You already know I love Culvers. We had to stop here when we saw the sign with the custard flavor of the day: Really Reeses. And really, there were a lot of Reese's cup chunks blended with the smooth chocolate custard for me and my kids to appreciate. What makes this Culvers unique is the koi pond right next to the entrance. There's one exceptionally fat fish in the pond that I presume must be getting a steady diet of leftovers, as it is significantly larger than the rest of the fish in the pond. With all the custard I've had lately, I just hope I don't end up that way. read more

$2 for a pint of delicious custard? Eat your heart out Ben & Jerry. Mmm...custard. This isn't my typical eatery but on a quest to have a friend try custard, we drove across the street to pick up dessert. The really friendly man behind the counter, Jose, made sure we received the best deal possible with our custard purchase, went the seemingly extra step by putting the custard in a freezer bag and sent us on our way. The flavors were tasty and fresh. Nice work, custard kings. read more

I have mixed feelings about this place. I've been to maybe three or four Culver's location, but have had two bad experiences at this particular one. Hear me out, though. Overall, I love Culver's food, even though it's really unhealthy. At least they list nutritional facts on their website so you know what you're getting yourself into. The first bad experience I had here was a couple years ago. I ordered a pumpkin shake sometime in October, I believe. I definitely recommend trying their pumpkin shakes, but they're only around seasonally. I was a little disappointed because they failed to tell me about the extra charge until after I paid. When I mentioned it after receiving my receipt, the girl at the window was really rude about it and didn't try to do anything to resolve the problem. There is a place to make comments and complaints on the website, so I did so and received a really nice email from the manager with an apology. It said that I could print out the email and bring it into the store for a free shake. The customer service I received from the manager definitely made up for the bad experience I had. The second experience I had was a little over a week ago. I ordered a reuben sandwich that was almost half fat. Almost every bite I took had fat in it and I got nauseous as I had to pull it out of the meat. I couldn't even finish the sandwich, and for me, that is a very rare thing. I called the restaurant to just let them know because maybe that batch of corned beef was just a bad cut. The female manager was very kind and willing to resolve the problem. She said she would speak with another manager about issuing me a coupon for a free basket. I mentioned I would rather have a refund and she said she could probably issue that, as well. A few days later, I received a voucher in the mail for $10 to spend at Culver's I never received a call about my refund, but the reuben cost about $5, so I left it at that. Again, the customer service definitely made up for my bad experience. I hate to bash the reuben because I have ordered it before this last time and it was really good. I ordered it without the butter this last time, but it tastes much better with it. The custard is always really good and each location has different flavors of the day. All the flavors are listed on the website, but each location only has certain flavors; wish they all carried the same flavors because there are so many good ones. I always get the cheese curds; so good and hard to find. I don't know of any other places in the area who sells them. The pot roast sandwich is also another favorite. read more

The very first Culver's I ever went to when we were exploring the Fall leaves last year (before the gas crunch!). I was impressed! The food is very good, but the cost was slightly higher than I expected. And don't forget the custard ice cream. Wow, was it delicious. Worth the drive up there. The staff at the counter was unbelieveably courteous. That's when I found out that they have to get schooling from the home office in Wisconsin on behavior and customer support. I wish that all our customer contact services gave their employees the same training! I was on a walker, and when I was leaving, an employee practically jumped over the counter to open the door for me!! The food, the cleanliness, the attention to customer support equals a winning combination! read more

Our order was super difficult and they were incredibly nice. 10/10 in service, food, and overall experience. Couldn't have been more pleasant & not to mention a random guy in front of us paid for our food. read more

I just went here and it took them around 30 minutes to make a scoop of ice cream, 2 chicken sandwiches, a butter burger, cheese curds and fries. Also when I got home and opened my burger just to see no toppings on it. Very disappointed and mad. read more

Wonderful concrete mixers dessert but greasy buttery food. Good quick bite to eat for families. Supports local fundraiser for the school.

The hamburger was flat and dry. I liked their fries. Service was quick. I wouldn't buy a hamburger from there again.

Yea so I came in the other day with my kids and we were welcomed by a gentleman that kept saying "howdy howdy" I didn't catch his name but he kept saying it over and over and forever us to leave because of how uncomfortable we were. Terrible business there's a line between good customer service and annoying. Will not be returning. read more

I've been reading some comments and they are both good and bad. It seems as though they've changed management over there which I think was for the best. Today the 26th I went there for a really late lunch after I had gotten my laundry done and I went through the drive-thru and I had ordered three things and they gave me the meal price which I was thankful for. I went to the window and paid and the guy taking my card asked to see my ID because I always write "SEE ID" on the back of my card, I was thankful for this NO OTHER fast food chain does this so I appreciated it a lot. The guy handed me a number and I wasn't sure what to do with it at first because he didn't say anything to me so I asked if I needed to move forward and he said yes so I did. I didn't have to wait long and the next employee came out and gave me my food. I thanked him he told me to have a wonderful day and to drive carefully and stay warm because it was snowing and cold. I have NEVER experienced that at ANY fast food chain where they will say have a wonderful day and drive carefully. I've seen them just act all slumped and rude sometimes and just like they don't want to be there. I will always go back to Culver's. Now I would give them a 5 star rating but as good of service as they are and as good as the food is it is HEAVILY greasy which is why I don't go here a lot. Also one time me and my boyfriend were there I overheard them talking in spanish (I think) to each other and like cracking jokes and talking about someone's dating life. I don't need to hear or know about things like that when I'm eating. But overall it's a nice place and good food. read more

Katherine was a big help today. She was awesome tonight. We enjoyed our food and had a great time there. Service was friendly and helpful. Clean and family friendly environment. read more

Visited this location twice via the drive through for a short strawberry shake and a deluxe burger. Delicious food and very friendly staff. Definitely recommend coming here versus any other burger place nearby. read more

We rushed to Culver's because it's one of our favorite places. We arrived at the drive thru at 9:57 pm on an evening that they closed at 10pm. At first they welcomed us and asked for our order. Then once we ordered we were told that the kitchen was closed. After I reminded them that they were still open, another person jumped in over the speaker claiming that they couldn't serve us. I'm sorry, but if a customer arrives during normal business hours they should receive service. The employees clearly don't care about their customers who happen to keep them in business. It was a truly disappointing experience. We're never going back there and I highly recommend that nobody else go there either as your business will clearly not be appreciated. read more

I love culvers so much because my family has been eating there for a long time because of every Thursday I am doing something in that area. we love a lot of things and one of the things that we eat is signature butterburger I love all the people that work there and the last thing that my family loves is the custard and cheese curds. one of the things that I love that they have a gluten free bun. another thing that I like is the custard and all of the flavors that they make. I can only have a few of the flavors of the day because of my gluten allergy. I recommend gluten-free people to this restaurant I also recommend it to everybody in the whole world I do plan on going there every Thursday it is so good. read more

Went in at 11 so it wad dead...the staff were very mature, friendly, and personable...The food was good as usual!!! I was just very impresses with how caring the staff was instead of just chatting amongst themselves...it was refreshing! read more

Went in on Saturday and I got a Butterburger with Cheese and the Caramel Apple Cobbler custard (both of which were delish). My hubby got a meal with a butterbugger, fries, and a soda which he enjoyed. To top things off that day they had 1/2 priced concretes (similar to a blizzard) which he had in twix. The concrete was soooo good. This isn't the closest Culver's to my house, but they have amazing deals so I will definitely be back. read more

First time ive gone there in maybe 5-6 years and i got the culvers burger deluxe double with some fries and a sweat tea with lemon. Very quick service, transaction went smoothly and i got my food in less than 5 minutes. First thing i tasted were the fries, salted just the right amount and very crunchy with a soft inside, hot straight from the fryer. Next i went on to the burger which was absolutely delicious, the meat was still steaming and the pickles onions and lettuce were all a nice mix to the very warm meat. You can tell the meat was cooked fresh and not like some mcds pancake type meat. The drink i feel being overlooked by reviews was quite tasty and had just the right amount of sweet with a light tang because of the lemon. All in all, great first time experience in a while, will come again for some delicious food. read more

This is now my Culver's of choice though I've frequented at least eight or ten different locations. The best thing on their menu, for me, are the onion rings. They are greasy, heavenly deliciousness in a paper sleeve. A side of ranch for dipping is always free. I'm partial to the mushroom swiss burger and the breaded pork tenderloin. I tried the pot roast but found it way too salty for me. My sister tells me the fish and chips are great too, but I've yet to give that a try, mostly because I'm not a fan of French fries. The thing with all locations is the customer service. I've never seen anybody who works there that was less than kind and caring. Oh and their root beer is delicious though my drink of choice is typically unsweetened iced tea. Theirs is tasty! read more

I just had the best experience in the drive through line. Kathryn was thorough, kind and courteous, something that seems to have gone away as of late. She made sure to repeat our order, and when we thanked her, she said, and I quote, "my pleasure." Who does that anymore? Apparently Kathryn does. And then at the window, she was even more kind and pleasant, and I hope you guys realize what a wonderful employee you have there. Kathryn, if you read this, this is the girl with the crazy purple hair, and thank you for making my day better with your graciousness! read more

For the first time had a bad experience with a CSR/cashier at Culvers in Palatine. The man/boy was very rude, seemed bothered that we were ordering food, odd huh? Ordering food at a restaurant is really strange.... Mangers may want to do additional training for Customer service. read more

I have had several just terrible meals here. Don't get their fish and their shakes are not shakes you can't even drink then through a straw. Its like custard in a shake glass..... I was disappointed. My husband and I decided not to eat here anymore. The area has way to many good restaurants to eat at. read more

We order 3 kids meals and a single grilled chicken sandwich from the drive-thru. We parked and waited for 10+ minutes so my husband went in to check on it. The bag of food was just sitting on the counter with our order number on it with absolutely no apologies. Needless to say this was at 1:30pm which was not during lunch rush hour. We come here many times and now I will avoid this location. read more

Good culvers with good food. The service here is very good and it's usually very quick. The custard is always good and the inside is clean and there is plenty of parking. read more

I came in the other day with my wife and we were welcomed by this tall white guy with glasses didn't quite catch his name but that not the point. He looked like he didn't want to be there and had very poor posture. It took two times for him to get our order right. And on top of that, he was just looking at us funny. I expected better from a FAMILY WELCOMING restaurant. Unacceptable will not be returning. This store should be working with their staff to ensure we aren't frightened by the people serving us our food. Will not be coming back!!! read more

I haven't been to a Culver's in years, thought I'd give it a shot! My husband and I went to grab an early lunch--the staff were all friendly and welcoming. Now this is partially my fault for ordering chicken at a place that is know for their burgers, but the picture of the chicken sandwich was calling my name! The first bite was fine, but the rest of the sandwich was hard! It was the strangest thing, I could not bite into the rest of the chicken patty or break it with my hands! It was super tough!! It was getting busy at the restaurant, so I just ended up sharing my husbands food! If you're going to Culver's..just go for the burgers and frozen custard! Maybe I just got a bad chicken patty, but it was enough to turn me off and momentarily lose my appetite! read more

I had culvers the other day and their Frozen Custard was my favorite! Plus the staff there were fast. Cant wait to go back and try their chicken tenders. read more

My wife's favorite ice cream flavor is butter brickle and you can't find that everywhere. We knew Culvers carried that flavor, but we live in the city and Culvers were all in the suburbs. She didn't like it enough to spend a couple of hours in traffic to taste it. But as fate would have it, we had to go to a business that was coincidentally around the corner from a Culvers. The owner was working the counter and we told him our story, he couldn't have been nicer. They weren't set up to sell a cup or a cone, so he gave us a whole carton of the ice cream. His dad was there too and we all had a great time. They're just the nicest people. Clean place, good food, lots of parking, but it's tucked back off Rand Rd so you might miss as you wiz past. It's worth looking for. read more

It really wasn't that great. The girl that took our order acted super stuck up. And the food didn't have very much flavor. I had a mush and swiss burger, the swiss was barely even on the burger, and there were 2 mushrooms on it. My daughter got the cheeseburger kids meal. She was asked what she wanted on it, ketchup and pickles. Got the burger, just cheese. Once again, with the slice barely on the burger. We won't be returning to this location. read more

It's hard to screw up a root-beer float, but sure did at the price of 5 bucks. That's what happens you when you hire dopey kids , refuse to return after I had to go home and shower ! read more

I met my wife and kids today at Culvers to enjoy some family time together after a long day's work. After ordering food things turned south real fast. Our server Mr. Joe had just walked in from outside, touching the door with his bare hands and decided it would be good practice to place the remaining pickles on our burger with those same nasty hands. No washing, no thought or consideration for the customer. Fortunately for us my wife caught this disgusting act and alerted Mr. Joe to what he had just been caught doing. Things got heated at this juncture with Mr. Joe replying "Are you serious?" My wife said she didn't want the burger, and he took it back in a huff and a puff. My wife went up to complain to the manger, but before she got there Mr. Joe was already behind the counter making rude comments about my wife. My wife felt like total garbage over something that Mr. Joe was in the wrong about. To make matters worse Mr. Joe came by with the remainder of our order and said, "Don't worry, I didn't touch your food," while throwing it on the table and flying back up front to hold his position at watch tower. The manager did little to help the situation. As my wife left with our kids, Mr. Joe figured that he would add the icing on the cake by smiling and waving goodbye to her. What a sarcastic and vile human being. What a place. Lucky for Culvers I remained calm as I was already considerably tired out from a long day. I promise you Culvers you will never ever get my business again I will make certain to tell everyone I know not to come to your sad, pathetic business. read more

a group of teens where working tonight and were running around the place. we never got our food so we left. thanks a lot.

When you say you close at 11pm... kinda disappointing when you close before that time. Especially when your sign out front says your hours.

What an experience! This was my first time at Culver's in a while, and I truly didn't know what I wanted. At the drive through I had a difficult time describing what I wanted but then extremely kind employee Esther Szabo patiently waited for me to make up my mind. Although I stuttered through my entire order, making the situation very confusing, Esther quickly solved the problem, and helped recommend a delicious concrete mixer. She served me with a smile on her face, and overall extremely kind attitude. I am definatley coming back soon, do to this exceptional service and ice team! read more

these are real burgers, butter burgers and are on a different plane than the other fast food burger joints... it's simply, but it's quality and their custards are super good too... the turtle custard was so good it made me feel naughty... yummy-licous! read more

Always clean and the staff is nice. Also have nice daily specials and their cheese curds are AMAZING.

the girl with brown hair, i think her nametag said Annika, was so nice and friendly. She took my order perfectly and them cleaned the tables so nice. i love this culvers. read more

Culvers is the best chesse burger i hade in a long time very clean inside wonderful sevrice

I love Culvers. My freinds and I go to Culvers after we play soccer and the best part is that I live a block away from Culvers. Culvers ALWAYS has specials so don't worry. Culvers is known for its delicous creamy custard but they should also be known for their delicous warm and crunchy fries. The best part about Culvers is that its not expensive. Once you go to Culvers you'll be glued to their custard and fries read more

Culver's of Palatine has a great menu, from butter burgers to full dinner meals, so it can please anyone! And the custard is a great way to top off this wonderful meal. The staff is friendly and the store is always clean. It is a perfect family atmosphere, or it is a nice place to sit and enjoy a shake while using their free wi-fi and taking care of business. Don't forget to ask about their specials as well! It's also awesome to see this restaurant getting into their community by donating to local churches, supporting the MDA and Relay for Life, and giving discounts to service people and sports teams. Way to go, Culver's! Thanks for always making it "our pleasure" to come visit! read more

This was our first time at a Culvers and the thoughtful owner, Zach, made us feel most welcome! We truly enjoyed the fried cod dinner, the fried cheese curds were fantastic, and the salted caramel pumpkin concrete mixer was a delicious seasonal treat. This fast food restaurant was clean, the staff was courteous, and the prices were reasonable for the good quality received. They offer daily specials, coupons, and various "Flavor of the Day" frozen custard keeps it fun and interesting! We will definitely return to try the pork tenderloin, and the walleye which will be offered in the Spring. read more