tru med and the local joint are all in the same area and are 10Xs better. read more

I go here on a daily if not every other day. I have never had any complaints except for one rude bud tender. However tonight I came to pick up my order and I haven't been in in a couple days and they turned me away before 10 because they said that the bud tenders we're gonna throw a fit. This is so unacceptable for a business. read more

If you want to waste 2.5 hours of your life standing in line then this place will do it. I don't think getting weed should be a stressful experience but if this is your location of choice then get ready. To top it off, the staff was not knowledgeable and unhelpful. If you go in with another person, they make both people purchase something. The guy I side was too high to know anything. The products are not worth the money. Also you can't use a credit card! read more

Honestly, this location deserves 0 stars. The inside staff is great and the products are amazing, as a company that is growing they should really consider who they have as their security guard. The female security guard is so extremely rude. She is unwilling to help and is always in a pissy attitude. I honestly wish I could call corporate instead of leaving a yelp review. She is so extremely rude for no freakin' reason! Today was my last straw with her, she completely cut me off and said I had to wait for a text message when the online email that I got said my order was ready, the guy that was working inside was very nice and kinda even looked at her like he was being super rude and he went inside, and what do you know? My order was ready like the email said. You do not speak to guests like that and you don't treat someone that is simply trying to follow online guidelines that your company system sends, she is a security guard and if she does not know the protocols she should not be scolding customers at the door when all we were doing is trying to be punctual given we don't even want to be in public let alone deal with a rude uneducated always in a bad mood security guard. Invest more in who you have representing your business in every way. Super bad look coming from someone that is a General Manager I hope this gets corrected. read more

Ordered online, they gave me lower quality weed than I ordered. Quite a bit worse. I wouldn't have bought this s***.

I have been to this location a handful of times. My first experience was good. Every visit there after has been under whelming. The staff at the front desk was rude to me on my second visit insisting that I did not have my cell phone display on as far as bright as it could be. I assured him that I did and even showed them but still my card would not ring up on their new machine. It was totally an inconvenience for them to enter my card number manually and they made that clear. once you get inside the staff that I have dealt with has been helpful and knowledgeable. But I will never go in there anymore because they are always out of everything I want and are always trying to push other products on me that I do not want to try I know what works for me and I would like to stick with those products specifically. When I went in today and I understand they are practicing being socially distant, I was met with a staff member out front and I asked her what she said and she said I didn't say anything to you. Her attitude was a little rude. I asked how long the wait was and she said about a half an hour. I don't have that much time so I had to leave. Last week it was the same thing but it was an over an hour wait and I had to leave. I keep going back to SWC in Tempe where I am always greeted warmly, always treated with respect, and the staff there is so helpful and knowledgeable and encouraging. I don't think I will ever visit Curaleaf again. read more

If I could put 0 stars I would. Everytime I order online the wait is always more than 40 minutes. Slowest dispensary in AZ don't come here

Their "express" line is a joke. By far the slowest dispo in the western United States. I understand Covid and short on staff but come on. It seems like the other dispos figured it out and will never take as long as this place. I think I would be in and out at other places during peak hours FASTER than this place on a late Monday evening. read more

Im a member at Curaleaf but I will never step foot into the camelback location again in my life I pre ordered they filled my pre ordered incorrectly with half of what I ordered on there daily special... I understand there is a lot going on but I got a text message saying my full order was fulfilled when I get there It wasn't filled correctly drove 45 minutes a waste of time spoke to a non Helpful Manager Joshua T who said he could not do anything about his employee mistake .. this has happen at 3 other Curaleaf before and the managers always compensate or say will will do this or you but Joshua T was rude not helpful made me act very non professional .. then another store rep who wasn't a manager felt the need to chime in on the issue only making an angry customer more upset .. way to go Curaleaf camelback Joshua T and his after noon shit are a joke i will stick to my regular cura leaf locations read more

The staff here is always super friendly. The budtenders I've dealt with have been knowledge. They are usually pretty quick. Their 30 dollar eights are always decent. The parking is limited but it's only inconvenient when it's rush hour! Their new patient special is a decent one as well! read more

Y'all are hella SLOW..... find a way to speed up rush hour cause you guys suck. Every time I come in around 5-7 pm you guys are packed and seems like you don't care about people and their time. Everything else is coo.... read more

This place is awesome, and always has great deals! I love the baseline flower, it's cost effective and decently strong! The only problem I ever have here is that my phone doesn't work for the online order, I can get all the way to the confirmation but the website will not send my phone an SMS verification code and it seems no one on the phone can troubleshoot. Either way, I enjoy the location! read more

This is the slowest dispensary I've ever been to even with the pandemic. Even the medicinal patients have to wait at least an hour! How are you only going to have two people actually checking people out in the back and four other ones just walking around while the line is wrapped around the building? (That suck at checking guests in mind you.) Then they move even slower when you're trying to check out in the back. Terrible. I'm not one to leave reviews, and in fact this is my first negative review. That's how shitty the service is. read more