Evidently if your phone says T-Mobile for service it's really not... it's Sprint, but no they can't…read moreassist you with the phone issue you are having and send you to another store.. Metro-PS.. So confusing that the staff doesn't know how to work on phone to fix a space issue. With that said, they were polite, but then when I asked for the address --they couldn't even provide an address or location for the Metro-PS store- I needed to take my friend too, I actually had to use my phone to look it up.

If I could give this place a 0 out of 5 I would. I've never had to wait over an hour in store when…read moreno one was in front of me, to simply get something done that shouldn't take more than 5 minutes. My tempered glass screen just needed to be replaced, I have insurance on it. Just needed to get the replacement. Customer service is BRUTAL. 10/10 would recommend going to any other t-mobile store in the country except for this one. Lord have mercy.

We are once again satisfied Customers of CPR in Howell. On…read moreour recent visit on 3/17/25 we brought in our cell that suddenly had a frozen screen. Bob, greeted us & we explained our issue & with his professional expertise & within short minutes, powered on our cell, & also made a adjustment of our new port that was recently replaced with a new one from them a few months ago. Thank you, Bob & Shane for your kind, professional demeanor in taking care of our cell phone needs. We will continue to recommend your business to our family & friends. Thank you, Adrienne & Peter Micalizio

As always, another top notch experience. Loose screen on Apple Watch, I was dreading the worst- the…read moreall too common swollen battery. They took a peek under the hood, just dried out adhesive. Expensive watch, professional repair, nominal charge! Up and running in just few hours. They are the best. Thx!

I would give it a zero if i could. Shady business do not tell the truth and after i caught on to…read morewhat they were doing threatened to call the police on me. They are not a Verizon Corporate store and you should know the difference between them. They have extra charges that the Verizon Corporate do not charge such as set up and go 49.99 if they transfer your data . My son did it himself and they still tried to charge him the fee. They tricked my husband into doing it well more like forced him. They had the audacity to tell me the Verizon site is never correct when i check what my future bill would be. We went in for the 1100 dollar deal and got 750 keep your old phone and they put it on the bill as a new line for the old phone and i was going to get charges an extra 48 dollars a moth on my bill for service to the phone even after telling them we didn't want the old phone hooked up to service. They insisted we got the 1100 deal as well and said oh Verizon will pay for 36 months for the old phone sounded shady to me called Verizon and as suspected not true at all. And when confronted about it the manager i guess was this young kid Lawrence talked over me told me i was wrong and threatened to call the police to have me removed from the store. I will never do business there again. Called Verizon and got it all taken care of and profusely apologized to for the stores actions and lies. BEWARE!!!! The set up and go charge is not a corporate Verizon store charge it is a charge the store charges which is why the guy insisted he do it for my husband.

We were courteously greeted as soon as we arrived. Nicholas Fredericks explained our options…read moreclearly and throughly. He made sure we were aware of services we could add, but didn't press when we weren't interested. We got the new phone we wanted at an affordable price. Dealing with Nicholas was a pleasure.

I went there today, looking for an iPhone 16 Pro and the associate was so rude! I mean beyond…read morebelief! He didn't want us to pick up the phone yet wanted us to consider buying it, but I won't purchase something that I can't pick up and examine, how am I supposed to determine whether I like it or not if I can't pick it up? Make it make sense. It's attached to the security string so it's not going anywhere. In addition, one of the phones was already cracked so you obviously allowed someone to get close enough to pick it up and drop it previously. I've never went to a place to spend hundreds of dollars to be treated so rude and nasty The associate was so arrogant and not customer service friendly whatsoever. I highly recommend you go somewhere else because this place is just not it! It's Christmas Eve for goodness sakes cheer up!!!! We were the only souls in this place so you should've been happy that somebody came in there in the first place. I never see anybody in this place at all. You finally get customers and run them out. What's wrong with you? I will never return here nor do I recommend this place at all! I'll take my money elsewhere where it's appreciated Get it together Sir, all money is green..... just saying

From the owner: AT&T, serving over 81 million wireless customersread more

Great response time. Very helpful and knowledgeable. I highly recommend Tom for any future…read moretech/network projects.

The gentleman came and had the patience of a saint! He helped me reconnect my google doorbell &…read moregarage videos. He also helped me with my printer!!

Walked in and was greeted with a smile by the Verizon representative…read more Z is fantastic! Personable, calm and knowledgeable. I went in anticipating a long drawn out experience when getting my new phone - Z made the whole experience delightful and easy. Would highly recommend going to see him!