We love this place, but they have screwed up our order twice recently, and gave my friend fries with a giant black hair in them. The garbage were overflowing near the back yesterday, and many of the tables needed wiping. The nice lady who took our order was so flustered by the POS system I almost volunteered to try to help her. Wish I could say better things, really do love the butter burgers and custard. But this particular location needs to get their stuff together. Two stars! read more

after boycotting mcdonalds, I love culvers as they offer a lovely Atlantic Cod fillet sandwich. My toddler loves their thick shakes as well! Very clean, Very friendly, offers cute plastic vinyl bibs! read more

I'm from out of state I wanted to try this restaurant since there aren't any from where I live. The customer service is horrible. There was a long line to place my order since they only had one cashier. They were out of the sweet tea so I walked over to the counter. I was ignored for a long time until I shouted to the cashier that they were out of the tea that's when I finally got someone's attention. They said it would take a few minutes so I ended up getting whatever was available because my food would get cold. A couple of tables were dirty and we told a female employee. She said she'd be right back to clean it but never did. I had to wipe it with a paper towel and hand sanitizer because it looked like someone had eaten there before and left crumbs all over. Then the guy who brought my order just dropped the tray and walked away. When I was ready to leave I went up to get a refill and surprise, surprise they were still out of tea. All that for nothing. I was very dissatisfied with the customer service and this was my first visit to this chain restaurant. I would not recommend. read more

Excellent chicken dinner (best chicken around) . Usually requires waiting (we order white). Tonight was excessively long but the staff caught it without even a comment by us and included two free Sunday's via a note on the delivery of dinner to the table. Unfortunately the potatoes and green beans were essentially cold (or close) upon receipt. That is not typically the case at all. Suspect plates were dished up and the realized they did not have white even though cashier had asked the kitchen which they always do. I believe another order got processed and they needed to cook up more. The staff did seem a bit frazzled, tea was empty, what had just been brewed wasn't labeled sweet or not so we gambled. Had to ask them for it, and received a puzzled look. Convenience drives us gling to this store when going by, I hope it comes back up to standard. This is a good chain. They were quite busy, lots of cars in the wait area of the drive thru, they were obviously backed up. read more

My wife and I visited this location to have dinner after an afternoon of furniture shopping. I had in hand a 2-for-1 coupon (buy on get one free value basket) so the meal for the 2 of us turned out to be less than $10.00. Sweet!! I ordered Culver's newest Butter Burger with red peppers, two paddies, cheddar cheese and bacon. The combination was delicious and came with a side of mouth-watering fries. I love Butter Burgers; they latterly melt on the tongue with a mild explosion of flavor. For the money the Culver's Butter Burger is number one in my fast food book, besting McDonald's, Burger Kind, Wendy's, and Portillio's to be honest I like it better than TGI Fridays New York Cheddar; it is just more flavorful. We got desert on the go, and ate it later in the evening and there was nothing that really set Culver's custard apart from other ice cream-centered deserts. Dairy Queen still remains my favorite confection and flavors at Culvers were limited to the flavor of the day. Cons: My wife uses a wheelchair to get around and there is no handicapped button at the entrances to the restaurant and once inside the tables are so close together that it proved hard to maneuver the chair. Overall I was quite satisfied with Culver's; the food was delicious, reasonably priced, the service was swift, the restaurant was clean, and the employees polite. I look forward to my next Butter Burger! read more

The only thing consistent about this store is that the people are poorly trained and lack motivation. I basically try not to go there ever but my kids drag me there. Three out of five times there is something wrong with the order or a lengthy delay for no apparent reason. read more

I love the Culver's in Oswego. This one? Not so much. As I ordered a custard in a waffle cone (Friday treat!) the MANAGER came to the drive-through window and pointed out at it - puffed out his cheeks - indicating that this would make me fat. WTF - I don't come here to be judged. So no thank you to the not-looking-so-fit-yourself manager at Culver's. read more

We're regulars, visiting at least once per week. Always fresh and always great service. The value baskets are priced high but if you order a snack pack you'll be in the $ range of other fast food staples and you'll have a much higher quality food experience. The onion rings are quite possibly the best I've ever had. The chicken tenders are also top notch. read more

Culver's is a small chain of bur\ger places....nicer than MickyD, but it's still a burger place. As a result there really isn't much to say....the burgers are good.....probaly fattening as hell(butter burgers!) though. I've been there a few times and found it tasty.....probaly won't be back very often as a Johnny Rocket's opened up near my house....their burgers and food are pricier though, but I liked it better than Culver's. Atmosphere is pretty generic, unlike Jonny Rockets....I do not know if the place smells greasy like Ellen M. Reports...I can't smell X( read more

I love coming to Culvers. Sure there are better burgers and more expensive burgers, but Culvers is consistent...and fast. I always know what to expect here. As a fast food restaurant concept they do it well. They are especially kid-friendly! My son always gets the kids meal and looks forward to his custard treat at the end of the meal. I think it's great that they give free toppings with it! The employees are great too! With such a large menu they have lots to learn, but everytime I come in they are eager and friendly, and you can't fault them for that. I notice also that they hire lots of young people which I think is a good thing. Culvers, you definitely have a place in my heart! Keep up the good work! :) read more

Culver's is the best fast food burger place around! Can't wait to try more of their menu. We ordered the Deluxe and the Mushroom Swiss burger and enjoyed both. This location had very friendly staff which added to our experience. We'll be back! read more

Culver's buffalo and regular chicken tenders are better than any fast food joint in the neighborhood. They're always hot, and phenomenal with a side of cheese curds. I still stand by my "don't eat the chicken sandwich" though. I'm not a fan of their burgers, especially since Five Guys and Meatheads are in the area as well. Their prices are a little high, my chicken tenders and cheese curds (it's an upgraded side) cost just over $9. The employees here are super friendly. One of the managers got all passionate about Thanksgiving and pie making before realizing he hadn't given me a receipt yet. Also, Culver's participates in Neuqua Valley High School's work program for special education students. Twice a week, one of the staff members accompanies 2-3 students to Culver's. The students wipe down the tables and chairs and also pick up the trays. So, Culver's gets a star just for being good community members. read more

The best part of this place is the super friendly, energetic employees! They greet you with a smile and just seem happy to have you as a customer. You definitely don't expect that from a fast forward place but am happy to keep coming back here for that reason. The great food helps of course. read more

This mix between fast food and table service is tasty and fast. You order at the counter then sit down with a number. In pretty short order your chow arrives freshly cooked. The hamburgers are 4.5 out of 5 stars, mostly due to the toasted, buttered bun and good meat. The french fries are above average as well--fresh about 90% of the time. Even the 10% hasn't been bad, just not as hot. Service has been extremely fast even at peak times when there's a line. Since cashiers are just taking orders the line mores quickly. They've just done a remodel of the interior and it looks nice. A private, windowed room is great for larger groups although you would want to check first about reserving it because normally it's open for regular customers to dine in. I've never done the drive through but it, too, seems to operate efficiently. I frequently see employees running food out. Really running, too. The modus operendi seems to be that you order, pull up to a parking spot off the side, then they'll run your order out when it's ready. Enjoy! read more

Culver's always has good food but this Culver's is painfully slow. My friend and I came in for custard & it took 10 mins while we watched everyone in the drive thru get their food before us read more

Their food is good. They aren't over priced and they are kind there. This is a family friendly place. And although it may get crowded it is definitely worth the wait. I recommend coming here for a nice meal or snack read more

Food was sub par. Dining room is dirty. Soda area is disgusting. Cashiers need to be trained during low volume times. Not at dinner on a Friday night. Won't be back to this location. read more

Horrible my mom and I received a family side of cheese curds that cost 11.25 and we didn't even get half of the container filled! What a rip of. That much and we barley got any curds. read more

Culver's - The curds we got in the family size! That's not even half full - Burgers Near Me - Aurora, Illinois

I LOVE Culver's.... but this location??? It's always horrible. This will be the last time I go here. Starting with the lady who took my order, she had attitude. Keep in mind I only ordered a single cheeseburger basket without tomatoes and onions. My side was coleslaw. I pull up to the window, she opens the window to reach out for my form of payment, quickly shuts the window to then give me my drink/card/number. She rushed to tell me to pull to the right, I had to interrupt her before she was going to shut the window again just to ask for ketchup. I wait for my food; just to get my top bun burnt so bad I can't even eat my burger it was so hard. I would of left a survey but she didn't give me a receipt and my bag didn't have one either. Thanks for wasting $8 of mine. read more

Terrible service for Drive Thru. Placed my order, paid for order and I was given a number for the order. I waited and waited for my order, while other customers get their orders and drove away. Finally I called to report that my order was never brought to me and I wanted my money returned to me. The manager said, drive around to get the refund. Never apologized nor offered to prepare my order. I never eat at any Culver's, they may not go out of business, but I have the satisfaction of knowing none of my money goes into any if their registers!! Also I did call Customer Service, another waste of time. Left my name and was told someone would call me, still waiting for that call. read more

It's hard to decide between one star and two. There are many reasons that I don't eat at Culver's (the cooks don't wear gloves; the food is overpriced; too much sodium; the food is lukewarm at best). I decided to give them another try just to see if they had corrected any of these problems. Here's what I found: the service was weak and indifferent; the cooks still weren't wearing gloves (inexcusable) and, as usual, the workers touching much-handled trays and money also put food in bags or filled drinks; the prices had actually gone up (!); still too much sodium; the food was lukewarm in spots and cold in others. Granted, once I saw the bare-handed cooks I should just have left, but I wanted to see if the quality had changed. I took a couple of bites and threw the rest away. read more

Alright so a buddy and I were putting in our order in the drive-thru. I put in my order and I have drinks of my own so the Pepper Jack Double and a large fry. She wants to put in a large pepsi now. I keep explaining to her I don't want soda and after the fifth time she understands and asks if there is anything else for the order. I said yes and halfway through telling her my friends order she says the total and to pull around. I try to say the order wasn't finisged and she tells me again to pull around. When we do pull around to get the food it was a different person and I paid and was asked to pull forward and got our food not even ten seconds later. I tried to go back around to get my friends food and the person over tge mic told us "Sir, you have your food, please leave us alone". Well guess where I won't be getting anything else from! read more

Definitely not my favorite culvers location. The wait for food is always considerably longer than any other location. Lots of employees standing around but no one seems to be "working." I've never had an incident where they've screwed up an order, it's just taken so long. Skip this location if you are in a hurry. read more

a better alternative to corporate fast food. family owned and operated is always a good reason to give business to.... the food here seems a tad bit 'fresher' than your major chains which are found worldwide. their burgers are called butter burgers so i assume they use butter on their buns. the onion rings were alright - had better, so maybe it's better to stick to the fries. i had the deluxe with cheese and bacon, and also got to taste some of their fish & chips. it was great that there was a lot of fish chunks inside and not too much batter. the dining room was clean, decor is rather bland and 'outdated', but i didn't smell any of that grease smell some reviews were complaining about. it's good for what it is... read more

OK, Culver's tastes pretty much the same everywhere. Not a big fan of their butter burgers but I love their halibut sandwich. Of course, their ever so smooth and creamy frozen custard is a must-try!! I would usually rate fast food 3 stars but I'll give them an extra star for exceptional service. read more

Ugh. I don't like butter in my burgers or my ice cream. The smell of grease when you walk in blows me away. Not even good after a few beers. I'm not kidding, I'd rather have Burger King and that's not likely to happen either. Still, a lot of people consider it a big treat - maybe I'm wrong. read more

The food is as good as I expect, but I don't think I have ever received good customer service there. I usually go through the drive through and it seems as though management gives the people there no guidelines on how to treat customers. They always seem to be having some kind of issue and never show the customer that their business is appreciated. I am a Culvers fan, that's why I continue to go back, I just wish I didn't have to put up with bad service to get the food I enjoy. read more

I used to be a Wendy's kinda guy but now I've been going to Culver's more often. I enjoy this place, as this is the closest location to my home (and work). I've never had any issues with my order and they usually complete it in ten minutes at most. Staff is friendly, nice. Ample staffed all the times I've been there ( noon, 5p, 8p). Best fries from a fast food place for sure. I have never used the drive thru so I don't know what that's like. I'll be back for sure. read more

Always good burgers, Culvers own root beer with sarsparilla, and custard. Get the flavor of the day, root beer flioats. Most beef is sourced in Wisconsin. read more

Customer service was impeccable. The restaurant could use some smiling faces around there. The employees looked worn down and miserable to be at work. The food was terrible. I ordered a salad and was given a burnt hamburger with some wilted lettuce on top. I will never return to any Culver's establishment ever. read more

It's been a minute since I've been to Culver's. Stop by here this afternoon and it wasn't too busy, alot of families coming from baseball and soccer games but nothing too crazy with wait times. Food came fast and hot! But my mom noticed there was no cheese in her burger when the receipt said cheeseburger (Knocking off 1 star). Replacement was sent right away with fries. I said we didn't need the fries but the sweet lady said all replacements come with fries. Staff was super nice and place was clean especially for a Saturday during the lunch rush. Will be back soon! read more

The general manager (I believe his name was David , younger Hispanic guy) took our orders & very happy & positive, accommodating guy . It is so rare these days to encounter happy people or individuals who don't treat patrons miserably. He's the manager & I'm sure his positivity folds over into his staff. Kudos to him! read more

Man what happened to this place? It used to be great, but now I walk in there and see a bunch of food and trash on the floor. Also the staff is kinda lazy. read more

Went to the drive thru and had multiple items on order incorrect. Asked for a cod dinner and received a sandwich. Shrimp basket was received with no sauce. read more

Lovely staff, but the food is very ordinary. Why do people rave about this place? It's just another fast food joint.

I have had nothing but good service and food at this location. Today the young lady behind counter was professional and friendly even though she was working so very hard. The Cod was delicious and fresh, as usual. The burgers are always so good, too. I do feel that the Cod is a bit on the expensive side but then I haven't compared to other restaurants that offer similar food items. That aside, I'm quite satisfied with this Culver's location and will frequent it in the future. read more

I haven't been to Culver's in North Aurora in years and today's experience is a reason why I don't go to this restaurant. I placed my order and I repeated it as well as she did. As I pull up the cashier did say hi took my money and slammed the number tag in my door handle because I simply couldn't of taken it and put it in my driver window. She hands me my money and says nothing else. The customer in front of me had issues with his order. I waited over 15 mins just parked only to find out my order wasn't right and they wanted to charge me almost 3 more dollars. When the employee finally brought out my order I asked her if my original receipt was in the bag her reply was I guess so. I yelled out my window that it wasn't and she mumbled something and another employee brings my receipt out saying she made it better. Made what better my order was still wrong. Thank you to your employees for reminding me why I don't go to your restaurant!!! read more

very friendly service, great burgers, and nice and hot fries. also, the seating is comfortable and the is not too loud. you don't feel rushed. read more