Want to highlight Last experience with Cc Rental, it was amazing, Mr Joel very kind man and…read moreprofessional Mananger who truly knows how To assist and address any issue and help us in an amazing way for our rental needs. On the other hand, Mr Mo in the office the same , kind and efficient man , they both great people to communicate , we feel great about the service and get the attention we were expecting ; truly Recomend . This time has been one of the best experience renting with CC car rental, not issues, and all smooth. We had have been renting at CC Rental for many years already, and we are thank you because Mr. Joel and Mr. Mo are an amazing team that make customers feel helpful and grateful and represent super well the company. Big thanks for the rental Experience at this time , Hope we conrinue to use your service for Many more years to come. Regards, Your loyal clients carolina /Carlo / floresta ny

Super easy and perfect. I rented a van for a few odds and ends of a bigger move and they were…read moregreat. Unlike U-Haul at Home Depot, they kept my reservation and had a vehicle. It was a little banged up, but completely functional. Highly recommended.

I have to say it was an absolute wonderful experience. Linda was heaven-sent! I had to get ther,…read morewhile in an Uber searching for a place I could rent a car using my debit card. Linda gave us directions on how to get there. Once there, she helped me rent a car, secure a temp EZ Pass and insurance, within record time, in order for me to get to work. On top of that, I left my Better Brella umbrella at the office. Linda called me and assured me that she would hold it for me (which she did, until my rental was over). I would definitely recommend them, and I would use them again if necessary. They were FANTASTIC!! Even the guys who checked my car out and in were nice. S/N: The car was cute and drove well. I only needed it for a weekend. Needed an economy car with great mileage.

Usually, we never rent cars coming to New York, because its not like California as to where…read moreeveryone uses or need a car. But when we spend time in Staten Island, or other parts of the region of the counties, its best we have our own transportation. Empire helped me out on the few days we were in town. Like the rebates, and deals with car rentals here. Their insurance rates are reasonable if you have good driving record.

Ask for Bernard!…read more Bernard was extremely helpful in getting all the questions/specifics squared away for a recent cross country move for a retiree. We were able to check out comparable 16 footer trucks prior to the rental, which definitely helped map out how we were going to pack the truck. The rental did start a little late as the truck was still in transit to the location but when it did arrive, we got essentially a new truck with less than 100 miles on the odometer, which was super ideal. Bernard also comped a hand truck to help with the move, so that was definitely appreciated! During the trip, noticed that SirrusXM was also included, which made a 36+ hour drive so much easier not having to search for nearby radio stations across the states. This truck also had two USB ports, two cigarette plugs, a standard electrical plug and a rocking AC. The captain chairs are still somewhat uncomfortable and don't recline very much but hey, these trucks aren't built for comfort,.... PS Bernard is definitely skilled with parking trucks. Watching him park a 25+footer, I swear I thought for sure he was going to side swipe the porch to the office trailer but he made it, with no more than 2 inches to spare. I'd trust this guy to park anything with more than 4 wheels.

never written a negative review before but... absolute worst experience of my life. rented a truck…read morewith a lift online to pick up a wheel chair lift for my sick mother and when i got there, not only did they not have the truck requested, they said they wouldn't give it to me anyway because it was for business use only. at no point in the process online was there any sort of warning about that and the home depot where i was picking up says this "happens all the time." strongly strongly advise you stay away

So not much to say here:…read more Fast and friendly service Convenient location Truck I was given was in good working order Truck I was given was spotlessly clean inside and out No hard up-sale on anything just a polite inquiry about all the extras Really you cannot ask for anything else when renting a moving truck to drive from new York to California

We wanted a smaller truck because we were moving locally and it's hard to park on the streets. He…read morefound us a smaller vehicle at another location and helped us get there. At the new location it wasn't as simple but Bernard from this location really helped us out. He was sympathetic of the moving process and helped to smooth things out and give us some relief after the move.

Excellent Adventure!…read more It was my first time renting and driving a huge 15 Ft Box Truck. It was fun, it was huge and the price was very affordable. Once I got it full with all the items Iwas moving, I realized that I could had gotten a Cargo Van instead, anyhow, everything worked out. The back had a metal ramp which made it so nice and easy to load and unload. At the front desk finishing all the paperwork of the rental procedure was easy and fast. Dropping off was the best as they allowed me 1 extra night free of charge to bring it back next day before 10AM. Excellent Customer Service 1k plus rating.

The worst truck rental company, big scam, they will keep your deposit, bad service, one day I got…read morescreamed at cause I wanted to make a payment with a different card. I haven't received my deposit and it has been 3 months that I returned the truck. Won't give them business again. BIG SCAMMER

Have you ever driven a truck? Neither had we. And we were terrified to rent one and equally…read moreterrified to drive one in New York City. But then we met Arthur, the manager of the rental place. His sharp wit and calm demeanor immediately put us at ease, and by the time we had finished our paperwork, we had the confidence we needed to own the streets in our 16 foot truck. I've never had a good experience at a rental place, but the customer service at this budget location was spectacular. If I could give more than five stars, I would.

So many hidden fees are not revealed until you get to the counter. The people working there were…read moreplenty nice, but this operation is such a rip off.

Affordable and the Mecanics there have a lot of knowledge. Highly recommend them. Have been using…read morethem for 5 years maintaining my family's 5 cars.

It's not quite what you expect for a U-Haul rental area since it's within a gas station. What is…read moregreat about it is that if you are moving from around that area it is quite convenient. We don't even have to do much! As long as you have the app and do all the work yourself on it (5 mins tops). You're in and out! We got the green on the app and guy gave us keys and we were good to go! Would I recommend it for big moves... I would say not really. If you're moving from an apt to apt. Then yeah sure! If you don't have that many things to move but need the assist then yeah! Small tip though. When you return your van/truck. Make sure to drive back down on Woodhaven and hang a left to the gas station. I drove back on that local street. Due to traffic it was almost impossible for me to make that left and have a line of cars honking behind you and if you can. Weekdays is probably best to use them!

Moving is never easy but I was happy to have chosen Barn Truck. They have trucks of several sizes,…read moreaffordable prices, and nice staff. The truck was not the newest or nicest to drive, but it did its job. Some blemishes to the experience were: 1. receiving the truck close to E and having to fill it up the tank, but not knowing how much to put in for what I need to get done. For a truck, it seems like there should be a minimum fuel level people should be required to return it at. And 2. Dealing with overnight parking was an added challenge because it takes a lot of research to figure out where you're allowed to park a commercial truck overnight in NYC. Maybe these are burdens that are expected to fall onto the customer, but from an above and beyond service perspective, I think a few more tips or a quick sheet guide to carry along would've again been super helpful during a period time that is already immensely stressful. From a basic moving truck perspective, this was a great choice and made me feel a lot better going with a local business and avoiding some competitors who had horrific reviews.

Called several times before picking up my van. Was never told that we needed a NEW YORK license…read more About a month ago, a peer of mine rented from the exact same place and did not have a New York License and was told to pay a fee for an out of state license. Ultimately, they were given their rental. Did your policy change? I don't see it on your website. Be more clear. Wasted my time going up to Queens.

U haul is very corporate so you have to do the check in process on your phone and the DMV…read moreverification takes a while. You have to verify on your own the gas mileage and the condition of the vehicle. If you don't take pictures, you are liable. The vehicle I picked up was boxed in so I had to call someone over to move vehicles out of the way so I could exit. The drop off process is easy. The person who helped me with my drop off said I would get an email with the receipt but I never did. It's better if you ask for a paper receipt.

Boyfriend rented a cargo van to move some heavy things for a short distance. U-Haul has a 19.99…read morebase fee with an additional 1.59 for every mile driven. When picking up the van, we didn't have a full tank of gas. However, on the receipt, we only drove four miles BUT we were charged for the refill of 9 gallons of gas and the total ended up being approximately $116.00 due to the inflated price of filling up the tank and the service charge of $30. However, having only drive four miles, this would've have been less than a single gallon of gas. To anyone looking to rent from this place, do take a photo of both the mileage and the tank of gas at the pickup and at drop off. Luckily, we have the mileage as well as their website which states how much mileage goes off a single gallon of gas so we have the credibility to dispute. I will say, this issue was easily resolved with an email to the company.