Does not deserve one star! I do not recommend Brandon Briggs of B. Briggs & Co., LLC as a mover for large moves. He has no knowledge, nor care, of proper packing when it comes to moving a large quantity of items that cannot be collectively packed, antiques and collectibles. He has no respect for possessions nor his client's health! I had explained to him my rare situation of having a lot to move including antiques, collectibles, potted plants and loose items. He asked for pictures and I provided pictures, but I kept emphasizing that the pictures were not enough to show every single item. That would have taken me months to provide. I kept hearing from him I had no worries and he would get it done.
The move was scheduled for June 4th at 10 am., and he was late due to him at last minute finally realizing his 17 ft truck would not be big enough and he had to find a bigger truck. An example of poor management in corresponding with his clients.
I had explained to Brandon that I had two outer sheds. One was for my garden and yard equipment and the other I wanted my large tubs, boxes and specific furniture was to go into since two rooms of my home were having work done. I let him know that those certain items I wanted packed last, so they would come off first. He did not listen and packed things in tightly, only so they would fit. Another example of poor management. He does NOT listen to his client.
When it was evident that it would be dark before we even got on the road, I told Brandon that I have night blindness and explained that I needed him to drive a constant 70 MPH where permitted, so that I could follow him safely. I also told him I have already had 3 heart attacks and had to avoid stress. He seemed to understand and again assured me.
He did run out of space and I ended up having to leave behind a lot of my antiques including a set of brass andirons! Yet, as they were removing items, they had managed to pack items from a room I told them were NOT to be packed.
The drive there was horrific! Not only did he race ahead of me where I had to drive at one point 85 MPH to catch up, but he also kept driving off the road, changed lanes recklessly, and rarely used turn signals. He disrespected traffic laws including the move over law. Several times I flashed my lights hoping he would stop to check why. Later, when I spoke up about this, he only fussed at me, thinking at one point that I had almost missed an exit. He insisted when I told him I had a hard time keeping up because he was speeding, he claimed he had made sure that I was behind him the whole time. There was also a downpour of rain and twice I had to slow down to even see where I was going. I was too terrified to drive, but he had gotten out of sight, and I was concerned for my belongings.
Unloading my belongings, they had not packed what I wanted to come off first. Not one item got put into my garden shed. Items I wanted in the house were put into the shed. No matter how many times I tried to correct them, Brandon did not listen, but continued as he pleased. I also started noticing damages and brought this to his attention. He claimed items were damaged before he loaded. One item he damaged is an antique end table that now has a non-repairable hole in it. I was shocked to see one of my heavy crates come off the truck absolutely crushed.
His immaturity could not handle my criticism and he told me I was upsetting him. He thought because he had the ability to talk calmly, that he was in control of the situation. He told me if I upset him one more time, he would leave my possessions on my lawn. Not long after his comment, he said something that contradicted what I had said. I corrected him, and again I commented that he does not know how to listen. He claimed that I had again upset him and told his partner everything else was to be left on the ground. What remained to be unloaded were boxes and my furniture that was to be loaded last; therefore to come off FIRST!! Many of the pieces of furniture are antiques and nothing that should have been left out on the wet ground.
I stayed stressed through out the 3 hour drive. All of his words of assurance were nothing but lies! His loading my possessions carelessly, but just so they would fit is unacceptable. Then how he unloaded my most valuable furnishings last is totally suspicious! Driving reckless while transporting my possessions is totally unacceptable. Damages are repairable, except for the end table. Fortunately, the crate he carelessly packed had mostly non-breakable items in it and items can be replaced. My plants were mostly crushed but are coming back. I have tried to put this behind me, as the antiques he was not able to load that I had to leave behind, and I am trying to move forward. Others have convinced me to file this complaint. read more