originally, I left a negative review because I paid for next day shipping and the product was not…read moredelivered on time. However, Summit racing reached out to me with an apology and a credit towards my Shipping. Leads me to believe they care about their customer service still a great company to deal with. Thank you for the refund and I apologize for the bad review. I was really expecting the next day delivery.

After ordering a part, I checked out some shirts, then used the restroom. The store guard followed…read moreme in, then went out and was standing by the door as I walked out. I walked around some more while waiting for my order. The guard kept watching me the entire time I was in the store. I returned the item that I purchased and left. I returned the next day and talked with a manager, explaining that being Mexican, doesn't make me a shoplifter, as I told the guard when I walked out of the restroom. Not to mention, rude experiences from someone at the parts counter. As a disabled Veteran, I find this so disheartening and will never buy anything from this business again.

Always friendly. Served me well whenever I shopped there. Tested two of my vehicles batteries for…read morefree.

O'Reilly will refuse your battery warranty claims because they rely only on their quick conductance…read moretester -- and if that tester says "Good," they will not replace the battery, even if it fails under real‑world load. The conductance tester, not a load tester, so it does not put the battery under a real electrical load. That means it can say a weak battery is "good" even when it fails under actual vehicle demand. conductance analyzer -- usually a Midtronics handheld unit. * It measures internal resistance * It estimates Cold Cranking Amps (CCA) * It does not simulate starter load * It does not stress the battery This type of test is fast and safe, but not definitive. So they choose the safer, faster method -- even though it's less accurate. The part they don't tell customers Conductance testers are designed to reduce warranty payouts. They fail fewer batteries than real load tests. That saves the company money -- and leaves customers stranded.

I had an amazing experience here. Shout out to Chris who helped me out and explained what was…read morehappening to my truck and really helped me out. I bought some batteries for my diesel truck in California a year ago. They were cracked and I had my receipt. I called the store and they said they would be happy to replace them for free. Per store policy they weren't allowed to touch my truck but they did everything they could to help me get the old batteries out and install the new batteries. They gave me tools and were extremely patient with me considering I don't know much about cars. The entire store staff was polite and extremely helpful, thank you all!

I ordered a part on line for pick up at this Napa store. I received a call from that store and was…read moretold that they could crossover the part I ordered and I could pick it up the next day. They said it would be available any time after 8:30 am on Saturday. I drove an hour each way to get the part. When I arrived they couldn't find any record of my new order and said that if I hadn't canceled my on line order that the parts would be there. They were not of any assistance and acted as if I was bothering them. I know that Napa customer service has fallen off in the past few years but I did not expect the brush off I got from them. This is the last straw.

Horrible service.. I came into the store needing some…read moreparts. After standing at the counter for a literal seven or eight minutes, some giant sized woman walked up to the counter, three registers over, and sat there eating a doughnut, just staring at me..... I asked if she could help us and got no response. No one else seemed to be in the whole store- I just left and went to O'Reilly's...

I recently found myself in need of a battery after my car wouldn't start (and Tires Plus had…read morerecently told me it was bad). So I got it going and took it over to the Autozone on Prater Way. I had opted not to replace my battery before because it was expensive and my car was starting, so that's why I knew what I needed. Admittedly, as I've gotten older, I don't go to auto parts stores like I used to but my prior experience was that you go in, you buy what you need, and you figure it out. I had the good fortune of having Freddy at my cashier, aka Federrick W (I knew I would forget, so I took a picture ). He really went above and beyond coming out not only to sell me the new battery, but to offer to put it for me *and* clean the corrosion off the connectivity that apparently, Tires Plus had chosen not to do when they told me I needed a new one. It was about 98° out that day and of course I was parked in the lot, so it wasn't comfortable out but he took care of this *and* provided me with some good conversation while he did it. I don't get out very often because I take care of my mother with dementia, have my grandkids a lot, and just in general, tethered to home. I had that day to run errands, and I didn't want to waste that time. He also got me back on the road faster than I expected. I live closer to another Autozone, but I will go to this one in the future just because of this particular experience. Even the other employees I encountered were incredibly welcoming, and it made what could have been a pain in the ass a pleasant experience. Highly recommend, and if you are there, look for "Federrick W" - Freddy!

Over the years I have purchased vehicles from them most recently I sold a car to them very easy…read moreprucess very nice easy going welcoming vibe in the office at the deck I'm window or out on the floor Searching for the parts you need very j helpful friendly staff especially your vehicle purchasing agent ! Brandee kiblin

Recently had a vehicle that needed to be salvaged. It was not one of mine, however a coworker's…read moreSon. We tried to have the vehicle picked up, however the paperwork was not in order. We were asked to bring the paperwork to the Sparks pick and pull. I arrived or p.m. Saturday afternoon and you have to go around to the side. There's a little sign that says to sell your vehicle. As I entered, there was a girl sitting at the desk. It's a really small area, however, the girl did not look up or acknowledge me. She finished doing her paperwork set up, walked out the back door. she came back in and commented that something had gone wrong but she fixed it. Then she was really nice to me. I showed her the paperwork, she said she was not able to help us and that he had to get the actual ownership certificate.

There's only one word to describe this shop and the people who work there:…read more AWESOME !! Josh was the first employee I dealt with. He was VERY friendly and helpful, and it seemed that he was still in training. But no worries, because Eddie came to assist him and completed my MANY questions about the covers I was interested in. I finally settled on a leather-looking seat covers with tan imitation ostrich panels (side bolsters). Eddie was very thorough about my special order, and he made absolutely sure that the covers would fit BY CALLING the supplier/maker, mainly because these covers were VERY pricey. He told me that they would arrive in a couple of weeks. The covers came about 10 days or so later. Josh set up the appointment and I was on time with my limited production 2025 Toyota GR86 Hakone Edition, 1 of 860 produced in the United States. My car had tan stitching all over her black interior, and I wanted to make sure it would match. Owner Daryl and Eddie quickly and methodically installed the covers while I browsed next door at Sportsman's Warehouse. After about 45 minutes, I decided to go back to Motor Sheep and wait it out. Another 10 minutes go by, and Eddie returns from the back and informs me that my car was done. I go out and take a look at their work. My jaw dropped to the asphalt because (1) I COULD NOT believe how GREAT the covers looked, and (2) the tan panels PERFECTLY matched the tan stitching of the interior. Really, it was as though the car came stock from the factory looking like that !! I know these guys probably struggled to get them on, because the covers were on TIGHTLY, with no visible sags, looseness or flaws. From the time I initially walked in their shop doors, to me driving away sitting on my new covers, I was treated with respect, patience and professionalism. So if you want to protect your investment, and are looking to install some great-looking seat covers, I highly, HIGHLY, suggest you give Motor Sheep a try. (Note: When we bought our minivan 7 years ago, we got seat covers from them as well. They were located near the Meadowood Mall back then, and were treated with the same professionalism. It's refreshingly nice to see that they STILL uphold that standard). THANK YOU MOTOR SHEEP !!!!

My one regret with my last vehicle was not getting seat covers…read more.. So when we bought my new car the first thing we did was head to Motor Sheep and talk to them about seat covers. The employee was very knowledgeable and answered all my questions, we ordered the covers, they took about 4 weeks to make (which was how long they estimated). Installation took about 2 hours and they did a fantastic job. The employee went above and beyond helping me with the kids car seats, taking them out and putting them back in nice and snug after the seat covers were installed. They even cleaned my seats before installing the seat covers like I'd asked them. Thank you!! Very happy with the fit. They are nice and tight! Worth every Penny and would recommend to anyone wanting seat covers. Thanks Motor Sheep

Those guys are the best I had a problem with my new windshield wipers and they came out and…read moreinstalled them for me and told me what kind of washer fluid to buy and put it in for me best place in town.

The alternator I purchased from O'Reilly's on Prater failed for the 3rd time since last November…read more O'Reillys was on the hook to pay for the labor to replace it, AGAIN, but once you factor in the cost of towing, rental car, time away from work... I'm still guaranteed a loss... end of story. BIGTIME THANK YOUS to the store manager Will !!! Will set me up with Reno Vulcanizing (walking distance from my apartment at the Waterfront) who, at no cost to me, replaced it with an upgraded version with double the output. Because of Will this story kinda has a happy ending.

Really helpful staff and a barn full of parts. If they don't have it in store, they'll get it for…read moreyou while you shop nearby so you can swing back by.

Plenty of tools, parts and resources available. The staff is friendly and fairly knowledgeable,…read morejust don't expect them to know everything about your own car. They can look up parts, but they aren't your mechanic!

Needed a very specific headlamp, took them 3 minutes on the phone to figure it was in stock, by the…read moretime i arrived they had already taken it off the old vehicle and gave it to me clean, new looking and for a reasonable price and they were friendly, professional and quick!!

This is a used part auto recycler, you call/walk in and ask for a part and they hand it to you over…read morethe counter and you pay. But... this place has the best customer service I've seen in this business. I know this because I work in this type of industry and we buy parts. Most are grunts and foul by mouth and smell, but this place is good to it's customers. GOOD WORK