CSL Plasma is definitely a place I would recommend to those I know and to those that I don't know…read morewho are looking to do something good to help those in need of the medication that's generated from the process of the blood that is donated from the many wonderful people that go there looking to something good to helping others in need and getting well pay for there time and countless generosity of wanting to help the many people who count on us to do what we do to help others. The staff there are bery professional and caring. They've have always made me feel very welcomed and I always look forward to going there because I actually enjoy helping the many in need of the medication that is processed from this process. The hours of operation have always been convenient because it allows me to good pretty much whenever I am available throughout the week when I'm free to do so. They know what the term customer service is and for someone my age that's is extremely important because these days you just don't experience that in most places of business. Anytime I have had a situation come up where I felt like I needed to express my concern about something or simply ask some questions they've been there to listen to me and do everything they can do to it better for me and others behind me. So please don't ever hesitate to express yourself and ask questions if it's simply something you don't know. It's just a great place to go if you want to help and get paid very fairly for the your time and efforts. I hope this information helps anyone who wanted to know this. Much Love to You ALL CSL Staff and Management for all the great work you all do there. Spruce

After seeing all the content online about promoting $800 first time donors. I dropped by to take…read moreadvantage of this offer. What I found was that it is $500 over there course of five donations. So you only get $100 per donation up to $500. That was a little disappointing to find out their fee was substantially less. The staff was incredibly nice and just thankful that you were there to donate. I didn't realize how important it really was to donate plasma. It's a cure for those who really need it. There are people that come in here every week for the sake of Money. Not being judgmental, times are tough...that's the reason I'm here. The staff is hospitable. A special shout out to Deven/MSA for her patience getting me logged in as well as the receptionist Eliza.

What an amazing experience! From start to finish Sam and Des provided excellent customer service,…read morethey make an amazing team! I stopped by after playing softball in the heat of the day to get rehydrated and left feeling like NEW and ready to finish the remaining games for my tournament. Highly recommend this location and if in the area again will definitely return!

These guys are great! They setup at the DCAC conference the last 2 days and I managed to get a…read morechance to relax and get a free banana bag IV treatment. The stick hurt a little (and i'm someone who donates plasma which doesn't bother me), but it wasn't too bad. I definitely needed that hydration after 2 long days at that event and drinking a lot of junk coffee and energy drinks and sweating.... Thanks guys! I look forward to popping in again.

My doctor's office is literally across the hall from this lab, so every year after my well woman's…read moreexam I end up there. And somehow... every single year... they magically bill me for something that should've been covered. At first I thought it was just one of those annoying insurance mix-ups. But after spending at least an HOUR every year playing mediator between the doctor, insurance company, and lab, it's starting to feel less like "oops" and more like a seasonal tradition. Usually they eventually fix it after I call enough times. Other times I've honestly just paid it because I value my sanity. This there were two tests I knew insurance wouldn't cover, paid for them upfront with my credit card, had the doctor separate them on a different form, AND asked for a receipt. The receipt only had the amount paid -- no description. Which already felt a little "interesting." Convenient that for some reason they have no way of putting a description what I paid for on this but every time they send me a bill it has a very accurate description of what they are billing me for. It's sad that it comes to me having to cord this interaction to protect myself. So I asked on video: "So these definitely will not be billed to insurance since I'm paying here?" Receptionist: "Yes." Fast forward to this week: guess who just got billed $36 for those exact same tests. At this point I'm not even mad about the money. It's the principle. Because I know a lot of people probably just sigh dramatically, pay the $30, and move on. But no. Not this year. This year I will be returning like a low-budget legal drama with my receipt, my credit card statement, AND my little video clip. Honestly the phlebotomists are sweet, but the front office acts like kindness costs extra. They are shockingly rude! So if this place keeps overbilling you too: fight it. Even if it's annoying. Or save yourself the headache and find a friendlier lab who doesn't routinely try to keep an extra 15- 30 from every visit.

Good smiles. Friendly. Location is very hard to find. Goto St David's, East Entrance aka Women's…read moreMedical Entrance (lots of construction terrible parking) then from there go up, yes up, to the first floor. Go right down the hall it's on the left. Apple Maps put me in the wrong parking lot all together.

I went to Scumpia with a nodule on my Thyroid requesting a second ultrasound to investigate…read more Scumpia scheduled if for 6 months out, and ran every test under the sun in the meantime. She put me on GLP1s, scheduled me with their Health Coach and washed her hands of me. I never saw her again. 6 months later, the 2nd ultrasound revealed there was never a nodule and that it was just a vein. Scumpia never reached out to me. Rhonda at the front desk stated more than once that they would only collect the $250 fee when I saw Scumpia. They collected it each and every time I went to that office, and Rhonda denied ever saying the Health Coach wouldn't have the fee. I moved over to MyBSW because I stopped trusting the care Scumpia offers at this office. ALL Health Coach appointments are FREE through them. Additionally, Scumpia's office inactivated my portal access when I canceled the continued care for GLP1s (not endocronology) so now all the tests they have on file are hidden. Avoid this office at all costs. You'll be put through the ringer and charged for no reason.

Gonna start by saying I don't mind someone being straightforward, but I do mind them being…read moreblatantly disrespectful. I saw Dr. Scumpia because hypothyroidism runs in both sides of my immediate family; my siblings inherited it, and I've been having symptoms. Lo and behold, her blood tests showed my TSH is elevated. I came in for a second appointment and she said my bloodwork looked fine, so I noted "I saw that my TSH is higher than it should be for a woman my age." She looked at me and smiled like I said something funny, and told me I'm not diagnosable unless it's 7 or above. I said "my information is from someone who was in the medical field," and she immediately snapped back "well then you can go talk to them." She then tried to tell me that my symptoms aren't from my thyroid and that I don't have a hormonal imbalance, which is false because I have recent bloodwork showing hormonal imbalance. I brought this up and she said "well you refused my treatment for obesity", which was completely unrelated to what we were talking about. Side note here: if you're remotely overweight she will bring it up multiple times. I declined scheduling a next appointment and she seemed confused and asked me twice why I was "so upset" despite calmly holding my ground. Maybe she's a good doctor if you keep your mouth shut and don't ask any questions about your treatment, but I'm not that kind of woman. If you disagree from a professional standpoint, that's normal, but a patient shouldn't be spoken to like they're stupid and don't know the first thing about their own body and family history.

Terrible staff and facilities, I would not recommend this practice. During my pregnancy, I dreaded…read moreevery appointment because of repeated rudeness from front desk and clinical staff with no apparent reason. I consistently waited 30+ minutes past my scheduled time, and staff seemed indifferent to patient concerns. This should be an exciting, vulnerable time, but instead I felt stressed and unwelcome at every visit. No one seemed to genuinely care about their patients' experience besides the Doctor themselves.

The most caring, professional and knowledgeable practice I have had the privilege of working with…read morein the delivery of (soon to be) two babies! Dr Rodger's is above and beyond what I could ask for in an OBGYN and my concerns have always been heard and given simple answers to resolve any questions. I tried several other practices in the Austin area before deciding this was the one. We will always live nearby as long as I'm having children, her pre and post operative care is tops.

Run....don't walk....run away and run fast. I cannot say enough bad things acout this place. 3…read moreweeks to get a scan, 2 weeks to get abother, 2 more weeks to "get on the schedule. Machine breaks down, 2 days missed, told it is working again, drive 1.5 hours, it is not working AGAIN!!!!!!

There is nothing quite like showing up early for your 11:15 appointment, waiting in the reception…read moreroom until 11:30 when you are told "The doctor had a very important lunch meeting and had to leave." He's not saving a life, delivering a baby or having a family emergency. It's a lunch meeting. "Can you come back in 2 hours?" No. It takes multiple bus rides scheduled in advance to get to this appointment. In response to further inquiries, the nurse responded. "Well, I'm sorry things come up." This doctor on duty, clearly has priorities out of whack. It's time to reevaluate that moral compass Doc! You are seeing patients whose most valuable commodity is time and are wasting it quit frivolously.

Sujata Jere doesn't listen and said I'm depressed. Everything I mentioned she threw out the window…read moreand wanted me to fill out a questionnaire. I should've ripped it up and left with the nurse!! I don't recommend unless you are depressed, maybe she can help you..???

I need to have prescription renewed and left a message for a call back more than an hour and 20…read moreminutes ago. What kind of business other than in the medical field would get away with this kind of customer service?

Over time, both Dr. Neyman and PA Julienne Calamlam became increasingly absent and disengaged from…read moremy care. Appointments felt rushed, questions went unanswered, and there was little sense that anyone was truly paying attention to my ongoing treatment. Things took a turn for the worse when they switched to a "pay-for-monthly membership" model. For patients who couldn't or didn't want to sign up for an expensive subscription just to receive basic medical services, the message was clear: pay up or move on. That message became literal when I received a single written notice that they would no longer be providing care. There was no real transition plan and no effort to ensure continuity of treatment. As a result, my prescriptions were suddenly left unable to be filled, putting me in a stressful and medically risky position. Responsible medical practices don't leave people without access to necessary medications. The lack of communication, professionalism, and basic concern for patient care was shocking. I would not recommend this practice to anyone who needs reliable, attentive, and ethical medical support.

I've been a patient here for over 18 years and always had great experiences in the past, but…read moreunfortunately, the service has gone downhill over the last five years. This year was the worst yet -- Dr.Neyman retired, and no one notified her long-term patients until just two weeks before she left. That is completely unprofessional and unacceptable, especially for those of us who rely on her for ongoing hormone therapy and care. To make matters worse, it's nearly impossible to get anyone to call you back regarding lab results or prescription refills. The office refuses to follow up with the pharmacy, leaving patients without essential medications. I've had to physically drive to the office just to get answers -- and even then, it feels like no one cares about long-term patients or is willing to guide us on next steps. You're left feeling lost, ignored, and without medication. The phone lines go unanswered for hours, and there's no clear communication or support. After nearly two decades of loyalty, I'm heartbroken and disappointed that this is how patients are treated now. No one should be left without care or direction -- especially by a doctor's office we've trusted for so many years.

Remember those "interrupting cow" knock-knock jokes? I have…read morean interrupting doctor one, ARC urgent care. "Knock knock." "Who's there?" "Interrupting doctor." "I fainted for no apparent reason yesterday, and have been having some serious issues with my memor..." "Get some lab work, here's a referral to cardiology, and you'll have to see your primary care doctor about the memory thing." "But do you think the memory loss might be relat...." "Like I said, you'll have to see your primary care about that." I have to say that Dr. Brooke did order an EKG and lab work, and he called me twice while I was on the way home to give me lab results and a referral to a cardiologist (EKG normal). It almost made up for him not being interested in hearing what I had to say during the exam. I guess he was busy, being an doctor doing an urgent care rotation during flu season and all, but I definitely felt like just another body he wanted to get out the door to make way for the next one.

He does not like to prescribe medications even if they have been prescribed to you for the last 20…read moreyears to maintain a serious medical condition. I switched to him after my last Dr. retired. I had seen Dr Brooke for almost a year and a half. He also insisted I have a pap smear before he would prescribe birth control (one in which my medical records and his nurse said I didn't need at this time). The same birth control I've taken for 15 years. After the humiliation, degradation and expense of going thru that, his office lost my lab results and I was never provided with any of the results. or refunded my cost. Another time I was 3 days late for my shot and he insisted I take a pregnancy test first even though I had not had sex in over a month and there was NO WAY I was pregnant. I asked about taking a medication to lower my high cholesterol. I donate blood and had results from the Blood Center of Central Texas. Their doctors' results weren't good enough for him and he insisted I take more blood tests there before even considering treatment. Basically he's a (*&%$) with poor bedside manners and his main agenda seems to be ordering unnecessary tests to rack up the expense. I don't have health insurance and can't afford his method of Bogusness. No wonder people can't afford insurance nowadays with Dr.'s like him cranking up the bill unnecessarily. Oh and last but not least, he referred me to another Dr. for my condition who turned out to be a pediatrition at Dell Children's Center. Perhaps after practicing for 25 years he should consider retirement. Can any one say QUACK?