I visited not too long ago and I experienced the best customer service ever. A girl was working by herself and took the time to explain what each cookie was and how ordering works. I ended up trying the caramel apple because she recommended it and it was phenomenal. Not to mention, the location was very clean compared to other stores I've visited. I can definitely see myself visiting again in the future, as this location was exceptional! read more

I value the service and ambience. The cookies always make my day. My mouth always waters every time I took a glance at the cookies

I always love the service here! The cookies are always so delicious and environment is always clean and tidy and smelling delicious! I love this place! read more

Crumbl - Orange - Bakeries Near Me - Orange, California

Was gifted a box of mini Crumbl for my stay here in southern Cali. Looks esthetic.. very pretty cookies! Smells good too! But I have to say they're on the sweeter side. A bit too sweet for my liking but still a cute and delicious treat. My gift box came with 2 chocolate chip cookies, fried cookies and cream, churro , strawberry lemonade and a pink cookie The best cookie in this bunch was the churro. read more

Crumbl - Orange - Bakeries Near Me - Orange, California

Horrible service They misplace your orders They are rude to customers who call them out They do not plan, prepare and organize despite prepaying a month in advance If you are planning a huge event like a wedding or a birthday, do not order Crumbl cookies. Their disastrous service will leave you scrambling and stressed out. Not worth the money Not worth the time Avoid at all costs read more

I've been here twice picking up orders for my family. Both times they screwed up the order or misplaced it entirely. Even with the name and order number they struggled to figure it out. And of course they ran out of items that she had prepaid for. What should've been a 10 second pick up became a 30 minute carnival of confusion. And after I finally got the order and said thank you they just walked away without a word. Absolute clown shoes. I would not recommend this to anyone read more

Way too pricey for a single cookie. They change some variety weekly and have some constant regulars (like chocolate chip). Not the best cookie I've ever had. read more

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Had to check out the infamous "Moonbeam Ice Cream" Benson Boone cookie before it was gone. Despite all its mixed reviews, it was good! Better the second day than the first, for some reason. We also got their classic chocolate chip cookie (which is always a favorite), and their apple cinnamon & cornbread. Boy, were they GOOD! Please bring back those flavors, they are so good! Best eaten right away. I also really like this location. Parking is plenty, and the place itself is never crowded. And their cookies, of course, always delicious. read more

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DEFINITELY DELICIOUS DESERVES 10 S they only take credit cards no cash you can buy in store or online. Very nicely decorated not cluttered very nice. These cookies are soooooo darn good and moist not a single piece was hard. So delicious I urge you to come on down have a Heavenly cookie. This was my 1st time here and I can't wait to come back. read more

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Flavor quality depends on the week. It's fun having a variety of changing flavors and they have a good rewards system. But not all of their cookies are great. I'd say their best ones are: the Carmel Apple cookies, smores and waffle. read more

Crumbl - Orange - Carmel apple pie cookie - Bakeries Near Me - Orange, California

Amazing cookies and service was great too! Love that each week has new flavors. Store is very clean.

I think I found the bread and butter, time of when to order Crumbl cookies for pick up. It is definitely early in the morning! The staff today was so very wonderful. Marissa was so friendly for it being right at opening. The cookies I had ordered were ready. The store was clean as always. The cookies were tasty and the new winter flavor, sea salt toffee, is my new favorite. read more

So, I got a gift card to Crumbl, so we decide to go there after dinner. We walk in only one other person is there, but no acknowledgment that we entered. Evidently, you can only order from an I-Pad, so we did. We got two COOKIES for 12 something and change. Of course it asked us to tip? Why would we tip the I-Pad? No one acknowledged us when we walked in? So no. I tip people everywhere, not computers. The sad part as one on the cookies was a chocolate chip cookie. I got about a fourth, it had one chocolate chip, that's it. Chocolate chip cookies should have more chocolate to pasty dough. It sucked. I could have lived with everything else but a crappy cookie from a cookie store? read more

Huge fan here. The Crumble strategy has me hooked - for about 5 years now. I love checking to see what the week's new cookie and cake creations are and I want to mention the team here in Orange that has to deal with me almost every Saturday! A special complement to Maritza who for years now alway is professional and patiently answers my questions and requests. Always a good time! The only reason I'm not giving 5 stars is because cookies often run out at this location and I'm forced to drive to other locations. I think the minor loss from excess inventory is better than causing customers to drive long distances and causing frustration which may lead them to just go to those locations instead. read more

The best part is the excellent customer service I love their cookies always great and fresh read more

Crumbl - Orange - Bakeries Near Me - Orange, California

Good cookies and good ambiance. Love the colors of the store. Just need promotion or any special promotion

I am giving this location 2 stars. The cookies are fairly expensive just to get to work and realize the insides are still raw. I personally don't like raw cookie doh and I don't believe it's suppose to be like this. read more

Crumbl - Orange - Inside is raw - Bakeries Near Me - Orange, California

The person working seemed annoyed and a bit rude. Didn't even acknowledge we were there.

I think this location has the best quality and they always have all the offerings. I drive from Anaheim to get my orders here.

I found a piece of a butter stick wrapper inside of my cookie. Gotta be a health issue. read more

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Crumbl never fails to deliver!! Yes they are sweet and huge but helllooo!! That's the point!! They are so good!! And their cookie cutter comes in handy more often than not!! read more

These were pretty good. I'm not sure they were worth $40 but my granddaughter enjoyed trying each flavor! read more

Crumbl - Orange - A 6 6-Pack of deliciousness! - Bakeries Near Me - Orange, California

Fast, delicious, clean facilities and super friendly staff! Always great dessert options for picky eaters!

Great customer service! everyone is so kind! I will definitely be back and will recommend everybody this location!

Very good service and clean environment. The cookies are always the best. Always get our order in no time.

I went today 04/13/26 at 8:50 pm I was super happy until the girl that was there had a bad attitude she didn't even say anything not even hi! And she give me my order with her rude attitude! Horrible service and I wasn't able to see her name because she wasn't wearing it read more

The Dubai chocolate cookie is amazing. The thin cookies that are crunchy and soft with the kataifi filling is so good. I love the brownie also but in my opinion this is better. Bring it back soon Crumbl! read more

Meh its whatever the cookies take underbaked and diabetes filled. Only good if you have a crumb of it

Sooo we go to this crumble cookie here and there and usually cookies are on point. This last visit we wanted to try the chocolate covered strawberry and the waffle cookie then we got 3 semi sweet chicken chip we got 6 cookies because my kid loves the semi sweet cookie those always hiiittt but unfortunately this time those cookies seemed over cooked or something. Just looking at them they looked very unappealing like they used the crumbs of the batter... additionally there was no salt on them. Very disappointed as we got 3 of what was our favorite cookie and now nobody wants to eat it. Usually these are crunchy on the outside but very chewy and soft in the middle. read more

Crumbl - Orange - Semi sweet chocolate chip cookies - Bakeries Near Me - Orange, California

Great spot for a quick treat I work right next door and this place hits the spot every time!!

Great customer service ! Cookies We're fresh and very tasty can't wait to see next weeks Flavors read more

Delicious cookies, easy to order on app. Clean store and friendly staff. Favorite cookie had to be the oatmeal. read more

Crumbl - Orange - Key lime pie, 2 chocolate chunk, oatmeal, wafer ft Kit Kat, chocolate cake batter - Bakeries Near Me - Orange, California

I don't like leaving a horrible review but unfortunately I have no choice. When my boyfriend and I arrived we were greeted but then that was all. We decided to place the order on the kiosk as both employees were not coming over to help or direct us so we went ahead and placed the order. The girl that was making our order just seemed like she was upset slapping the box around and pitting our cookies inside. She handed it over to me after calling my boyfriend's name no thank you or goodbye or anything. What was most upsetting was half of the mini cookies we ordered were still cold and hard which is not normal for crumbl as all of them are usisally soft Lukewarm or warm or room Temperature but for some reason three of our cookies were hard and cold. I had to let them sit for awhile so they would thaw out and then they became soft. I really am disappointed they're service is usually point and they're cookies are always good but not this location not this time service was way below average and cookies just wasn't a good representation of what crumbl is about. read more

Friendly Staff! Great Service, will definitely come back to this store. Verity of cookies.

Not that great over priced and there is no ice cream cookie just a brick cold coke with whip cream

Amazing customer service!! Disappointed so much! My order turn wrong !came back with unfriendly face! Management plz training your staff to be a good customer service read more

Love this store and the staff! They are always very friendly and helpful. I order cookies for clients and I appreciate the app to order online makes it convenient to pick up! read more

Delicious always. polite staff. great presentation. always ready on time. reasonably priced. never disappointed.

Crumbl Cookies is honestly one of the best dessert spots to visit when you're craving something sweet. The cookies are always served warm, soft, and packed with flavor, with creative weekly flavors that keep things exciting every time you go. The service is fast and friendly, and the staff usually greet you with a smile while carefully boxing up the cookies in their signature pink box. The ambiance feels modern and clean, with a fun, upbeat vibe that makes it a cool place to stop by with friends or family. Overall, the combination of amazing cookies, welcoming service, and a bright, trendy atmosphere makes it a top-tier dessert experience. read more

Crumbl is one of our favorite spots! Their cookies are heavenly :) they have so many flavors to choose from each week. We have tried the sugar cookie, chocolate chip, s'mores, berry, and peanut butter. I am waiting for them to have either the gingerbread or carrot cake flavor because I'm sure I would love those. Not only is the taste of the cookies incredible, but so is the texture- they are soft and chewy which I personally prefer. They are on the pricier side, but well worth it every once in awhile. read more

Crumbl - Orange - Sugar cookie, chocolate chip, berry, peanut butter (forgot the exact name of the last two). - Bakeries Near Me - Orange, California

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