Evidently if your phone says T-Mobile for service it's really not... it's Sprint, but no they can't…read moreassist you with the phone issue you are having and send you to another store.. Metro-PS.. So confusing that the staff doesn't know how to work on phone to fix a space issue. With that said, they were polite, but then when I asked for the address --they couldn't even provide an address or location for the Metro-PS store- I needed to take my friend too, I actually had to use my phone to look it up.

If I could give this place a 0 out of 5 I would. I've never had to wait over an hour in store when…read moreno one was in front of me, to simply get something done that shouldn't take more than 5 minutes. My tempered glass screen just needed to be replaced, I have insurance on it. Just needed to get the replacement. Customer service is BRUTAL. 10/10 would recommend going to any other t-mobile store in the country except for this one. Lord have mercy.

My phone crapped out at a very inopportune time and the very friendly and knowledgeable crew at CPR…read morewas able to set me up with a cheapie replacement that carried me for a few weeks as I did the necessary research on a new device. No hassles at Verizon about activation and most importantly, no high pressure salesmanship before I was ready to focus on a new phone. Since I don't drool over my next device four seconds after I unpack my latest phone, I now have a go-to spare just in case and no rip-off horror stories to haunt my dreams. CPR in Howell is highly recommended.

We are once again satisfied Customers of CPR in Howell. On…read moreour recent visit on 3/17/25 we brought in our cell that suddenly had a frozen screen. Bob, greeted us & we explained our issue & with his professional expertise & within short minutes, powered on our cell, & also made a adjustment of our new port that was recently replaced with a new one from them a few months ago. Thank you, Bob & Shane for your kind, professional demeanor in taking care of our cell phone needs. We will continue to recommend your business to our family & friends. Thank you, Adrienne & Peter Micalizio

I went to the freehold store earlier in the day , my husbands phone would not charge, they told me…read moreit was broke and I needed a new one, in the afternoon I had to go to Howell and stopped in their store, JASON was fantastic and so helpful, he cleaned out the charging spot with air and got a piece of grass and some dirt out and it was fixed right away, I would have otherwise bought a new phone and spent big money, a few years back we had a similar issue with freehold , I was told my phone was shot and needed a new one, Howell changed the sim card and again it was fixed, no charge no hassle etc. Shame on you freehold , very sad you would RIP off a customer of over 15 years with Verizon, JASON is my go to guy in Howell, very helpful and honest, THANK YOU VERY MUCH

THIS IS NOT VERIZON DIRECT. I was told the iPad I received was free as a perk for renewing my…read morecontract I specifically asked again and was told FREE. 28 days later I received a $50 monthly service charge. The iPad was still factory sealed and never activated because I didn't need it. I only took it because I was told it was free. Returning it took OVER an hour because this is not a corporate Verizon store. Overall, the offer was misleading and the return process was extremely frustrating.

Great response time. Very helpful and knowledgeable. I highly recommend Tom for any future…read moretech/network projects.

The gentleman came and had the patience of a saint! He helped me reconnect my google doorbell &…read moregarage videos. He also helped me with my printer!!

Walked in and was greeted with a smile by the Verizon representative…read more Z is fantastic! Personable, calm and knowledgeable. I went in anticipating a long drawn out experience when getting my new phone - Z made the whole experience delightful and easy. Would highly recommend going to see him!

I bought a new iPhone screen because I recently broke mine. The guy working the front desk was very…read morenice and helpful. It only took about 20 minutes for them to fix my iPhone 16 pro max. The new screen works great and looks just like when I bought the iPhone new. Good pricing too. Highly recommend.

Very misleading. Do not recommend. Lied about replacements. AVOID. Item did not even last a month.read more