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Culver-Newlin

5.0 (1 review)
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8 years ago

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Office Star Products

Office Star Products

1.9
(27 reviews)
6.4 mi
•$$

We bought an office star desk from a furniture store right before we moved. The closing was…read moredelayed, so we didn't start assembling the desk until about 6 weeks later. Upon assembly, a metal part was defective. It was missing grommets necessary for the other parts to screw into it. per the instruction, we emailed the parts department on the first of the month and provided our receipt, model info, picture, etc. We called the next week to follow up and were told they will in answer in 5-7 business days. On the 10th business day, we called and were given a hard time before being transferred to a voicemail. The next day someone called back to say our ticket was assigned to an employee, who we left another voicemail for. 2 days later we get an email that says the address and name in the receipt doesn't match our request and it has to be reviewed by quality assurance. So we explained over email we moved, we are married with different last names. 3 days later we get a response that they will send the part. Part finally arrives, is correct so we continue assembling just to learn we are completely missing other necessary parts. So we emailed the contact back. No response. 3 more days we sent a follow up email to that person and the main box. At this point, we have a partially assembled desk that's been taking up an entire room for over a month and zero response. Complete waste of money and time, and still no desk. We ask if we can return this junk somewhere, and still no response. Poorly made pieces, missing pieces, and awful customer service and still no desk. If I could give them less than 1 star I woul. Don't waste your money or time on their products.

Giving a 3-star review, but will be updating once I see what the outcome is. I won one of their…read morechairs at a charity event via raffle drawing. However, when I unboxed it, I noticed the cylinder piece was missing. I wrote to their parts department asking if they could just send me the piece. The response I received was "the price for the cylinder is $20.32 + shipping". Now, I know I won this chair in a raffle, but I don't think it's right that they make someone pay for a missing piece because the manufacturer didn't do a final check of the parts that SHOULD be included in the box. I've reached out to the charity host to try and obtain the original proof of purchase, so hopefully, if I can show that this is in fact a mistake on the manufacturer's part they won't make me pay the "$20.32 + shipping". The service & the response isn't horrible, but it did irk me a bit. Will update once I receive their response.

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Culver-Newlin - officeequipment - Updated July 2026

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