I Called Thursday morning to make an appt. To fix a leaking faucet. They were booked for the day…read morewhich I understood. The girl on the phone was very nice and helpful. She said she could get me in the next day- Friday. I told her I had to go into work, but I could try to leave early and did they have afternoon availability. She said how about 3 or after 3, I said that's perfect. The plumber calls me Friday at 9:40am and said he is on the way to my house, I told him I was at work and my appointment was at 3pm. He said he understood and he would reach back out to me around 3pm. I told him if I was able to leave earlier I would give him a call. I took off work early so that I could be home before 3pm, I called him at 3pm to let him know I was there. He said ok, he would call me when he was on the way...I called him back at 4:45 and I asked him if he had an idea of the time he would be coming. He said he was snaking a pipe in Portsmouth and he would call me after to head my way. It's now 10:15pm...I took time off of work for nothing, he never called and he never showed up and my faucet has a constant drip. The office was respectful and kind, the plumber was kind on the phone...but it is so rude and disrespectful to just not show up or call back and let them know you are unable to be there. This was my second time "using their Services", they had just repaired a leak in my crawl space a couple weeks prior and those guys Were quick, kind, and efficient. I am beyond disappointed with This go round, I will not be calling them or using their services again. I will take my business and my money elsewhere.

If there's any review to read.. here ya go…read more I've been a home owner for a long time. And sometimes stuff happens. Upon moving into my (new to me) older home, we learned about some of the bad things that people do with their flushing standards. This bit us in the rear when the entire system got clogged. This clogging created a backflow of stuff you don't want to see, to come back up.. into the showers, bathtubs, yeah... it was messy.. and ugly. I called around to find a plumber that would be willing to help me and at first I just left a message to call me back. Shortly after, Newman's quickly responded by returning my call. The lady was very friendly and responsive to my needs. She mentioned that they had availability sooner than other places AND they had an option for emergency service. The emergency service (after hours) was obviously going to cost more but honestly, I had literal fecal matter in all our tubs, etc. it was totally worth it to have someone come asap. The gentleman who came over definitely knew his stuff. Dave had been doing it for a long time. He was very quick to isolate the issue and get everything resolved. He was very concise with what he was doing and the path to get things clear. I'm very pleased with the service I got as I had a no BS - let's get you straight service and was able to get it when I wanted it (which was immediate). As much as I hope I never have to call, if I do... I know I'll call Newman's. Food Taste: n/a Overall Service: 5 Value of food to cost: 4 Facility: n/a Repeat customer: yes Dog Friendly: n/a

1 -- Lost fastener, improper reassembly, higher power bills, and poor follow-through…read more I contracted Philbrick Inc. Heating & Cooling for routine cleaning and maintenance on a system I purchased from them for approximately $8,000, and for which I've paid hundreds more over the years for service. The technician who performed the service lost a manufacturer-specific fastener and reassembled the enclosure improperly. One corner of the cover was left with about a 1/2-inch gap, which allowed a significant amount of cooled air to escape into my attic throughout the hottest part of the summer, increasing my electric bill. I discovered the problem months later while replacing the filter. I called Philbrick the next day and requested they correct their mistake. It took approximately four days to get a technician on site. He confirmed a fastener was indeed missing and attempted to fabricate a substitute. Lacking the right part and skill for that task, he ended up taping the corner of the door--a stopgap that still leaked air. He said he would try to scavenge the correct fastener from an old unit back at their facility and "take care of it." Instead, I was told I owed roughly $100 for this visit, despite the issue originating with their prior service. After multiple calls, I spoke briefly with the owner, who said he would investigate and get back to me. He never did, the service call was in June. About two weeks later when I called for an update, the receptionist told me the charge had been waived and she'd leave a message with he owner, but no one has ever followed up about the missing fastener or the energy loss. Today, I went into the attic myself with a flashlight, mirror, and magnet. In about 30 minutes I located the original fastener inside the unit and repaired the enclosure properly. I should not have had to do this. Based on this experience--poor workmanship, delay in response, an inadequate temporary fix, an attempted charge for their error, and no meaningful follow-through--I cannot recommend Philbrick Inc. Heating & Cooling.

It was another terrible way to wake up. My rental property tenant texted to tell me the pilot…read morelight had gone out on the gas hot water. Neither he nor Virginia Natural Gas could get it lit. VNG told him that I needed a plumber. The technician also gave his general assessment of what he thought was the problem. It wasn't a surprise to learn that my regular plumber didn't do gas appliances since they require additional certification & equipment. He referred me to someone who referred me to someone else. I checked the Yelp reviews for that plumber & Philbrick, the plumbing company used by the restoration company that has done work for me. Philbrick had good reviews. The other had bad. Thank you Yelp! Calling Philbrick I expected a wait for service. Their customer service person put me on hold then returned to the line with great news. They had someone in the area & could come right away. Amazing! My tenant was home so I hoped to handle my end over the phone. The technician called on the way to the property and we discussed the problem. He finished getting the pilot light lit in record time & called me from the house. When that particular pilot light is lit there is a button you have to hold in for a specific amount of time. He had instructed my tenant on what had to be done. Both the trip charge & the charge for starting the pilot light were extremely reasonable. We handled the transaction over the phone with a credit card & the receipt was emailed to me. Randy, the technician was extremely nice and answered all my questions regarding the age & normal life span of the appliance. I also questioned the life span of electric hot water heaters, which I have in my main residence. I've had a hot water heater flood before. So I wanted to avoid that at both properties. When I thanked him for the prompt response he told me that he had been rerouted to me. His next call had been sent to another technician. That's the perfect way to handle "In Home" scheduling by a repair center. This company receives my highest recommendation. Thank you for making what started as a really bad day not bad at all. I didn't even lose my morning coffee hour(s) because of the conveniences they offered.

The only problem I have with this company is I though that they were just coming to my house to let…read moreus know what is wrong, instead they end of digging up the ground behind my house where the sewer line is. He told me that they cleared out the sewer line and it's $475. I'm like excuse didn't know you were actually doing any work today. not too happy at all with this company.

Once again Isle of Wight Pluming did not disappoint. They are always here when I need them and in a…read moretimely manner . It's good to have someone you can count on .

I have never used this company I got it confused with another company that was outstanding. It…read morewasn't until yesterday when I called them again about a rental property when I had to leave a message with a answering service who told me someone should call me soon. After 3 hours I called back and told her I really needed to talk to someone. They never called so today Saturday I called and the phone said they were closed on Saturday and Sunday.That's when I looked at my old records and realized that I had never used this company. I will not ever call them back again as they are very unreliable.please remove all the stars as I did not use them. When I called them by mistake they never returned my calls. I have never used this company had them mixed up and thought they were the great company calledBay Breeze Plumbing. This company was fantastic just like I said about the above Co. I called it by accident and their answering Service said she would have them call me. After 2 tries they never called me back and then today I called again the 3rd time only to hear they are closed on Adar. And Sunday.I do not recommend them. Call Bay Breeze Plumbiing they are great and please Remove all stars as I have never used this company the review was written about it was a mistake.

great work, fair price, and unmatched communication/clarity. really appreciate the professionalism…read moreand kindness from Rob's team on my rental. Nice to know i can trust someone even being out of state! Highly recommend! thanks, y'all!

their up front pricing left me feeling comfortable. The willingness and ability to discuss my…read moreplumbing situation also was very comforting. Their work was done pretty quick so I was able move on with my day. I was happy to pay for quality servic.

Was here less than an hour for the work which was good. Then the bait and switch. supposed to be…read more250.00 and that didnt work so it was the more expensive repair 350.00 to install a frost free spigot. Which he earlier said was not a good choice the other repair was a simple pvc pipe replacement with a pex line and shut off for another 150. So 500.00 for 2 faucets within easy access. We felt taken advantage of to say the least. Thank you Dr. Plumber!

Since you want to act like I never had service from them. Here is the quote for the 80 dollar part…read morethat most places charge around 1200-1800 to fix. The entire coil price (4500ish) was for if the TVX couldn't be taken off, which it was two bolts so the coil replacement wasn't necessary. This could have been ID'd if the tech had removed the service panel and looked at the coil in the first place. So ultimately you were charging 3800ish dollars to replace a TVX which was a 80 dollar part. You wasted my time and kept my family in the heat for an additional week due to lack of communication. I got my system eventually fixed for 380 bucks ish, with nothing ID'd by your tech actually needing to be replaced. Thanks for nothing.

Is there some else I can speak to , other than Mary. I scheduled my maintenance through your…read morecompany for December, which was the earliest at the time, when the maintenance appointment was made. The gentleman I spoke with at the time told me I could pay for my renewal during the appointment in December. Mary calls me today and says I have until tomorrow (11/11/25) which is really today or my appointment will be canceled. As a customer for over ten years, and I have always paid the renewal at a maintenance call/appointment. Why is Mary threatening me with cancellation if I do not pay today? Robert H. Newport News

Who needs Angie's List when you can have YELP for free. We returned home from vacation to a very…read morecold house late on a Saturday evening. I let my fingers do some walking on the YELP pages and found JT Mechanicals to be well reviewed. Thank you Lance and Mary R. for making my decision easier. I left a message on Sunday hoping for a call back Monday morning but no....I got a call back within 2 minutes. I assured Jeff that we had a toasty fireplace and an electric blanket, we can wait until Monday am. He was punctual and came with very cute booties to cover his shoes. Jeff verified that my husband had done all the resets listed on the furnace properly and that we needed a new logic board, ugh. He then drove to the Trane Parts Store, brought it back and installed it. We felt that the service and labor charges were on par with what we expected. Quick reply, fast service, punctual, neat and clean, fair price. What more could you want? His truck says Heating/Cooling/Plumbing.

I have on three separate occasions tried to get a quote for a new system from JT Mechanical. Have…read moretalked to the boss/owner who shared he was setting up his best sales guy and would give me a time. I've reached out 3 times to try and get the appointment lined up with no joy. Have worked with them twice in the past with good results. Have no idea why they won't get bk to me, but if this is how it is before a large purchase i fear the worst if i made one and there was an issue.

Our home central AC stopped cooling in the middle of the recent heat wave. Came out after normal…read moreworking hours and got us cooling before dark. Thank goodness. We highly recommend A B Parker & Son. They are professional and courteous. The BEST.

It is hard to find a professional company who won't take advantage of a senior having a plumbing…read moreproblem. Mark was wonderful. Prompt, his workers solved the problem. Would I call them again? Yes ! And so should you! M Smith