My first blood donation in more than 35 years was a pleasant, friendly, efficient and professional…read moreexperience. I had surpassed 4 gallons of blood, platelets, white cell and plasma donated before the FDA arbitrarily banned me from donations for life in 1985 because of my sexual orientation. For 38 years donor deferral was based on arbitrary science-denying gender and orientation-based risk assumptions. Very pleased to say We Are Blood operates under new FDA guidance that has been in place since 2023 and relies on assessing individual risk factors rather than making any assumptions about gender orientation or sexual partners. - All potential donors see non-gendered risk assessment/deferral questions when they come to donate. - All potential donors, regardless of gender or sexual orientation, will be asked the same questions and be assessed for blood donation eligibility based on individual risk factors. - The FDA's previous blood donation eligibility criteria based on sexual orientation, which restricted sexually active gay and bisexual men from giving blood, has been eliminated. Initial screening and qualification questionnaire completed, the intake process was quick, careful, caring, and friendly. The donation lounge itself is brightly decorated and open with comfortable chairs and friendly staff. Throughout, great care was taken to verify donor identity and to match to coded donated unit tracking. The whole process took about 40 minutes, including about 20 minutes for the actual donation. I enjoyed some orange juice and a snack afterward and a chat with some volunteers before heading out on my day . Plenty of adjacent free and ADA accessible parking right at the front door. Highly recommended and if you haven't donated in a while because of what were arbitrary restrictions, check back! Things have changed and blood donations are always needed particularly in the summer months.

This is the North Lamar location---Yelp did not offer that option--…read more I decided to donate blood today and had the worst experience ever. If you have not given blood in a while there is a mountain of paperwork that has to be filled out for the safety and security of the org and patients receiving that blood. Plan in spending at least 30-45 minutes. When I finally got to see my intake specialist, things became very dicey. At first things were going well, but then there was a question around a trip I had taken this summer to Mexico. I did not know the exact dates and when I went to SWT airlines site it was less than helpful. There was some frustration on part in that regard, and the fact that reception in the building is very spotty. I eventually go the date and provided it to the intake person. She then indicated that she needed to take my blood from my finger, and I asked that she take it from the side of my finger rather than the tip. She seemed irritated at my request and snorted. Eventually though, she took my blood and took a iron measurement. I asked what she was testing and she was hesitant to tell me. I asked why, she snorted again and then told me it was for Iron. I then asked if my test was normal. She gave me a # and failed to provide an explanation until after insisted she tell me(I was worried at this point, and she was stressing me). At that point she left the room and returned with a supervisor who informed me that her employee felt that I was being to aggressive and she was there to oversee the rest of the intake. I was happy with that and agreed, as i had done nothing wrong. I explained that I had nothing immoral, unethical, illegal, or out of line. I explained that I was simply asking for test results and that Jana (employee) seemed less than helpful proving the results. The supervisor then suggested we move past it and get the intake done. I agreed, and we did complete the intake. I was then taken to another area and prepared to give blood. At that point, a manager(Kristen Sluder) came to see me as they were prepping me. She indicated that she had heard that I had some concerns. I explained that I felt uncomfortable w. the way that I had been treated and that perhaps the intake specialist seek training or have a supervisor around when she performs her job to keep this from happening again. Kristen explained that she saw both sides and gave me an indication that she did not agree and blindly supported the intake employee regardless of what she did. I explained that I am a Disabled Vet and carry my behavior to the same standard as a Veteran should and would. I also asked if she wanted people to want to give blood, and she acted as if she really did not care. I explained that I would never come back to this location due to the way I have been treated and she simply smiled. Folks--- Does We are blood not want people to donate and help others? Based on my experience it certainly did not feel that way. This makes me sad, as I have used this facility before and had such wonderful experiences. The question here is: How many people have to suffer through an experience like this before We are blood wakes up and realizes they re running people off. I do have to compliment the supervisor, the nursing staff, and the nurse in training who did my whole blood donation. They were nice, pleasant, and made me feel at ease. I know is a lot, but I hope it helps other people.

Looks like I'm the first to review! I signed up with Beacon Biologics for white blood cell…read moredonation, to help with cancer research. When I got there, I was taken back immediately. Me, the woman in charge, & her coworker were the only ones in the building. Verrrry quiet & all attention was directed to me. Paperwork took most of the time and it was explained very thoroughly before signing. Seeing as this was just my initial appointment, they only did a blood collection of 6-7 vials to test for diseases before I am permitted to donate white blood cells once cleared. The blood collection was taken in a very cushy chair where you're almost laying down. Afterwards, they gave me water and a snack and made sure I was ok. In the end, I was given $25 for the initial appointment. When you do an actual white blood cell donation (which I was told can take up to 3-4 hours!) the payout is a lot more. They also told me they have things like iPads with Netflix, magazines, etc to help keep you occupied during that time. They also gave me a free shirt! They told me that they had been up and running for 2 years but just started accepting clients within the last year. Anywho, the employee whom worked with me was super down to earth and great to talk to & answered all my questions. I'm currently waiting to hear back regarding white blood cell studies now so that I can start donating :) seems like a wonderful facility doing great work!

Today, I took my mother to donate blood. She speaks Arabic and only has very basic English skills…read more I tried to help translate for her, but I was told that she had to answer all the questions herself or she would not be allowed to donate. I asked if they had a translator available, even over the phone, and they said no. I then asked if we could use Google Translate to help communicate, and again I was told no. So does that mean my mother must speak English in order to donate blood? It was very disappointing to see someone willing to help others by donating blood turned away because of a language barrier. I hope this policy can be improved so non-English speakers have a fair opportunity to donate as well.

Dealing with the general public isn't easy. They do a great job getting you in and out…read more I have been donating a long time and have scar tissue built up on my veins. They are still able to get the needle in no problem. They almost always have a free gift for donations. This month was a free shirt last month was a free Torchy's Taco. The facility is clean and everyone is friendly. Good place to help others..

Top quality care and staff here at We Are Blood!!…read more The place is clean and has fun saving lives atmosphere. The staff are friendly and great at doing their jobs. This place saves lives and always needs blood. They sometimes have free merch but let's donate to help central Texas !!! One note. It's sometimes cold when donating. Bring a hoodie!!

I'm blown away by how everyone at this blood donation location is so incredibly friendly! Very…read morehelpful, they answer questions, educate, and are proud of their job and helping people. Whether you've donated blood before or not, I highly recommend checking out the North Lamar location of We Are Blood as they are a first class operation with amazing people that truly care. Thanks for your great staff and the pleasurable experience today in donating blood.

Legend Oaks gives new meaning to Peace of Mind. Staff are caring, happy and willing to do what is…read moreneeded for all residents and extremely communicative!

12/30/2021- My father was transferred here after contracting covid 19 to quarantine. He arrived on…read morea Thursday afternoon. It wasn't until 18 hours later that I was able to get in touch with him. The staff never gave him his personal cell phone, nor did they answer their phones at the facility. Trying to get in touch with anyone there was impossible after MANY MANY attempts. When I did talk to someone I was told "everyone was off due to the holiday". It wasn't until receiving a text the following Monday 1/3/2022 asking to sign admission paperwork for the transfer, I did actually speak to someone for longer than 1 minute. At that time I asked for a update and strongly voice my frustrations. My reply in text was enough to actually receive a phone call from someone. At that time is where I voiced my concerns about the lack of administration, communication, and it being impossible to reach anyone there. Heaven forbid there be an emergency on my end, or on his. I'm almost certain I wouldn't be able to get through, or even receive a call if something happened to him. I will say after voicing my concerns things got slightly better. But that was still after multiple attempts. Today my dad returned back to his initial facility. Upon his arrival the nurses, and wound care did a full evaluation, and documentation on my dad. He has bruising all over both arms (possibly due to blood work, yet he has a picc line), a fungal infection under his arm pits, and groin area, they noticed what looked to be bed sores on his back, bottom, and heels of his feet from not transitioning him, or offloading his weight during his stay. He literally was in bed and the same position for 10 days straight from the sounds of the report I got this evening 1/10/2022. The wound care he was receiving from an amputation was larger upon his return, than it was when he left only ten days earlier. Due to being a covid patient, I was unable to visit, and relied on him answering his phone to get any sort of updates. If your loved one doesn't have a cell phone, do NOT plan on any communication! Make sure it's plugged in and kept charging. AT ALL TIMES! PLEASE if you send a family member here, make sure to be there as much as you possibly can be!!! I'm sure if something did happen you'd never hear about it from anyone. From what I've experienced these last 10 days I wouldn't recommend having anyone stay at Legend Oaks North Austin. Maybe things would have been different if I was able to be there daily. But given him being covid positive no one was able to enter the 300 hall staff included, nor send me to the nurses station phone "because they don't have one in that hall". Keep researching!!!

I am beyond pissed, I've been waiting 3 weeks to get a CT scan done and my appointment which is…read moretomorrow has to be rescheduled due to my insurance pending authorization. I called my insurance, they say, yes that's correct, your referral was submitted today. They need 2-3 weeks for approval, I've been waiting more than 3 weeks! I don't get a "sorry" from ARA, no, what I get after mentioning my concern with the pain I'm going through, "you can keep your appointment, sign a waiver that you'll self pay then fight it out with your insurance company" Now that's great customer service! I can't even blame them for incompetence because on the same call I was told, "it was your doctor's fault for filing it under the wrong patient." Unbelievable.

Chandler worked with us about my procedure in a courteous, well communicated manner. The…read moreinstructions, the process were explained in detail, taking time to ask if we had questions or concerns. Her calm, professional demeanor is something I see less of in the medical profession these days, it was certainly well appreciated by myself and my wife. The staff demonstrated their desire to assist in any way. One of the staff was in the waiting room patiently working with an elderly person to make sure she understood what was going on and how it would proceed. The facility is well staffed with a professional attitude not seen in many medical facilities these days. We were not numbers, we were clients, patients there to be treated and were respected as such.

IV carrying anesthesia came out during procedure. Woke to my nose burning from the tube, my hands…read morethrobbing from nurses vigorously trying to put in a new IV, and being extremely aware of what the doctor was doing. The nurses and doctor were all kind, but the guy who came in to start the anesthesia never addressed me at all. I am a definite proponent of efficiency, but this was a very assembly line like experience.

I had a great experience at Oakwood. Dr.Bui performed by left and right eye cataract surgery this…read moreweek. The surgeries both went really well. The staff at the center were very kind, efficient and everything went smoothly. I am an anxious patient and all the nurses and staff made me feel comfortable and cared for. I would recommend this surgery center based on my experience.

Super big fan of Dr. Middleton; helpful, not judgmental at all, and just kind overall.read more

Profit Over People (Their motto) I tried to give them a…read morechance. But they hide charges in the fine print. They charged me for simply answering questions during an annual check up. Very routine, should have been covered. This company would rather trick patients into paying more rather than retaining patients through trust and care. I would avoid this place if I were you. And I'm not alone. I found many reviews through google etc... of people with the SAME experience. Do not trust Harbor Health. Oh and if you have a billing question l, good luck. Their policy is that someone will reach back out to you in the next month. Aside from that you can't contact billing directly. Very shady business.