Looks like I'm the first to review! I signed up with Beacon Biologics for white blood cell…read moredonation, to help with cancer research. When I got there, I was taken back immediately. Me, the woman in charge, & her coworker were the only ones in the building. Verrrry quiet & all attention was directed to me. Paperwork took most of the time and it was explained very thoroughly before signing. Seeing as this was just my initial appointment, they only did a blood collection of 6-7 vials to test for diseases before I am permitted to donate white blood cells once cleared. The blood collection was taken in a very cushy chair where you're almost laying down. Afterwards, they gave me water and a snack and made sure I was ok. In the end, I was given $25 for the initial appointment. When you do an actual white blood cell donation (which I was told can take up to 3-4 hours!) the payout is a lot more. They also told me they have things like iPads with Netflix, magazines, etc to help keep you occupied during that time. They also gave me a free shirt! They told me that they had been up and running for 2 years but just started accepting clients within the last year. Anywho, the employee whom worked with me was super down to earth and great to talk to & answered all my questions. I'm currently waiting to hear back regarding white blood cell studies now so that I can start donating :) seems like a wonderful facility doing great work!

From the owner: Beacon Biologics partners with people like you to enable research that saves lives. Your white cell…read moredonation makes groundbreaking research and discovery of new treatments possible around the world. You have the chance to give hope to patients waiting for a cure by donating white cells for research. Today, it's your chance to be the Beacon.

Exceeded my expectations in every way. Great customer service, from entrance to exit. Staff was…read morefriendly and efficient, to me and to each other--this was the shortest donation time I've ever experienced! And the place is clean and organized. Best time I've ever had saving lives!

They need nurses that are better trained. I was asked questions during the screening process, with…read morethe blood pressure band on my arm... so i didn't pass the test due to the simulation.

They do not keep to the appointment schedule. They are first come first served. I had to wait…read morealmost 20 minutes for my name to be called. Guess my time and schedule is not taken into account.

Dealing with the general public isn't easy. They do a great job getting you in and out…read more I have been donating a long time and have scar tissue built up on my veins. They are still able to get the needle in no problem. They almost always have a free gift for donations. This month was a free shirt last month was a free Torchy's Taco. The facility is clean and everyone is friendly. Good place to help others..

Always wonderful people Sheila is the best she is quick and a superstar. Chris is always smiling…read moreand Enoc is very special. Dani is how all customer healthcare people should be. She's a Gem!

Only half of the donation beds are being used and there is rarely more than one person checking…read morepeople in (even though there are four check in stations). Check in takes forever and so does donating. They obviously don't have enough staff for the amount of donors that this center draws. Half the staff is standing around doing nothing most of the time as well. Very inefficient operation. Most of the time there is an hour or more of waiting before you talk to anyone, and then at least another 30 minute wait before you get to a bed. Plan on being here 2.5 hours or more.

They don't seem to be connected to the CSL app since when i arrived the first time I was told they…read moreonly take walk-ins and not appointments. Things run a bit slow but the staff up front and the phlebotomist in back are very nice. The medical screening nurse was great too. I appreciate she took a short lunch to return for me on my first visit. I barely felt the finger prick or when the needle went into my arm. I do wish they had squeezy stress balls to squeeze to make the blood come out a little faster. I'll need to bring something next time. I'll give another star on my next visit if things go faster

Everyone at the CSL on Parmer in Austin TX, are very polite and professional. I might not remember…read moreeveryone's names but here are a few that I do remember. Hopefully I get them correct. Yay Yay, Scottie, Brandon, Derek, Shana, Vivian, Joseph, Mike the security guard and there are 3 more ladies that do the sticking and some front end staff members that I don't remember their names, but even after a long day of work they are always friendly and nice.

This ER knew how sick I was an admitted me to the hospital! I went to another er two times I…read morecouldn't walk and I was so weak . I had pneumonia thank goodness they ran a chest X-ray the other er said I had menopause!!!!

This emergency room team understands and operates with a sense of urgency. I like the set up with…read moreadjoining rooms to do an EKG and draw labs without having to see an MD first. The doctors and nurses in the ER were great. Very efficient and professional.

Wow! Once RWG received a phone call from Walgreens they called me like a swat team to be sure I…read moregot my meds filled! Let me complete my story... The main Dr (Sherry Neyman) moved to a new business, mostly non-insured procedures & treatments. I've just run out of my 90 day refill... Walgreens keeps sending text that they are faxing Dr for refill... I happened to be in same building this morning and the RWG lobby Neyman occupied is was empty other than a 5 gallon paint bucket... left a notice taped to the door no patient care starting 11/17/25, see pic.

Always something... in the past I had a terrible experience during IUD placement, an appoint…read moremis-scheduled twice, and today was no better. Doctor said they'd provide the prescription to the pharmacy... no updates and no prescription sent. I asked the front office for a written prescription for exactly this reason and was refused. Why is it so hard to get prompt, professional care that is complete with attention to detail on the follow up actions?

I've been coming to this CPL for a few months now and it's generally a good experience. Targeting…read morelate morning between the morning and lunch rushes means there isn't much in the way of a wait -- I'm typically in and out of the lab in 15 minutes. Phlebotomists are great: I've had Jennifer and Dawn, and both were friendly, professional, and got 3+ vials without pain. Front desk staff are hit or miss -- I've gotten some curt responses, especially over the phone, but mostly friendly ones. It's not a huge deal, but I have a similar job and have always made an effort to be pleasant even when I'm losing my mind under stress. The clinic itself is clean, comfortable, and I'm glad to see they are following social distancing techniques for the waiting room (blocking off chairs, no more checking in via communal touchscreen). I was surprised they didn't separate out used pens but otherwise I didn't feel like my safety was endangered by my visit. One note about this clinic: when my labs are faxed in physically, they don't ever seem to get to the clinic. I don't know if this is an incoming or outgoing fax issue, but my recommendation is to always call ahead and double-check to see if your labs are there before you leave the house.

Ridiculously slow! It'a busy and they usually have one person drawing blood. I could've gone to CPL…read moreon Renfert Way and been back by now! I've never been to a slower lab. I also asked for a cup for the water machine they have in the lobby and never got one. And nobody smiles!