Great staff and here's a pic of the heart healthy diet as of 8/6/26. I couldn't find and pics…read moreonline so I'll put the whole thing here.

I first entered St Davids Medical Center Down Town Austin Texas on about 6/11/2026 to ER at about…read more3:00 AM Was admitted to 4 East. I was found to have 2 lumbar Compression fxs. by cat-scan. The Hospitalist that first saw me on 4 east was extremely rude in her manner. I can take rude but she failed to referr me to an orthopedic doctor for my acute fractures. She failed to order a TLSO brace to prevent the progression of the compression fractures. Some doctor who I never met decided I needed Kyphoplasty surgery. However I was told I had to have a MRI to have the surgery. I am 325 lbs and too big for their MRI so I was denied surgery. I ask for a reasonable accomidation to have the MRI done at a outpatient facility that has a wide bore MRI Scanner. This request was denied by some supervisory woman who did not introduce herself. I was denied this ADA accommodation and I ask for discharge which was done without any followup help finding an MRI I could fit in. I purchased my own TLSO as I am a retired Physical Therapist hainge practiced at this hospital for about 12 years. t

When my gastro dr told me I had a choice between Seton or St David's, I called both to discuss…read moreappointments. At Seton, it ended up being a phone call out of the country to a call center. Really annoying delays when we would talk. We kept talking over each other. Difficult to understand, & they didn't see to have any compassion. Just another phone call. I called St David's & talked to a real local person, who empathized with me. Night & day difference & the choice was clear. I had a couple tests scheduled at the outpatient imaging center. The day of my testing, everyone I interacted with was smiling, upbeat, & so friendly. They seemed to go out of their way to make sure I was comfortable. Big shout out to Ashley who helped me with my Hida scan.

Why do we need to fill out the same paperwork three times?…read more Time wasting health care practices abound.

Dr listens to your issues and is always working to help you if you need to see a specialist or for…read moretests. Front desk and nurses are helpful.as well

This man cannot be trusted as a doctor. Especially of women's health. He is a PCP. He is PRIMARY…read moreCARE not a gynecologist which means he treats flu, cough, cold, minor issues like small scrapes, cuts and bruises or easily diagnosable concerns, he can request imaging and give referrals for everything else or at least he is supposed to give referrals for everything else. And that's it. As per his background in the medical field, he has been TRAINED to gain the trust of his patients. He has been trained to show compassion and build trust with his patients, staff, and colleagues alike. All this being said he is a professional at being trustworthy and compassionate, it's his job! It's really sad.... All of it is really sad. My heart hurts and my heart goes out. Because behind closed doors (or otherwise), he cannot be trusted. It took me a long time to find the courage speak up. So to the others, I understand you and you are heard regardless. Do not trust Dr. Jared Kealy.

My mother was brought to the ER after suffering from severe diarrhea for two weeks. At the time of…read moreadmission, she was extremely weak and unable to retain any liquids. Despite her visible dehydration and the difficulty staff had establishing an IV, she remained in the ER for approximately four hours without receiving any IV fluids. Before being discharged, she suffered a physical setback, yet she was still sent home. The following day, we were notified that she tested positive for C. diff. It is deeply concerning that a patient in her condition, with what turned out to be a serious infection, was brushed off and discharged while still thirsty and weak. We now have to wait several days to see her primary care physician for follow-up care that should have been initiated or supported by the emergency team. I am disappointed by the lack of effort and the dismissive attitude we encountered during this visit. I would appreciate a review of her case and an explanation as to why standard interventions, such as administering saline fluids, were not provided given her symptoms. We can do better for all patients.

Oh my gosh. I need more than 85 characters to describe what an awful experience my friend stay has…read morebeen at St. David's South. She was left hours upon hours laying in her urine and fecal matter. Over her 13 day stay she has developed major breakdown of her skin on her buttocks and vaginal area. She is as red as can be and has developed a horrendous yeast rash, and is in a lot of pain when you clean her. Hardly saw the nurses at all. When she called for someone to come clean her it took them many hours to show up... up to 6 hours at times. I could go off about many other things about her time here but I am running out of characters. So incredibly outraged! When I spoke up about the care, only excuses were made and no accountability was taken. Still she sat hours upon hours in her own feces after I spoke up and advocated for her. Unacceptable!!!

Dr was dismissive, forgot to share test results and seemed to forget I had a fever. I took a Covid…read moreand flu test and heard no word if it came back positive or negative. Was referred to a GI doctor for my stomach issues only, even though I complained about a fever I've had for 3 days. I came in around 9pm so it seemed like they wanted to go home as fast as possible. Also no hand soap in the waiting room bathroom? Not even a soap dispenser in sight. Save the time and go to a different urgent care EDIT: Found out I had severe dehydration and a nasty virus that needed attention from the ER. Wish I would have received better care.

I called ahead and asked how long the wait time was. They told me it was an hour and a half I said…read moreshould I make an appointment and they said yes then I made the appointment and then I got there and then they said the wait would still be an hour and a half even passed my appointment time Completely unprofessional. Would not ever return to this clinic. Actually make that wait two hours they keep adding more time on.

Sujata Jere doesn't listen and said I'm depressed. Everything I mentioned she threw out the window…read moreand wanted me to fill out a questionnaire. I should've ripped it up and left with the nurse!! I don't recommend unless you are depressed, maybe she can help you..???

I need to have prescription renewed and left a message for a call back more than an hour and 20…read moreminutes ago. What kind of business other than in the medical field would get away with this kind of customer service?

It's your money!!! You would think... Mar.18, 2022 was…read moresurgery date. Today is Dec.1, 2022. Enough time has passed to have the accounting dept. mail the check that is supposedly on someone's desk since Oct. 21, 2022. I have always received a refund promptly from other medical facilities when deposit was overpaid but not from this one. Not kissing it goodbye tho!

Arise/Westlake kept our $8,000 hostage for 19 months!…read more Billing, billing, billing. Notice that almost all the bad reviews about Arise are about billing. When you go to Arise or Westlake Hospital, please never pay anything up front! They will tell you that they will bill insurance and if you overpaid, you will get a refund. But, that seems to never be true, based on reading the reviews here and based on our experience. (Arise handles billing and insurance for Westlake Hospital, we found out a year after a surgical procedure at Westlake). If insurance ever gets billed, and if you ever get a refund, it will only be after many calls and much work and nagging on your part. And, since you won't receive a bill from Arise/Westlake (because you pre-paid and nothing is owed), you will be in the dark about what the charges are, and you won't even know if insurance was billed or not because you don't know what the charges are! Did we get a refund? Yes, after 19 months of calls, emails, frustration, and visiting the Arise billing office in person, we finally got our overpayment of $8,000+ refunded to us. What went wrong? 1) Arise never even billed our insurance for the wrist surgery. They were not motivated to bill insurance because we had already paid them for the procedure. We finally got them to bill the insurance after a year of calling, and finally visiting the Arise office in person. We were extremely lucky that the insurance paid the bill even though it was filed slightly more than 12 months after the procedure. 2) Arise had to "approve" the billing of insurance for the procedure! What? Why? I don't know. Thankfully, they "approved" it, but I've never even heard of such. Billing insurance for a procedure should be automatic, right?? 3) When I called Westlake about billing the insurance, the person I talked to couldn't actually send a bill to insurance, and couldn't tell us if the bill had been sent. Why? Because she worked for Westlake. And, Arise handles the billing. This problem seemed completely insurmountable. We didn't know that Arise handled the billing. We didn't understand the problem. Finally, we drove to Westlake to talk to someone in person about billing, and we were told that we had to drive over to Arise instead. After talking to folks at Arise, we finally understood why it was useless to call the billing department at Westlake. 4) After Arise finally billed insurance, and our insurance fully paid for the procedure, we were then told "Your money is not refundable". Nobody ever wants to hear that. The person was wrong and they never should have said something like that. It would have been insurance fraud to not refund our money after they received payment for the same procedure twice (once from us; once from insurance). 5) After Westlake/Arise agreed to refund our money, it took almost 60 days to receive a refund check in the mail. This is in violation of the law in Texas which requires the patient be refunded their money within 30 days of recognizing that the patient is due a refund. 6) Fundamentally, there is a BIG BIG problem here. The billing of the insurance should happen automatically, and should not have required any phone calls or in-person visits. And, refunding a customer over-payment should occur automatically. Nothing ever happened without our interference. It is as though I was their unpaid employee working for countless hours on my own behalf. Without my intervention and numerous hours spent they would have done nothing at all. I can't possibly write about all the aggravation, frustration, and time spent on this problem. If we had taken no action, we would never see our $8,000 refunded for sure.

Great doctors, terrible admin staff. Typical for the USA healthcare system unfortunately. I have…read morebeen taking a maintenance medicine and keep running out because the admin stand keeps sending the prescription incorrectly to my pharmacy. They are almost IMPOSSIBLE to get in touch with, and when you do you are gas lit to the moon. What good is a clinic if they can't even fulfill the most simple of obligations? The USA healthcare stystem is one of the worst in the world, and this place is a perfect example of why.

Unfortunately, I did not have a good experience at this location. I came in because I was feeling…read morevery sick and instead of a doctor seeing me in person, they made me sit in my car outside to have rapid testing done (because of "covid" precautions. I was tested for strep, covid, and the flu. All tests came back negative, and they did a virtual visit with me while i was sitting in my car and told me it's likely just a virus or cold and it will blow over. It became worse as the days went on and it became so bad I had to go back into the office a second time. The second time, they saw me in person and the doctor looked in my throat and noticed a severe bacterial infection. He said it was an "unspecified upper respiratory infection" and prescribed me antibiotics. They didn't even re-test me for strep throat, which seems like it'd be standard procedure. This whole time I have had strep throat that they failed to test for on my first visit because the throat swab was not done properly by the technician. So I went 4 whole days without receiving antibiotics and allowing the infection to get worse. I'm very disappointed in the lack of treatment.

Dr. Brandon Artillo Allport my PCP. It's a one stop shop for me with dental, eye exam and…read morephlebotomy "blood work" Wonderful staff at all times. They take care of me....ABSOLUTELY NO COMPLAINTS

Have been going to location on 11th street for 4 months. Have told same Dr. Area I no something is…read moregoing on order test all around it. I go in today he tells me the mri of area I complained about showed nothing. I start looking at paperwork and talking to nurse. He didn't even have mri done on area I've been complaining about. And he told me I should try cbd oil. A joke. Zero confidence in Dr's today.