the food is always good, seeing as it's a chain and all... but the service here is unacceptable and disappointing. i have never in my 19 years of life, experienced such an uncomfortable encounter when purchasing food. i felt judged beyond belief and will NEVER be coming back to this location. read more

I love Culver's, but this one is the worst. The attitude, horrible customer service and the food sucks. So disappointed.

Over priced burgers, fish and chicken sandwiches. Service was OK. Nothing special. Probably will not return.

My wife and I patronize this location a few times a month and this passed Saturday evening was by far the worst experience. I hit the drive-thru with the intent on purchasing a few sides to go along with our meal at home and after giving my order thru the speaker, I drove up to the window, pulled out my cash and proceeded to sit there for almost 10 minutes looking at the back of a young male employee. I mean he literally wouldn't turn around to acknowledge me. He was filling beverage orders and stood in in the window the entire time. A few minutes into the 10 minute wait, I watched a female walk outside with what I later found out was my food. She realized that I was still sitting at the payment window and walked back inside, sitting my food on the counter of the drive-thru window. I thought for sure this meant that I would finally be able to pay and get out of there, but nope. The young male kept his back to me and finally another female employee opened the window, took my payment and gave me my now cold food. I wish I could say that she was polite and apologized, however she appeared annoyed at my mere presence. I know that it's difficult finding people who want to work in today's perpetual give-me society, but perhaps management could concentrate on hiring more of the older retirees who work during the day at this location and actually know what it means to be a kind and caring human. read more

What a shame! Stopped to the drive thru to get something sweet on the way home from a long day at work. Decided to order a concrete mixer which BY NAME means they are supposed to be THICK! First I ordered mine with Salted caramel and cashews. When given the total, it was quite a bit more than the price on the menu. When I asked why I was told the cashews were $1 more up charge even though. There were no prices for the cashews listed with the mix ins and when I told the girl that she said really, I will have to tell someone that? She gave me the same total again and would not change the price. I then paid at the window and asked why I was charged for the cashews as well as it being one of my included mix ins, the answer was great. Oh that doesn't count as a mix in, you can get another one of those too! Why wasn't I told that when I ordered? At that point I said just give me my order. Well I got my CONCRETE mixer only to be really dissatisfied again when I went to use the spoon given to me and didn't get any ice cream but a SOUPY MIX OF CHOCOLATE AND CASHEWS! What a joke, nothing about this visit was good and there was no interest by the girl that handled the transaction. Last time I will be going there! read more

Sorry, Culver's...I know a coupon has an expiration date in order to motivate a customer to pop in...but only giving three days & just a dollar off the over-priced heap of grease "value basket" has prompted me to indeed take action. No more texts from you. I probably wouldn't have noticed had you not sent the "correction text" a little while later about how excited you were to offer this dollar and the 72 hour window in which to claim it. Anyway, you can already tell that I'm not a fan but my husband could eat the food so I let you stick around 'til now. I have plenty of two star reviews that I'm loathe to write... My first experience was "ick" on the burger (edges so burnt and burger rather tasteless) but the chicken sandwich and cheese curds were edible. I thought it was over-priced for fast food. (Watch the up-charges when you substitute, for example "curds or r-rings instead of fries." The food shown, plus two drinks, cost us around $15 and that was after one value basket was even credited "free." They take off just the base value. So I guess this would have been around $20 which is overpriced to me.) The second time, we'd waited forever for husband's food and they messed up the custard order. I'd ordered the caramel one but they brought out some other mixer. It was ok but nothing memorable. Bugger! I'd wanted a better burger, butter burger so it's bye-bye for now. read more

Culver's - Burgers Near Me - Phoenix, Arizona

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I don't frequent fast food chains. There are always so many other options. Culver's is an exception. Their fish sandwiches are incredibly good and the milkshakes and concretes are offensively delicious. The young folks who work at every Culver's I've ever visited seem sincerely nice. C'mon, where are your deadpan looks and surly attitudes? Oh, these restaurants are always clean, too. This is not normal. Something is wrong here. If I'm ever a passenger in your car, please ignore me when I scream and badger you to drive to any nearby Culver's. I'm too old to be downing chocolate shakes every five minutes. read more

Ariel took are order tonight a very sweet young lady food is fresh n hot and and excellent customer service read more

Culver's - Culver's outside - Burgers Near Me - Phoenix, Arizona

Horrible place!! Phylis the manager is RUDE AND UNPROFESSIONAL. Called my phone harassing me. Also said it's my fault that the food tasted like someone spilt a salt shaker all over it. DONT GO HERE!! Go to another Culver's ! I called around and let all the other Culver's know and they were so surprised and sent me a coupon to come see them. I TELL everyone about the Deer valley location and kept all the messages. I'm a server so I let a lot people know about it! read more

food is nasty, everything is frozen, taste is very bland

Popped in for lunch cause I am donating blood at work today and needed some red meat. I got the bacon double burger. It was pretty good. The fries were not my style they were not very crispy. I love how they have Wild Cherry Pepsi as it's one of my favorite sodas. As I have said in previous reviews I don't give fast food places great ratings because the food isn't great quality and the service is poor as there is no waiter service. That being said Culver's is ok and they have great ice cream and shakes. read more

Something is seriously off at this location. My husband and I decided to give this location a second chance. The first time we were given someone else's order. It was late in the evening so we didn't drive the distance back; however, I did call this location and was told that they would fix our order if we wanted to return. Fast forward to today (approximately 2 months since our first visit); and once again we get all the way home with someone else's order. Yup, should have check the bag; however, seriously how difficult is it to take an order and provide that order? Including our car, there were a total of four cars. The car that was in front of us clearly must have received someone else's order and subsequently the car behind us most likely received ours. Please slow down and get the orders to the right customers. read more

I'm now part of the wrong order club. Wanted no cheese on burger. They asked if I wanted cheese. Said no cheese. Get home and there's cheese. A lot of it. Live a little far away to go back for just a hamburger but won't be back. Reading the reviews seems like this is a major problem at this location. Sticking to Jack for fast food. read more

Really disappointing. We went to grab some burgers and fries on a boring Saturday. The burgers tasted good, the fries were good, the hair in my burger bad. I called that same afternoon and told the manager what had happened. She said sorry that it happened and the owner was going to reach out to us. The owner didn't do that. So basically we ate a quarter of a meal and threw it out after we discovered a disgusting hair that ruined are meal. The part that bothers me is the owner or manager not reaching out to us. I believe customer service goes along way, not taking the time with a simple apology shows that you don't really care. That's the last time will go to a Culver's unfortunately. read more

Culver's - Hair in my burger! - Burgers Near Me - Phoenix, Arizona

For fast food - at least fairly fast - this is excellent. Salads very good - although I wish they would bring back the cobb. Burgers good, fries good and custard good. As pointed out by another reviewer, this is not the best frozen custard I've had (try Sheridans in Watauga Texas), but it is very good. Service always exceptional and cleanliness outstanding. I enjoy the sports on TV when lunching alone as well. Give it a shot. You won't be disappointed. read more

I've been visiting this location since 2017 and have never had an issue. I've always had a great experience. This time was much different, felt like i was in a fast food place with no respect for the customers. I called and complained 10 mins after leaving store and then the manager John called me a racist when i was describing what the young employee looked like, would not provide her name so i could make a formal complaint and then said he could not provide a resolution and then hung up on me. Very poor. The day manager called me a few days later asking what happened, I explained the situation and said she could mail me a coupon for a free custard. I simply asked for a fresh custard for the attrocious experience I went through, and she said no she would mail a coupon. Not acceptable. The day time manager said she would have the GM or the owner George reach out to me for resolution, however no call. So sad. read more

The George's chili at Culver's is so good!! Especially with the extras added!! Especially yummy on a cool day here in AZ. read more

Not impressed. Probably one of the worse Culver's I've ever visited. Dirty, disorganized etc

Food was very very good, but they didn't give us half our order. It wasn't until we drove all the way back home that we realized they didn't give us all our food. Very disappointing as my bf and I had to share 1 meal for dinner. Not sure I will come back because of this. Would def recommend their onion rings and pretzel bites though! read more

Clean, well staffed and friendly employees. Food is great! A neighborhood gem you would not expect.

Horrible customer service. Had a bad first experience & gave it another shot- N O P E.

Completely horrible customer service and the assistant manager Phyllis treats her customers like dogs! Don't ever tell them your food is not to your liking, they'll just blame you, promise you free food, and then take that promise back; leaving you with nothing. Terrible, terrible service. Stay away!! read more

I have been to culver 2 times, the first time was great I had the cranberry salad, and my husband has the 3 piece fish and chips. Sunday we went again very disappointed the salad was almost all lettuce, very little blue cheese and bacon, the chicken was fine. There fish sandwich are very small for the price. French fries were cold, the pepsi was very flat. We dont think we are going again its to bad that the food is not consistent. This was at the Queen Creek restaurant. read more

Culver's - Burgers Near Me - Phoenix, Arizona

I've been there many times and never ever had an issue with the food. But tonight.... What the heck happened to burgers to go?! This is ridiculous. Soggy and flat.... I hope next time will be as before or I'll find some other place to go get a good burger. read more

Culver's - Bacon cheddar butterburger.... well.... I would have had a better looking burger going to McDonald's.... - Burgers Near Me - Phoenix, Arizona

The customer service is outstanding at 19th Ave and Deer Valley. Kudo's to the lady at the register and the people that bring out your food. Very friendly! It's sad that it's hard to find good service like this. This particular restaurant was very clean and the food was delicious. I strongly recommend. read more

Dined here about 10 minutes before closing and was served fresh food quickly by friendly staff. Can't do much better than that! I had the crispy chicken sandwich and fish sandwich with fries on the side. The crinkle cut fries were good but my preference would have been a little crispier and with a touch more salt. Both sandwiches were similarly a little bland and could have been kicked up with a splash more of their respective sauces. read more

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My Freddy's Frozen Custard rating 2.5 had been *generously* rounded up to a 3, but no longer....I dropped 'em down. http://www.yelp.com/biz/freddys-frozen-custard-and-steak-burgers-glendale#hrid:GvLhtxnxG9PaPbLWxNuq6w I went to Culver's, basically. Now I get what Freddy's is trying to be. Although Freddy's has a mythology that lays claim to being the originator of the burger style, Culver's just does it better. They do everything better. From friendly customer service, cleanliness, to the fresh and tasty food; and the thick yet crisp on the outside crinkle cut frys were simply a model of perfection on the delicate Greasy~Crispy Spectrum. The burger? Even though it was still in the take-two-patties-at-a-time thin style, each of these patties was about as thick as the two put together at Freddy's. The flavor really proved that it was fresh, not frozen meat pre-grilling. The meat was cooked all the way through, and yet still juicy. http://www.yelp.com/biz/steakenburger-long-wongs-phoenix#hrid:K1GltivZImD5el_e8Qg2iA The basic sundae automaticaly comes with 2 flavors of topping, so they aren't trying to unfairly skrimp you for skrilla left and right with extras. Very cool, Culver's! Boo Freddy's for being so lackluster with customer service, overseasoned with food, and generally failing. read more

Most of the staff here is super friendly. Some just don't seem to care if they work or not. The flavor of the food is in line with standard Culver's, but for some reason every time I eat there I have very uncomfortable issues within an hour or two of the meal. I've tried several different menu items to see what might be the cause with the only common item being the soda fountain. I've asked if they pull the taps off it and wash them each night but never get a solid answer from some of the staff. I will admit I've not brought it up to a manager. I'm normally in a rush to eat and get back to work. None of my coworkers have had similar issues. read more

Great frozen custards & butter burgers, a variety of choices for food & dessert, friendly workers, clean place, a couple of flat-screen TVs, and the ONLY place we could find open on a Sunday afternoon. My coworker & I had just left the Phoenix airport in our rental car and were on our way to Flagstaff. We were starving to death & decided to take a random exit in search for food. It was a Sunday after 4pm and why in the heck was every single friggin' eating place in this area **CLOSED** ....and so early...!?!? ....NOT Culver's, thankfully. Phoenix people, what's wrong with you??? (btw, in Houston, a lot of our places close at 6pm on Sundays.) I got a kid's meal, which comes with your choice of a main dish, a side of any choice, small drink (free refills for dine-in), and a frozen custard with 1 topping (any flavor/any topping). All the above was only $4.49 (plus tax). The frozen custard is FREE with kiddie meals. Just don't forget to use your coupon that comes on your kiddie bag or you'll lose out. That was a really great deal & I was stuffed. I love that you can get any side and there were so many to choose from, like coleslaw, salad, fries, mashed potatoes with gravy, green beans, onion rings, etc. I chose the butter burger for my main dish, the coleslaw for my side, and the strawberry custard with banana slices for my dessert. I enjoyed my whole meal. I loved the thick & creamy custard. delish!!! It was a decent size too for a kid's meal. My coworker got a reuben and salad. He enjoyed his meal too. If I'm ever back in Phoenix, I'm asking my coworker if we can stop by here again. read more

A co-worker of mine has been waiting weeks for Culver's to open and they finally have on 19th Ave & Deer Valley. Apparently it's a big deal in Wisonsin, and they are now expanding to the west. Today was the second day it was open and the place was packed, we had to wait in line for about 10 minutes. Luckily we found a table that just opened up because I didn't see any other available. Pretty good as far as fast food goes. Everything is made fresh to order - major bounus. I had the butter burger w/cheese & crinkle fries and we split cheese bites made with Wisonsin cheddar. All 3 were very tasty, hot and fresh. They also have frozen custard which I didn't try this time but will make a trip soon to sample. The restaurant has cute little sayings called Culverisms, for example: "Every time you eat a crinkle fry it's like giving yourself a high-five." I couldn't agree more, I am a sucker for those crinkle fries. read more

I think this place has the better butter burger! (Say that three times really fast) Culver's, sure it's another fast food joint but they have great food and exceptional service! They offer a more diverse menu than most places. It kind of a cross between a Burger joint and the Market Place. In addition to burgers they offer things like fried cod, fried chicken, pot roast, chopped steak and fried shrimp. They also offer a selection of different cooked veggies as sides. But it's all about the burger for me. The Bacon Deluxe served with two fresh, never frozen, beef patties seasoned well cooked to almost perfection with hot-melty-cheesy goodness, two slabs of bacon, served up hot and fresh on a lightly buttered bun with lettuce, tomato, onion, mayo and pickles. Now you can create any type of burger you want so don't let their menu deter you from ordering something you would like that may not be on the menu. They have those crinkle fries and great onion rings. My family loves their fried cheese curds (little balls of cheese fried, imagine that). You can get either one covered with chili and cheese if you wish. Some people go to this place just for the frozen custard but I recommend getting their lemon ice with blue berries! Less filling and really refreshing and tasty! We've also got one of their frozen custard cakes for a B-Day and it was gone in less than 5 mins! Here's a Culver's Secret: When ever you get a french fry that is longer than seven inches (laugh first, then read on) show it to one of the Culver peeps. They may give you a free frozen custard in trade for that seven incher! (it's a promo they run every now and then) Also for those on a budget, order the kids combo you'll get a burger, fries and a drink with a free custard! read more

Ok so as a veg this place isnt too great to eat but the frozen custard HELLO mmm mmmm mmmmm!! You can have it any way you want it and that my fellow Yelper's, gives this girl some much needed pleasure ;)!! The staff is so frign delightful here I thought I walked into another dimension with all the politeness that was being dished out at such high doses. This is may be the best fast food place to hit the valley. I had the Avocado Pecan Bleu Salad w the ras. vinaigrette see pic. It was a perfect dinner for me last night and then topped it off with a caramel CASHEW sundae. Cashew's?!?!?! Are you serious.....wow!! Go here like NOW!! P.S. Thanks to Greg for recommending!! *I cant find my picture lol* read more

Definitely lack of detail. Go thru the drive thru and got stiffed on the utensils and tartar sauce. Of course only to find this after getting home. They did not answer the phone so I could let them know someone did not do their job correctly. Would not normally complain, however, the 2 piece fish meal = $34. Yikes for lunch? read more

I work nearby and have been to Culver's a few times. I liked the burgers and onion rings. I went with some co-workers one day when I wasn't in the mood for a burger and tried the fried chicken instead and wasn't very impressed. Next time I'll stick with the burgers. Now as for the frozen custard, I do enjoy it but it only gets an average rating on my sweet tooth craving scale. Ranks above a candy bar from the vending machine, but below a chocolate chip cookie from Paradise Bakery. Last time I went in, I appreciated that I could pay for my entire order but wait until after the meal to pick up my frozen custard. But then I got annoyed because after showing my receipt to the lady at the counter she handed me a number and put my order in, then proceeded to stand at the counter at chat with another employee. It's a freaking bowl of frozen custard. How hard is that to dish up? read more

Wonderful! My husband and I took a little adventure to try Culver's and landed there smack dab in the middle of the lunch rush. I liked the way an employee greeted us at the door and helped get everyone settled in to a line to order. This made the crazy rush move so quickly it was unbelievable. While I enjoyed my butter burger it had nothing on the cheese curds and the marvelousness that is Culver's custard! So smooth and creamy I told my husband we should go back for dinner. :) I'm glad I don't work in one of the office buildings surrounding the restaurant or it'd be all over for me. Yes, it is a chain but a chain worth visiting. read more

Well I have to give a shout out to my fellow yelper "Daren C."! Good lookin out on the Culver's. I had an opportunity to make this journey over the weekend and was not disappointed! The butter burger is far superior to Freddy's Steakburger. I love the crinkle cut fries as well. This joint was packed on Saturday! I like that I can get grilled onions on my burger yum. Culver's is A+ I would definitely recommend it! read more

Growing up in Nebraska, I had a vague recollection of Culver's so I stopped in this location for a blast from the past. The burgers are great, with a few not so traditional fast food menu items included. But I keep going with the classic butterburger (they butter/toast their buns), and if I'm in the mood I'll top it off with some 5* frozen custard (check out their website for their "flavor of the day"). Lunchtime can be downright cutthroat when it comes to finding a table to sit at, the umbrella shaded patio was suprisingly tolerable on a 100+ degree afternoon. read more

I work for a company based out of Wisconsin, so I've heard nothing but praise for this place. All in all, pretty damn good. The burger was quite good, better than Freddy's. The crickle cut fries were nothing too special, but they were hot, fresh, and had just the right amount of salt. The onion rings were great for fast food. The concrete (my choice was chocolate with oreo mixed in) was was better than most shakes. The only real disappointment were the cheese curds. Granted, I just got back from a trip to Wisconsin, where you can get fried cheese curds everywhere, but man, they were boring. They reminded me of those boring cheese sticks you can get at any bar. It isn't In-n-out, but it isn't trying to be, so the endless comparisons are a bit baffling. All in all, worth the occasional trip out. read more

Can't really add to what others have already said. I've been to the DV Culvers twice now, both at lunch time, once on a weekday, once on a weekend. Both times, restaurant was super busy, and the seating was a little cramped. But, we made it through both. Food was delivered fast and fresh. I _really_ like the butter burger! Way better then the big three (McD, BK or W's) The shake was thick and tasty, and the crinkle cut fries were crispy and hot. GF got the rings, which were also better then most. I'm not sure how often I'll be able to return, as neither location is anywhere close to where I live or work. But when I find myself at DV and the I17, and hungry, I know where I'm going... 4 stars, cause, well, it is still a chain, after all. read more

One word: Butter burger! The burger patties are grilled in butter, so you get this really sensational flavor out of it. My favorite is the bacon butter burger, with a side of fries and drink. Fries are regular, nothing special about them. They also serve other meals like fried chicken, fried cod, etc. So nice alternative if you are not in the mood for a burger. Their dessert section is also pretty good, the concrete mixers are nice and creamy, not too sweet, and pretty reasonable price compared to other ice cream places like Cold Stone. The setting is very much like a semi-restaurant style, with seating out in the patio or inside. They also have TVs for you to watch while eating there. It seems that Culveers likes to open their locations at the more outskirt areas of town, such as Deer Valley, Cave creek Road near the Loop 101, and their east Mesa location. I hope they expand to more populous areas of Phoenix so that other folks can experience the beauty of the butter burger!! read more