Evidently if your phone says T-Mobile for service it's really not... it's Sprint, but no they can't…read moreassist you with the phone issue you are having and send you to another store.. Metro-PS.. So confusing that the staff doesn't know how to work on phone to fix a space issue. With that said, they were polite, but then when I asked for the address --they couldn't even provide an address or location for the Metro-PS store- I needed to take my friend too, I actually had to use my phone to look it up.

If I could give this place a 0 out of 5 I would. I've never had to wait over an hour in store when…read moreno one was in front of me, to simply get something done that shouldn't take more than 5 minutes. My tempered glass screen just needed to be replaced, I have insurance on it. Just needed to get the replacement. Customer service is BRUTAL. 10/10 would recommend going to any other t-mobile store in the country except for this one. Lord have mercy.

Marcio was awesome, I purchased a iphone from him, great condition reasonable price…read more Went to store to purchase a second phone, my iphone 11 screen was cracked very bad, he told me I can fix this was shocked. 15 minutes later walked out the door. Phone worked like new. For 1/3 of price of iphone 7plus. Highly Recommend

Mario is a very helpful owner of business and I buy all my phones and computers from him. He…read morerepaired mine also for a fair price and is very honest and never upsells you. He will also set up new Samsung phones and computers if you need help. I stopped going to Best Buy because they wanted you to pay for 15 minutes of Geek squads time. This used to be free and was expensive for that short time. Marcio is the best .

My SIM card decided to malfunction over the weekend so I visited this store in hopes of repairing…read moreit. I was fully prepared for a complicated fix or a long wait, but the store associates that helped me (I believe their names were Nate and Natalie) made it a quick fix. I was in and out within 15 minutes and my phone is fully functional again. My husband and I are both due for upgrades in the New Year and agreed we'd visit this location again.

We've been going to this store for years and don't typically have issues but today we went in with…read morean issue with one of our phones and the sales person not only was no help, which we understood it may not have been an in-store fixable issue, but his attitude was completely rude and unhelpful and he seemed very I knowledgeable beyond "you need a new phone" without looking at the phone.

Amazing service Friendly. Very knowledgeable. Went the extra mile. Researched promotions. Gigi and…read moreDarien were excellent.

Paul was AMAZING! Super sweet guy, even despite handling other store and customer issues all at the…read moresame time. He gave us precise answers, explained everything in detail, and really made the experience enjoyable. 10/10 would recommend. We were able to get two phone lines for a cheaper price and a great deal on a new phone.

Fix Fast and Working !…read more My wife had stopped in to get my sons shattered glass Iphone 7 Plus. They were very knowledgeable of the problem and in 20 minutes the phone was fixed and functioning as new. They replaced the glass as well as the home button. Price was reasonable plus you get a 30 day warranty. Store hours was a big help as well. I would recommend them if needing cell phone repair.

Brought my iPhone in with a line through the screen. Charged me $250. Phone started glitching &…read morefront camera stopped working, brought it back replaced screen, happened again, told me they had to order an upgraded screen. After 4 visits, screen didn't fit properly & the phone stopped functioning. They neglected to tell me that was a possibility on my first visit & that the phone was actually under factory warranty, I would've brought my phone to Apple if I knew that & not wasted my money. They ruined a brand new iPhone 16 pro max & I can't get a refund.

Nice people, fair pricing and quick turn around. I would highly recommend them!read more

There isn't a lot that jerks at my cold heart, but my kids get me every time. With 3 months left on…read moreour contract, all our phones cracked within days of each other. Coincidence? My daughters phone was the worst. It was pretty bad. Apparently, when you are a teenage girl, your quality of life is connected to your cell phone. We visited AT&T who was no help at all. The phone repair places in the mall wanted too much money. I had seen the sign outside of this place a few weeks earlier and figured we'd check it out. I didnt like the sadness in my little girl's eyes. Like the mall, screen replacement was too much. But they have a decent selection of phones for a reasonable price. We found a nice replacement for a fair price. They even switched the new phone over and transferred her pics, videos, and contacts. They went above and beyond. Super nice, super fast, excellent value. And there is happiness back in my baby girl's eyes.

jason the mgr. & zues the csr are dishonest & conniving. they are liars & scam artists. don't use…read morethis howell location.. the customer service is sickening.

I went there today, looking for an iPhone 16 Pro and the associate was so rude! I mean beyond…read morebelief! He didn't want us to pick up the phone yet wanted us to consider buying it, but I won't purchase something that I can't pick up and examine, how am I supposed to determine whether I like it or not if I can't pick it up? Make it make sense. It's attached to the security string so it's not going anywhere. In addition, one of the phones was already cracked so you obviously allowed someone to get close enough to pick it up and drop it previously. I've never went to a place to spend hundreds of dollars to be treated so rude and nasty The associate was so arrogant and not customer service friendly whatsoever. I highly recommend you go somewhere else because this place is just not it! It's Christmas Eve for goodness sakes cheer up!!!! We were the only souls in this place so you should've been happy that somebody came in there in the first place. I never see anybody in this place at all. You finally get customers and run them out. What's wrong with you? I will never return here nor do I recommend this place at all! I'll take my money elsewhere where it's appreciated Get it together Sir, all money is green..... just saying