I can totally recommend this team of professionals. My car is handling much better they found a…read morematch for my damaged tire. I was kept informed and was very pleased with the quality of the work and especially the kindness I was shown. I will be using them for all my automotive need.

Great. I brought my 2013 Tacoma truck in to have a possible oil leak checked out. No leak was found…read morebut a few recommendations were noted for normal maintenance. I agreed to a couple of recommendations now with the intention of doing the other recommended services in 6 months. I was charged for the recommended service I agreed to and was not charged for the diagnostic service to detect a leak which was very nice of them. Will highly recommend Pro Time to my family and friends!

We got a flat tire on the way to OBX and our spare was low. We were concerned to continue our trip…read moreon a less than ideal spare. I called and told them of our situation, they told me they were closing in 15 minutes- i told them we'd get there as quickly as possible. We arrived 25 minutes later and they were still open waiting on us- Chase aired up our tire and gave it a quick once over and said we'd be good for the rest of our trip. We tried to pay them and they wouldn't hear of it - just wished us a good trip. We were so grateful for their kindness and willing to us go out of their way to help folks who were not having a good day. If ever the opportunity or need to have a return visit- we will not hesitate to give them our business.

Poor Communication and Unprofessional Customer Service:…read more I don't normally leave reviews, but I feel it's important to share my honest experience so others know what to expect. I originally spoke with someone named Chris earlier in the week about bringing in my vehicle for a diagnostic. He told me to "drop it off Wednesday," but no formal appointment was made -- no confirmation text, no email, no name taken, and nothing written down in front of me. Because of that, I assumed they were operating on a flexible drop-off basis, which is common with many repair shops. Unfortunately, I wasn't able to make it Wednesday due to being sick, so I dropped my car off early Thursday morning instead. Throughout the day, I called multiple times just to check whether they would be able to look at it. Each time, I was told nothing -- no update, no estimate, no clarity. I even told the front desk that if they couldn't get to it, I would gladly come pick it up so I wasn't taking up their space unnecessarily. When I finally spoke with Chris, the tone and attitude I received were extremely unprofessional. Rather than simply explaining that they were too busy to look at my vehicle, he blamed me repeatedly for them not being able to work on it -- even though no confirmed appointment was ever created, no system entry was made, and no communication was sent to me to establish a scheduled date. I acknowledged my mistake in not coming Wednesday or calling ahead, but the way the situation was handled was dismissive, rude, and lacked any basic customer service. A simple "We're booked today, we'll try for tomorrow" would have gone a long way. Instead, after leaving my car there all day with no updates, I received a message saying it was "ready for pickup" -- even though they never inspected it. The entire experience left me disappointed and feeling like my time and concerns weren't valued. I understand shops get busy and that I didn't arrive on the originally discussed day, but professionalism, communication, and courtesy should still be consistent. Unfortunately, that was not my experience here. I hope the shop takes this feedback seriously, because good service is as much about communication and respect as it is about repairs.

Scott and his team have been working on my vehicles for over 20 years. I've found him to be very…read morehonest and thorough. The shop makes recommendations for service based only on what they find in their inspection and repair of the vehicle. I do a lot of my own maintenance and some of my own repairs but when I either don't have time or would need a special tool or advanced skill set I trust Scott. Most recently he replaced my axles, wheel bearings and all brake components which were all in bad shape after 140,000 miles. I'm very satisfied with the work. He's priced fairly and won't ever charge you for something you don't need. In addition to my vehicle he works on my wife's Jeep, my mother's Hyundai and my sisters Nissan. He's also the trusted mechanic for a number of my friends and my former boss. Everyone I have told to check him out has been very pleased with their experience.

The service was delightful from beginning to end. They were very fast, efficient and friendly. My…read morecar was done much sooner than expected and is back on the road!

Another 5 stars review for this place!…read more I'm a military dependent. We are set to move to Japan in 1 week. I'm order to store your vehicle with the government, your car cannot have any active recalls prior to you storing. Murphy's Law decided to show up, and yesterday I received a recall card! I called one dealership and they were not helpful, which was disheartening. My husband told me to call Cavalier at Chesapeake Square, where we used to take our vehicles when we lived over there. Phil was FANTASTIC and sympathetic. He told me not to worry, he'd done the recall already for other vehicles, and to go ahead and bring her in THAT DAY, and it'd get taken care of. It took me longer to drive over then it did to get the recall fixed lol. This place is VERY military friendly, compassionate, and I appreciate the level of attention they give.

Do NOT, I repeat do NOT buy a car here or even go for maintenance. All of the employees act like…read moreyou are bothering them from the second you walk in the door. Particularly "Nichole" at the desk. Even calling them is a lost cause. They are all blatantly rude. It's mindblowing they can run a business like that. If you buy a car, once you drive off the lot they will never support you or even treat you with basic customer service, again. They just want the sale. I've been to so many incredible Ford Dealerships in my life, it's unfortunate this one is ruining the Ford name. I wish I could save the next person from wasting their money here.

Had some small damage done to the back end of the camper. I called numerous companies and couldn't…read morefind anyone that would repair it without keeping it for months. That wouldn't work for us since we are full time RVers. Called and spoke to Johnson's RV Repair and was given a time frame of a week for repairs. We ended up having to drop it off two days late. Johnson's RV had no problems working with our schedule. We dropped it off and had no hassle getting everything straight for repairs. Work begun on a Monday and finished on a Wednesday! Unbelievable!!!! We had to stay in a hotel while it was getting repaired so we were very happy to move back in early! We didn't have to deal with the insurance company. They did everything from start to finish! Very professional, very clean work! The camper looks brand new again! This is the ONLY repair shop I will ever use! Thanks for all your help Johnson's RV!

Best service we've ever received. Always answered all of our questions. Efficient work. Needed help…read morewith our AC unit and he had the parts ordered in no time. Showed up on time for the appt and got it done. Great price compared to others in the area as well.

I will never bring my car anywhere else again, for any automotive work!! I seemed to be the perfect…read moretype, men like to "take advantage of related to: 'automotive repairs, tires, and batteries!!!'" I have been struggling for months with a tailgate on a 2018 Toyota Rava 4. (Review Toyota dealership websites and just see how many people are dealing with their tailgate issues!) It is unbelievable!!! The "Dealership price is off the wall!!" FIRESTONE will BEAT any Dealership price on work of equal value!! Perfect!!! The first thing Carl did was greet me with respect and dignity! He was soft spoken and did not talk down to me; and began to explain how we would find out what was going on with my car! NO GUESS WORK! They do a "complete computer program study on your vehicle that reveals what is wrong with your car!" Then, they give you that report and a quote of cost and time to complete the work!! Carl me an "EXCELLENT quote " for all work and the timeline to complete the job! I appreciate the respect and courtesy he gave me! Carl and Dustin, both worked with me and made sure I understood how the tailgate works with my key fob, internal button, and the buttons on the tailgate! Go here first! Don't waste your time going anywhere else! I don't think, they need improvement in anything related to automotive work, they stand behind the work they do, and they have Phenomenal Customer Service Skills! Forever Grateful! Blessings Always! Celia Herron

I made an appointment online for my 2024 Chevy Colorado LT for an oil change , tire rotation and a…read moreVA state inspection. I also enquired about their credit card. The service representative, Carl, had my credit application completed within minutes and asked if I was waiting.. being a retired man and not having immediate need I told them to contact me when it's ready. Once I returned to get my truck, I asked Carl about the 5% discount for applying for their credit card and if that discount expires after a certain amount of time. He was extremely professional and very helpful. I had used Firestone Automotive Centers before while I had lived on Long Island,NY and I am grateful to have a Firestone Center located in Edinburgh, Chesapeake, Virginia not far from where I call home now. Great dependable service.

Kevin worked on my husband's truck, and while it took much longer than we thought it would, it was…read morefinally done. Fast-forward...I needed work done on my collector car (Thunderbird), and he was so informative about what he could do. Because parts are scarce, I ordered what was needed, he repaired it in a very timely manor, and it's back on the road in time for summer car shows! Thank you, Kevin!

Car taken there on Monday. Here it is Friday and I still do NOT have my car yet...........Poor…read moreservice indeed.

Towed here from Audi dealership, quote given for diagnostics. Very professional. Thanks for all…read moreyour help Eddie!

I had a tire blow out on me and had an issue replacing the tire. I took it to the family mechanic…read moreand Nicole is an absolute blessing. My mom has been taking her car there for years and I understand why. The way they treat you is so special they make you feel like family. They listen to your issues and concerns, ensuring they give you exactly what you need. The tire hit something on the road it they put it on the screen and went over everything that happened and made sure I understood. They also cleaned the car and other tony things to enhance the experience. The price was amazing and too tier service. I highly recommend this place to everyone. In these tough times it's good to find a place with amazing service and spectacular prices.