I went to the freehold store earlier in the day , my husbands phone would not charge, they told me…read moreit was broke and I needed a new one, in the afternoon I had to go to Howell and stopped in their store, JASON was fantastic and so helpful, he cleaned out the charging spot with air and got a piece of grass and some dirt out and it was fixed right away, I would have otherwise bought a new phone and spent big money, a few years back we had a similar issue with freehold , I was told my phone was shot and needed a new one, Howell changed the sim card and again it was fixed, no charge no hassle etc. Shame on you freehold , very sad you would RIP off a customer of over 15 years with Verizon, JASON is my go to guy in Howell, very helpful and honest, THANK YOU VERY MUCH

THIS IS NOT VERIZON DIRECT. I was told the iPad I received was free as a perk for renewing my…read morecontract I specifically asked again and was told FREE. 28 days later I received a $50 monthly service charge. The iPad was still factory sealed and never activated because I didn't need it. I only took it because I was told it was free. Returning it took OVER an hour because this is not a corporate Verizon store. Overall, the offer was misleading and the return process was extremely frustrating.

All of the workers in there were so nice and knowledgeable about getting our phones set up. We had…read moresome issues with activating one of the phones ( absolutely not the stores fault) but Randy worked tirelessly until they were fixed and was a pleasure to work with. I would go back there in a second and would not hesitate to call with a question. Thanks for making a tough situation easier!

If I could give this location 0 stars I would. Even though it's the most convenient location for me…read moreI will not be stepping foot in here. So I had called prior and made a 12:30 appointment to trade in my phone. As soon as I stepped inside the place had a funny unpleasant smell to it. Additionally, the store just looked empty, soulless, and depressing. I walk in and no one acknowledges me for a good couple minutes and the person who I made the appointment with Randy wasn't even there. I was told he went to pick up lunch. I was like ok, how long can that really take. I end up waiting 25 minutes... no Randy. In the mean time I hear the other associates say the system is down. I get fed up waiting and go to another associate to see if he can help me. Mind you he did not come up to me and see if I needed help while waiting. He tries to help and can't do anything due to the system being down. While this is happening Randy walks in, 30min late. Pays no heed to me because he forgot the appointment, which was made the same day... Randy did not even care, he did not come up and apologize or anything. It's like he spit on my patronage... I proceeded to walk out and say I will never be returning to this location when the other associate asks if he should call me when the system is up. TLDR some of the worst customer service at a store period.

If I could give Optimum zero stars, I absolutely would. I've been a loyal customer for over 20…read moreyears, and since Friday I've dealt with nothing but frustration and unacceptable service. A technician came to my home who was unable to handle the job and couldn't communicate without using Google Translate. I was repeatedly assured that everything would be documented in my file, yet nothing ever was. The technician ended up canceling my appointment, and when Optimum called to reschedule, I had to explain the entire situation all over again. After spending two hours on the phone Friday, my appointment was moved to Tuesday, 2/3/26--only for me to later find out that Optimum cancelled it without notifying me. When I called to ask why, no one could give me an answer, nor could they offer any real help. The next available appointment they offered was Friday, 2/6/26, which was completely unacceptable, and I was told there was nothing they could do. I work in customer service and deal with people all day long, so I understand what good service looks like. The lack of communication, accountability, and basic awareness of who was even sent to my home was beyond disappointing. After this experience, I'm relieved to be switching to another internet provider.

When Optimum gives a loyal customer for over 20 years a duel Gateway 6 modem after just upgrading…read moreto a higher internet speed and paying more a month, they need to give modems that actually work. Ever since I got the duel Gateway 6 modem a few months ago, I've had nothing but problems, especially with landline internet. It's ludicrous I'm getting charged for a service my family and I can barely use, especially when 5 people have no choice but to drain their cell phone's data just to use the internet. Tech support is not only absolutely terrible, but a severe language barrier for users who speak English only. Optimum's non working modems and dysfunctional tech support is completely unacceptable as a large company! I would never recommend Optimum to anyone, unless you enjoy having no internet access all the time.

I cannot imagine better service: incredible patience, kindness and competence in performing a…read morecomplicated iphone transfer. I recommend them without reservation. Ken Cassie Brielle, NJ

What a gem of a place! Everything you could possibly need plus great customer service. I just…read moreneeded a replacement protective screen for my phone. A task I have avoided for months due to pervious experiences at Verizons stand alone shops. This was replaced and rung up in minutes plus a guarantee that should it break they will replace it for 50% off. A deal never offered to me before at a stand alone store. This is where I will go to from now on.

I wanted to take a moment and write this review because of the incredible service I received at…read morethis Verizon Wireless store location. I went to the store to deal with a charging problem with my daughter's iPhone 5. The store manager James MacFarlane greeted me and he immediately began to troubleshoot the issue. After trying several chargers it was determined that there was a problem with the phone itself. He proceeded to inform me about my insurance coverage and actually made the call to the insurance representative on my behalf. He worked with the representative and my daughter will be receiving her new phone in two business days. In addition, James talked me through the instructions via iTunes to back up my daughter's defective phone and how to restore her information when we get the new phone. His caveat was that we could also bring the phone to the store and they would perform the transfer for her. At the same time that we were dealing with the defective phone, James reviewed my account and suggested a few changes that would allow me to purchase a "hot spot" mobile router while lowering my bill so that there wouldn't be any incremental cost (other than an activation charge for the hot spot) in my monthly bill. This solves a commuting issue for me as I work in NYC and this solution will ensure that I have a secure Internet connection for all the devices that I carry (iPhone, iPad and laptop) during the long bus rides. James MacFarlane went above and beyond in servicing not just my initial need for the iPhone, but also to review my account and suggest an additional solution, at no additional cost (by the way, the hot spot came with a rebate for the same price as the device itself, so essentially free). James provides the highest level of service that I as a Verizon customer appreciate. Well Done!

Great service and nice people work there and they will help as much as they can and get the service…read moreyou need

Intermittent outages over 15 times a day the customer service has done nothing to fix for over 7…read moreyears of trying I am finally getting Starlink installed it's slower but stable and 200/400 MB of a stable connection will support 99.9% of applications out there

The Wi-Fi Service is terrible it goes on and off all day and Night I've Called Numerous times to…read moreComplain Nothing Zero - Zippo Worst Customer Service I've ever experienced I will be Researching my Options to Get rid of The Shit Service ASAP !!!

This review is not necessarily towards this particular store, it is focused towards Xfinity itself…read more **WARNING WARNING** Don't fall for their latest scam " upgrade your current internet for free." They'll have you return your old gateway and will send you a new gateway, claiming that your speeds will be faster and stronger, however that is not the truth. When I contacted Xfinity about the slower speed and strength of my new and improved internet service, they said they had a workaround. All I had to do is pay $10 a month more for Wi-Fi pods. THE UPGRADE IS A SCAM, don't fall for it.

My SIM card decided to malfunction over the weekend so I visited this store in hopes of repairing…read moreit. I was fully prepared for a complicated fix or a long wait, but the store associates that helped me (I believe their names were Nate and Natalie) made it a quick fix. I was in and out within 15 minutes and my phone is fully functional again. My husband and I are both due for upgrades in the New Year and agreed we'd visit this location again.

We've been going to this store for years and don't typically have issues but today we went in with…read morean issue with one of our phones and the sales person not only was no help, which we understood it may not have been an in-store fixable issue, but his attitude was completely rude and unhelpful and he seemed very I knowledgeable beyond "you need a new phone" without looking at the phone.

jason the mgr. & zues the csr are dishonest & conniving. they are liars & scam artists. don't use…read morethis howell location.. the customer service is sickening.

I went there today, looking for an iPhone 16 Pro and the associate was so rude! I mean beyond…read morebelief! He didn't want us to pick up the phone yet wanted us to consider buying it, but I won't purchase something that I can't pick up and examine, how am I supposed to determine whether I like it or not if I can't pick it up? Make it make sense. It's attached to the security string so it's not going anywhere. In addition, one of the phones was already cracked so you obviously allowed someone to get close enough to pick it up and drop it previously. I've never went to a place to spend hundreds of dollars to be treated so rude and nasty The associate was so arrogant and not customer service friendly whatsoever. I highly recommend you go somewhere else because this place is just not it! It's Christmas Eve for goodness sakes cheer up!!!! We were the only souls in this place so you should've been happy that somebody came in there in the first place. I never see anybody in this place at all. You finally get customers and run them out. What's wrong with you? I will never return here nor do I recommend this place at all! I'll take my money elsewhere where it's appreciated Get it together Sir, all money is green..... just saying