Ask for Bernard!…read more Bernard was extremely helpful in getting all the questions/specifics squared away for a recent cross country move for a retiree. We were able to check out comparable 16 footer trucks prior to the rental, which definitely helped map out how we were going to pack the truck. The rental did start a little late as the truck was still in transit to the location but when it did arrive, we got essentially a new truck with less than 100 miles on the odometer, which was super ideal. Bernard also comped a hand truck to help with the move, so that was definitely appreciated! During the trip, noticed that SirrusXM was also included, which made a 36+ hour drive so much easier not having to search for nearby radio stations across the states. This truck also had two USB ports, two cigarette plugs, a standard electrical plug and a rocking AC. The captain chairs are still somewhat uncomfortable and don't recline very much but hey, these trucks aren't built for comfort,.... PS Bernard is definitely skilled with parking trucks. Watching him park a 25+footer, I swear I thought for sure he was going to side swipe the porch to the office trailer but he made it, with no more than 2 inches to spare. I'd trust this guy to park anything with more than 4 wheels.

never written a negative review before but... absolute worst experience of my life. rented a truck…read morewith a lift online to pick up a wheel chair lift for my sick mother and when i got there, not only did they not have the truck requested, they said they wouldn't give it to me anyway because it was for business use only. at no point in the process online was there any sort of warning about that and the home depot where i was picking up says this "happens all the time." strongly strongly advise you stay away

Have you ever driven a truck? Neither had we. And we were terrified to rent one and equally…read moreterrified to drive one in New York City. But then we met Arthur, the manager of the rental place. His sharp wit and calm demeanor immediately put us at ease, and by the time we had finished our paperwork, we had the confidence we needed to own the streets in our 16 foot truck. I've never had a good experience at a rental place, but the customer service at this budget location was spectacular. If I could give more than five stars, I would.

So many hidden fees are not revealed until you get to the counter. The people working there were…read moreplenty nice, but this operation is such a rip off.

Do not dare rent your U-Haul here…read more The address listed here and in U-Haul's system is incorrect at least with reference to Google maps where it should be punched in as 75-14 Jamaica (7514 will take you to the wrong place). It took me an hour of driving around Jamaica Ave to find this location whereupon finally arriving I was greeted by a large irate dude who sputtered that I was late. He was acutely rude and kept pointing out that I was unfamiliar with the U-Haul process (which I haven't used before). It was clear the guy was trying to pick a fight so I decided to to pass on renting here. I submitted a blurb to UHaul about the address discrepancy and angry man but they didn't seem to care.

This business is a complete rip off. You will be told one price and almost triple charged. Will…read morealso try to charge you for gas even though you replaced the gas used. The truck is also very raggedy. Also the site says they take credit cards but Will also demand cash. Almost 800 to rent a truck and trailer for one day. Wish I would have read the reviews before doing business with this company. Stay far away. Horrible dishonest company

Usually a great place for cheap rentals, but customer service seems to be slipping. I ordered a…read moresmall van days in advance but when I showed up they offered me something much bigger than I needed or wanted. Returning after hours, I found no open parking places in their lot.

I have to say it was an absolute wonderful experience. Linda was heaven-sent! I had to get ther,…read morewhile in an Uber searching for a place I could rent a car using my debit card. Linda gave us directions on how to get there. Once there, she helped me rent a car, secure a temp EZ Pass and insurance, within record time, in order for me to get to work. On top of that, I left my Better Brella umbrella at the office. Linda called me and assured me that she would hold it for me (which she did, until my rental was over). I would definitely recommend them, and I would use them again if necessary. They were FANTASTIC!! Even the guys who checked my car out and in were nice. S/N: The car was cute and drove well. I only needed it for a weekend. Needed an economy car with great mileage.

Usually, we never rent cars coming to New York, because its not like California as to where…read moreeveryone uses or need a car. But when we spend time in Staten Island, or other parts of the region of the counties, its best we have our own transportation. Empire helped me out on the few days we were in town. Like the rebates, and deals with car rentals here. Their insurance rates are reasonable if you have good driving record.

Let me save you some time…read more.. NEVER EVER rent or drop off to this location. It apparently has 24 hour drop off, best of luck with that. I was unfortunate to choose this as a drop off location and arrived at 10pm on a freezing cold rainy night in this middle of nowhere place. 1) There is no visible U-Haul sign once the place is closed, it's an IceBox company, so I was looking for a place to drop keys off for about 30 mins. That was before even trying to find a parking spot. NO SIGN! Why?? The address is also incorrect. He moved the location a block away frm where it used to be. Had to ask some people that lived on the street where it was. His U-Haul sign and office is still in the old location... WTF?! 2) It's in a residential area so either side of the street has cleaning on different days 4 days of the week! Imagine trying to park a 15ft truck on a residential street where parking spaces are limited... I was never going to park somewhere only to get a ticket next day. I ended up parking in front of a garage. I had no choice as U-Haul would not change the drop off location. It sucked. U-Haul generally sucks, but this place wins the award for one of the worst locations. Useless. Useless. Useless. Don't waste your time. Best U-Haul spot is on 4th Ave Park Slope. Go there. This place is a bad joke.

The vehicle was in bad condition. Oil Change message was on, Right Tire pressure signal was on, I…read morebrought this to the office's attention and that was the only van they had. I needed the van asap, so I had to deal with it. I used it for exactly 28 miles roundrip, and when I returned it, I filled it back up for 7.6 gallons. That is 3.6 miles per gallon! I brought this to the locations attention, they just brushed it off. It's unacceptable. I got ripped off for a badly maintained U-Haul truck. I have all of the receipts as well. I wish U-Haul does something about this location.

So not much to say here:…read more Fast and friendly service Convenient location Truck I was given was in good working order Truck I was given was spotlessly clean inside and out No hard up-sale on anything just a polite inquiry about all the extras Really you cannot ask for anything else when renting a moving truck to drive from new York to California

We wanted a smaller truck because we were moving locally and it's hard to park on the streets. He…read morefound us a smaller vehicle at another location and helped us get there. At the new location it wasn't as simple but Bernard from this location really helped us out. He was sympathetic of the moving process and helped to smooth things out and give us some relief after the move.

My experience was excellent, no hassles. The Pick up and return went line clock work. Highly…read morerecommend U haul.

Carmen and Christine, who work at the front desk are very helpful and friendly. I have been using…read morethis facility for about 4 years and when there is a problem the employees always come through. The place is pretty well lit and clean. My stuff has always been safe in it's locker. Thanks!

If I can give this place less than this one star I wouldn't even rate them. My boyfriends storage…read moreunit was broken into and cleaned out!! We put in a claim for all of his belongs totaling to about a 10k lose. They didn't have any video footage recorded from the dates of the incident, The scene was not properly investigated. Now they have denied his claim. We believe it was an inside job! He was never offered insurance on his unit so he believed it didn't come with any. We will not stop until they are held 100% accountable for his lost. DO NOT STORE YOUR BELONGINGS HERE THIS PLACE IS A SCAM AND BY NO MEANS WILL YOUR BELONGINGS BE SAFE AND SECURE. IF YOU HAVE VALUABLE ITEMS HERE I URGE YOU TO TAKE THEM OUT ASAP. THEY HAVEN'T HEARD THE LAST OF US! THIS I PROMISE.