This is a newer facility and it's really nice. Well lit, feels safe, kind staff. So glad I found…read moreit! The only thing that concerns me is that apparently the rental price can fluctuate- the rate is not locked in.

CubeSmart Self Storage is clean with good lighting. Although short-staffed, the service was…read morewonderful and informative. BREE assisted us and answered our many questions professionally and patiently. Bree's attitude was so good even though she had to drive from Rhode Island to Boston. I hope that more people like Bree will be hired.

I had a very disappointing experience when contacting this facility to ask about pricing and unit…read moredetails. As a first-time renter and someone who is not local, I was calling to get information about short-term storage for my child's summer dorm move-out. Unfortunately, the property manager I spoke with was impatient and dismissive throughout the conversation, repeatedly saying "oh my God" in a way that felt disrespectful. The call lasted less than 10 minutes, yet I was made to feel like my questions were an inconvenience. To make matters worse, I was quoted a higher price for the same size unit than what was advertised on the website, and I was told that no written or formal confirmation of the total price was available. Because of the poor customer service and lack of transparency, I decided not to move forward. If this is the experience at the inquiry stage, it's hard to feel confident trusting this facility with my belongings.

Moving is always stressful, even for the best planners. My experience was great at PS at Assembly,…read more50 Middlesex. Michael and his team keep a clean facility. They were friendly, professional and accommodating. Thank you, guys, so much, I will miss you all! The one note that is a challenge is that because of their location, there are a lot of unhoused folks. As a result, they keep their bathroom under lock and key. I hope there is a more user-friendly solution, not everyone can hold it! LOL.

This could be the worst run business I have ever seen. I had a storage unit here for about 9…read moremonths and I could not say one good thing about the place except for the fact that it was cheap. Trust me, I understand why it is cheap. Normally I would say that it is just a storage unit, so how could it vary much from others...but I was completely wrong. FIRST OFF, their hours are ridiculous. They are "convenient" for the people who work there and not the people who have units there. They close at "4:45pm" on weekdays. Like seriously, who closes at the that time? Not 6, not 5, but quarter to 5. Like a normal person, I mostly do not get out of work until 5. So them closing at 4:45 makes it convenient for NOBODY to grab stuff from their storage unit, but only makes it convenient for the people who work there to avoid rush hour traffic. SECOND, the people who work there are rude. Maria, I think is her name, acts as if you are doing her a favor by being a customer there. "I am sorry, am I not paying you for my storage unit?" One time I really had to grab something from my storage unit and they closed the gates at about 4:35. I had to drive around to the main office and when I walked in, she was standing there as if she was looking at the clock ready to lock the door and get out of there. I asked her to please open the gate so I could access my unit and she said something like "well you better hurry up." What ever happened to the days of accommodating the customer? THANKS FOR BEING SO ACCOMMODATING. I had to rush up to my unit and make sure I was out promptly before 4:45 so she could leave. What a joke. The opposite of customer service. I am in sales and I pride myself on customer service and there is nothing that aggravates me more than bad service. This was beyond bad service. THIRD, they are so cheap. One would ask "It is a storage unit... how could all of this be true for such a simple business?" Oh it is. They put no money back into their facilities, making it inconvenient for customers. The freight elevator is always broken and they never fix it. You can tell the locks on the elevators are all cheap "makeshift" locks that break, and makes it so the elevator won't work. When you enter the house that the second level units are in you have to open a garage door to get in. The thing is SO loud. Put some WD40 on it. THEN, the lights in the facility are on a timer. When I originally first got my unit, it was a 30 minute timer and almost every time I got left upstairs in my unit when the light went out. So frustrating. THEN, THEY HAD THE NERVE TO TAKE OUT THE 30 MINUTE TIMERS AND INSTALL 15 MINUTE ONES, JUST TO SAVE $$$$ ON ELECTRICITY. ARE YOU KIDDING ME!!! From there on out I should have turned the dial to the full 15 minutes before I left, just to run up their electric bill. So cheap. There is also no heat or AC in the building. I mean AC, I get it, but no heat in the winter gets brutal. Put some money into the place. There was one worker there, I forget his name, but he was a very nice man. I could tell they did not treat him right, but he was a hard worker. He opened the gates for people and fixed things when they were broken. He should be praised. He was always very accommodating to me and I thank him for that. A few more things - they are are open for 4 hours and 45 minutes on Sunday. What kind of business hours are those? I mean, really? At least give me 6 hours. Also, every time you open the door to your unit, you literally have to wear ear plugs because the sound the door makes when you open and close it is so loud, it literally frightens you. As for McCarthy self storage, get ready to be inconvenienced and appalled at the level of service every time you enter the premises... that is if you can make it there during their business hours. TERRIBLE. TAKE A CLASS ON SERVICE.

I was nearly scared off using this place because of the 1-star excoriation it received from the…read moreother Yelper who's reviewed this place. However, the price and location were right, so I decided to try it anyway. After all, I could always leave if I hated it. I'm glad I did. McCarthy Self Service Storage is a decent and competitively-priced storage facility. While it shows signs of use, I find it as clean as most storage facilities I've used. Maria was working when I visited, and while she is no shrinking violet, she was pleasant and helpful. The second floor units are accessed by a flight of stairs, but your cargo can ride in the freight elevator if it's too much to carry. This feature was nice when I was there: I could load a significant portion of my truck into the freight elevator, close it up, send it upstairs, and then unload it, rather than making many trips up and down. The entrance to the elevator is outside, so you can pull your car or truck right up to it. The only thing that would make it better is some flatbed dollies and handtrucks for rolling the stuff to and from the unit, but oh well. Of course, the Achilles' Heel of this design is that only 1 person can use the fright elevator at any time, so if there had been another customer using it ahead of me, I would have had to wait, or carried my stuff up the stairs. The freight elevator has some peculiarities that Maria showed me; after following her instructions, it worked fine for me. Chris A. is correct when he states that the hours at McCarthy's are much more limited than at most storage facilities; I guess this is something you just accept or don't; there are plenty of other places that have automated code-activated gates, etc. so that you can access them on a more liberal schedule; they also cost more. He is also correct that the non-climate controlled interior reflects the comfort of the ambient temperature; again this is a take-it-or-leave-it proposition based on your needs and wants vs. willingness to pay. I had to reset the timer on the lights once during my visit; unless you are spending an oddly large amount of time in your unit, this should not be a major issue. Conclusion: McCarthy is a decent storage option for a person whose needs are compatible with what they offer.

I had a great experience with Yellowbrick, and I can't emphasize it more. I've kept my things in…read morestorage places outside of Boston for years now, but this past time I wanted something closer to the city, and I was only renting out for a month. They gave me a pretty good deal, if you're a student ask about special rates, and it was about the same rate as I had been paying. Another plus is that they'll let you use your own lock, which I've found to be rare in storage units, and the facilty is very clean, and I found it to be pretty well lit for a storage unit. Yellowbrick is in a narrow alley, and has multiple levels, however that wasn't too big of a hassle. The staff was always super friendly, especially Trevor, who ended up helping us back out of the ally in a big truck and stopped traffic for us too. If you do have a bigger vehicle definitely be aware that there could be some problems. When I was moving out of the storage unit I used their new delivery service. It was $90 but I found it to be worth every penny. They delivered to me on Labor Day, and generally seemed to be working that entire weekend and really flexible. The guys were very friendly, on time, and incredibly helpful. They were so wonderful, especially as I was all by myself trying to move a carload of stuff. If you're looking for storage near Boston, I would say this is a great bet.

This place is great…read more The place is clean, the prices are great, and the guys I dealt with (Tom and Fred) were very nice. I've read the negative reviews, and they are unjustified. I went there on a hot day and the inside was nice and cool. Is the entrance spacious? No, but that didn't stop me from comfortably driving a 10' U-Haul truck right up to the door. And when I had to back out, Tom was great about directing me and stopping the traffic on Harvard Ave. As for the hours, they are clearly stated on the company's website. If you are literate enough to write a review here, then you should have no problem reading the clearly printed hours on the website. Is this place ultra-modern? No. Are the insides of the storage bins well-lit? No. But neither of those things is incredibly important (unless you're planning on illegally living in the storage unit). I've stored stuff at other places such as Brighton Storage and the storage wasn't well-lit there either. I'm not so crazy about the paint flaking off the brick walls, but honestly, there is absolutely no need for there to be paint on the walls. It doesn't protect things any better (although, again, for those planning on illegally trying to live in a storage unit, it might make you feel more at home). The other thing is that after you finish dropping off your stuff, you can go to S&I (probably the greatest Thai restaurant in Boston) on Brighton Ave. and stuff yourself. And then you can grab some brews at the liquor store on the corner. I don't know who the owner is, but as far as I'm concerned, Tom should be getting paid more. That guy turned an incredibly hectic and stress-filled day into something a lot less so. Great job!

Hands down best storage facility in the Boston metro area. Maybe anywhere. Stop looking and do…read moreanything you can to get a storage unit here. I looked at 20+ facilities all around the metro area and nothing comes vaguely close to the safety, cleanliness, and service provided here. Drive through bay for your car and truck makes you feel super safe even if you're a female going to and front the unit alone (most storage facilities are terrifying). The bay is also clutch for moving trucks especially if a rain storm or blizzard hits on moving day (we had one of each). It's well lit and bright. Units are all super clean as is the rest of the facility. It's well staffed and Leo is wonderful. Climate control will keep your precious belongings safe even in frigid Boston winters or humid summers. We tell everyone we know about ezstorage. I had just resigned to the fact that all storage units are terrible, sketchy places often with homeless people living in them if you're anywhere near Boston, oh and they'll rip you off too and raise your rates or never stop billing you. Storing your goods does not have to be misery, people!! Go to EZstorage now. They're honest and wonderful. You have actual peace of mind knowing your stuff is safe. Yes I really am that pleased with a storage facility. It is THAT good.

Today was the last day with EZ Storage -- several months early due to their manager. Overall the…read moreplace is clean, well laid out and easily accessible. Having had a small business in the same vicinity believe me my tendency would be to be as supportive as possible but the treatment I received was inexcusable. 1. I never missed a payment. During Covid, I mailed my monthly payment within days of being due ( even though my own vendors were months behind) and due to the mail service at the time being very slow, I was slapped with a late fee which took some discussion to remove despite the whole world at the time being exempt from late rent and eviction. 2. More recently I went to move items out and had an accident where my face was bleeding profusely-- no one was in the office or reachable by phone ( I sat by my phone with blood all over my clothes , crying and trying to reach a family member. Why the manager did not forward his phone to his cell in this day and age is beyond me and should be a security requirement, but the fact that I later learned it was he walking by me numerous times without an inquiry was unbelievable! The man with him later turned out to be quite kind and got me ice once I figured out that the manager was on the floor. 2. The next time i went to the unit was the 5th of the month and my check had been mailed on Monday the 3rd. I could not get in despite the fact there is a 10 day grace period. The manager told me he could override the controls but only if he were in his office which, based on past behavior, could have trapped me there. I was in the process of getting him a personal cc ( would also need to cancel my check) when he hung up on me-- seriously? 3. I was pretty upset when I called back and mentioned his neglect when I was injured and lack of safety to which he replied " I am not here to serve your beck and call." 4. Fine free country -- CUBESmart is awesome!!

I have a large "kit" of rolling racks, hangers, tables, chairs, machines, and other things…read morenecessary to set up a costume shop at a moments notice. I have rented storage units in the "city" and pulling a 10-ton truck in to load in and load out is a nightmare. While filming in a warehouse in Wilmington I noticed this facility being built. At the end of the year I decided to go check it out since it was time to put the kit to bed until February. It was awesome. Easy to get into. And the manager is so amicable and accommodating. She understood that having multiple units near one another was ideal for our load in and explained the facility rules of operation/billing/access clearly. The little supply shop was great, too, when we discovered our padlocks were too big. And that we'd run out of shrink wrap. I've suggested this facility to two other stylists and everyone has been thrilled with their experience. Glad to find someplace easy to access and with a small business approach to customer service.

Place has really gone down hill is and is no longer cleaned. Bathroom is always disgusting and…read morethere is never any toilet paper or paper towels. There is constantly an accumulation of dead flies near the window in the hallways which seem to never get swept up. Perhaps the place needs a new manager who actually cares what the facility looks like and cares that its clean.

I just wanted to give a shoutout to Prime Storage, as there is plenty of option out there. You all…read morehave Incredible staff, who are friendly Knowledgeable and helpful. Thank you, Mariaceleste! They treat the place as their own, and it shows. I recommend your location to anyone in need of your services. Keep up the fantastic work! Dj

This is the first time I've needed a storage unit. I was helping a family member move out on quick…read morenotice when the pandemic hit. I just have to say that Anthony from Prime Storage in Somerville, MA, treated us like a friend. There was no way we were going to get there in time on the last night, and with a 5am flight the next day, we couldn't have made it then either. I called and Anthony was really understanding. We were not very late by the time we arrived, but late is late, and a lot of people would have not waited. That whole chaotic time period was so stressful and I can't say how much we appreciated that Anthony helped us out! We got a pretty large unit and it was clean. The area was very convenient for our needs. We'd go back again if we ever need another unit.

I wanted to add a quick review on Kelly in the front office as she has been extremely professional,…read morefriendly, and accommodating during the time I have been storing at this facility. The facility is very clean with multiple entrances on three sides (dollies and carts are placed at each entrance). If you go after hours there are security keypads and security cameras. The prices are reasonable and it's conveniently located right off route 95 and is located on Boston Road (3A) in Burlington Center. I highly recommend this storage facility to anyone looking for safe and secure storage.

Amy was very helpful - I needed to switch unit to wider rather than deeper (same dimensions) - she…read moreshowed me a few different units between both buildings helping find right fit for my needs - she also took time to explain contract/obligations, answer all my questions & discounted 2nd month rent - despite negative reviews about raised rates, she assured me no rate increase prior to 9 mos (plan very short term rental) I vetted storage facilities in city & burbs - this facility has excellent customer service, competitive rates (lower than any facility I found) & convenient, easily accessible location I also spoke with another female employee regarding reservation who was very helpful - unfortunately, I didn't catch her name I am very new to this facility but my experience so far is excellent