Carmen and Christine, who work at the front desk are very helpful and friendly. I have been using…read morethis facility for about 4 years and when there is a problem the employees always come through. The place is pretty well lit and clean. My stuff has always been safe in it's locker. Thanks!

I would like to thank two workers at the Atlantic Avenue Storage Post for going out of their way by…read moremaking my storage dilemma a whole heck of a lot easier then it was going to be. They helped me out so much that I actually drove back there to get their names. So Thank you very much Carmen Jiminez and Tim Badeo for doing more then is required of you during your day to day duties. This is not very common practice anymore and was a pleasure to experience. If I have anymore needs for storage I would definitely return to this location based specifically on the treatment received by these two employees. THANK YOU!!

The three star average of the reviews for the place is pretty apt for the most part…read more In terms of the positives, the space is relatively clean and the staff is fairly attentive. That being said, the complaints from the 1 star reviews are pretty spot on also, especially about the hours being not quite what they list on the website, which can be frustrating since 6:30pm or so is a bit of an early cutoff time even for Queens. Like with a lot of other things these days, their business model is to nickel and dime you with periodic rate increases and forcing you to buy a $5 lock of their own that they charge you like $20 for. All in all, you pay for what you get.

Storage facilities have become a part of my life most recently here in The Big Apple, previously in…read moreCali and multiples in South Caca-laka. Call it streamlining, collecting, downsizing, call it what you will, whatever your needs -- these are not pleasurable places but quite necessary. Necessary again for me, so I took two and my 8 x 10's were priced quite reasonably and only three miles from home. Staffers are few but fantastic, always ready to pitch in when they can and some of these fellows are big dudes and I think what a help they must be to the older customers. The street the facility is located on a tiny and tight street (112th & Jamaica Ave) with potholes and cars, always tightly parked on both sides, a large auto mechanic shop and another something or another that requires eighteen wheelers to squeeze through, so you can imagine the allotted parking spaces within Cube Smart can be tricky to get a hold of. So far though, no problems there and the hand push carat are smooth rollers and can manipulate just about every sharp angles turn with a kick or a tug. To de-stress as I pick up or put away, I walk the white cubed halls envisioning fighting off Storm Troopers with Luke, Han and Chewy to meet Artoo Detoo in the control room to rescue the princess from the depths of the Death Star. Then I depart into the jungle of a world that is here and wish I was upon the Death Star, as it sounds much more of a relaxing experience. I open the sliding aluminum door and pick up or put down again and sometimes I'll spend a bit of time going through my rock and roll memorabilia, pluck a few things to have Ebayed or to display on the shelves of my bookcases which makes my happy. I guess it's more of those groovy vibes the 70s items seem to give off that I just can't seem to let go of.

On January 12 approximately 10 PM I purchased a unit, I attempted to move in on the 13th. I say…read moreAttempted because After I rented my van from Home Depot. I went home picked up the six boxes And drove to the storage unit, Mind you the storage unit, my house and Home Depot are about seven blocks from each other. I get to the storage unit. It's about 830 AM, The sign on the door says open come on in. I try to open the door but it's locked. about five minutes still nobody I called the call center at (929) 547-9621, " they do not have a physical person that works at this location and that the key is inside the storage unit" I thought OK well I guess that's possible. But when I went to the storage unit and I attempted to open it, it didn't open it was locked. So I called the 929 number listed above again Spoke to a different person, The second person I spoke to Stated " They're probably walking or helping somebody into their new unit, And asked if I could give 5-10 Minutes" I gave 11 Person still not there. So I called the 929 number a 3rd time This time I expressed my frustration again and the lady on the phone Stated " There is one person for multiple facilities nearby. There was an emergency at another facility." It sounded like she was gonna ask me to just wait and be patient, but I cut her off and stated " That's not my problem, I want my money back. I have to return the van by 10 AM it's 926 " She said that she will put a request in for the cancellation While driving back home to drop off everything that was supposed to go into the storage unit A gentleman from this location called me and gave me a different excuse, He stated "Hi John, you requested a cancellation" I said yes he then stated "why" and I expressed my frustration again. Then he stated "Well, you need to understand sir. There is more than 100 units and I have to check every single one of them so you need to understand that" giving me an attitude. I said "then there should be two people working in that office not one, and that is not my problem that you have to go check everything". He then stated " Well what do you want me to do?" "To process my cancellation & my return like the Request says" I said. "Fine" he's said. I said "Thank you. You have a good day" right before I was able to hang up he said. "Fuck You" That's when I called the 929 number again unfortunately they don't have supervisors but they said that I should be receiving a call from upper management still waiting. This person that was on the phone was helpful, but she kept saying things like but sir, you need to understand no no that's not my problem. That's your problem going back-and-forth. I understand she wasn't the one that cursed at me, but she is guilty by association. Four different excuses, Rude employees disrespectful employees. If I could give zero stars, (wish I can give negative stars), I would

Cheryl is still the bomb but I've only been here 4 months now and my fees have increased twice. I'm…read morepaying close to $300 a month for a unit that I was originally paying about $100. Not cool. It's not even half a year I've been there.

Best storage in NYC! It's a family business, so the attitude…read moreis very different from all the big chains. They all are so nice, the office is always helpful and available to assist, the access is easy and the prices are great! They helped me manage a very stressful move. Highly recommend!

Friendly, supportive, and professional. What you want from any business. Was difficult moving from…read moreour apartment after 15 years. (Incredible how much you accumulate!) Burnest, Miguel, and Tuli made finding a place to put our stuff extremely easy. Love the welcoming environment of the office (free cookies and coffee!) and the helpfulness of the staff. The units are clean and they have all the carts and gear to make getting your stuff from car to unit pretty easy. Highly recommend!

The facility is clean and the on site manager I worked with Daiquan was wonderful…read more But when I had an issue with their inability to process an automatic payment I was charged a $30 fee for insufficient funds. After my numerous attempts showing proof that mistake was theirs fee was never removed. No onsite person to deal with issue, must email store manager who must in turn email "management ", then wait for "management" response, then receive email from store manager, and so on. This went on for weeks with their response being "you'll need to email your banking information to us". Who in their right mind would do that?!?! Happy to be out of there! Don't sign up for automatic payments! Apparently they can bill you for anything

The rates went up and up and up. Sometimes multiple times a year…read more They have roaches. I would find big roaches I didn't have in my home in my storage unit. Nasty place. So with that information as you see fit (As long as it means avoiding the money pit)

I think this place is close to where I live and I've had a space for a while. I recently had a…read morefire at my apartment and the person helping me made sure I got what I needed. They kept the doors open for my transfer from one unit to another and opened the gate each and every time I needed it. The place is clean and easy to get to. They all you a few days before payment is due so you don't pay fees either. Price is a bit high but I think storage is expensive. I think is is a cool spot if you need a place to drop off some stuff. It's like having an extra closet.

NEVER do business with this evil, parasitic company!!!!…read more Recently, after paying for a storage locker for 12 years, which cost me some $25,000, I finally cleaned out my storage locker at this facility. At the last minute, to have their employee Abi tell me that her colleague was incorrect in telling me the date of a late fee, and that I was going to have to pay $25 anyway notwithstanding my reliance on her colleague's advice, and then to have their totally unsatisfactory staff Inari unilaterally change their longstanding grace period policy and charge me some $50 to access my unit, even though I was within the 10 day grace period, is unconscionable and outrageous. NEVER DO BUSINESS WITH THE, THEY ARE EVIL!!! John Otrompke

This was my first time hiring movers and J & G Moving exceeded my expectations! The move went so…read moresmoothly that I highly recommend them. I price-compared a ton of NYC moving companies and J & G gave me a competitive moving quote. Additionally, the building I was moving into required a certificate of insurance (COI) and J & G was able to offer it for me for free. A lot of other companies charge for this. Before moving, I communicated with them via email and they always responded promptly and were very clear about what their moving package included. The day of the move, they called and asked if it was okay if they came an hour early. They were very communicative with me during the whole move. The lead guy (forgot his name!) assessed how many things I had and then discussed with the other 2 men on how to efficiently approach the move. The 3 men were over 6' tall and strong, and they were able to finish my whole move in a little more than 1 hr! I did not have anything that was easily breakable but the men treated my things with care. They provided blanket and shrink wrapping for all of my furniture. Everything was loaded up into their truck very quickly. These guys wasted no time. When I arrived at my new apartment building, they had already started unloading my things. I had my boxes labeled with what was inside (i.e., kitchen supplies, shoes, jackets) and they actually placed each box in the corresponding room. Best of all, there were no hidden fees. They ended up not charging me a processing fee that was included in the quote and gave me $40 off my quoted price. The movers were so friendly, communicative and professional, I will definitely be using J & G Moving again! I also wanted to note that on the day of my move, the street I was moving from was blocked due to construction. J & G movers did not complain or make any mention of that until I had stepped outside of my apartment building and noticed it. These guys provide excellent customer service and I was very impressed by them.

If you are looking for the best movers these are your guys. They came earlier then on time for my…read moremove. They are without a doubt moving ninjas. If I was in your position I wouldn't waste any more time looking further as this is the best it gets. They helped me so much and the two guys they sent were so nice. I can not say enough good things about them. They came with a multitude of supplies to ensure all my things were taken care of and the speed at which they moved was unmatched. I have a really large television and they managed to get it off the wall with ease. Lastly they have the best insurance and they sent me the COI that my building requested (luxury building)..I will be recommending them to all of my friends and family. In all honesty this was the best moving experience I ever had. I wouldn't have used any other company. If you don't contact them at least for an estimate you would be doing a dis-service to yourself.

Used ZeroMax for a few items and they delivered it perfectly. No issues with their service. I…read morehighly recommend them

tl;dr Dispatch was great, crew was horrible…read more I want to be fair. Dispatch was professional, helpful, and the price was reasonable, especially for short notice. I wasn't pushed to give more of a tip, although I did tip more than recommended. I was initially really satisfied, but have since discovered they deliberately damaged a 6-level stacked metal card cabinet. When I included it in the inventory, I wasn't aware there were still items in the drawers. Our move was extremely chaotic, and the moving service that we used prior, checked all drawers to make sure they were empty, before moving items. People make mistakes, especially in stressful circumstances. Nonetheless, I accept that the responsibility of checking was still ultimately mine. However, if I had been made aware there were still items inside, I would have apologized, and either offered to pay more, or moved the drawers myself. After arriving at the new location, my son heard clinking sounds, as one of the movers walked past him smirking, while shaking and swinging the drawers, one in each hand. He then threw the drawers on their sides, onto one of my metal bookcases, which was apparently repeated for all 6 stacks. Between the throwing and shaking, the outer surfaces of the drawers and top of the bookcase were scratched and scuffed. The individual drawers were so badly dented that I had trouble putting several back in once removed, to retrieve the items that had been flung into the very back, past the drawers. They could have refused to take the cabinet, like they did with several boxes I had pointed out at the beginning of the move as needing to be prioritized. I had to beg and offer them more money to get those boxes onto the truck, because they said they'd already taken enough items. It wasn't until they called dispatch that they were told I had preemptively paid more the day before, because I didn't want to risk undercounting the boxes and other items. Dispatch said I didn't owe anything more, and told them to take the boxes. I was trying to understand why this crew didn't simply decline to move the cabinet, like with the boxes. They would have been well within their rights, because it violated their company's policy. Given the smirking and throwing, the only conclusion I can make is that this crew found messing with customers and damaging their items, fun.

I'd like to start off by saying that I was in a bind this month. Placed a call to Corporate for…read morethe District Manager to get back to me. Within a half hour, I spoke to his assistant, Luby.. I think I'm spelling it right, if not, she knows who she is.. She was sweet, helpful & compassionate. Bottom line, she ended up being so nice, and helpful to me... Just wanted to post about my experience. She made my day. THANK YOU, MY FRIEND...

Vivian is amazing! She took me through the whole process of renting the space and made it all easy…read morefor me. She is very friendly and took the time to explain details i needed. She took it further by giving me advice on house hunting. The plus though were the food and culture chats we shared and gave me a good restaurant place to check out. Definitely go there when she is around to rent a space!

***PLEASE READ - STORE YOUR VALUABLES SOMEPLACE ELSE! *** We…read morehave been tenants for nearly two years and recently found Rodent droppings all along the floor of our storage unit, on top of and under furniture and inside some of our open containers. Upon full inspection we found that the mice tore open our sectional sofa along most of the edges and the lining. There was also an insane amount of dropping on top of the sofa pieces. In addition to our sofa, our Queen size Tempur-Pedic mattress, several pairs of shoes, and other various items were soiled (urine and/or droppings), ripped and contained deep tears. As we got deeper into the unit and removed a piece for inspection we smelled the odor of the urine even stronger. We set traps twice (provided by the office) and caught a total of 10 mice within 2 weeks time. Each time we were told there was an exterminator coming who could only enter vacant units. This indicated that this was an ongoing issue- which we were never notified about. 3 weeks After filing a claim we've just received an email advising they can only offer us $500 !!!! Our couch alone was over $1,000. This is beyond insulting. We are beyond distraught to have paid for *A LOT* of money in rent for a unit in an unkept facility which could not securely protect our valuables-WHICH IS PRETTY MUCH THE WHOLE POINT OF PAYING FOR A UNIT IN AN INDOOR-SECURED STORAGE FACILITY. If you have goods stored here, please go evaluate your belongings! Especially on the 3rd floor. (The one star is ONLY for the staff at this location, who have been friendly and responsive during this situation.)

I have been a customer for the past 5 years, the entire staff from the district manager to the…read moreworkers in the office are so pleasant & professional. This s is why I continue to faithfully be a customer at this location because of the customer empathy Thank you to the staff for always working with me & my family Sincerely, Carmencita Rivera