Our experience with CSI was truly a mixed bag.
The positive:
The finished desk is absolutely beautiful. It's added an incredible amount of outdoor livable space and significantly increases the overall home value. The project manager communicated well via email and the crew was always friendly. They also treated our pets very well and given our two rambunctious dogs, that's a definite bonus. They were also aware of our intention to purchase a hot tub and made absolutely sure the deck could withstand the water weight.
The negative:
There were a lot of promises to be there that didn't happen. It became a pleasant surprise when they actually came as scheduled. Initially, we were told this would be a five or six day project and the reality was that they started in January and finished the final bits in June. To be fair, the project manager did experience a personal emergency (which was totally understandable) and there were some weather delays. That being said, it's still hard to accept that the project that was supposed to take five-six days spanned six months. Our final issue was getting them come back to remove the trash and fix a broken board. We started asking them to come back as of 4/29/15 to remove the trash and fix the broken board. Despite multiple promises to come, they didn't actually do it until today.
Bottom line:
They do beautiful work but they really need to improve on customer communication and fulfilling promises that are made. They also perhaps need to be more realistic with themselves and their customers on project timelines. read more