The customer service at this location is outstanding. They are friendly, helpful and kind.read more

Bryan helped me fix my head light with no hesitation! He was super fast and had great customer…read moreservice! Definitely coming here again for any help I need!

Clean, well-stocked auto parts store with plenty of parking. Lot is well lit but entry is tad…read morepainful at heavy traffic times on E Little Creek Rd. They perform free on-site battery checks and also have a loaner OBD II diagnostic tool to scan (and erase) vehicle computer codes. On most occasions, they hold your drivers license as collateral. Recently, they've been going to your vehicle themselves, likely because there have been "episodes?" Most employees are service oriented with a few persnickety outliers. Javier is probably my go-to guy at this location for friendliness and general knowledge. It's always nice when you're working on a project car, AKA my life as a Father, and you're greeted by his familiar face as he says "how's the repair on the QX4 going?" Moreover, he told me that O'Reillys price matches in-stock Amazon items exclusively sold/shipped by Amazon. This is a huge game changer when it comes to frugal bargain car part shopping; plan ahead though because they can't guarantee 2 day shipping. I will say, this may be dependent on who's working as another employee recently refuted this claim.

Very un helpful register work was beyond rude I can guarantee you I rather go anywhere else but…read morethis O'Reillys I have never ever been to an O'Reillys with this level of customer service in my life and I am a previous worker there so I know the standards that they should operate at the treatment was ridiculous I'm a customer who's paying a lot of money for parts I shouldn't be treated like trash I wouldn't go there personally

I had mentally prepared to come in and spend over $100 on some items I needed for my car. I came in…read moreand explain to the representative what I needed and wanted and he was very attentive and detailed on what the items were, their location and even checking the warranty on my car battery. When you buy car batteries from Advance Auto Parts, make a calendar reminder to have it checked periodically so that you can take advantage of the warranty that will replace any defective battery within the stated period. He graciously installed the new battery for me with no charge. I never felt duped or pressured into buying items that I didn't need or understand. I don't claim to be a guru when it comes to car parts and accessories so I do appreciate the honesty and willingness to help. Located in the Southern Shopping Center, the store has its own small parking lot. They do offer a 10% military discount but if you sign up to receive their emails; you'll find various promotions that tout 20% off when you order online for delivery or pick up in the store. An overall positive experience and I'll continue to patronize this business for my car care needs and accessories. They are able to look you up by telephone number if you need your order history. If an item isn't in stock, they'll check their database to see what nearby location has it or have it special ordered. Most people would think they'd just have the little tree air fresheners and items to wash your car but they have an array of products to keep your car looking good, smelling good and running even better.

I had an excellent experience with Justin last week. He went out of his way to find what I needed,…read moreordered what wasn't in stock, and called to tell me when it was in. The gentleman who helped load my car with very heavy golf cart batteries was also extremely kind and professional. The customer service I received was outstanding.

This is maybe my second visit here within about a four-year span but however every time I visit the…read moreguys here are a super friendly and on point. However, I do call ahead of time to make sure that the parts are available and the two times that I visited here everything has been available and ready for pick up at the front desk. I actually have a mechanic that I work and he has a reputable reputation with the company as well so everything works out perfectly... availability and deals! The store is a little hard to spot from the road but if you have any GPS system it should guide you spot on! I used my Google Maps without worry. The shop is kind of small however they do have a few shelves of items that you can browse around to see if it's anything else that you need for your vehicle but they mainly specialize in imported cars. And store is pretty much for stocking items and not so much on the main floor. The building does appear larger from outside. No sugar coating here... they're definitely straight and to the point with you. A great group of guys. Parking is alongside the store on the street or there is parking directly behind the building. Be careful heading back on the main street... super busy area of Norfolk. They usually close at 6 during the week and a little earlier on Saturday...call ahead to verify. Oh and if you visit before I do be sure to check in and ask if their check-in offer is valid. Savings await - possibly! Have fun | enjoy life

Great place for service members to do their own maintenance. Staff are friendly and helpful, and…read morethere are plenty of specialized tools available to use for free (Torque wrenches, induction heaters, etc.). For only $10 per hour for a lift, I wish I knew about this place sooner. Just get there EARLY on Saturdays and be first in line if you can around 0745 because it fills up QUICK.

I am writing to express my disappointment regarding my recent experience at the Auto Skills Center…read moreon Naval Station Norfolk. From the moment I approached the service window, my interaction with an older male employee, who appeared to be approximately in his 60s, was unprofessional and discourteous. I began the conversation politely by asking how he was doing, but was immediately met with an unfriendly attitude and a tone that came across as dismissive and entitled. Throughout the interaction, he behaved as though he personally owned the facility rather than serving customers who rely on the shop's services. My visit was simply to perform an oil change on my vehicle. As a first-time user of one of the vehicle lifts, I respectfully asked for assistance and a brief demonstration on how to operate the equipment safely. Instead of providing guidance, I was told to "figure it out" on my own. Given the potential safety concerns involved with operating automotive lifts, I found this response both inappropriate and concerning. When I acknowledged the sarcastic tone and lack of assistance I was receiving, the employee became defensive and stated that he would not tolerate my "attitude." Despite the fact that I had only requested help and expressed concern about how I was being treated, he refused to provide service, closed the service window in my face, and effectively ended the interaction without resolving the issue. I was genuinely surprised by the level of disrespect and lack of professionalism displayed during this encounter. Customers should be able to seek assistance, especially when operating unfamiliar equipment, without being treated poorly or denied service. The experience left me feeling unwelcome and disrespected. I believe this situation warrants review by management. Customer service representatives, particularly those working in facilities designed to support service members, their families, and authorized patrons, should demonstrate professionalism, patience, and a willingness to assist. Based on my experience, this employee's conduct fell far short of those expectations. I hope management will investigate this matter and take appropriate action to ensure future customers are treated with the respect and professionalism they deserve.

They usually have the parts I need at a much lower cost. Never had an issue with them. Especially…read morebatteries

I would give this specific establishment a lower rating if i could, make sure you do extensive…read moreresearch before buying anything here or else team member "Brandy" will sell you the wrong product and refuse to give you a refund. I am not the most car savvy person so i naturally just asked for help, i asked for the appropriate oil filter for my 2021 honda civic hatchback sport and my wife's 2018 honda accord sport, she said they both take the same type of filter which turned out to be completely wrong and her pride was wayyyy too high to admit that therefore making me waste not only 60 dollars for the oil and oil filter but most importantly my time. Definitely needs to reconsider her place of employment because a automotive store isn't it. employee Brandy after being told what my issue was still had the audacity to tell me i'm wrong and that i gave her the wrong information, yet all she asked me was make and model of my car(s) which i gave to her accurately, a simple google search proves that she's 100% wrong, just very unprofessional person overall.

I came here frustrated from trying multiple times at AutoZone to get the right filter. Coming here…read morewas my last resort before going to the Granby St autozone (the only other AutoZone that apparently had the other filter that may fit). I work in downtown Norfolk which is the irony of it all. Isaac had a positive attitude, helped me, explained which direction the arrows of the filter needed to go and the filter fit like a glove. I really appreciate him taking the time to help me and save me the drive around VB and Norfolk looking for a filter that fits like it's supposed to.

Went to the Advance on Little Creek in Norfolk to double-check a check engine code because I had…read morejust cleaned the throttle body and mass air flow sensor, hoping that would fix the problem. Without hesitation, Isaac came from the back to check the code. I told him I had tried cleaning the throttle body, so he asked some follow-up questions on how I cleaned it. After hearing my account and knowing the ins-and-outs of air intake cleaning, he emphasized the importance of a thorough cleaning. He gave me the courage to clean the throttle body with more rigor, and it solved the problem. After running several errands to verify the check engine light was gone, I called Advance to thank Isaac. He happened to answer the phone, and he audibly cheered when I told him his advice fixed the problem. All in all a great experience without even a dollar exchanged. 10/10 or even 100/10.

top tier service. grabbed a rear windshield wiper from autozone who were supposed to install it in…read morethe first place, came to advanced just by chance and my man Evan O. looked out for ya boi. installed and had me on my way in 5 mins.

We needed a new battery and tried advanced auto parts. Evan was so helpful and changed our battery…read moreout in less than ten minutes. We just had a bad experience at auto zone on military hwy and coming here was just a breath of fresh air. Thank you so much Evan for being nice and polite. We will definitely be coming back for any our car needs. :)

Awesome!!! Awesome customer service!!! I went in today to get a new battery for my car. The young…read morelady there today was new. But she didn't show any sweat. Lol! She did a great job helping me look for a new battery on their computer system. She did call over Edgar to assistant her. He always does a great job helping me out whenever I come there asking questions about certain parts I need to purchase for my car. They worked together as a team and that was cool too see. Cause you don't see that at most jobs anymore. Al placed my battery in my car. And he did a great job too! He actually just finished placing a battery in another vehicle that was there before me. And came straight to mine afterwards. This is one of the best Advance Auto Parts I have ever been too. Everyone is very knowledgeable and friendly.

These guys are great! I really like them...they attentively listen to me bumble through my car…read morequestions. I am really lost on what to do, what to buy and where to put it in my car. They are SUPER kind about my novice level of experience and always make me feel welcome to come back.

super affordable. i had a nail in my tire and they patched it for $30, thank you so much for your…read moretime. you got us in and out even with so many customers on a busy sunday. wishing more success to your business and will definitely recommend you.

Came here after I had to have AAA put air in my flat tire. I wanted to see if I had any leaks or…read moreissues with the 2 tires that were giving me trouble. I pulled in and was immediately greeted and I made my request. They let me know how much it was going to cost if there was an issues and then had me sit in the waiting area. In about 10-15 minutes I was advised that only one of my tires had a nail in it and they fixed it up for me for $30. The service was fast friendly and I was satisfied.