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Tower Audio and Cellular

4.6 (7 reviews)
Closed • 9:30 am - 7:30 pm

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Best Buy - Brick - They don't know how to stock their shelves properly either.

Best Buy - Brick

(90 reviews)

$$

I try to use Best Buy before going online for most tech purchases. I usually find their sales…read morepeople helpful and knowledgeable. I appreciate their warrantee service. I've even used the automotive bay in the back and found the guys really helpful. This would be a 5-Star review if it weren't for a recent bad customer service experience.

Do yourself a favor go somewhere else!!!!! Don't give this company your business!!…read more I had one of the most frustrating retail experiences ever with Best Buy. We purchased an 85" TV and were told--very clearly--that the $119.99 "unboxing and setup" service would take care of getting the TV up and running. What actually happened? They showed up, took the TV out of the box, plugged it in, and left. That's it. No remote setup. No WiFi connection. No programming. Nothing. The TV is now literally stuck on one channel and completely unusable unless we figure everything out ourselves--which defeats the entire purpose of paying for "setup" in the first place. When we called to have them correct this, we were told it would be ANOTHER $99.99. That's nearly $220 just to get a functional television--something that should have been done properly the first time. Calling this "setup" is misleading at best and dishonest at worst. Removing a TV from a box and plugging it in is not a premium service--it's the bare minimum. Anyone could do that. This experience feels like a bait-and-switch, and it's incredibly disappointing from a company that's supposed to specialize in electronics. I would strongly caution anyone considering their setup services--make sure you get in writing exactly what they will and will not do, because clearly their definition of "setup" is not what any reasonable customer would expect. Save your money and your time--this was an absolute waste of both.

Tower Audio and Cellular - mobilephones - Updated May 2026

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