This is maybe my second visit here within about a four-year span but however every time I visit the…read moreguys here are a super friendly and on point. However, I do call ahead of time to make sure that the parts are available and the two times that I visited here everything has been available and ready for pick up at the front desk. I actually have a mechanic that I work and he has a reputable reputation with the company as well so everything works out perfectly... availability and deals! The store is a little hard to spot from the road but if you have any GPS system it should guide you spot on! I used my Google Maps without worry. The shop is kind of small however they do have a few shelves of items that you can browse around to see if it's anything else that you need for your vehicle but they mainly specialize in imported cars. And store is pretty much for stocking items and not so much on the main floor. The building does appear larger from outside. No sugar coating here... they're definitely straight and to the point with you. A great group of guys. Parking is alongside the store on the street or there is parking directly behind the building. Be careful heading back on the main street... super busy area of Norfolk. They usually close at 6 during the week and a little earlier on Saturday...call ahead to verify. Oh and if you visit before I do be sure to check in and ask if their check-in offer is valid. Savings await - possibly! Have fun | enjoy life

The customer service at this location is outstanding. They are friendly, helpful and kind.read more

Bryan helped me fix my head light with no hesitation! He was super fast and had great customer…read moreservice! Definitely coming here again for any help I need!

These guys are great! I really like them...they attentively listen to me bumble through my car…read morequestions. I am really lost on what to do, what to buy and where to put it in my car. They are SUPER kind about my novice level of experience and always make me feel welcome to come back.

Five dollars and ninety-nine cents. What could have been a slam-dunk-customer-for-life kinda deal…read morequickly became a "I am never coming back here". After 15 years (check my name in your system) of going to this store and being treated well (that's why 2 stars and not just 1) I was treated like an idiot and as someone trying to scam them. They gave me the wrong oil filter and I realized it once I tried to put the O-ring on. The manager, James, was hell-bent on telling me that the rubber O-ring was "covered in oil" and thus unrefundable even though it was Advance Auto who sold me the wrong filter. No apologies were offered. Instead, James compared both the old and new O-rings by pulling them with his fingers to show me they were the same size. Ridiculous. Never going back. Too many other auto parts places in and around Larchmont. See ya.

Great service. Prompt. Courteous. Professional…read more Initially went in to have my front tires replaced due to tread wear. The technician working on my car informed me and showed me first-hand that both of my front rims were bent badly (most likely due to the crappy roads in VA) and referred me to another shop for repair. Greatly appreciated the information and brought to light why my steering wheel would shake badly when going above 40mph. Ended up shifting the newly replaced tires from the front to the back as the tech advised to reduce the "shaking" until i could repair the rim damage. Any other shop would have just replaced the tires as requested and not inform me of the rim damage. Highly recommend their service.

Really disappointing experience. I came in with a simple screw in my tire, and the technician…read morelooked at it for maybe 10 seconds before immediately telling me it was "not repairable" and that I needed to buy a brand new tire. No real explanation, no actual inspection... just straight to replacing it. Luckily, I decided to get a second opinion and went to Discount Tire. They inspected it, repaired it within 30 minutes, and didn't charge me a dime.I understand some tires truly can't be fixed, but this one absolutely could have been, and it honestly felt like I was being pushed toward an unnecessary purchase. I'd recommend people get a second opinion before agreeing to replace a tire here.

Clean, well-stocked auto parts store with plenty of parking. Lot is well lit but entry is tad…read morepainful at heavy traffic times on E Little Creek Rd. They perform free on-site battery checks and also have a loaner OBD II diagnostic tool to scan (and erase) vehicle computer codes. On most occasions, they hold your drivers license as collateral. Recently, they've been going to your vehicle themselves, likely because there have been "episodes?" Most employees are service oriented with a few persnickety outliers. Javier is probably my go-to guy at this location for friendliness and general knowledge. It's always nice when you're working on a project car, AKA my life as a Father, and you're greeted by his familiar face as he says "how's the repair on the QX4 going?" Moreover, he told me that O'Reillys price matches in-stock Amazon items exclusively sold/shipped by Amazon. This is a huge game changer when it comes to frugal bargain car part shopping; plan ahead though because they can't guarantee 2 day shipping. I will say, this may be dependent on who's working as another employee recently refuted this claim.

Very un helpful register work was beyond rude I can guarantee you I rather go anywhere else but…read morethis O'Reillys I have never ever been to an O'Reillys with this level of customer service in my life and I am a previous worker there so I know the standards that they should operate at the treatment was ridiculous I'm a customer who's paying a lot of money for parts I shouldn't be treated like trash I wouldn't go there personally

top tier service. grabbed a rear windshield wiper from autozone who were supposed to install it in…read morethe first place, came to advanced just by chance and my man Evan O. looked out for ya boi. installed and had me on my way in 5 mins.

We needed a new battery and tried advanced auto parts. Evan was so helpful and changed our battery…read moreout in less than ten minutes. We just had a bad experience at auto zone on military hwy and coming here was just a breath of fresh air. Thank you so much Evan for being nice and polite. We will definitely be coming back for any our car needs. :)

They usually have the parts I need at a much lower cost. Never had an issue with them. Especially…read morebatteries

I would give this specific establishment a lower rating if i could, make sure you do extensive…read moreresearch before buying anything here or else team member "Brandy" will sell you the wrong product and refuse to give you a refund. I am not the most car savvy person so i naturally just asked for help, i asked for the appropriate oil filter for my 2021 honda civic hatchback sport and my wife's 2018 honda accord sport, she said they both take the same type of filter which turned out to be completely wrong and her pride was wayyyy too high to admit that therefore making me waste not only 60 dollars for the oil and oil filter but most importantly my time. Definitely needs to reconsider her place of employment because a automotive store isn't it. employee Brandy after being told what my issue was still had the audacity to tell me i'm wrong and that i gave her the wrong information, yet all she asked me was make and model of my car(s) which i gave to her accurately, a simple google search proves that she's 100% wrong, just very unprofessional person overall.

Went there to get a pick up truck and didn't think I was going to get it but thanks to Jose (TJ)…read more,Brandon and Kendell they made it happen thanks my guys appreciate yalll.

Respectfully, the failed inspection was, in fact , known and said vehicle failed twice in your…read moredealership's possession. If I had not raised the issue of this, my childhood friend would have had a vehicle that needed work that would have cost twice the value of the car. Your dealership did refund him to your credit; however, the salesman had zero issues making statements saying that they would make sure the vehicle was right and take care of the issues prior to him picking it up but not following through. Upon questioning the rejection, that same salesman became unprofessional and did not offer a viable solution. It wasn't until a more senior manager was involved that the situation was remedied and they were very professional. So the dealership had no problems selling a car with a failed inspection after promising it would be fixed. Furthermore, no notice of this 2nd failed inspection was made to him prior to him arriving and finalizing the sale. Under Virginia Code § 46.2-1539, a licensed dealer selling a used vehicle for highway use MUST have the vehicle inspected at an official safety inspection station between the time the dealer takes possession and the retail sale.

Professional, polite and they even gave me pointers on future maintenance options to be mindful of…read more These guys are great and HIGHLY recommended.

Great service and great price!!! They even picked up my mower, told me everything that was wrong…read moreand fixed it in a few days!!

These guys are beyond professional. Great service and reliable work. They kept me up to date on…read moreevery portion of work I had done on my 2017 F150. In my honest opinion as a consumer, this is a business that has my respect and good faith in their work and word. Check them out the next time your vehicle needs some TLC

I brought my vehicle to GearHead because of the positive reviews, but unfortunately, my experience…read morehas left me extremely disappointed and seriously questioning whether I can trust this shop with my vehicle again. When I initially brought my vehicle in, I paid for a full diagnostic and repair of a radiator hose leak. I also reported a very slow oil leak and a rattling noise. To this day, I still do not have an explanation for the rattling noise, despite paying for a full diagnostic. One of the most upsetting parts of this entire experience is that I was specifically told my vehicle was unsafe to drive. Because of that, I followed their recommendation and rented a vehicle while mine was in their possession. I spent over $1,000 on a rental car because I believed my own vehicle could not safely be driven. Imagine my surprise when I picked up my vehicle and discovered that nearly 60 miles had been added to it while it was at the shop. If my vehicle was unsafe for me to drive, why was it safe enough for the shop to put nearly 60 miles on it? I was told the mileage was accumulated because they needed to test a bad part, and I was offered a discount. However, I still do not understand why nearly 60 miles of test driving would be necessary, particularly when I was later told that the suspected bad part still needed to be ordered and replaced. The part is currently in the mail, and I am supposed to bring my vehicle back to have it installed. That alone made me uncomfortable, but unfortunately, the problems did not end there. About a week later, I went to have my tires serviced elsewhere and discovered that my wheel/rim lock key kit was missing. I immediately contacted GearHead and was told that because they did not need to remove my tires, they could not have been responsible. I am extremely particular about keeping track of my wheel lock key kit because I know how easily these items can be misplaced at repair shops. I specifically did not check for it when I picked up my vehicle because none of the work I authorized should have required removing the wheels. After that conversation, I went through my trunk more carefully and discovered that my splash guard is also missing. The splash guard was brand new and had not yet been installed because I was waiting for the leak to be repaired. I am currently waiting for a return call regarding that as well. At this point, I am livid. My wheel lock key kit will cost me over $100 to replace. My brand-new splash guard is missing. I spent over $1,000 renting a vehicle because I was told mine was unsafe to drive, only to discover that nearly 60 miles were put on my supposedly unsafe vehicle while it was in the shop. On top of all of that, I still do not have an answer regarding the rattling noise that was part of the reason I paid for a full diagnostic in the first place. Communication has also been inconsistent. Employees seem to rotate frequently, and people I previously dealt with are suddenly no longer there. That makes continuity and accountability extremely difficult and raises even more concerns for me as a customer. What concerns me most is that I am supposed to return my vehicle once the ordered part arrives. After everything that has happened, I genuinely do not feel comfortable bringing my vehicle back. I chose GearHead because its reviews gave me confidence that my vehicle would be handled professionally. Instead, I am now out the money I paid for repairs and diagnostics, over $1,000 for a rental, and potentially the cost of replacing my wheel lock key kit and brand-new splash guard. I am giving GearHead the opportunity to address the missing property, the nearly 60 miles placed on my vehicle after I was told it was unsafe to drive, the unresolved rattling noise, and the overall lack of communication. I sincerely hope management takes this seriously and makes this situation right. As it currently stands, this entire experience has been completely unacceptable.