I thought I needed Extra Space Storage for my business but didn't need them after all. It's been 2…read moreweeks and I am still waiting for my return. I'm going to have to cancel my card tomorrow and for them to not issue me a refund when I cancel my order to me is very unprofessional. As a business owner who operates in 2024 it seems rather interesting that your associates are very equipped to handle transactions but none of them can handle a refund? It's a shame because they're 6 minutes from my house and I just won't be using them in the future if none of their staff have the confidence to refund my money. They even took my number and said the manager was going to call me and nothing has been done it's been a week.

Gregory did a fantastic job giving me a tour and setting up my account! Storage & moving is…read morestressful but his attention to all details and his very pleasant personality were great! He was training a new person who seemed eager to learn and I hope he'll follow Gregory's approach. As Gregory said, it's important to remember that "customer service " is all about helping the customer. What a contrast to CubeSmart (Pleasant St) & Public Storage (N Charles) where no one seemed interested in me becoming their customer (Public Storage was a no show for my appointment). This facility is extremely clean, bright, and serene. Gregory showed me options, discussing how much space I might need and said if I needed a bigger space than I thought we could easily make a switch.

I found myself in need of temporary storage these past 2 months and the facility was clean,…read morehandicap accessible, and customer friendly to the max. Ms. April was "da bomb" to put it into layman's terms...lol. She was personable, knowledgeable, detail oriented and got me setup in no time at all. They will always be, from this point forward, my go to for temporary storage needs.

The absolute worse. The rudest bunch of people ever. I was actually insulted the employee. Be…read morecareful. They change rates constantly. Very rude I'm floored.

My husband and I rented a unit with the intent of only having it for 3 months. Unfortunately, our…read morecontractor went under and we had to pick up all the pieces, which means we had our unit for nearly 4 years! We signed a paper contract when they dropped off the unit, although I don't really remember signing a contract. But then 3.5 years later, they sent us a digital contract and asked us to sign it. But because I don't remember the paper contract, I refused to sign the digital contract. Even though we were paying every month on time for the last four years, they refused to give us one more month with the unit because we refused to sign the contract. Additionally, after returning the unit, my credit card was charged two months in a row, and I had to call the company to get a refund on my credit card. I would recommend the business because the delivery and pickup of the unit was simple. But everything else involved with renting this unit, I don't recommend.

My moving experience was amazing due to American Portable Storage!! Their communication is…read moreimpeccable and they were prompt and friendly and very reasonably priced. Highly recommend!!

Mike and his team are friendly, professional and adaptable. I underestimated how much stuff I…read moreneeded moved but they made it happened. I moved out of state and they got everything there quickly and in tact. HIGHLY recommend them!!!

Mike seemed like a decent guy. The first time we both worked out an agreed time frame for the move…read moreand then he changed it to a later time without asking if I was ok with and he and his movers were also really late showing up to my home.I already knew no reputable moving company would ever ask for their money up front like he did with and also felt like he forced me into tipping his guys way to much money, half of which was before they stayed to move my belongings. when I was ready to go back and do a walk through after his guys left, i honestly can't put into words how many of belongings that left behind of mine and my little boy. Mike and his movers would be the last movers I ever recommend anyone to us.

The team is always super lovely, friendly & helpful, and the manager (Mr Charles) in particular has…read morealways done everything possible to provide a truly seamless service. In short, they've been an absolute god-send. Thank you Public Storage team!

Do NOT rent here. I was paying an exorbitant $378 a month for a 9x9 space, only for the facility's…read morelack of pest control to completely ruin all of my personal belongings. My entire unit was completely destroyed by a massive vermin infestation through absolutely no fault of my own. To make matters worse, Public Storage engages in highly deceptive practices. They have a sign proudly displayed in the leasing office advertising insurance coverage limits of $2,500/$5,000 through Orange Door, and staff verbally assured me I was protected. Now that my items are ruined, they are trying to hide behind a buried clause that caps vermin damage at a measly $250. It is insulting and completely unethical. Management utterly failed to maintain a clean, safe building. Safe your money and your belongings--go anywhere else.

Super annoying that they close at 10pm and open at 6am. For those of us who vend and keep our…read moreinventory in storage- it means after a night of vending- I have to lug all my inventory into my apt til the next morning because I can't put it in my storage unit or risk my car getting broken into. Idk why they just can't leave it open til midnight or open at 4am to work better with their clients schedules. I'm moving as soon as I find a better fit EDIT: The comment Emily S. Left below that looks like they care... sent me to a recorded line with no humans on it. Literally when you get to a human they aren't fixing anything like making this place 24 hours so it's more convenient- no - they are wasting more of your time. Emily go do something productive like refer these comments to the policy makers at your job.

Yelp has made this difficult to do. But I am always up for a rewrite…read more Storage businesses often benefit from the struggles of the people who use them. Many people store their belongings for joyous reasons, happy relocations, marriages and couplings. But just as many people need these spaces because they are going through trauma or loss. People lose loved ones and homes. They are often in transition. My disabled, senior brother is one of those people. He is going through a lot of changes right now. I am assisting him through these changes. In the middle of his struggles- not the least of which is aging and dealing with chronic, intense pain- I was helping him on the phone while he was conscientiously organizing his space. He never complained to management about the pregnant roach he saw crawling in the space (he is a very tidy person). Nevertheless, as I was coaching him on his navigation through stress, one of the managers of the space accosted him. He had his storage door halfway down as he was obtaining his things. This woman, from out of the blue, rips open his storage door without knocking. Highly emotion, firing what had to be misplaced anger about other things- she hurls invectives at him. She starts, apropos of nothing, berates him about God knows what - for sitting down?? He was sitting down in the space because his back and leg were in a horrific amount of pain. He told them, when he rented the space, that he would be moving slowly and needing to sit because of his disability. Businesses that trek in consumers' traumas often attract narcissists and people who like to lord their illusions of power over vulnerable folks who pay their last dime to store their stuff. Over the course of the next several days, my brother contacted the corporate. THEY ADMITTED TO HIM ON THE PHONE THAT THE EXTRA SPACE STORAGE WAS AT FAULT. This unstable manager person, in retaliation, proceeds to harass him in every way she can by 1) putting a lock on his things 2) giving him thirty days notice to remove his things from storage. He called the police, he called corporate and I called corporate. My brother witnessed this same unstable manager person verbally berate a young woman in a hajib who was standing silently by trying to access her storage. Then Corporate reneged on its original admission of culpability, no doubt swayed by the harangues of this horrible, abusive, inappropriate and unprofessional employee. So now my brother, on top of everything else, is going on a roller coaster of conflicting, exploitative responses. He paid his money for the storage up front. He is tidy and polite. He was so prepared to give this place star ratings because the other employees were fine. Do not go to Extra Space Storage. Indeed, boycott the places. It does not have consumers' best interest at heart.

This place is very unprofessional my last day to pick up my couch was the 23rd. I came before…read moreclosing and nobody's there. Everything is locked. They put a number up. The number is not even working and it's supposed to be closed at 5 o'clock. It's 3 o'clock why are you guys closed? They're always empty. No customer service very trashy place. Please don't go here. l

I went to this facility for an appointment to tour it. I was 5 minutes late and there was no one…read morethere. I'd received no text or call that there was an issue. I don't think waiting 5 minutes for a prospective customer with an appointment is a reason to disappear. I had received several gushy emails from a manager there about how thrilled they were to give a tour and earn my business. I waited 20 minutes and no one showed. The "customer service number" on the door was an automated line for customers but no option for reaching an operator. Oddly, I called the corporate office which insisted there was no Public Storage facility at 2600 N Charles -- I repeated several times that I was standing outside its office door. After a few minutes, the representative "found it," but didn't apologize for the delay, the hassle, or her own confusion. Of course, I'll seek storage elsewhere -- how can my stuff be secure when the facility and corporate are so confused and flakey?