Great service! Frantz was very professional and sweet, made…read morethe process smooth and easy

I must say I've dealt with many storage companies but the customer service I received from…read moreSafeguard @ 156-01 Liberty Avenue was great. I got a detailed walk-thru yesterday, I was shown multiple units to fit my items for storage.

This place is full of hidden fees. I booked a storage unit online at $155 a month, when I got there…read moreI paid almost that much before I even got a unit assigned. They charge $10 for storage insurance , $20 for a lock, $25 for administrative fees and a bunch of other tag ons that I don't even remember like keys and key fobs. The worst of it all, the guy taking your information is slow as molasses. So the entire process takes about 30+ minutes of time while your truck rental sits and waits. They won't give you the key until they're done so your friends can't even be helping while you're inside. And after I wait for the slowest typer on the island to finish he says oops it didn't save. I hope I can find my next place quickly so I can cut my time with them incredibly short.

Tjader at the East Rockaway location was so helpful to me. I called to make a payment and was told…read morethe rules had changed and I was no longer able to pay over the phone or online. I don't live in NY and am unable to make payments in person. I was wondering how I'd be able to pay. I called before the office was even open and she answered the call, kept me calm when I was concerned over how I'd pay and then she accommodated me and let me make the payment on the phone. I truly appreciate her assistance. I was panicking and she made everything easier. She truly deserves 5 stars.

Te atraen con una promoción donde pagas la el 50% de la renta el primer mes. Y luego te hacen…read morecargos sin previo aviso. Inicie pagando solo 46 dólares y al dique te mes sin previo aviso me cobraron 20 dólares más. Al sexto mes ya me incrementaron otros 12 dólares. En el Septimo mes nuevamente me incrementaron a 71 dólares. Y este ultimo mes me cobraron 103 dólares. Cada mes me hacían cobros según ellos para mejorar las instalaciones y otras cosas. Me parecen unos descarados y abusadores con los precios. No hay nadie q nos proteja de estas compañías. Dónde quejarse o poner demanda por el abuso ?

I am using their College Point location, and the gentleman, Hudson, greeted me and gave me the…read moretour. He was equally as impressive as Eric from the Maspeth location. required a refund from SecureSpace Self Storage Maspeth Queens due to a payment error on my part. Despite contacting the main office twice and being promised a callback, I am still waiting to receive one, so I contacted the Maspeth location directly. A manager named Eric was extremely thorough, polite, and accommodating. He appeared knowledgeable and promptly processed my refund, which was approved and in transit within two hours of my initial contact with him. Thank you, Eric and Hudson Ebony D Guyton 06/04/2024.

They are truly amazing, the prices are great and service is spectacular. I highly recommend them.read more

Roman is very Great at her job The staff here are absolutely fantastic--always friendly,…read moreaccommodating, and non-judgmental. From the moment I walked in, I was treated like family, which made the entire process so much easier and stress-free. If you're looking for a storage solution, this is the place to go. Highly recommended!

Great customer service !…read more I originally had reserved a container online, but when I got there the size of it was not what I expected. However Theolinda was quick to help me out, give me alternative options, and ultimately transfer my reservation to another available space within the same location, that was exactly what I needed. Super helpful, professional, and courteous.

The representatives were very helpful and informative. I moved into a smaller unit due to price…read moreincrease.. Unfortunately I didn't get their names.. I have been using this storage location since 2019.. I am very pleased ..I definitely recommend this location.. Thank you so much.. Diane

I have a storage unit here for over 5 years . Never had a problem UNTIL NOW. I have spoken to the…read morefront desk , made phone calls and still no solution. I was able to make payments online with no problem . Their online system hasn't worked in over 6-7 months . I once had to call them directly and give my credit card info to someone over the phone . They have an automated service that repeats wrong credit card info and I have to try over and over to make a payment . The automated service has a lag. RIDICULOUS! The owner increased the storage price , no problem , BUT GET THE ONLINE PAYMENT BACK AND RUNNING! I never missed a payment , but this is so inconvenient. ***** MY #1 ISSUE RIGHT NOW IS THE TERRIBLY STRONG SPICE SMELL ALL OVER THE LOBBY . I called 3x to have them give the owner my complaint . Spray the lobby or do something .THE SMELL IS UNBEARABLE ! I recently went to take out jackets and other clothing items . They STINK like the spice smell in the lobby . Everything I take out my unit REAKS of the smell . I haven't taken out my stuff because I have over 4 years of stuff in it . I have 2 jobs and no time to go and clear it. IM SO UPSET that my request about the smell and the payment gets dismissed . Even the employee said talking to owner was talking to the wall . I DONT RECOMMEND THIS STORAGE UNIT TO ANYONE ! I'm going to make a payment today hopefully my last payment , but I'm trying to see what day I can go to clear up my unit . STAY AWAY!

Extremely helpful staff. If you're looking for an economic storage place in queens this is it…read more 5x5x8 is $75 a 5x10x8 is 160 both with ONE FREE MONTH. They text you to remind you of payments! Never charged me a late fee. Have AUTO PAYMENTS WHICH IS GREAT. When you rent the storage you get the truck and driver for FREE. The driver was great and even helped us! Which helped because we are two short girls and one guy. Kenny at the storage place is amazing! Just cleared out my storage place and was even helped with the move! -PROTECTED MY STUFF -WRAPPED MY FURNITURE -EXTREMELY NICE, FUNNY, NO COMPLAINING -Moved to Bushwick for a great price and no hassle Ray at the front desk was SO nice and accommodating. Thank you so much for everything!

Vivian is amazing! She took me through the whole process of renting the space and made it all easy…read morefor me. She is very friendly and took the time to explain details i needed. She took it further by giving me advice on house hunting. The plus though were the food and culture chats we shared and gave me a good restaurant place to check out. Definitely go there when she is around to rent a space!

This was my first experience dealing with storage I came…read moreto 119 24 Jamaica ave safe guard I met an employee by the name of Joseph I have never had such service before Joseph explained everything for me cost how much I would pay initially even down to the specials and offered a free truck service I highly recommend renting at this facility it was very clean and well taken care of

The customer service at this CubeSmart is discussin,I was call rude and disrespectful,because he…read morewouldn't allow me to explain why I was called put the manager on the phone and he called me rude and disrespectful,I went in the next day and the young man at the desk said to me your that rude and disrespectful lady from yesterday,when I tell that really broke my spirit,that day was my day to run my errands which I wasn't able to do I walked down the street,and sat down and cried all I could do was go back home,all I was trying to say to him,was I lost the key to my lock,and what should I do,after feeling so hurt and disrespected I can't even go back there

Please save your money, rate increase more than twice in 1 year. More than a 30 dollar increase…read morewithin one year of having your unit. They do not priorities on time paying customers.

I don't normally re-review a place after only a week, but my recent experience over this past…read moreweekend really made an impact, and it deserves recognition. First, I can not get over how much the costumer service and experience of using both the storage facility (I just upgraded my unit) and truck rental (I just rented a van) have improved over the last six months. Really, it's impressive, and as a frequent customer, it makes a huge difference. This weekend, I got to experience two amazingly great employees, and a reaffirmation of the young woman who helped me the previous time. But before I get to that I gotta say something before I go on. There was an elevator glitch over the weekend. Here's a news flash, elevators have glitches. And, it's not the fault of the people working at the counter. There is no excuse for customers (or anyone) getting nasty and in their face in the rudest, most ignorant ways. BRAVO to the U-Haul staff who remained calm, pleasant and accommodating, despite the lack of respect being shown them. They were 100% professional and did their jobs with complete customer care. I applaud them. Here's another news flash. My last apartment was in a brand new doorman building in Manhattan that I paid an exorbitant amount for rent. And guess what, the elevators had glitches. They went down. They needed service. My old office was in a pretty pricey, newly renovated, top of the line building in downtown. Guess what? The elevators had glitches. Is it irritating, sure. But, get over it. Now back to why I'm writing this. My check in to rent my truck and pick up my new card key was so smooth. Effortless, thanks to Jason R, who I'll come back to in a moment (and Viviana, who proved yet again that she was worth the praise in my original review.) When I got back, I accidentally dropped my key in the men's room and it got locked in there, It was just after the office closed, and it looked like I'd be shut out. But I knocked on the door and Sean, who's always on top of his game, and he unlocked the door and quickly made me a new card key. Problem solved. THAT is the kind of service you get at this U-Haul facility. But, here is what really impressed me. There was an elevator glitch. And I went back to the office, which was already closed. However, Jason R was coming out of the building and I asked him what was going on. He explained the situation, which was something completely out of their control. He was so apologetic and tried to figure out what my various options were. I think he expected me to be all upset or annoyed, and maybe I would have been, if he hadn't been such a great employee who simply took time to show compassion and genuine concern. Getting upset never even crossed my mind. Things happen that are beyond our control in life, but it's the way people (and companies and their employees) handle them that are within our control. Fortunately at this U-Haul facility, they handle it like professionals with the customers best interest at heart.

NEVER GET HELPERS FROM 5BoroughsMove which is contract company of U-haul. I had guy introduced…read morehimself Tim. TERRIBLE WORKER. They supposed to show up to my apartment by 10am, called me at 10:30 and said they have to go to somewhere else to pick up truck because of "U-Haul's fault." Obviously I could check the location even in my confirmation email. He said he's gonna come at 11:30, and NEVER PICKED UP PHONE CALL FOR 2HOURS, NEVER TEXTED BACK. Again he called me back at 12:30 and he said he has to CANCEL THE RESERVATION. No apology, according to him, nothing was he's fault. I was trying to complain, and he hung up on me. Very rude, unprofessional guy. Now I have to find another company in last minute. Just don't want it to be happen to any other person.

Just visited my storage unit last week after a long period. So nice to see that my family's…read morebelongings are in a clean, safe place. I was especially appreciative of the care and service that the manager Jeff Thomas gave. Exceptionally personable, helpful and friendly!

I was mad because no one was in the office but the nice Manager Asia from West Hempstead drove to…read moreHewlett to assist me and resolved the issue.  She was so sweet and kind to hurry from West Hempstead to Hewlett to take care of my needs. Aisha is the bestttt