DO NOT HIRE THESE MOVERS! I was overcharged on my credit card with no solution after calling multiple times and only being able to reach an ai automation. I've never been called back, never got this issue resolved. Extremely disappointed and dissatisfied. Moving is hard enough, this company made it so much harder. Would not recommend to anyone read more

Very disappointed -- loaders at starting point and unloading guys different at new location. No follow through on job-- Just interested in getting finished. Unloaders didn't unload a special glass insert for a table. I called within one hour of job completion. They assured me they would find and get to me. After being ghosted, I called and they said since I didn't complete an inventory of items loaded, so they couldn't help. Out of the kindness of their heart and good customer relations, they wanted to give me $50. Insult as I could never replace for that!!! read more

Terrible experience! We booked weeks ahead of time. The movers never showed up, never called...nothing! I even had a text that mornong confirming the appointment. To make things even more infuriating, you can't get a live person when you call, only AI. Never again! read more

Incorrect Bellhop. They discussed leaving one mattress behind and taking one. The specific conversation includes them saying "oh yeah - you gotta fit one so they can sleep". Instead your crew of "professional movers" took 1 box spring and zero mattresses. A mistake I could maybe expect from intoxicated college students ... not your allegedly professional company. read more

EDIT: No one from the company ever called me. They care more about looking like they care than actually doing anything. Bellhop answers the question: "What if I hired an Uber Driver to move all my precious belongings?" I seriously question the manner in which this company qualifies individuals to move furniture. I had a move from Northern Virginia to Richmond and it was explained two different teams of "professional" movers would appear at the start point and end points of the move. The team that showed up at my old home came equipped with tools and did a fine job efficiently moving our furniture - there were some dents and dings and they put a small hole in a door without telling us - but I guess it could have been worse. Maybe a three star experience. The team on the other end? It was like hiring the neighborhood kids off the street to unpack a moving truck. I swear not one of them weighted more than 140 lbs. soaking wet and I was forced to help move some of the heavier furniture. They just sort of showed up, none of them knew each other or had ever worked on a move together. There was almost no communication and, while every one of our boxes was clearly labelled, within minutes they just sort of started putting them where ever (unless I intervened). Of course it was hard to oversee them since this group of rocket scientists didn't bring any tools and were completely unable to reassemble any of the furniture the first team had disassembled. I was frantically attempting to remove legs to furniture with a tiny screw driver that didn't fit up my stairs - something a professional team with tools could have handled in minutes without much effort. I was up until 1am, literally making my bed, after I finally discovered the box that contained tools that I owned. When the team decided that they had met the narrow conditions of moving all the boxes out of the truck and across the threshold of my home, they promptly left. The team leader, who was trying his level best and was working with a bad couple of teammates, made some decent efforts. But I could see in his face that he knew this was all hopeless. The scene they left was absolute chaos along with marks on multiple walls. I'd concede the move was a bit difficult since my new home has narrow hallways and stairs. However, a company with experienced and "professional" movers would have done a much better job and made the experience much less stressful. But I should have known that Bellhop isn't a real moving company - it's a gig-economy website/app using a business model of exploiting under-employed, unqualified individuals and I bet they think they are super innovative while they do it. Honestly, it would have been more efficient if I just asked a Grubhub driver to kick me in the groin a few times and given them a $1,500 tip. If that's your bag, by all means give Bellhop a shot. But I would hurry since a company this poorly conceived isn't going to be around for very long. read more

Book 2 "bellhops" to help me move the last few things I can't get by mself in the car. Confirm the booking. Rent the van, show up early, and no bellhops. Call the company, they say they will get back to me in ten minutes. 20 minutes later I call, still have no idea. At 2:41 I get a call saying they are not going to be able to assist, but they will gladly help me find someone who can help. Meanwhile, the clock is ticking on what should have taken 30 minutes tops and my 6 hour van rental. Feels like an Uber for movers. Just deal with a real company. These guys are unreliable. Gotta go, this desk isn't gonna move itself, and Bellhops ( should I say Hellhops?) sure isn't going to help with it. read more

We have moved several times and this is by far the worst truck loading job we have ever experienced. When we got to our destination the movers that unloaded the truck (different company) we're laughing and taking pictures at how bad our truck was loaded. Boxes were smashed, furniture was not properly wrapped and thus scuffed or damaged altogether. On top of all that we had to end up selling a sectional sofa and office chair because they couldnt fit it in the truck when we used the exact same truck and had even less stuff from the prior move. read more

Here is a picture of the damage Bellhop did to one side of my entertainment center. I have additional pictures of the damages done to my bed frame, bedroom dresser, kitchen table, and hardwood floors in my living room. Beware if you decide to hire this moving company! They sent me a settlement offer of only $308 after they damaged thousands of dollars worth of my furniture and flooring. The document they sent me for the settlement agreement did not even show how they arrived at this figure, so I'm assuming it was completely arbitrary. I am still waiting for a response to my follow up email I sent yesterday morning. Completely unacceptable. read more

Bellhop Moving - Movers Near Me - Richmond, Virginia

We used Bellhop several times for a recent local move: a couple guys to load and unload a POD, and then a team with a truck for the final move. Everybody who helped us was courteous, professional, and experienced. They showed up on time and accomplished the tasks quickly. The truck move was challenging and they made our variety of stuff fit in the truck. Communication was perfect every step of the way. Tim was a very capable lead. Would use again. read more

My wife and I used Bellhops services for the first time and it was a great experience. The guys were great! Lead bellhop Aaron was great and very experienced as was Dillon, who was also very good and efficient. read more

I've used movers in the past but this is my first time using Bellhops and I was pleased with my movers they were very efficient and communication was good as well. read more

We had an excellent experience with Aaron T., Keene M., and Aaron M. They worked so quickly we were amazed. Very professional and friendly! I'll only use Bellhops from now on for the great value and professional movers! read more

Terrific moving experience with Cole and Jabril! They were on time, worked expediently and carefully, and did a great job start to finish. I would definitely use Bellhops again after the positive experience I had. My move ended up taking a lot longer than I had originally expected, but I do think that this was a direct result of their attention to detail and care for my furniture. read more

We moved on June 22, our movers didn't wear any personal protective gear during our move. They had to change our time 2 hours before we were supposed to begin and then arrive more then 30 mins late. Our driveway and main road was damaged when the truck backed in, leaving a 2 foot gouge half an inch deep. We were then charged for 18 hours of work when they were there for less then 4 hours. Our bill was more then $2000 over what it should have been, then when they fixed it they tried to charge us as if our team arrived on time. It took almost a week to get the right form to fill out, with less then a day to do so before their damage policy would have run out (because no one would give it to us). We were told that we would have to contact Mr. D. They neglected to mention he was our driver. I thought I was talking to their insurance company and the driver never corrected me either. So when he said he'd get it taken care of I thought it was going to be the correct way. We were 10 mins out from getting home when we got a call saying someone would be out today (July 5th) to look at it and possibly fix it. We arrived home to a mostly dry badly done tar patch. I feel violated by this company, by the driver and by whatever handy man stopped by and did work on my property without us being home. No I didn't expect our driveway to be redone but I did expect to be home and have CHOICE as to what was done on my property, to my property. This company is boasts that they have unmatched value, legendary service and epic punctuality. But they tried to over charge us by $2000, they ran us in circles for two weeks and were more then an hour and a half late to our expected time. They have not taken responsibility for what happened or how things were communicated and have done nothing but blame the driver and blame me. Deplorable company, move with them at your own risk. read more

This place was great the first time so we called them back. Unfortunately this time we were quoted a price then miraculously the price went up $310!!! The first move entailed many pieces of furniture, this time it was boxes, First time 6 movers showed up and we paid less then the quoted price. This time 2 movers showed up and the time was drawn out apparently. Bit of advice, if you present a quote to a customer, explain the process in detail instead of surprising them by doubling the bill. Your excuse that we we're quoted two hours doesn't mean a thing if you don't relay that to your customers. The service was fine however the office needs a class in customer service and honoring a quote they failed to explain! read more

We had Bellhops scheduled to help us move and they cancelled at the exact time that they were supposed to be at our home. Do not recommend at all. read more

The employees at this company are very polite. Introduced themselves and shook our hands. However be aware that they don't know how to pack a truck. I was inside the house helping the bellhops and my husband was outside taking care of garage packing. Lesson learned is that you the consumer should be at the truck making sure your stuff gets packed properly. The amount of damage to our things is unknown as we haven't unloaded the truck yet. But we already see damage to our kitchen table because it's in the back of the truck. read more

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That was a great experience. Blaize and Harry helped me move from local to local. They are nice and efficient, but the company should buy more and upgrade tools for them. They didn't have electric screwdrivers, it took up a while to reassemle my bed together. Their cart had one missing wheel, which made big furniture moving harder. But in general, I had a great experience here, and I recommend them to customers who don't have a lot of things to move, just like me. read more

Disappointed. The first time I used movers and I was really excited to have the help finally. The quote provided seemed reasonable and I expected it to increase at least slightly, but not by $400+ when it was said and done. I was working along side the guys, moving as much as I could myself but they still seemed, put out? One guy kept muttering about my "shitty ikea furniture" and another just seemed tired. I was lugging furniture and boxes and he'd grab a bag or 2. The disassemble/reassemble of furniture was really attractive and I only had 2 pieces, my bed and my sons basic af "shitty" ikea crib. But while I was at the store getting snacks and drinks for the guys they "put" the crib back together. Thank god I checked it right after they left. There are 4 holes and 4 screws, again - pretty basic. But somehow they just laid the frame in and balanced it. They put the crib inside out, screw holes were clearly on the outside, and they did not bother to use an Allen wrench that they had originally used to take it apart to fix. Thank god I noticed it before I laid my child in it that night. Tearing through boxes to find your tools right after you get in your new house is not something you want to do after paying others to do it. I wish they had at least warned me. And then when I called regarding it, the office said they would call me back to discuss and never did. Just took $50 off my bill, which is already an online promo/code I was planning on asking for and available to anyone. Huge bummer. read more

I had to move our daughter remotely because we can no longer lift heavy items plus with COVID, I had to rely on a team to move her things remotely. I was absolutely stressed until all of her things were in her new place. Well, the Bellhop team was fantastic. They even waited so that they could get all of her things into her place which was delayed for them to enter once they all arrived. So we went over our 4 hour window, but thankfully they remained with her and her things and they were able to complete the work with an additional 40 minutes. My daughter said they were all great and very patient! I was extremely relieved and would use Bellhop again without hesitation. 5 stars to our team! read more

So so happy with the move and service! Everything goes so smoothly it's actually really impressive - they call you the day before to confirm, come right on time (mine even came a little early), start the timer on their app, move things, finish. Then you confirm the total move time and later pay by the link that's sent to you via email! Simply genius! My movers were current students at VCU and they couldn't be more friendly and helpful. They were booked for an hour and got everything done in 40 minutes... and I love that this is a men-only service, because not every move requires a truck. I will definitely use Bellhops again. read more

The "Captain" mover called in advance to confirm the time/address. Both guys showed up on time, and were extremely fast/efficient! They also did a great job of being careful with my belongings. We completed the move in less than the predicted time! They made this my easiest move yet! Would highly recommend them again! read more

The move was easy to schedule, had good communication leading up to the big day, and the two bellhops that showed up were pleasant and careful with my items. Richard and Martin were very professional and I'd definitely recommend bellhops and the crew to others. read more

Great experience. We had a last minute change and I was able to get in touch with the folks the day ahead of time to make the change - super easy. The guys showed up on time. They worked hard and were both super nice. Would totally used them again. read more

This service is awesome! We used this for my Dad who is in his 70s and was moving to a new home with a couple of heavy pieces so needed more help than just two of us. I booked two Bellhops on Saturday night for Monday at 9 am and had absolutely NO problem at all. The communication via email and text is timely and very helpful in terms of preparing us for the move and then finalizing the payment. The captain bellhop called in sick Monday morning so headquarters quickly arranged for a substitute who then called us on his way with an ETA as he was going to be about 1 hour late. In the meantime, the other Bellhop was already at the house helping my Dad unload some pieces. Both Bellhops were friendly, truly professional, efficient, and just fantastic. We will DEFINITELY use this service in the future! read more

The guys were nice but the service delivery time was unacceptable. I moved dinning and living rooms (sofa, love seat, 8 chairs, china cabinet, hutch and two end tables) it took three guys three hours just to load the truck. The guys are not professional movers but college kids home for the summer. The truck didn't have the required tools for the move. I will NEVER use this company AGAIN! read more

We needed to move a heavy adjustable bed up a long flight of stairs. Bellhops made it easy to schedule 3 guys for an hour. Andrew G's communication was excellent. All 3 guys arrived on time and were very efficient. Highly recommend Bellhops. read more

Hiring bellhops was a very simple hassle free process. I will definitely use this service again. I highly recommend this company to anyone who just needs a little extra muscle power to get things moved. read more

We moved 7/31 and our Bellhops were great. They were punctual, polite, and very efficient. We had a few very heavy items and they moved them with ease. They took great care of our things. I would use them again on our next move read more

After two stellar experiences with the Bellhops team, I will use this service every time I move from now on. It's like Movers 2.0. Very affordable, excellent company culture, A++ would move again. read more

Today, Matt and Evan helped us move. They were fantastic! Not only where they fast and efficient, they were extremely polite. I highly recommend not only Bellhops, but thumbs up for Matt and Evan. read more

4th time using this company....and THE LAST!!! booked 3 movers, truck and 4hr job to move 775sq ft. 1 bdr apt. on a Wed. 2 showed up (3rd got hurt on earlier job...no call to let us know this) told us they couldn't move the big pieces of furniture w/ 2 guys would have to book another move to come back to get sectional, dresser and bed frame w/ headboard and footboard. At destination....only ONE guy showed up..other mover had a 2nd job he "had to be at". WTH!! So 1 mover, my daughter and her BF finished the move to the new 3rd flr. apt. Had to schedule a 2nd move for Sat. (3 days later) to get rest of furniture. SEVERAL calls later to finalize billing etc......(which ended on Sunday) they insisted on charging me for BOTH moves...which should have only been ONE.....my total discount approx. $65 less than the ORIGINAL charge of $608. DO NOT.....I REPEAT... DO NOT use this company!!! On a bright note......"Ace" and Kevonte......... AMAZING men!!! The 2 movers who actually did the work!!! read more

Definitely not professional movers, just able-bodied college guys. They were very enthusiastic and hard working but made some basic errors packing the truck that ended up damaging several pieces of furniture. I had a large supply of furniture blankets and told them to use them to cover the furniture (obviously?). They ended up only using half of them and I had several pieces of wood furniture with damage as they made a cross-country trip with no padding or protection. Bellhops did refund the price of the whole move. Just expect these guys to be able to pick up boxes. Anything beyond that and you need very specific instructions and to watch them the whole time. read more

I used 2 Bellhops to pack my U-Haul for my long distance move and they were fantastic. They arrived on time ready to work and got my entire house loaded in less than an hour. I would definitely use them again! read more

I asked for two people for my move and only one showed up at my original location. They did find someone for the second half of my move though. The guys they had were really good, just the scheduling wasn't great. My original bill also reflected that both guys had shown up for the entire time. I wouldn't suggest this service if you're looking for reliability. read more

We used Bellhops for the second time. Awesome group of guys. Love the way they communicate by email and their follow up. Would recommend them to everyone!!! read more

Luke and Garrett were very efficient and hard working with great attitudes. I recommend Bellhops and will use them again.

Our team of movers arrived promptly, which is huge on moving day. They were very friendly and enthusiastic. We had two Bell hops, and they did a great job loading and unloading for us. The price was great, amd we paid exactly what we were quoted. One dresser drawer got broken, bit I purchased their insurance and hope that this will be repaired. read more

We used Bellhops for unpacking a large Uhaul truck with lots of large furniture pieces and many, many boxes. Our two Bellhops were friendly, fast, and professional and unloaded the truck in 1 1/2 hrs! I will definitely be using Bellhops again in the future! read more

Terrible. Booked these guys two weeks in advance for a move today and they simply did not show up. We called them, and then called management, and they confirmed we were booked and our movers decided not to do the job. Two hours later the company is still scrambling to find replacements - but nothing so far. Like everyone else, we're moving on a timeline, and this experience has been awful. If you're looking for reliable help, look elsewhere. read more