I just had my very first Culver's experience today. Unfortunately the burger I ordered was messed up. I selected an assortment of veggies to have on my burger (which costs extra) and when I got home I had a plain burger. Not very happy with the experience and didn't enjoy the burger. read more

Culver's - Incorrect Order - Burgers Near Me - West Point, Utah

I wanted to check out Culver's simply because I'd never been, and I wanted to do a review. They certainly missed the mark. I pulled up and ordered, pulled up to the window, and the male cashier asked me if I had ever been to a Culver's before. I told him no, and he replied with "okay so take this marker and go park." I said okay. He didn't specify where, so I assumed it was the parking stalls directly in front of me with the numbering. I sat there for close to 15 minutes. I had only ordered a small order of cheese curds, what was taking so long? Perhaps I parked in the wrong area? I pulled around and parked next to the front door. About another 5 minutes passes, and I finally see an employee walking out toward me. I opened my door and he says "Just the cheese curds? Sorry the bag is wet." (It was raining) and he turned around and went inside. I wasn't annoyed that the bag was wet, but what I was bothered by was the fact that it took so long for a simple order to get out to me. I work in fast food myself so I understand preparing things fresh or even if it takes a little bit longer than usual. 20 minutes with no apology or empathy toward me for the wait really turned me off to this place. After seeing other reviews, it doesn't look like this place has a very good rep. Not worth it for me to give it another try. Maybe someone else will have better luck. read more

The service here is awful, I have gotten the same pink teenager at the window several times and he is so rude!! The last time we ate inside we noticed there were like 6 employees and they were all just plastered in the corner. Getting them to help was like pulling teeth. You need to clean house at this place. read more

I should have checked the reviews but I never had these many issues at this location before. I just realized how bad the reviews are and they are not too far off. Service is fast but not friendly. Drove all the way to that location from east Layton to get a chocolate/banana shake. The banana was not ripped so it tasted like a chocolate and plantain shake. It even looked like they took a couple of chunks of bananas and just threw them in my shake. Ended up throwing the shake away even after I tried to fix it at home by blending it a bit more but the taste was too off. I even tried to overlook the fact that the shakes were covered in ice cream on the outside, which grossed me out since it was from their gloves being dirty and the staff just continue to handle the drinks with dirty gloves without replacing the gloves. They didn't even provide any napkins so no way to clean the mess but I thought if the shakes were ok that would be something to overlook but now I just realize is a lack of pride in their work. read more

Found a latex glove in my cheeseburger..... ridiculous. The service here has sucked every single time we come but this last trip did me in. I swear the kid at the window was on drugs. Don't order ice cream and food because by the time they go Car to Car trying to figure out what order goes to what Car your ice cream will be melted. I should have called the health department after finding the latex glove. The lack of empathy was shocking as well. they gave us a few coupons for a free Sundae instead of giving us our money back OR re making our melted ice cream. read more

I've been a loyal paying customer since this location opened till tonight! I've never been so disrespected by a drive through employee and Manager!! I told him I would like to speak to a Manager after he was being rude and talking to me like I was an idiot. I told him i would drive around and personally come into talk to the manager as he constantly kept trying to approach me while I was talking to her! She was not cooperative with me as she was laughing and walked away from me while I was talking and started mumbling bad things about me! Love the food but the most disrespectful staff and worst customer service ever! I would not recommend them to friends or family! I would actually like to speak to upper management about my experience!!! read more

10/10/18 - been over a year since the wife and I ate at Culver's. Last time was in Austin, Tx. Made it a point to stop at one while driving thru Utah - Google directed us to this location. Nice newer building. Spacious and clean interior. Of course, I came for the food. Ordered a Butterburger with a chocolate malt and the wife had a cod sandwich combo. ( while waiting on our order, I got a chance to read past reviews - glad we didn't have to experience those problems - though, when I got my burger, I was missing the garnish. - they did fix it ). But.... the taste I was missing was there. That's what mattered to me. read more

Worst customer service I have ever seen from a restraint. They told me that my card was declined and canceled my order. Then they still charged my card $19.72. Then they refused to refund back my money. They blamed it on my bank. I called the bank and the bank verified that they processed the charge. Never had such terrible customer service. The assistant manager Amy was very rude and condescending and refused to make any effort to resolve the situation other than to tell me I had to bring back a bank Statement to prove that they had charged me, even though I was able to show her right there on the bank app where they had processed the charge. I will never deal with this place ever again. read more

Came here to try the place and it ended up being really good. The customer service was great and the butter burger really hit the spot! Would recommend. read more

Very very good hamburger excellent taste Great flavor The fish sandwich was amazing also customer service was good i'll definitely be back

I as there 10 mins before closing n asked for a ice cream, i heard employees and they said, oh no what the , how rude n how bad there service is read more

The reviews don't lie. This was the poorest run restaurant I've ever been to. Burger was not made as I ordered it. Kids didn't get half of their order. They had 30 employees on staff and only customers in store yet it still took forever for the food. Employees just "hung out" and talked to one another. Employee cleaning tables was loudly dropping f bombs. Poor poor experience. Won't visit again read more

My family has been a fan of Culver's for over 10 years, and since we moved to Utah have had to drive 45 minutes to get our Culver's fix. We were pretty psyched to have one open a few minutes away from us. It's been open for awhile, we were waiting for the crowds to die down. Tonight we were desperate for something good to eat close so we went. There are still crowds, but every restaurant is busy on Saturday night around here (we need more options!!). I'm pretty sure I'm going to drive to the other one still because this place is a joke. The kid who took our order was genuinely pissed that we had the nerve to bother him. We walked around looking for a place to sit and it was absolutely filthy. Every table had garbage on it and an unbelievable amount of garbage under it. We had to clean our own table before we sat down and I witnessed several other people doing the same. After an extremely long wait we finally got our food. Both of our burgers and fries were soggy, like they had been sitting awhile. Such a disappointment. read more

Yuck !! Was so excited to go and once we forced it down our throats we both regretted it. Food poisoning !

Cod sandwich commercial brought me in as it looked great. It was pretty good the onion rings on the other hand were over cooked and greasy! Being new to the area, everyone wants to eat here so service was slower than it should have been for fast food. Will try it again in a month or so. read more

Over priced food and undertrained staff. Ordered a kids meal for my child in the drive through and they forgot sauces and the drink. They didn't give me a receipt when I payed for the food ( i had to pull around and wait, which is fine) so when I went in and asked for the drink, they told me a receipt was needed to prove my purchase. I thought the paper they gave me would suffice but apparently I "could have pulled it out of the trash" Freaking teenagers... read more

Wasn't busy at all and the service was SLOW! Lehi store is so much better. Waited over 20 minutes and order was wrong. read more

I have eaten here a total of 4 times. Each time was just as good as the last time or better. So far we had the butter burger (of course), the cod, chicken sandwich and their ice cream of the day. Everything was delicious, of course the fries were delish as well. The food is great but the prices are a little to high. For that reason I'd treat myself to Culver on a biweekly basis. read more

Like a fancier Arctic Circle, nothing to write home about. Maybe it was because of the grand opening?!! I will try it again when the newness dies down. read more

Always make sure to check your meal before you leave! It seems that every single time I come here they always get my order wrong. I don't know if it's my accent, or the employees just not paying attention, but I literally never get what I order. Ever. Not to mention it's always extremely busy, so you're waiting 10-20 minutes for an order that won't even be correct. Just go to Arctic Circle or Iceberg. They're practically the same anyway, and at least you'll get what you order. read more

The first time my wife and I ate here it was on point!!! Butter burgers were delicious and the patties were cooked to perfection. Since then it has not been very good. Very soggy bread and burnt burgers. I had the Wisconsin patty melt and it tasted very bland, soggy, and over cooked. We may wait a few months and try again but for now 2 stars is what I'm feeling. read more

I went to Culver's for the first time today. What a big disappointment!!!! My order took 25 minutes to be prepped and delivered to my table. THEN my husband's patty melt was way over cooked. I tried to talk to the manager about it and I was told, "We are busy and the meat was seared so it is supposed to look like that." Burnt is not seared. I am not an idiot. Today I voted with my dollars and my dollars said I will not be going back. read more

Disappointing after all the hype. I'll have to try it again in a few months when it calms down. Had mine to go and after reconstruction of the smashed up slop. It tasted ok read more

For a place that hails from Wisconsin (home of all things cheese), their cheese curds are horrible. I recommend looking elsewhere for a good fried cheese curd. The only thing on the menu worth eating us the custard. read more

My spouse waited nearly twenty minutes for his to-go meal, he had to abandon his paid for meal because he ran out of time waiting for it and had to leave if he was getting back to work and a scheduled work appointment on time. We've never had Culver's and may never after such service. Very disappointed. read more

I was told the fish was good, but we got the 3 pc. dinner plate at an expensive price for some over breaded, oil soggy fish that was rubbery when you ate it. We ordered for 3 people and the girl ask if we wanted wanted fry sauce or ketchup. we said some of both so she gave us one of each for 3 people to share. we got shakes and when they came out they looked like they were sitting out for a long time as they were very runny and flat tasting. I was willing to pay their bigger price for some really good food and service, but the only thing that we got was a really big price. $45 and I was just wishing we had got the family meal at burger king for $12.99 because the food is so much better!! read more

The worst service! They messed up my order had to wait for it thecwomsn went to the car behind me and gave them my order. They had my box for a few minutes and then they gave it back to her. She attempted to give it to me when they touched it opened it, no mask talking to her. It was sitting sideways in the bag! Fire her!!! read more

All around great place to eat. Great burgers and desserts. The place was very busy, but that is just because it just opened, not going to knock it for that. The food and service were great. We'll be coming here again! read more

This place looked packed all the time so I thought it would be better to let the grand opening hype settle down before eating here. So a few months after Culver's had opened, I took my girlfriend here through the drive-thru, on a day that didn't look busy. She got a cheeseburger and I ordered a mushroom Swiss burger. My burger was missing mushrooms! It was a plain burger with a little slice of Swiss. What kind of idiot screws that up? And it wasn't like the rest of the burger made up for it either. Both of our hamburger patties were dry and tasted like they'd been sitting around for a while. My girlfriend is the one who LOVES burgers, so when she said it was bad, I knew this place was trash. read more

4 honest tries, 4 failures. The wait is extraordinarily long. The order takers need lessons in comprehension. They miss things in orders. A concrete should not be soup. The price vs actual food received is skewed more than most.. read more

Always messing up simple orders, even the "fixed" order is not right. Also have gotten orders missing just a top bun and not finding out these until you are home... Then when you leave a complaint from the bottom of the receipt they don't care to fix the issues with an unhappy customer either, so what's the point. Months later go back to see if they can improve and THEY STILL MESS UP the simplest concrete order! Do not recommend. read more

We were excited to have a burger place in West Point but left feeling disappointed. The food was mediocre and not worth the wait.

We went at 12:30pm on a Friday and it was very busy. We dined in and we were able to find seating right away. It took about 15 minutes for our food to arrive, and they did forget to bring a shake that we ordered. I ordered the chicken cashew salad and it is very cheaply made and nothing I would order again. My son ordered a bacon cheeseburger meal and liked his burger. We liked the frozen custard the most and give it 4 stars. We will probably be back, but only for the frozen custard. read more

I really hate to leave a one star review anywhere. But this location needs to get there crap together. Overall, the food is pretty good, and that's the only reason we have gone back. The last four times we have gone, food has been missing from our order. Twice it was large orders of onion rings, (one of which those times was because they missed them the first time) then my husbands burger had no top bun, and now tonight my chicken sandwich was missing. I doubt we'll go back, sadly. read more

I ordered the pot roast dinner for lunch and received maybe two tablespoons of pot roast at the most. Terrible portions for $8.

Excellent!!!! Great burgers! We were pleasantly surprised at the quality of the food, and the service was exceptional. Culver's has become our favorite fast food restaurant. read more

My husband and I age there. His hamburger meat was dry and tasteless. I got a fish sandwich which was perfectly cooked but didn't have a lot of flavor and no salt in it. I would go back for the fish sandwich I think but the hamburgers were not great. read more

I downloaded the yelp app just to leave this review! I always give people the upper hand an see the positive side. Tonight was the WORST customer service I have EVER EVER had!!!!! We went through the drive thru N a young boy did not know anything about the menu an was very rude acting like we were dumb for asking questions. Saying " I can't see the menu so I don't know" so we went inside to a manager that was beyond rude! She did not listen to anything we said! She laughed saying "I don't know what he did wrong?!" An walked away! I will NEVER go back EVER. I would LOVE to speak to a manager or owner because this was beyond horrible!! read more

If I could give this place zero stars I would. Got two kids corn dogs...burnt. Got two pretzel haus pub burgers...burnt and missing bacon. Their portion sizes are ridiculously small for the price. I've eaten at Culver's before and enjoyed it, but this was an absolute joke, disappointment, and waste of money. This place just lost my business. read more

A year later we tried the drive thru, just to get 2 custard cones. Mind you this was a Monday afternoon at 2:15 with just 1, that's right just 1 lonely car in front of us! We pull up to the speaker to give our order after the car in front has already pulled around the side of the building. The guy on the other end of the speaker says I'll be right with you in a couple of seconds. WELLLLL, after 5 minutes he says "that will be $27.59. I responded. "I haven't even ordered yet how can you know how much I owe you?" He laughs & said oh I forgot to turn off my microphone, I'll be right with you." So we waited another 5 minutes & no order yet taken. Who knows, maybe the kid expired! We realized that the owner doesn't give a damn about this place & has learned nothing from the volumes of poor reviews given & nothing whatsoever has gotten better here. The teenagers are ruining this place & the news keeps telling us fast food workers deserve $15/hr! Give us a break. If these kids worked for free they are still not worth it. So we drove around the building & the poor car in front of us was STILL waiting for his order. I'm willing to bet when he finally got it....if he got it.....it was totally wrong or totally unediable! Now I'm hoping the Health Department closes this dump down & revokes their license so we can get something decent in it's place! read more