I have great experience my first time renting car senses then I been staring go often clean office…read moreprofessional the team helpful I really appreciate the hard work family friends I really recommend to star your first rent car with the best team ...

Super easy and perfect. I rented a van for a few odds and ends of a bigger move and they were…read moregreat. Unlike U-Haul at Home Depot, they kept my reservation and had a vehicle. It was a little banged up, but completely functional. Highly recommended.

Usually, we never rent cars coming to New York, because its not like California as to where…read moreeveryone uses or need a car. But when we spend time in Staten Island, or other parts of the region of the counties, its best we have our own transportation. Empire helped me out on the few days we were in town. Like the rebates, and deals with car rentals here. Their insurance rates are reasonable if you have good driving record.

Rented a 15 man sprinter van, booked months in advance. Was assured it was as advertised in…read morepictures. When I got the van, the tv didn't work, speakers didn't work, parts of chairs were broken, got a check engine light a few hours into driving. They offered no help over the phone. Was planning on and paid for a "luxury" sprinter van and I got the opposite. After I requested the tv and speakers to be fixed before the trip they said "oh those never work and always break" and offered no discount, that I could only cancel. They made no mention of them being broken in the months prior that I've had booked. Strongly recommend to rent elsewhere!

Ask for Bernard!…read more Bernard was extremely helpful in getting all the questions/specifics squared away for a recent cross country move for a retiree. We were able to check out comparable 16 footer trucks prior to the rental, which definitely helped map out how we were going to pack the truck. The rental did start a little late as the truck was still in transit to the location but when it did arrive, we got essentially a new truck with less than 100 miles on the odometer, which was super ideal. Bernard also comped a hand truck to help with the move, so that was definitely appreciated! During the trip, noticed that SirrusXM was also included, which made a 36+ hour drive so much easier not having to search for nearby radio stations across the states. This truck also had two USB ports, two cigarette plugs, a standard electrical plug and a rocking AC. The captain chairs are still somewhat uncomfortable and don't recline very much but hey, these trucks aren't built for comfort,.... PS Bernard is definitely skilled with parking trucks. Watching him park a 25+footer, I swear I thought for sure he was going to side swipe the porch to the office trailer but he made it, with no more than 2 inches to spare. I'd trust this guy to park anything with more than 4 wheels.

The man who rented us a truck was patient to the extreme. We canceled over and over due to many…read moredifficulties during the pandemic, arranging a move out, coordinating with storage, snowstorms, etc... and when we finally found ourselves paying at the counter he was nothing but encouraging. "You'll make it!", he said. "You'll be fine," and it was true. We'd never driven such a large vehicle, and we were going across the country, and we did just fine. In fact it was a breeze! What a friendly person! The truck was clean and well maintained, and when we arrived to the drop off location, the people there were also really, really decent.

So not much to say here:…read more Fast and friendly service Convenient location Truck I was given was in good working order Truck I was given was spotlessly clean inside and out No hard up-sale on anything just a polite inquiry about all the extras Really you cannot ask for anything else when renting a moving truck to drive from new York to California

We wanted a smaller truck because we were moving locally and it's hard to park on the streets. He…read morefound us a smaller vehicle at another location and helped us get there. At the new location it wasn't as simple but Bernard from this location really helped us out. He was sympathetic of the moving process and helped to smooth things out and give us some relief after the move.

Excellent Adventure!…read more It was my first time renting and driving a huge 15 Ft Box Truck. It was fun, it was huge and the price was very affordable. Once I got it full with all the items Iwas moving, I realized that I could had gotten a Cargo Van instead, anyhow, everything worked out. The back had a metal ramp which made it so nice and easy to load and unload. At the front desk finishing all the paperwork of the rental procedure was easy and fast. Dropping off was the best as they allowed me 1 extra night free of charge to bring it back next day before 10AM. Excellent Customer Service 1k plus rating.

I reserved a cargo van on Tuesday to pick up 3 days later on Friday. The system took all the…read moreinformation and emailed a confirmation. On Wednesday, I received an email that read in pertinent portion - This email is regarding your upcoming reservation at Enterprise Commercial Trucks in Long Island City. At this time, we unfortunately do not have Box Trucks/ Cargo Vans available. We do not have any alternative options as well. They have super reviews for a truck rental place which is primarily why I selected them. The only bright side is that let me know on Wednesday instead of Friday when I went to pick up the truck but it still left me feeling negatively about them.

Have you ever driven a truck? Neither had we. And we were terrified to rent one and equally…read moreterrified to drive one in New York City. But then we met Arthur, the manager of the rental place. His sharp wit and calm demeanor immediately put us at ease, and by the time we had finished our paperwork, we had the confidence we needed to own the streets in our 16 foot truck. I've never had a good experience at a rental place, but the customer service at this budget location was spectacular. If I could give more than five stars, I would.

So many hidden fees are not revealed until you get to the counter. The people working there were…read moreplenty nice, but this operation is such a rip off.

Affordable and the Mecanics there have a lot of knowledge. Highly recommend them. Have been using…read morethem for 5 years maintaining my family's 5 cars.

It's not quite what you expect for a U-Haul rental area since it's within a gas station. What is…read moregreat about it is that if you are moving from around that area it is quite convenient. We don't even have to do much! As long as you have the app and do all the work yourself on it (5 mins tops). You're in and out! We got the green on the app and guy gave us keys and we were good to go! Would I recommend it for big moves... I would say not really. If you're moving from an apt to apt. Then yeah sure! If you don't have that many things to move but need the assist then yeah! Small tip though. When you return your van/truck. Make sure to drive back down on Woodhaven and hang a left to the gas station. I drove back on that local street. Due to traffic it was almost impossible for me to make that left and have a line of cars honking behind you and if you can. Weekdays is probably best to use them!

Needed a bigger trailer than I have. Spoke with office and picked up when suppose to. They were…read morevery helpful both on phone and in person. Price was reasonable and trailer was in good shape. Overall good experience and would recommend. Thanks for everything.

Moving is never easy but I was happy to have chosen Barn Truck. They have trucks of several sizes,…read moreaffordable prices, and nice staff. The truck was not the newest or nicest to drive, but it did its job. Some blemishes to the experience were: 1. receiving the truck close to E and having to fill it up the tank, but not knowing how much to put in for what I need to get done. For a truck, it seems like there should be a minimum fuel level people should be required to return it at. And 2. Dealing with overnight parking was an added challenge because it takes a lot of research to figure out where you're allowed to park a commercial truck overnight in NYC. Maybe these are burdens that are expected to fall onto the customer, but from an above and beyond service perspective, I think a few more tips or a quick sheet guide to carry along would've again been super helpful during a period time that is already immensely stressful. From a basic moving truck perspective, this was a great choice and made me feel a lot better going with a local business and avoiding some competitors who had horrific reviews.

Trying to get a vehicle that I reserved was a fucking nightmare beyond what I ever could have…read moreimagined. No vehicle, no communication, phone support was worse than a joke. This place is incredibly unreliable and mismanaged. Clearly the whole company is. It's a bait and switch with low prices and no van. Whatever you do, stay away from app pickup. If there's no van, what use is it. Make a backup reservation for sure. Completely untrustworthy company. Have I said enough. It was hell.

Boyfriend rented a cargo van to move some heavy things for a short distance. U-Haul has a 19.99…read morebase fee with an additional 1.59 for every mile driven. When picking up the van, we didn't have a full tank of gas. However, on the receipt, we only drove four miles BUT we were charged for the refill of 9 gallons of gas and the total ended up being approximately $116.00 due to the inflated price of filling up the tank and the service charge of $30. However, having only drive four miles, this would've have been less than a single gallon of gas. To anyone looking to rent from this place, do take a photo of both the mileage and the tank of gas at the pickup and at drop off. Luckily, we have the mileage as well as their website which states how much mileage goes off a single gallon of gas so we have the credibility to dispute. I will say, this issue was easily resolved with an email to the company.