I've had a storage unit there for a few years. It's dark and creepy, but I only go there a few…read moretimes a year, so no big deal. They raised prices 15% in Jan 2025 and now are raising prices AGAIN by 10% just 6 months later, which is totally ridiculous and just a money grab. My rent has almost doubled in four years. I think that their occupancy is low and rather than put the effort in and try and make more sales, they figured they'd just raise the rent on their current customers. So stupid. I will be finding another storage facility.

When deciding where to store your goods, choose a different company. The late fees schedule is…read moreoutrageous. Furthermore, once you're late on your bill for any reason, you are no longer able to pay online or over the phone through the automated system. This, of course, yields more late fees. Ultimately, it looks something like $15, $30, then $100 per unit. Yes, that's right, you can end up owing 145 bucks per unit just in late fees. I've spoken to them about the inability to pay online or by phone, and nothing has been done. FIND A DIFFERENT COMPANY, there are plenty out there. Calling headquarters about this money-making strategy will just puss you off. Don't bother. As for the business reply to this review- please share your "findings" here. Be transparent. The public deserves it.

I am not happy with my monthly charges getting bumped up an additional 100.00. Also, the hours are…read moreshort and early morning I always have to wait a few minutes over. I should keep track of the times that this happens but since the location opens later than it used to I have to move quickly and handle my shipments quick. I was sent a notice in the mail but I don't think this location can really justify the increased rent for shorter hours. Now I have to move around for cheaper storage and make time for that.

Do not use CubeSmart in Bellerose. The staff is horrible, especially Charles. If you complain…read moreabout his rudeness or the drug deals he does on the premises, management will do nothing to him but will tetminate your lease, illegally lock you out of your unit, and try to sell your stuff online without telling you. The store is not even licensed with the Better Business Bureau or the Department of Consumer Affairs. Take your business to any other company because you will have a hard time getting a call returned or questions answered because the staff is not experienced with customer service skills or how the company operates. Try Public Storage down the block instead.

My husband and I have used other storage places in the past and Goodfriend Self Storage is the best…read morehands down. Christina and Oscar the storage specialists are extremely nice and helpful. The place is clean well lit and the prices are amazing. We highly recommend this self storage place.

I give them 2 stars because the monthly rate is normal and the facility is clean. The downsides are…read morethat unlike EVERY other chain they give you no move in incentives (I.e. free month or free moving truck) Besides that the manager Sunny is very rigid and chaff. His attitude is as though your money is going directly to his pockets. He has been abrasives on several occasions hence why I have moved my things out.

Excellent service always helpful. Reasonable price…read more Always assisting you when you need help Service is excellent, always formally communicating with customer needs repairs if necessary

Very happy with everything there! Good service. Good customer service. I'd recommend it.read more

Manager was nasty every time I call unhelpful they give me a more expensive quote that I find out…read moreonline. I will never go there. I am going to literally file a plate with them for the BBB.. I don't even know how they hire these people or how that is OK in any way shape or form if I could give them negative stars I would

DO NOT DO NOT come here. Came here for the reasonable rent and conveniency. After the 4 month…read morepre-paid requirement to secure a unit, they DOUBLED my rent. Im not sure if this is even legal, I will further look into this matter. I was planning on staying for at least a year. I have less than 30 days before my rent doubles. Now I have to scramble to get my stuff out of this place. Follow up...talked to Tom, he adjusted the rate and it is more reasonable now. I understand raising the rate after 30 days of the promotion price, but not double. But if I hadn't called...

On January 12 approximately 10 PM I purchased a unit, I attempted to move in on the 13th. I say…read moreAttempted because After I rented my van from Home Depot. I went home picked up the six boxes And drove to the storage unit, Mind you the storage unit, my house and Home Depot are about seven blocks from each other. I get to the storage unit. It's about 830 AM, The sign on the door says open come on in. I try to open the door but it's locked. about five minutes still nobody I called the call center at (929) 547-9621, " they do not have a physical person that works at this location and that the key is inside the storage unit" I thought OK well I guess that's possible. But when I went to the storage unit and I attempted to open it, it didn't open it was locked. So I called the 929 number listed above again Spoke to a different person, The second person I spoke to Stated " They're probably walking or helping somebody into their new unit, And asked if I could give 5-10 Minutes" I gave 11 Person still not there. So I called the 929 number a 3rd time This time I expressed my frustration again and the lady on the phone Stated " There is one person for multiple facilities nearby. There was an emergency at another facility." It sounded like she was gonna ask me to just wait and be patient, but I cut her off and stated " That's not my problem, I want my money back. I have to return the van by 10 AM it's 926 " She said that she will put a request in for the cancellation While driving back home to drop off everything that was supposed to go into the storage unit A gentleman from this location called me and gave me a different excuse, He stated "Hi John, you requested a cancellation" I said yes he then stated "why" and I expressed my frustration again. Then he stated "Well, you need to understand sir. There is more than 100 units and I have to check every single one of them so you need to understand that" giving me an attitude. I said "then there should be two people working in that office not one, and that is not my problem that you have to go check everything". He then stated " Well what do you want me to do?" "To process my cancellation & my return like the Request says" I said. "Fine" he's said. I said "Thank you. You have a good day" right before I was able to hang up he said. "Fuck You" That's when I called the 929 number again unfortunately they don't have supervisors but they said that I should be receiving a call from upper management still waiting. This person that was on the phone was helpful, but she kept saying things like but sir, you need to understand no no that's not my problem. That's your problem going back-and-forth. I understand she wasn't the one that cursed at me, but she is guilty by association. Four different excuses, Rude employees disrespectful employees. If I could give zero stars, (wish I can give negative stars), I would

Cheryl is still the bomb but I've only been here 4 months now and my fees have increased twice. I'm…read morepaying close to $300 a month for a unit that I was originally paying about $100. Not cool. It's not even half a year I've been there.

Great service! Frantz was very professional and sweet, made…read morethe process smooth and easy

I must say I've dealt with many storage companies but the customer service I received from…read moreSafeguard @ 156-01 Liberty Avenue was great. I got a detailed walk-thru yesterday, I was shown multiple units to fit my items for storage.

Used ZeroMax for a few items and they delivered it perfectly. No issues with their service. I…read morehighly recommend them

tl;dr Dispatch was great, crew was horrible…read more I want to be fair. Dispatch was professional, helpful, and the price was reasonable, especially for short notice. I wasn't pushed to give more of a tip, although I did tip more than recommended. I was initially really satisfied, but have since discovered they deliberately damaged a 6-level stacked metal card cabinet. When I included it in the inventory, I wasn't aware there were still items in the drawers. Our move was extremely chaotic, and the moving service that we used prior, checked all drawers to make sure they were empty, before moving items. People make mistakes, especially in stressful circumstances. Nonetheless, I accept that the responsibility of checking was still ultimately mine. However, if I had been made aware there were still items inside, I would have apologized, and either offered to pay more, or moved the drawers myself. After arriving at the new location, my son heard clinking sounds, as one of the movers walked past him smirking, while shaking and swinging the drawers, one in each hand. He then threw the drawers on their sides, onto one of my metal bookcases, which was apparently repeated for all 6 stacks. Between the throwing and shaking, the outer surfaces of the drawers and top of the bookcase were scratched and scuffed. The individual drawers were so badly dented that I had trouble putting several back in once removed, to retrieve the items that had been flung into the very back, past the drawers. They could have refused to take the cabinet, like they did with several boxes I had pointed out at the beginning of the move as needing to be prioritized. I had to beg and offer them more money to get those boxes onto the truck, because they said they'd already taken enough items. It wasn't until they called dispatch that they were told I had preemptively paid more the day before, because I didn't want to risk undercounting the boxes and other items. Dispatch said I didn't owe anything more, and told them to take the boxes. I was trying to understand why this crew didn't simply decline to move the cabinet, like with the boxes. They would have been well within their rights, because it violated their company's policy. Given the smirking and throwing, the only conclusion I can make is that this crew found messing with customers and damaging their items, fun.

Super easy and helpful to book even on short notice…read more I worked with Zura, Zura, Vako and Nika - they were so kind and positive and helpful! I was very nervous to pack up and move after living in my apartment for several years and they were immensely helpful! They got the job done from packing to loading to even helping me take out some trash after my cleaner last minute cancelled. They truly saved the day. My bf and I are moving again in August and UrBin will 100% be the team I call to help with my move!

Always great service and smooth process. Been using them for multiple moves and highly recommend.read more