If I could give this location 0 stars I would. Even though it's the most convenient location for me…read moreI will not be stepping foot in here. So I had called prior and made a 12:30 appointment to trade in my phone. As soon as I stepped inside the place had a funny unpleasant smell to it. Additionally, the store just looked empty, soulless, and depressing. I walk in and no one acknowledges me for a good couple minutes and the person who I made the appointment with Randy wasn't even there. I was told he went to pick up lunch. I was like ok, how long can that really take. I end up waiting 25 minutes... no Randy. In the mean time I hear the other associates say the system is down. I get fed up waiting and go to another associate to see if he can help me. Mind you he did not come up to me and see if I needed help while waiting. He tries to help and can't do anything due to the system being down. While this is happening Randy walks in, 30min late. Pays no heed to me because he forgot the appointment, which was made the same day... Randy did not even care, he did not come up and apologize or anything. It's like he spit on my patronage... I proceeded to walk out and say I will never be returning to this location when the other associate asks if he should call me when the system is up. TLDR some of the worst customer service at a store period.

Yahoo and jay really helped me resolve my issues great customer service I'm highly recommended to…read morecome to this Verizon store trust is here

Trying to get a questioned answered, need store assistance. No one answers the phone during…read morebusiness hours, called several times during the week.

I recently became a new AT&T customer and had to come into a store to activate a discount owed to…read moreme as a First Responder. I went into the Jackson store and was helped by your employee, Joaquin Anderson. He was great. Polite, courteous and got my transaction done fast. As a new AT&T customer we will definitely be utilizing this store for our cell phone needs. Thanks!

jason the mgr. & zues the csr are dishonest & conniving. they are liars & scam artists. don't use…read morethis howell location.. the customer service is sickening.

I went there today, looking for an iPhone 16 Pro and the associate was so rude! I mean beyond…read morebelief! He didn't want us to pick up the phone yet wanted us to consider buying it, but I won't purchase something that I can't pick up and examine, how am I supposed to determine whether I like it or not if I can't pick it up? Make it make sense. It's attached to the security string so it's not going anywhere. In addition, one of the phones was already cracked so you obviously allowed someone to get close enough to pick it up and drop it previously. I've never went to a place to spend hundreds of dollars to be treated so rude and nasty The associate was so arrogant and not customer service friendly whatsoever. I highly recommend you go somewhere else because this place is just not it! It's Christmas Eve for goodness sakes cheer up!!!! We were the only souls in this place so you should've been happy that somebody came in there in the first place. I never see anybody in this place at all. You finally get customers and run them out. What's wrong with you? I will never return here nor do I recommend this place at all! I'll take my money elsewhere where it's appreciated Get it together Sir, all money is green..... just saying

Nice people, fair pricing and quick turn around. I would highly recommend them!read more

There isn't a lot that jerks at my cold heart, but my kids get me every time. With 3 months left on…read moreour contract, all our phones cracked within days of each other. Coincidence? My daughters phone was the worst. It was pretty bad. Apparently, when you are a teenage girl, your quality of life is connected to your cell phone. We visited AT&T who was no help at all. The phone repair places in the mall wanted too much money. I had seen the sign outside of this place a few weeks earlier and figured we'd check it out. I didnt like the sadness in my little girl's eyes. Like the mall, screen replacement was too much. But they have a decent selection of phones for a reasonable price. We found a nice replacement for a fair price. They even switched the new phone over and transferred her pics, videos, and contacts. They went above and beyond. Super nice, super fast, excellent value. And there is happiness back in my baby girl's eyes.

Drove here due to the one closest to my home is closed permanently and I'm happy I took the ride. I…read morehad a great experience from Michael at the Jackson, NJ location!! Friendly, courteous and so helpful! What a nice place to do business. The Freehold location couldn't hold a candle to these guys! Thank you for your assistance!

I was helped by a gentleman names Juan Gonzalez. He was extremely helpful and knowledgeable…read moreregarding the products and plans offered. He made me feel very comfortable and I appreciate the time he took with me. I will definitely recommend this location. :) If he is still employed there

They got the battery that was needed, unfortunately it didn't work. They notified me that there was…read morea delay. They got the new battery, installed and called to let me know that it was ready. All in all...great service! Would recommen.

Prompt service…read more Professional staff. Repair done on time as stated when device dropped off for repair.