Mini Price Storage was the easiest part of moving across the country…read more They have exceeded my expectations. Everything from moving in to answering questions while I'm away, it's been effortless.

Hello, I am writing…read moreto retract the positive review I submitted for Dylan Villegas. I called yesterday to request that my June payment be postponed until July because I experienced an unexpected financial hardship that was beyond my control. My dog recently passed away from kidney failure, and I incurred significant veterinary and end-of-life expenses. I explained that I would be able to pay both the June and July payments together next month. Dylan told me that this arrangement would be fine. I specifically asked whether the late fee could be waived, and he responded that it could. However, when I later asked him to confirm the total amount that would be due in July, the amount he provided included the late fee. When I reminded him that he had agreed to waive it, he then stated that he could not do so. Before we had even fully discussed my situation, Dylan was very persistent about asking me to go online and leave him a positive review on Yelp. Based on what he initially told me, I submitted the review. However, after he reversed the information he had given me and did not provide the assistance he promised, I no longer feel that my positive review accurately reflects my experience. My concern is that Dylan appeared more focused on receiving a favorable review than on providing clear and accurate information about my payment arrangement. Representatives should be well-informed about company policies and should not promise accommodations that they are not authorized to provide. Please consider this message my request to retract the positive feedback I previously submitted. I also wanted to bring this matter to management's attention so that another customer experiencing a hardship does not receive conflicting information or feel pressured to leave a review before their issue has actually been resolved. Thank you for taking the time to review my concern.

Thank you guys! Communication was excellent, they worked fast, but also made sure my items were…read moreprotected and took care of everything. I picked a small truck unfortunately but they were still able to get everything to fit! Moved from Virginia to Arkansas. I highly recommend them, as their pricing is also great! Thank you!

Great communication - very competitive pricing. Showed up on time and communicated the day of the…read moremove to make sure everyone was on same page.

Their service is very good. They were very responsive, and were available when we needed them.read more

1st off, I didn't receive the text to check in until the next day…read more I was able to download the app and gain access to my storage none the less. I had a lock and was told if my lock fit, I would receive a refund. It wasn't until I was done loading my storage and went to lock it, that I noticed that the locks that are literally on 99% of the locks was not the same as the one for my storage. What are the chances? So I was not able to use the lock I purchased and was not able to receive a refund for the lock. I think that's really crazy that I was given a storage with a different lock. I was told only about 10 units have the lock I was given. That doesn't seem like it should be my problem. I should receive a refund because there no way I could have even guessed the locks would be different.

Great experience with the staff. Facility was clean, safe, and access was easy! I would…read moredefinitely recommend to others.

Everyone I've dealt with at Mini Price Storage has been super nice and helpful. All their…read moreprocedures and paperwork are easy and quick to complete. And, the move-in truck has been very useful.

Terrible customer service. Bought a storage unit at auction and they did not answer phone calls or…read moremessages that I left to collect my $100 cleaning deposit until it was over 2 months to late to get my deposit. I see that they do not value or care about their returning customers so they have now lost me and many friends and family's future business that often buy these units. Good luck and I hope it was worth $100.00 to loose future business.

i stored my furniture here because we were having a house built. i have never used a storage unit…read morebefore, however when we got our furniture out to move into new home we discovered there were roaches in our belongings. i will never ever use a storage unit again. nasty and disgusting. i have call your office to let them know but no return phone call. now we have to get an exterminator for our newly built home. i am going to make sure orhers know also. aaaa storage doesnt deserve 1 star!!!!!!!!!!

This white male in unit 106 started harassing my family and I while we organize our own unit…read more He was very disrespectful & obnoxious for no reason. I'm emotionally traumatized by him, he had no business raising his voice to me when I was trying to de-escalate the situation. That was very unprofessional of him and he does not need to be at this facility with that type of demeanor. Him doing that makes this place look bad.

1st of the customer service at this location was extremely rude, I was left outside in the cold…read morewaiting for the the "manager" to open the door for 15 min while coming back from her lunch break. After finally being let in I was told my unit was locked by the manger because they failed to take a copy of my ID during the check in process. This was after she sarcastically tell me I could've gotten 1/2 off for only renting with them for 18 days. She then to proceed to tell me I have to walk through the entire building to get toward my unit because I can't walk through the inside door with her because of "security purposes" Anyways. After finally getting into my unit to my surprised everything had a layer of rat poop on it. After opening up my boxes I ended up replacing $400 worth of house hold items and rewashing and disinfecting everything I can .