What happened to customer service ? So tired of "call this number" !
Long time Manasquan resident. I have purchased many phones at this store over the years for myself and family. Generally pleased with service but recent experience has me going elsewhere. Not sure if this is Verizon business model or store policy at fault.
Needed to replace my I phone after damage from fall. Went to store for solution and promptly advised that i have phone insurance on my plan. Salesman gave me web address for Asurion the insurance provider. Thought this should have been a quick in-store service, but hey no big deal.
New phone arrives within a few days all good. Started getting error messages that battery on the not new, but reconditioned phone, is not Apple certified. Battery worked intermittently or would not hold charge. Stopped in to store for help, " Sorry we don't service that, here's the web address for Asurian." Web site could not process, referred me to 800 #.
Third visit to store for solution after phone essentially became unusable, smug salesman gives me same " call this number, go to website" BS.
After voicing my frustration, he hands me the store phone to make the call to the insurance provider. 30 minutes in the customer service que, finally another phone is ordered.
One would think that good service would insure repeat business down the road. Not here, I'm done.
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