We are once again satisfied Customers of CPR in Howell. On…read moreour recent visit on 3/17/25 we brought in our cell that suddenly had a frozen screen. Bob, greeted us & we explained our issue & with his professional expertise & within short minutes, powered on our cell, & also made a adjustment of our new port that was recently replaced with a new one from them a few months ago. Thank you, Bob & Shane for your kind, professional demeanor in taking care of our cell phone needs. We will continue to recommend your business to our family & friends. Thank you, Adrienne & Peter Micalizio

As always, another top notch experience. Loose screen on Apple Watch, I was dreading the worst- the…read moreall too common swollen battery. They took a peek under the hood, just dried out adhesive. Expensive watch, professional repair, nominal charge! Up and running in just few hours. They are the best. Thx!

As a Yelper it is my duty to give accurate and true reviews and to do so, with the utmost honesty…read moreand integrity, therefore, this updated review of Verizon in Howell is 5-Stars. AND I will tell you why... Recently, I noticed all the new "deals" on cellphones going around and I really have been with Verizon a really, really long time and despite the 2 previous irritating debacles, I stuck with Verizon. Well, this past week I decided to change companies, update phones and get a new plan, you know, clean house, clean slate, call it a day and walk away, since I was now on a month to month, I found no reason to stay. Our family phones were outdated, my phone was begging for mercy and Mini-Me with her 7k photos and 5k videos, YES this girl could have her own YouTube channel with the amount of stuff she has on her phone, but I digress... Anyway, I sent her off to Verizon to see what I was up against, because, I figured it was the less painful route, but she called me up, shortly after she arrived and said, I needed to head over after work, begrudgingly I did so, like a root canal this was gonna be hell. I walked in and she was smiling (oh no) and she introduced me to Ricardo, who was the Verizon Dude that was going to tell me.. frankly I have no idea what he was gonna tell me, but he was smiling and said he could help with my cell plan pains and out dated phone...Mini-Me told him my Juke story!! But at the end of our conversation and it was in writing, I made an appointment for Saturday (today 5/11/19) Fast forward to today, Mini-Me, Hubby and I walked into the store for our appointment, I know, I know but it was so painless. We went with 3 new phones an iPhone XS Max, Samsung Galaxy s10+, Samsung Galaxy 10s and turned in our old ones (credit). We got the unlimited plan, wireless chargers, screen protectors, cases and with Military discount you need the (DD214) and family insurance on the phones, our bill actually came out to less than what I was currently paying. Now I will tell you that- the twit that helped last time, turned OFF my CLOUD/Backup, so I lost all photos etc of my dad that I had taken before he died, so they are forever lost and finding this out almost broke me, pain in my heart... I need a moment because actually writing that they are gone, hits home, but what can you do? and believe me, Ricardo tried everything to see if he could located this photos on my phone, in an APP, recover, anything and everything but they are gone, sigh. But, he fixed my new phone, so that this would never happen again, thank you. Ricardo was attentive, knowledgeable and patient, he answered all our questions about our plan, phones and concerns, he made changes that for some reason we were not able to on our phone manager section and I was so happy to see that when he switched over each phone, our apps, icons, home screens, texts, email EVERYTHING was exactly as it should be, evidently gone are the days of backing up and re-adding everything, which is a good thing because I can't remember a password to save my life, but I can remember the lyrics to every Romeo Void, New Order and 80's song.. Go figure! Anyway, Ricardo changed my view and opinion of Verizon, just by giving the best possible customer service ever! Thank YOU!!

THIS IS NOT VERIZON DIRECT. I was told the iPad I received was free as a perk for renewing my…read morecontract I specifically asked again and was told FREE. 28 days later I received a $50 monthly service charge. The iPad was still factory sealed and never activated because I didn't need it. I only took it because I was told it was free. Returning it took OVER an hour because this is not a corporate Verizon store. Overall, the offer was misleading and the return process was extremely frustrating.

I went there today, looking for an iPhone 16 Pro and the associate was so rude! I mean beyond…read morebelief! He didn't want us to pick up the phone yet wanted us to consider buying it, but I won't purchase something that I can't pick up and examine, how am I supposed to determine whether I like it or not if I can't pick it up? Make it make sense. It's attached to the security string so it's not going anywhere. In addition, one of the phones was already cracked so you obviously allowed someone to get close enough to pick it up and drop it previously. I've never went to a place to spend hundreds of dollars to be treated so rude and nasty The associate was so arrogant and not customer service friendly whatsoever. I highly recommend you go somewhere else because this place is just not it! It's Christmas Eve for goodness sakes cheer up!!!! We were the only souls in this place so you should've been happy that somebody came in there in the first place. I never see anybody in this place at all. You finally get customers and run them out. What's wrong with you? I will never return here nor do I recommend this place at all! I'll take my money elsewhere where it's appreciated Get it together Sir, all money is green..... just saying

From the owner: AT&T, serving over 81 million wireless customersread more

Great response time. Very helpful and knowledgeable. I highly recommend Tom for any future…read moretech/network projects.

The gentleman came and had the patience of a saint! He helped me reconnect my google doorbell &…read moregarage videos. He also helped me with my printer!!