Crumbl - West Chester

1

153

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7 months ago

My first impression is that the building was bright, clean, and small. There was no traditional bakery display case of "goodies:" instead there was a small sample platter of the offerings, with a sign warning customers that these were "for display only." It seemed like a limited amount of choices of oversized cookies and smaller versions of the same cookie. The servers were pleasant and explained their process. When I chose 1 large brownie and 1 small chocolate chip cookie I was told the small ones were only sold in larger quantities (I believe it was 6 or more). I gave up on the chocolate chip cookie and bought the Dubai brownie only. It was huge, with a thick layer of pistachio between the brownie and the icing. When they brought the brownie out it was overly cold and the chocolate was almost frozen -- likely it had been sitting in something colder than a refrigerator but maybe not as cold as a freezer. All together, it was delicious and an indulgence I savored, in small pieces, for about 2 days. But the impersonal "big bakery chain" experience and rigid guidelines took some of the charm away from it for me. read more

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Alex S.

Thanks for giving us a try! Wishing you all the best on your dessert…

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TJ W.

6

97

235

2 years ago

What isn't to love about giant cookies big enough for two!? We love trying out the new flavors & we do so every few weeks. The staff are always kind & the store is always clean and comfortable. I wish they had the apple pie and the carrot cake more often but two great go-tos are the chocolate chip and the frosted sugar cookie. We usually get 4-6 and all 6 of us share them. read more

Crumbl - West Chester - Turtle & carrot cake cookies 4-Pack - Bakeries Near Me - West Chester, Ohio

Crumbl - West Chester - Carrot cake, double chocolate, chocolate chip, apple pie & s'mores DELISH! - Bakeries Near Me - West Chester, Ohio

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Alex S.

We're absolutely thrilled to receive your rating and your kind words…

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Joey S.

Elite 26 All-Star

62

832

2518

3 years ago

Okay first let me say I only came here because my BFF suggested it. I am not a fan of spending a lot on a cookie that I could bake at home. Well let me say the freaking cookie was good. Soft and flavorful with just enough icing to give it pop. I mean I wouldn't order a dozen, but would be happy to come here and grab one for something special. I mean if you really want a good cookie and don't feeling like baking. Come in and get one. read more

Crumbl - West Chester - Churro cookie - Bakeries Near Me - West Chester, Ohio

Crumbl - West Chester - Front of building - Bakeries Near Me - West Chester, Ohio

Crumbl - West Chester - Single cookie box - Bakeries Near Me - West Chester, Ohio

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Shawna F.

167

7

0

2 years ago

A couple of cookies were sold out but, a very clean store and efficient. One of the best crumbl's I have been too And I have been to several. Please bring back the banana pudding. I didn't get to try it last time read more

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Wendy W.

15

173

613

3 years ago

You can't even walk in before you're smelling delicious warm cookies!!! The ease of ordering (a self-serve kiosk) and pick up makes getting cookies almost too easy! The worst part is the wait!! My BFF and I ordered a Churro cookie to split and it came out warm and gooey!! We couldn't wait and ate it in the parking lot!!!! This is definitely an indulgence at almost $5 for 1 cookie but well worth the treat!!! read more

Crumbl - West Chester - Single cookie box! Churro flavor! - Bakeries Near Me - West Chester, Ohio

Crumbl - West Chester - Crumbl cookies! - Bakeries Near Me - West Chester, Ohio

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Armin M.

155

159

466

3 years ago

I wanted to try crumble because I have had heard so many things about it. When I walked in, it was packed inside. I ordered the peanut butter and jelly cookie as well as the cornbread. It took insanely long to get my two cookies when I ordered them. The icing on the cornbread tasted exactly like artificial butter and it was unappetizing to be honest. The cookie itself was not bad. The raspberry jelly on the pb and j cookie was good, it was tart. The cookie had a strong pb flavor. Both cookies were pretty sweet which is not my cup of Tea. Overall It was extremely rich and heavy. read more

Crumbl - West Chester - Bakeries Near Me - West Chester, Ohio

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Katherine D.

Elite 25

112

227

660

4 years ago

One of my co workers recommended the cookies and decided to give a try. I love how easy it is to order online and that they have their own app. Also it's cool that they have certain flavors per month that way you are not overwhelmed with bunch of choices. Ordered the triple berry cobbler cookie and it was delicious! You could really taste the berries and the the cookies was extra soft. The price is a bit high, but for that big of a cookie you really can't eat more than one. When I went to pick it up, the location was eye catching, very neat and clean, I love that the bakers are right in front of you and that they show you the cookies before closing the box. I plan to go back to try other flavors! read more

Crumbl - West Chester - Berry crumble cookie - Bakeries Near Me - West Chester, Ohio

Crumbl - West Chester - Box - Bakeries Near Me - West Chester, Ohio

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Jenny A.

Elite 26 All-Star

107

80

248

2 years ago

Amazing cookies, you can't go wrong!! These are my fav cookies and their icing is amazing!!

Business owner information

Alex S.

Thank you for your kind words! We're thrilled that you enjoyed our…

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Gabriella T.

1

20

11

2 years ago

There service was amazing& the store always smells amazing, music isn't too loud, and smells amazing. However, I'm always disappointed with how the cookies come out. The sugar cookie by itself was soft and crunchy... however the icing was so warm that it's falling/melting apart. It's not even pink... and on top of that it tasted sourNot pleased with this $5 cookie!!! read more

Crumbl - West Chester - This is their website of the strawberry cupcake cookie - Bakeries Near Me - West Chester, Ohio

Crumbl - West Chester - This is what they gave me.... For the strawberry cupcake cookie. - Bakeries Near Me - West Chester, Ohio

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Business owner information

Alex S.

Thank you for sharing your experience. We're sorry for the challenges…

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Deonna E.

185

209

310

3 years ago

If you don't like Crumbl, you haven't gotten the right cookie! Let's start with the classic chocolate chip - sweet, humungous, and beyond soft. That's really the entire appeal. Sure, the store is cute and welcoming, but the cookies hold their own! My personal favorite is the Cookies and Cream. There's so many options, you really can't go wrong. read more

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Shawna J.

0

2

0

2 years ago

I always enjoy coming to this Crumbl. Not only are the cookies delicious, but the team here is so friendly. They always greet you with a smile. read more

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Kimberly B.

60

35

69

4 years ago

After getting back to our hotel room with coffee this morning the boyfriend informs me that "some lady on the elevator had a box that said Crumbl Cookies, we need to find it" ‍ We did; bought 4 and ate one in the parking lot just to try it. OMG... it was so damn good and after a little mmmm'ing and ohhhh'ing, we declare that they are 100% better than.......Cheryl's Cookies read more

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Shadow X X.

0

7

1

1 year ago

GREAT cookies. Good service workers are kind. Very clean atmosphere, makes me happy to visit

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Andrea M.

0

1

0

1 year ago

Would have rated 5 stars except my last delivery they forgot the cookie cutter I ordered and my pink sugar cookie was frozen! Every time before that I have had no problems and the cookies have been great. read more

Business owner information

Alex S.

We’re so glad you’ve enjoyed our desserts in the past, but we’re…

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Tia R.

2

31

3

2 years ago

Great cookies, would leave a 5 star review if the menu hadn't had so much chocolate the last few months. Still a good place, but yea the menu has been disappointing lately read more

Business owner information

Alex S.

Thank you for taking the time to share your positive experience!…

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Lisa I.

0

5

1

2 years ago

I frequent this Crumbl location often and everything about it is always on point. Great staff, consistent product, and right across the parking lot from where I work! read more

Business owner information

Alex S.

Thank you so much for taking the time to share your positive…

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Danielle B.

0

6

0

2 years ago

Love the weekly menu changing. good cookies. definitely need to try them, cool concept

Business owner information

Alex S.

Delighted to hear you had a great time with us! We can't wait to see…

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Emily S.

0

1

0

2 years ago

Cookies are always amazing and soft and chewy which is just how I like my Cookies. Not to hard but soft.

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Brooke B.

0

9

0

3 years ago

Anyone who says these cookies are "too sweet" is a criminal. That's the whole point of eating a giant cookie duh The service here is pretty great, they always great every single person and it's so overwhelming when they do it that it draws me in even more and i just love it . If you want diabetes or something then definitely come here once a week , i gained 600 pounds just since summer LOL (just kidding i'm lying) . The only thing I would say is that the cookies are pricey, but that's what you get when it's the greatest cookies of all time. BRING BACK THE GOLDEN OREO/COOKIES & CREAM ONE I DONT REMMEBER WHAT IT WAS ACTUALLY CALLED HUT ITS SLAPPED read more

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Jess C.

Elite 25

108

327

225

4 years ago

Hot cookies after dinner? Yes please! Easy parking but long lines. It went quick enough though. Four huge cookies for $20.00 but that included ice cream. Two places to place order and easy menu with the days cookies. They lost a star only because I didn't enjoy the classic chocolate chip cookie. I make them better!! read more

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Samantha R.

194

14

16

4 years ago

The cookies are delicious and also VERY big! It was a simple process to order and pick up as well as staff was nice. When you walk in it's super fun and cute. However you order off an iPad which call me old school but I love seeing the product before and personal interaction. You truly don't see the size of the cookie until you get it or what it looks like. Also just a tad expensive it was $33 for a party pack of 12 cookies. I love the flavors and I will be back for special occasions! read more

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Lakin S.

12

31

45

4 years ago

Great new location within VOA. Easy online ordering + pick up option. Been here a few times already since opening! So so delicious - 100/10! read more

Crumbl - West Chester - Donut, brownie, s'mores, cookie dough! - Bakeries Near Me - West Chester, Ohio

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Josh G.

128

56

124

3 years ago

Super clean inside. Friendly staff. Ordered on the app and it was ready in minutes. They were boxing it up when we got there and the cookies were still warm. We couldn't even wait to get home before we split one in the car. We love crumbl. read more

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Christian B.

0

18

2

4 years ago

HOLY FREAKING COW! These cookies are so stinking delicious, Family can't wait to see what flavors are out each week. My personal favorite is the Kentucky butter cake. Thank you Crumbl for the warm welcome and delicious cookies. See you guys next week! read more

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Rebecca G.

0

1

0

2 years ago

The staff have attitudes sometimes and are not always helpful. Cookies are wonderful but staffing needs better attitudes.

Business owner information

Alex S.

Hello! We're genuinely sorry for the disappointing service you…

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Kate H.

0

6

4

4 years ago

The workers at this location are amazing and so sweet! The place was well cleaned and the cookies were delicious. I can't wait to go back and try their ice cream too read more

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Lauren C.

0

15

5

3 years ago

Staff is always kind and the service is quick. Cookies have been delicious and the quality is excellent.

Business owner information

Alex S.

Thank you for choosing us, and for the wonderful review! We're…

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Allie P.

74

7

1

4 years ago

Great experience at Oakley location, I thought the same here. I saw a coworker pick up a cookie on the floor with her gloves and didn't change her gloves for grabbing the next cookies for the box. Paid $5 for a happy birthday sticker to have a thank you sticker on the box. Also, when I brought the cookies home for the birthday party I realized that the blueberry cheesecake cookie was not even iced. I wish I could say the same for this place as I can for Oakley read more

Crumbl - West Chester - Half done cookie. I got the blueberry cheesecake cookie and they didn't ice or put the topping on the cookie at all. - Bakeries Near Me - West Chester, Ohio

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Jessica L.

77

23

10

4 years ago

First visit on opening night, service was fast, cookies were warm & delicious. Everyone was friendly, store is bigger than Oakley location. Still super busy as expected. Will for sure be back, happy to have a Crumbl so close! read more

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Jennifer M.

19

21

0

3 years ago

Everything is always fresh and good. Staff is always nice. Only one minor bad experience with them was when they asked to put a message in the box and I said yes, happy birthday and got home and they didn't do it. But other than that have had no issues. read more

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Elizabeth M.

6

25

2

4 years ago

They only got it half right had one wonderful cookie and one that came right out of the refrigerator. It was like a rock.

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Austin S.

0

22

13

4 years ago

Besides the amazing cookies (which changes week to week) and ice cream, I love the fact that every time I bring Capri in my backpack, we always get greeted with love and excitement!! But overall, this place (if it's not already) will be a staple for West Chester in years to come! read more

Crumbl - West Chester - Corgi in a backpack! - Bakeries Near Me - West Chester, Ohio

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Justin T.

0

10

1

4 years ago

Ordered yesterday on a saturday Great cookies but it took 50 minutes to get my two cookies.. i wont be returning to this location again due to the logistical nightmare that was inside But cc is great at other locations read more

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Gabriella F.

0

8

12

4 years ago

Yummy, but pretty expensive. Great staff, and when I walk in I'm greeted with a "Welcome to Crumbl!"

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Gregory F.

0

10

15

4 years ago

If you like cookies you'll love crumble in Westchester. I would describe the cookies as gourmet, only the best ingredients are use in their cookies. The cookie flavors change every week so there's something new to try each time. My favorite was the molten lava cookie, if you're a chocoholic you will love it. That's the way the cookie crumble's... read more

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Cathy M.

0

4

0

4 years ago

Rude and unprofessional behavior from the owners down to staff. Do not know how to treat people with respect.

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Penny R.

0

4

2

4 years ago

Huge cookies. I usually order ahead there can be lines at times, but that is because they are so good. They rotate flavors every week and we can't wait till the next week to see what the new ones are going to be. read more

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More info about Crumbl - West Chester

7614 Voice Of America Center Dr
West Chester, OH 45069
Directions
(513) 644-5314
Call Now
Order Takeout or Delivery
Start Order
Visit Website
http://crumblcookies.com

Full menu

Hours

What time does Crumbl - West Chester open?

Crumbl - West Chester opens at 8:00 AM on Monday, Tuesday, Wednesday, Thursday, Friday and Saturday.

What time does Crumbl - West Chester close?

Crumbl - West Chester closes at 10:00 PM on Monday, Tuesday, Wednesday and Thursday.Crumbl - West Chester closes at 12:00 AM (Next day) on Friday and Saturday.Crumbl - West Chester is closed on Sunday.

Mon-Thu 8:00 AM - 10:00 PMFri-Sat 8:00 AM - 12:00 AM (Next day)Sun Closed

Payment methods

Does Crumbl - West Chester take credit cards?

Yes, Crumbl - West Chester takes credit cards.

Food & Alcohol

Does Crumbl - West Chester have catering options?

Yes, Crumbl - West Chester does have catering options.

Indoor Amenities

Does Crumbl - West Chester allow dogs?

Yes, Crumbl - West Chester allows dogs.

Outdoor Amenities

Does Crumbl - West Chester have parking?

Yes, Crumbl - West Chester has parking options. Private Lot Parking, Validated Parking

From the Business

Specialties

Crumbl is home to the best desserts and cookies in the world! Baked from scratch, our weekly rotating menu features specialty cookies and desserts, like our award-winning Milk Chocolate Chip. Our bakeries provide excellent in-store service and options for delivery and curbside pickup. Crumbl Catering options like Large or Mini cookies are available to make your wedding, birthday party, or office event sweeter. Crumbl delivers unique flavors perfect for gifting and sharing with friends and family.

History

Established in 2017.

Est. 2017 Crumbl was founded by cousins Jason McGowan and Sawyer Hemsley in Logan, Utah. The duo teamed up to create the world's best chocolate chip cookie. Once Crumbl's Milk Chocolate Chip cookie recipe was born, Jason and Sawyer opened the doors of Crumbl and sold their desserts for takeout and delivery. Over time, they grew their business to include more flavors and services like delivery, catering, and a weekly rotating menu. The rest, as they say, is history. Even though Crumbl is now a booming franchise with an expanding global footprint, our mission is stronger than ever. Crumbl's goal is to bring friends and family together over the best desserts in the world.

More Info

Health Score

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