Website and new app is downright awful to order from. Gotten to a point i cant even find what I normally order. Just a shame

Y'all I just got two pre rolls for 6$ after tax!!! IT WAS 5$ TOTAL YALL!!! I'm so happy I had to drop a review!

They always put me at the front of the line for medical then I have to wait 20 minutes anyway... they're always out of everything and a lot of the staff is on something that's not weed lol read more

I go here 2 times a month for 3 years now and I'm writing to praise SAM the customer service rep.Every time he has helped me stay in budget and offers helpful tips.I found some pot reps think their a doctor or some real specialist.I know I've smoked for 50 years and I'm not expert.Sam though is kind humorous and out going making you feel good about your purchase.KUDOS to having a fine gentleman working there. read more

Curaleaf - Willmington N.C. - Cannabis Dispensaries Near Me - Phoenix, Arizona

stood in line for 45 minutes and I even had an online order. the product wasn't that good and definitely not worth the wait.

I absolutely hate this location. Their cashiers are always rude and give the BARE minimum service. Cashier #51881 is a class-A douche bag, (with long dirty, oily hair). He also marked on my receipt to say that I rejected educational materials, when he offered me NO educational materials. He barely even engaged with me during my entire purchasing experience. Well, he gave 1 word answers and 3-4 word questions. As a Medical Card holder, you have to wait in line damn near longer than recreational customers. Their intake system sucks and it's slow. You're taken out of the line outside of the building, to stand in a longer line inside, in the lobby. Smh. What a joke! So if you drive by, don't be m fooled by the short line outside, that's because Curaleaf has 92 people crammed into their very small lobby to wait; giving the illusion that there's no long lines. After posting my review, I read the negative reviews and they are 100% right. This evening I was charged a fee to use my debit card and I've NEVER been charged a fee to use my card. I was always charged up to the nearest $5, and then given the change back. The "manager" lied straight to my face tonight by telling me that there has always been a fee to use a card. Bullllllllsh*t. Another reason I won't be back, fkn liars. I literally just walked out of this location from making a purchase, and it WILL be my ABSOLUTE LAST time making a purchase. I immediately sat in my car and drafted this review. Their customer service and the shopping experience is BEYOND PISS POOR. I will be spreading the word on their bad business. I wholeheartedly hope this location gets shut down, for good! 10/8/21 7:48pm read more

What an immaculate dispensary, From the beautiful mural on the outside to the friendly people on the inside. Also, extremely clean. I have been to many dispensaries where it looks dirty and grungy and this place was so inviting. 5 stars read more

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Nice people but they love to staff max 3 cashiers on a weekday during rush hour. You'll wait minimum 35 mins even if you online order.

I was greeted and helped by kat. She was extremely helpful in finding what I need. I'm a single mom and wasn't thinking I should tip her. Now I feel really bad because she was absolutely perfect. I'm always so busy I just spaced it. I will be back. I used to go to the bell location until the young man who's the manager there never helped me with the issues and concerns I had. And said what do you want me to do? The service there is horrible. People just stand around even though there's online orders to fill. As well as very poor service. It's worth it to go the extra miles to go to the camelback location. I'm definitely recommending u see kat. She will make it a great experience for ya. read more

I was frequent customer until today! idk if the staff changed but I experienced terrible customer service and when trying to bring it to someone's attention for the disrespect they didn't care nor were they willing to help. I'm so disappointed and hurt. read more

10 people working at this location, but only 2 cash registers open....line of customers out the door. Break room door opens and you can see all the employees just sitting around. Not big on customer service!! read more

Somebody needs to take control of that store. It's a disaster. Every time the change the design of the place it gets worse. Never enough staff. On line ordering is BS. Prices are definitely becoming not worth it. Does anyone actually run this place? read more

The Staff is wonderful, no complaints with them. They fullfill professional retail service. Problem is the product. Timeless brand vape cartridge clunk out. They block inhaling before the oil is gone. I've tried banging it against cement or something and it will start again. I asked Curaleaf sales rep and they agreed the Timeless vapes causes more problems. Fyi. read more

first time here and the customer service was outstanding, got in and got out within 10 mins! the bud tender was new and being trained but he was so nice and friendly, i asked a few questions and he was happy to answer all of them without getting annoyed which i appreciate cause i tend to ask a lot the inside layout looks really different compared to other dispensaries, doesn't look as nice or organized but to me personally that doesn't matter, whenever i'm in the area i'll make sure i go to this one :) read more

Quick and easy online order. Just wish they had a bike rack since they're right next to the bike path on rio salado.

I started using Cureleaf at Camelback, Phoenix in November 2020 shortly after I moved here to Arizona, tried several other establishment but found that their prices are comparable, as well you receive a medical discount. All of the Bartenders are very knowledgeable and friendly. They know their regulars read more

Super friendly environment! Lines can most definitely be long at times, but we call that a great money making day!

Ridiculous, slow, and unorganized. One line for both rec and Med which is trash. The weed is over priced. The pre-rolls are nothing but shake. I came around 8 on a wendsday night and the line was stupid outrageous. Left and came back line still long and slow. Their express pick-up is BS, numerous people livid because their order was said to be avail and it actually wasn't. This is one of those cash grab dispensaries. Also no military discount; TRASH. read more

They move absolutely THE SLOWEST. Prepare to wait an hour MINIMUM IN LINE, regardless of ordering online. Sacrifice the gas and go to a different place. Speed was really inconsiderate. Staff moves incredibly slow read more

Curaleaf - The cure dispensary - Cannabis Dispensaries Near Me - Phoenix, Arizona

This place has great med deals but they don't treat medical patients like patients. Every time I go, I wait for longer in the medical line than I would with a recreational walk up order. So sad!! I finally asked why they made the lines if they don't honor them, and was told corporate advised them to make the lines but the manger told the employees to help people waiting the longest. This is my medicine not theirs!! It's really infuriating and just wrong to treat patients like this. This is truly the Wall Mart of dispensaries. Don't go here!! #CURAFAIL read more

I highly recommend never wasting your time or money on any of there products. I hate having to write a negative review but I feel like people should know how sad this place is. No one knows anything, if you have any questions about the products they have no idea what's going on. They also love to push the most expensive extracts, they will avoid the good stuff like the plague, unless it's $70 plus for a gram then they will try to push it on you. Last thing you should know about this place, "BASELINE" extracts is there house stuff. There is absolutely no consistency what so ever. This stuff looks like dirt, all there shatter is garbage. The reason I am writing this review is mainly because of there baseline extracts. I had gotten 1 that I was so thankful that it was actually good. So I come back the next day or 2 and they are out of that certain strain. So I got something similar "similar" in price but that's about it; the good one was a beautiful white/gold. This new one looked like dog doody. They will also tell you how good canamo extracts are, I might as well throw dirt on my nail and hope it's got some thc in it. Your are a joke and I hope you continue poisoning people with your garbage can extracts read more

No one in line and we have to stand out front and go on the website and order? Even medical card holders. How are you going to force people to order online just to come inside then change the order once you see what else is available? I won't be coming back to Curaleaf again. Wild, ridiculous process that ain't gonna work come Phoenix summer. If we wanted to order online we would've gone somewhere that had what we wanted. read more

I came in yesterday to pick up my online order, the guy who helped me was amazing - I'm sorry that I don't remember his name. When I got home I pulled everything out of the bag and noticed a 3.5gram jar had only 1/3 of the product in it compared to the other 7 jars. I immediately called, explained what happened, and then headed back to the store. It takes me 30 minutes to get to Curaleaf from my house. I get there, the same awesome dude helps me out - said he's glad I came back because all of their product is measured offsite and he wants to make sure they see it. He calls his manager over to look at the UNOPENED AND STILL SEALED PACKAGE who says to me "It didn't look light in the camera footage". I spent 2 hours in the car yesterday driving to and from Curaleaf, plus the amount of time I waited while I was there, just so that I could have the order that I paid for. Only to be treated as though I were stealing. I have gone to this store every other week for 2 and a half years. I won't be going back. read more

They don't even know what they're doing anymore. The online system sucks since that's the only way you can order now. Then you're waiting in line forever because they can't handle a larger crowd like they didn't know this was coming when it got legalized. They need to get more organized and get more staff if they can't handle all the foot traffic. Glad there's other dispensaries near by that are medical only. read more

Slow. Unprofessionally slow. Like what the hell are you doing in there slow. Waited twenty minutes in line only to leave realizing the line wasn't going away any time soon. Went to another shop and was out the door in less than five min. Get your shit together, guys. read more

Well they used to be called Swell, now they are transitioning to a new nam. I just left there. Without warning, they retroactively changed how loyalty points are computed. They reduced the dollar value of what I had by 70%. I was stunned by the lame excuses and snarky responses. I disapprove of companies that engage in what I consider to be unethical business practices. I'll find somewhere else to shop. read more

They have decent prices and great first time patient offers, just make sure you call and double check they have it in stock.. quality of product was nice and clean, very good smell and taste I would recommend to anyone in the central Phoenix area Check out Curaleaf they have multiple locations throughout the valley!!! read more

Poor poor slow service today. got there at 1150 and they didn't call me back until 1210 There was one person working the back counter and the two at the front desk laughing and sitting down doing nothing read more

Medical Patients are still required to stand in line. Orders placed by app still have to wait. Wish there was some way to just pickup your order and leave without going in back like they use to do. This is just stupid and not encouraging to continue to give you my business. read more

Stop in for my first time and the Guy Sam was new but was very quiet. He in my opinion was just a cashier. He didn't communicate until spoken to. I knew what I kinda wanted and he had no suggestions or comments. The young lady behind him did the talking. I'm shocked at my service so I'm going to not return. read more

Walked into their new updated system today. You no longer have access to a budtender or ability to see the product before payment. We paid for the product only to find out AFTERWARDS it was out of stock and we would need to substitute. The point of a walk in at a dispensary is to talk to a budtender about the products, deals, terps, percentages, etc. to lock your customers out of having any way to do that is extremely disappointing. Even though you are closest to us we will not be back. read more

I placed an online order this morning. The process was very simple and quick. When I arrived, I made a slight change to my order and Monica not only was very accommodating, she was professional, courteous and all around wonderful. She made my experience fantastic. Thank you Monica. You rock read more

Your staff is amazing! Super friendly and can give their opinions on product. Love the loyalty points, too! Thanks for being open during the pandemic! Best run facility around. read more

shoutout to the store manager julian! i went in on christmas eve and purchased two full gram select cartridges but no matter what battery i used, it wasn't hitting. i even went and purchased a new battery thinking i had overcharged my other ones but it still wasn't working. i went in a few days later (12/27) and was helped by the store manager julian. he said he wasn't able to test the original cartridges but that he would give me two replacements at no charge. since i had already opened the other packaging, they weren't able to take them back so he offered some alternative uses for the oil that i will be trying. thank you julian for all your help :) read more

Huge s/o Brodie, he the best in the building! Really helped me out the other day! Will be back!

Stopped by today and first the person working the at the door with the security guard started out rude to begin with and then me and my son wanted to go in together and then he goes in and to call what was supposed to be a manager which was just a regular budtender who came out with an attitude already with his hands on his lip asking old what's the problem I hear we have a problem here it's no problem me and my son just wanted to go back together one purchase I always go to the curaleaf in youngtown I never have had an issue or any of the staff or anybody being rude not even the guards at the door have ever been rude or anybody working the door but this Camelback location I would never come back to this location read more

if you walk in and need help the wait is unimaginable.... I do not recommend! I waited in line over an hour after countless online orders were filled... it's clear that they prefer online orders over walk ins.... JUST SAY, " WE DONT TAKE WALK INS " read more

First time here and will definitely be my last visit. 60 minutes to get in and out - which I'd normally understand given the current events - but the fact that there were 5 people behind the counter doing presumably nothing, who didn't greet me when I entered their establishment to give them my money, even after I approached the window and spoke directly to them all. I had to wave, literally, and try to open the door to the back room in order to get someone's attention. I feel like that's customer service 101: greet the customer the moment you see them! "Welcome in"... "How can I help you?"... "We'll be with you in a moment!"... Anything is better than completely ignoring your patient when they walk in, making them A) Feel like an idiot, and B) Feel like you don't care about their experience or the fact that they chose you out of X number of other dispensaries in the Phoenix area. I get that new patients require paperwork (a small amount really) being entered into the system but if you do data entry for a living, it doesn't take THAT long, no matter how many orders you're processing. I also understand there's a lot that goes into operating your business but don't let your client/patient see people BS'ing behind the reception desk after making them wait an hour, and then top it off with poor customer service. Only redeemable character was the somewhat-pleasant cashier who saved me $12 because I wasn't familiar (or really worried) about their price gap amongst two various brands of vape cartridges that I had been deciding between... The girl at the check-in tent in the parking lot at 2pm on an Arizona summer afternoon was pretty cool too. I appreciate her and the less-than-friendly security guard sitting outside in this heat to better service your patients. Overall, please consider hiring more caring, personable, professional staff.. or just train your people on basic customer service skills! The handful you had that didn't fail miserably can really teach the rest a thing or two! read more

Service wasn't terrible but was no where near great. Staff acted like you were an inconvenience to them. I don't expect you to be my best friend but dang at least pretend to like your customers lol. Most likely won't be back but thanks for the FTP deal. I hope other people have a better experience than I did. read more

Once a great store has definitely Fallen from grace the new retail experience is nothing short of frustrating and a waste of time thank you Curaleaf I have moved onto a new dispensary read more