Clean, well-stocked auto parts store with plenty of parking. Lot is well lit but entry is tad…read morepainful at heavy traffic times on E Little Creek Rd. They perform free on-site battery checks and also have a loaner OBD II diagnostic tool to scan (and erase) vehicle computer codes. On most occasions, they hold your drivers license as collateral. Recently, they've been going to your vehicle themselves, likely because there have been "episodes?" Most employees are service oriented with a few persnickety outliers. Javier is probably my go-to guy at this location for friendliness and general knowledge. It's always nice when you're working on a project car, AKA my life as a Father, and you're greeted by his familiar face as he says "how's the repair on the QX4 going?" Moreover, he told me that O'Reillys price matches in-stock Amazon items exclusively sold/shipped by Amazon. This is a huge game changer when it comes to frugal bargain car part shopping; plan ahead though because they can't guarantee 2 day shipping. I will say, this may be dependent on who's working as another employee recently refuted this claim.

Very un helpful register work was beyond rude I can guarantee you I rather go anywhere else but…read morethis O'Reillys I have never ever been to an O'Reillys with this level of customer service in my life and I am a previous worker there so I know the standards that they should operate at the treatment was ridiculous I'm a customer who's paying a lot of money for parts I shouldn't be treated like trash I wouldn't go there personally

I had an excellent experience with Justin last week. He went out of his way to find what I needed,…read moreordered what wasn't in stock, and called to tell me when it was in. The gentleman who helped load my car with very heavy golf cart batteries was also extremely kind and professional. The customer service I received was outstanding.

I had mentally prepared to come in and spend over $100 on some items I needed for my car. I came in…read moreand explain to the representative what I needed and wanted and he was very attentive and detailed on what the items were, their location and even checking the warranty on my car battery. When you buy car batteries from Advance Auto Parts, make a calendar reminder to have it checked periodically so that you can take advantage of the warranty that will replace any defective battery within the stated period. He graciously installed the new battery for me with no charge. I never felt duped or pressured into buying items that I didn't need or understand. I don't claim to be a guru when it comes to car parts and accessories so I do appreciate the honesty and willingness to help. Located in the Southern Shopping Center, the store has its own small parking lot. They do offer a 10% military discount but if you sign up to receive their emails; you'll find various promotions that tout 20% off when you order online for delivery or pick up in the store. An overall positive experience and I'll continue to patronize this business for my car care needs and accessories. They are able to look you up by telephone number if you need your order history. If an item isn't in stock, they'll check their database to see what nearby location has it or have it special ordered. Most people would think they'd just have the little tree air fresheners and items to wash your car but they have an array of products to keep your car looking good, smelling good and running even better.

We had tires installed on truck in Nevada, came to VA Beach to visit family. After 4500 miles it…read morewas past time to rotate the tires. Come to find out the shop in NV did not give me the socket for the lug nuts, after going to several shops and stores in the area NO parts store or tire shop had the socket that was needed. Pulled into the RnR tire shop and they had the socket I needed at NO charge. Buffalow handed me the socket and says have a great day. Wow thanks for helping me out in my time of need ... Miles from home, great people

Buffalo was so friendly and helpful when it came to mounting a tire for me. They were quick and…read morespeedy, getting me in very quick!

This is maybe my second visit here within about a four-year span but however every time I visit the…read moreguys here are a super friendly and on point. However, I do call ahead of time to make sure that the parts are available and the two times that I visited here everything has been available and ready for pick up at the front desk. I actually have a mechanic that I work and he has a reputable reputation with the company as well so everything works out perfectly... availability and deals! The store is a little hard to spot from the road but if you have any GPS system it should guide you spot on! I used my Google Maps without worry. The shop is kind of small however they do have a few shelves of items that you can browse around to see if it's anything else that you need for your vehicle but they mainly specialize in imported cars. And store is pretty much for stocking items and not so much on the main floor. The building does appear larger from outside. No sugar coating here... they're definitely straight and to the point with you. A great group of guys. Parking is alongside the store on the street or there is parking directly behind the building. Be careful heading back on the main street... super busy area of Norfolk. They usually close at 6 during the week and a little earlier on Saturday...call ahead to verify. Oh and if you visit before I do be sure to check in and ask if their check-in offer is valid. Savings await - possibly! Have fun | enjoy life

My husband went there to do his vehicle state inspection. Their customer service is terrible. Not…read moreonly were they unable to do some of the recommended work but they said the tires needed would take a few days to arrive since they needed to order them. The girl in the front desk had the worse attitude. We decided to just take our business elsewhere. I guess they take their job security for granted.

I hate to say it, but this Navy MWR facility gave me my WORST car repair experience of my life…read more Yes, theoretically the labor is cheaper than off-base auto repair locations...but DO NOT GO HERE!!!!!! I brought my Toyota Rav4 in for an oil change and some brake pads/rotors replacements. I brought the vehicle in on a Friday. No call Saturday with an estimate, no call Monday until I called them mid-day. The perfectly nice service person seemed surprised I hadn't been contacted yet, and explained they'd work an estimate up for me and get back to me. 24 hours later, I again have to initiate the call to them mid-day on Tuesday. Same perfectly nice service person, this time saying they were having difficulty finding the correct parts. Let me remind you, this is a Toyota Rav4...not exactly some hard-to-find, obscure vehicle. Ok...they say they'll call me with an estimate. Fast forward to the next day, Wednesday. For once, they do call me. They inform me they've found the right parts, and it'll be a little over $1,000 for completely replacing all four brake pads, rotors, and calipers. Seemed really high, but I'm a car moron, this is why I have to pay people to fix my car and try SO hard to find people I trust that won't take advantage of my automobile illiteracy. Ok, I say. I'm told the car will be ready probably the next morning, on Thursday. So here comes Thursday. I speak with them again late morning/midday-ish on Thursday. I'm told they somehow ordered the wrong parts, would need to order the right parts, and now it would be Friday (a full 7 days since I originally left the car) when it's ready. Needless to say, I'm frustrated at this point, but I let them go ahead. Fast forward once again to the next day. Now it's Friday and I call mid-morning to schedule an exact time to pickup the car since I have a family of 4, and we need to coordinate school and daycare pickups around the car pickup. Guess what I'm told...after they began installing the new brake parts, when brake fluid started pouring out of my car, they figured out they'd ordered the wrong parts again. Ok, all stop. Cease & desist. Do not pass go, get your hands off my car. I explain the only thing they are to do now is put everything back the way I delivered it and they are to get my car towed to my normal car repair shop. I was told by the same perfectly nice service person that they were new and had been in the industry for 19 years, but this Navy site hadn't told her she could use her normal procurement vendors, blah, blah, blah. It certainly seems like this new employee wasn't set up for success, but guess what? Not my problem. I get a call back explaining this location apparently doesn't have a tow truck and that I'd need to procure the tow service myself. See "not pleased" in the dictionary. A tow will be about $75 and there's exactly zero chance I'm paying for this. I called back to reach a manager, they were in a meeting. I called back 3 more times, but the meeting apparently lasted hours. When I called the last time, they put me through to the manager's office and it turns out they were just discussing my situation, and had been meeting with all supervisors to discuss the complete disaster of a week this shop had been having. The manager was reasonable, asked that I give her a chance to find a solution for my situation, and if I didn't like it, they'd pay for the tow no questions asked. Great. Except I never heard back from her. I did hear from my normal car repair shop though. They said they'd been contacted by the MWR/NEX Auto Center regarding towing my vehicle to them, but found the call confusing, so they wanted to contact me. As soon as I hung up, the original perfectly nice service person called again, and wanted to confirm with me the location to tow my car, and informed me the oil change would be on them as well as the tow. Ok. It's late Friday afternoon at this point. About 5:30pm as I'm doing the school & daycare & wife pickup shuffle with a single car for the 6th time, I get a call saying they actually need me to come to the base because I'm needed to escort the tow truck onto the base. Facepalm. There's no way that's happening at 5:30pm, so I'm told I need to call the tow company to arrange a time on Saturday. 1pm it is. I then wait 25 minutes for the tow truck on Saturday, finally get them on base to the MWR/NEX Auto Center, and imagine this, they haven't given the desk personnel adequate instructions, so both they and my tow truck driver are confused and take 20 minutes to figure everything out. Finally I get my car away from these completely incompetent people. And guess, what my regular, more-expensive-labor car repair place then says the total will be about $700. The gift card was a $50 gift card to the NEX, and while I appreciate the gesture and that they eventually tried to make things right, I can without hesitation tell you NEVER GO HERE!!!!

I would give this specific establishment a lower rating if i could, make sure you do extensive…read moreresearch before buying anything here or else team member "Brandy" will sell you the wrong product and refuse to give you a refund. I am not the most car savvy person so i naturally just asked for help, i asked for the appropriate oil filter for my 2021 honda civic hatchback sport and my wife's 2018 honda accord sport, she said they both take the same type of filter which turned out to be completely wrong and her pride was wayyyy too high to admit that therefore making me waste not only 60 dollars for the oil and oil filter but most importantly my time. Definitely needs to reconsider her place of employment because a automotive store isn't it. employee Brandy after being told what my issue was still had the audacity to tell me i'm wrong and that i gave her the wrong information, yet all she asked me was make and model of my car(s) which i gave to her accurately, a simple google search proves that she's 100% wrong, just very unprofessional person overall.

I couldn't ask for more. They ordered my battery the moment I called, were incredibly nice, got…read moreeverything done in record time, and put up with my weird sense of humor.

I came here frustrated from trying multiple times at AutoZone to get the right filter. Coming here…read morewas my last resort before going to the Granby St autozone (the only other AutoZone that apparently had the other filter that may fit). I work in downtown Norfolk which is the irony of it all. Isaac had a positive attitude, helped me, explained which direction the arrows of the filter needed to go and the filter fit like a glove. I really appreciate him taking the time to help me and save me the drive around VB and Norfolk looking for a filter that fits like it's supposed to.

Adam e Auto is my go to auto parts store. I've been coming here for years. The staff is always…read morefriendly and helpful and they even help provide a bit of education when you ask.

We needed a new battery and tried advanced auto parts. Evan was so helpful and changed our battery…read moreout in less than ten minutes. We just had a bad experience at auto zone on military hwy and coming here was just a breath of fresh air. Thank you so much Evan for being nice and polite. We will definitely be coming back for any our car needs. :)

top tier service. grabbed a rear windshield wiper from autozone who were supposed to install it in…read morethe first place, came to advanced just by chance and my man Evan O. looked out for ya boi. installed and had me on my way in 5 mins.

These guys are great! I really like them...they attentively listen to me bumble through my car…read morequestions. I am really lost on what to do, what to buy and where to put it in my car. They are SUPER kind about my novice level of experience and always make me feel welcome to come back.

Five dollars and ninety-nine cents. What could have been a slam-dunk-customer-for-life kinda deal…read morequickly became a "I am never coming back here". After 15 years (check my name in your system) of going to this store and being treated well (that's why 2 stars and not just 1) I was treated like an idiot and as someone trying to scam them. They gave me the wrong oil filter and I realized it once I tried to put the O-ring on. The manager, James, was hell-bent on telling me that the rubber O-ring was "covered in oil" and thus unrefundable even though it was Advance Auto who sold me the wrong filter. No apologies were offered. Instead, James compared both the old and new O-rings by pulling them with his fingers to show me they were the same size. Ridiculous. Never going back. Too many other auto parts places in and around Larchmont. See ya.