The place always fails to have a fresh food taste, almost everything at this location tastes as it came out of the freezer. Not to mention pricing is a little higher than major fast food chains. read more

I went to the drive thru today. I was bummed because I left my new Culver's coupon at home. But okay whatever, I am already there so I'm just gonna get some food. I pull around to pay. Hand the girl my card. She runs it through and hands it back. Just my card. I ask "can I please get a receipt?" She says there will be a receipt on your bag. I asked again "I don't want a bag receipt showing what's in the bag, I want a credit card receipt showing how much I just paid" She turns to ask the person who is training her then comes back to me and states "We don't do that anymore. We don't give purchase receipts." What?!! There are like 1000 laws that explicitly state that as a merchant who collects taxes and allows customers to pay with credit cards that purchase receipts must be given when a customer asks for one. Your food is okay. Your concretes are amazing! But that is the worst customer service I have gotten in a very long time. I may never go back to any Culver's ever again. read more

Used to love Culver's but this place is so poorly run. Milkshake machines were covered with splatter and orders are frequently wrong and take forever. The only thing consistent is the rudeness. read more

1st experience was a major downer came in on Sat March 10th at 10:15 came to drive thru & was told they are closed. I said I'm confused as to why your website & your doors have it open to 11. She replied that she has no idea who put up the wrong hours. Okay so I leave confused. Is ut closed or do they not want to make any more food? I don't want to play guessing games. 2nd experience is Thursday the 15th go to drive thru order a single bacon cheese & regular fries and cheese curds came to $10.10 pulled around waited for my food. When they gave me the food I asked the young lady if they closed at 10 or 11 on Friday & Saturday. She replies I think 10 but the drive thru could be open to 11 but she doesn't know? She said that her sister is the manager & she will ask her. Okay well they obviously don't know the hours. Food review Burger a little salty than I'm used to and very thin patty, where is the beef? My pickles were thicker than the patty. The burger was good but nothing to get super excited about. Fries was ok the fry sauce was not that good. A little to much mayo. Cheese curds are good something I would come back for again. Just a 2 overall cuz they unsure of when they close on the weekends even though they have it posted for 11 I will try this place again but won't give any higher rating until they clarify the hours for all of us. read more

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My food was served to me still frozen and they wouldn't replace it unless i purchased it again

tayven was only trying to help customers and take order and Grey was being very inconsiderate and rude. the blonde girl working the drive thru on Sunday May 12th wasn't wearing her name so i couldn't caught a name! But overall everyone had a very cranky and crappy attitude but tayven read more

I don't know who was making the burgers for the other guys who complained in the reviews, but mine was darn near perfect. The onion rings were hot and crispy. The custard was just like I remember from Wisconsin. The staff was friendly. We ate in, so we didn't deal with the drive thru window. All our food was made fresh to order. My only complaint is that they could wipe the tables more often, but our table wasn't really that dirty. We were Culver's fanatics in Wisconsin, we'll be hitting this place up on a regular basis. It did not disappoint. read more

Very slow drive through every time we want to eat here. This is the last time though, fast food is supposed to be fast.

Hmmm....... My first exposure to Culver's was the one down in Lehi. Didn't seem that bad at the time. The food was okay, nothing that I would go way out of my way for. Do like their shakes and cheese curds. But the burgers are nothing that you can't get some place else. Of course, the place here in West Point is relatively new so it will need time to settle in and develop itself. Maybe the food will get better. read more

This place takes me back to Wisconsin. The restaurant was clean. The staff was friendly. The fryer oil was clean and the appropriate temperature. The food was good, hot and freshly made. read more

Culver's - The dining room is open. - Burgers Near Me - West Point, Utah

Worst drive through experience EVER! I was 3rd in line to order. Still in line 30 minutes later. This is beyond ridiculous. If I hadn't already ordered, I'd get out of line and go somewhere else. Finally moving after over 30 minutes but only because a car ahead of me got out of line. read more

Food is good. I love Culver's but EVERY TIME I come to this location something goes wrong. They forget to give me a second drink, they charge me for the fry sauces I'm buying just to get home and have NONE in my bag. Soda tastes like there's no flavoring. It doesn't matter when I go there's always something they do wrong. Culver's is a great place but this location needs to get it together because I'm done going there now. Just too frustrating always being let down when I go. Do better. read more

We used to love to come to Culver's but this will be our last time. No ice for room temperature drinks and they nickel and dime you over any sauce. read more

This establishment used to be awesome. Every time we go it gets worse. I ordered a chocofudge and cake mixer but it didn't have cake in it. It was 11 am but the door was locked so we had to drive through. The fries were cold and mushrooms smelled terrible. Ate half of a mushroom burger and can't stomach any more. 26 dollars for two meals would taste better from the local Burger King!!! Shameful!!! read more

Did not get our order right, and had to wait forever to get our food. Seems they had a ton of young employees who were standing around visiting with each other instead of working. We had 4 and they gave us 3 napkins! Not sure why we can't help ourselves to the napkins..better to have someone else handle them? Not anything like our usual Culvers in AZ read more

I was so excited to try Culver's! My partner had been raving to me about the burger joint for 7 years, and we were able to finally go passing through on our way to vacation! DO NOT GO TO THIS HORRENDOUS location. The young a-hole working the window was not only rude and lacking any customer service skill or potentially brain cells, but also jacked up our subpar order so badly and the food quality was so poor, I question if this location even is up to health code guidelines.... we specifically asked for extra fry sauce , and ketchup - neither came, missing an entire order of cheese curds and 3 out of the 4 burgers we got were completing wrong. Buns were soggy, burgers were over cooked, fries tasted like they had been fried in old oil. My poor partner was bummed he couldn't share a favorite childhood memory with his family. And 39 minutes later we all feel sick to our stomachs. I've never actually considered calling the health department on a restaurant until I ate here, read more

I've been here twice, first time was already a disappointment compared to any other ice cream place around here and food was below average. Its close to home so I figured I'd give it another try. My concrete was COMPLETELY melted, you'd think for $4 you'd get something half decent. Will not be returning. read more

Culver's - Burgers Near Me - West Point, Utah

This location is a disaster. Takes 20-30 minutes to get 2 concretes. The staff is horrible at communicating with each other and half of them just stand around while only 3 people are actually doing something. And then on top of that the place is just a mess and nobody preparing the food is wearing any gloves...just no. read more

Currently sitting inside the restaurant and will most likely not be returning. 1st: I ordered a burger with a GF bun. 20 minutes later my food arrived. GF bun was in it's own package, which is perfect but the bun fell apart. The burger in another container had the meat upside with the cheese melted to the box it was in with my mushrooms in the middle and burger on top. 2nd: 30 minutes later my parents fish finally arrived. 3rd: after 35 minutes my sisters burger was still not out. When asking about it " they couldn't find it or her order" so she asked for a refund. Worst service ever. read more

Just go to Nielsen's Frozen Custard! First time at a Culvers tonight for custard. We ordered two concretes and a waffle cone. The concretes were ridiculous. We ordered the regular size. Maybe this just refers to the cup size and not the amount of custard? What is the point of the dome lid? Of course the picture on their menu shows a concrete over the top of a cup. Our regular cups were seriously only 2/3 full at best. When I realized this I backed up and asked the gal at the window if this was the normal way a regular size was made. She gave me a perplexed look and shook her head yes. I said well it seems you should only charge me for a small since my cup is half empty. All I got was a dumbfounded look. No apology. No offer to remake it. No offer to give me a discount. As far as the product itself is concerned, it was average custard. The chocolate had an strong chocolate syrup taste. We won't be back. Sad because we were really excited to try Culver's. read more

Culver's - Burgers Near Me - West Point, Utah

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Parked in the parking lot ,intending to eat inside. the door said closes at 10pm. The door was locked and the time was 9:12 PM. I saw 2 employees in uniform near the store dumpster Laughing with two non-employees. I got in line for the drive up (3rd in line) the front car was not served after 15 minutes. I've been to the Culver's in Layton on Fortlane and was served promptly. Never will return to the West Point store. rm. read more

So the last time I ate here I got a hockey puck disguise as a piece of chicken. This time I ordered burger and fries with a small ice cream. So it clean but the staff looked like a deer caught in the head lights. Got my drink from the self serve fountain. I found a seat and waited. Guess what came out first, yes you guessed it the ice cream. The rest of the food was not right behind it. Sat watching the ice cream melt. Because I am a freak I like to eat my desert after the burger. and fries. To add insult to injury the patties were burnt. I did not make a fuss because the last time I complained some one from Culver's responded with an email that did not make me feel like a valued customer. The only thing near this location is a Del Taco, if they ever get some real competition they are in trouble. read more

Waited 20min for two burgers. What a joke! This Culver's has been struggling for a while

I waited 30 minutes for 3 items. There were employees just standing around doing nothing. I was standing in the front by the counter too so the employees knew I was waiting for a while. There was a lot of food just sitting there waiting to be bagged. The main focus was the drive through and there was no care for the customers in the lobby. There were probably 3 other families, besides mine in the lobby. This has been a problem ever since I started coming here over 4 years ago. Management needs to do something about the ridiculous wait times. read more

The only thing that is worth going here is the gluten free bun, but they didn't get my order right. A young lady got upset with me because I had to send the food back. I have a gluten intolerance and they had given me a regular bun even though I ordered correctly. She returned with a burger that had a hair in it and a few eye rolls. If it wasn't for a food intolerance, I would've dealt with the incorrect order. I hate sending food back and I've worked in the restaurant industry for years. I understand how customers are and was polite in asking for a correct burger. It was disappointing to be treated so poorly because the burgers are pretty good. Never going back. read more

Hit and miss at this place. Drop by smiths, head over and it's a gamble. Fries are a safe bet, go with fries.

I've been here twice. Both times my chicken sandwich was basically raw. Won't be returning.

Julian awaited on us and did an amazing job, he was helpful and very pleasant , thanks the food is sways good.

New to Utah and saw their commercial they looked good so we tried them. We all ordered bacon cheese burgers, none of them had any bacon on them and my daughter's burger not only didn't have any bacon but half of the patty was missing. It was the worst burgers we have ever had. Will never go there again. Do they know how to fill an order or are they just lazy read more

Out of the hundreds of Culver's restaurants I've been in, this one was by far the worst. Employees looked insanely unprofessional, restaurant looked like it hadn't been cleaned in days and cashiers were very uneducated about the menu. I don't thing I've ever had a negative experience at a Culver's before, which is why I prefer them over other chains. The food was not well prepared and was not as ordered. Terribly disappointed. I would not recommend this location. read more

there chicken tenders look like garbage and they charge for fry sauce and ranch and they're slow and way to expensive

Ordered food to go and the front staff kept yelling at each other. Im glad I ordered food to go and didn't decide to stay. Not a very welcoming or kind staff. read more

Culver's is really good. I enjoy the burgers, fries, and cheese curds. The shakes are good too. I like all the flavor choices. There are some bad reviews so I was hesitant to try but was pleasantly surprised. There always is a long line so be prepared to wait. They do seem to have a good system to handle all the people, though. read more

I didn't think my bacon burger was literally only a bacon burger. Next time I go here, if there is a next time, I guess I will have to ask for multiple bacon on my burger. Glad I waited 35 minutes to get this. read more

Culver's - Burgers Near Me - West Point, Utah

I used to like Culver's but on the visit I was truly disappointed. We got a salad and burger. The burger was ok but the salad was another story. It was supposed to have grape tomatoes, it had one hidden that was rotten. Tables were dirty, and employees were being loud and joking around in the back. After this visit I don't know if I will be back read more

Culver's - Mmmm yummy if you like penicillin. - Burgers Near Me - West Point, Utah

Ordered a burger with the works. Cashier kept saying everything and I kept correcting her to the works. Not that I knew what everything meant, but I absolutely hate mayo so I triple check whenever I order anything if it has mayo. Got burger and it was the works plus mayo (maybe deluxe I could understand gettting it mixed up, but everything is not a menu option) Also, waited 20 minutes in the drive thru line for my food when I was the first customer of the day. Worst Culver's location I have ever been to. read more

TIPS- Make sure your full order is correct BEFORE you let whoever handed it to you walk away whether dining in or drive thru. Ice cream tastes great and is creamy but you could go other places for a better bang for your buck without a long wait. Prepare for a wait while it is still the new restaurant/fast food place in town. 3RD REVIEW- 1 Star Okay at this point it looks like I eat out a lot haha we do about once a week and Culver's is now the closest to our house. I decided to go through the drive thru with my 2 toddlers, there were about 3 cars ahead of us. I ordered. Pulled up to the window, paid and received my drink. They asked me to pull around and they would bring me my food. (It's raining pretty bad) After sitting in the drive thru for 15 minutes (to be expected) our food was brought out and the kid handed me it and I said thanks. Rolled up the window so the rain wouldn't get in and instantly realized we didn't get our sundaes. -Now thinking to myself what should I do, I don't want to get the 2 toddlers out in the rain. I called the phone number on the top of the receipt. (Keep in my I have not moved the car from where the kid brought me the food) I called and told them we didn't get our sundaes and they apologized and said I could go in or go back through the drive thru. I told them the drive thru had 6 cars at the moment and I didn't want to re-wait in the line and I was in the exact spot I was before and the girls repeated yeah you can do whatever is easiest for you come in or go through the drive thru. Wtf? You can't just bring the sundae out that you guys forgot to bring out in the first place?!? I ended up just leaving without the sundae, my kids didn't need to get wet in the rain and the wait in the drive thru would leave the food cold. 2ND REVIEW- 4 stars I took my family of 4 inside and we ordered, when we received our food after the long wait (which was expected because it was still the first 2 weeks of opening) The mushroom burger didn't have any mushrooms, we were missing a sundae. And a sandwich that was suppose to be plain had everything on it. Luckily the manager/supervisor at the time was wiping down tables and asked how everything was and instantly went back and corrected our order. She had our correct order back to us within 3 minutes. I was pleased. Everyone makes mistakes and I felt like she handled it properly. 1ST REVIEW- 5 Stars Yummy! So glad they built a Culver's in West Point! 2nd day open. Employees were great! Food was fantastic! Only down fall was they had pepsi and not coke but the Culver's Root beer was good. read more

We had a buy one get one concrete mixer coupon. I've not been a fan of their food but thought ice cream was pretty had to screw up, so we went today to get a break from the heat. We both ordered mint concrete with cookies. When we received the shake the top was bright green where it wasn't mixed well. It tasted like mint medicine and was runny like a really thin shake. I'm lost as to why they call it a concrete. Needless to say, we will not be going back for the food or for the ice cream... read more

Tried this out yesterday and although they are a little pricy, my hubby & I are big fans of their mushroom burgers. We will def be back and can see why there is always a long line in their drive through. read more

Fast and good and nice atmosphere is good And friendly and courteous and clean and the prices are good read more