After having lunch nearby I was walking through the Main Place Mall and saw Mrs. Fields, a mainstay of many malls for billions of years. It's located at the entrance of the 2nd floor food court. A couple cookies seemed like a fantastic idea for a post-lunch dessert so I took a look at their offerings. A chocolate chip cookie and another cookie with tiny M&Ms were my choices. The woman at the counter was quite friendly and quickly bagged my cookies. Both were soft, moist and slightly warm. Plenty of chocolate chips in the one and the baby M&Ms in the other were surprisingly softer than expected. I enjoyed both. Prices aren't bad either! read more

Mrs. Fields Main Place - Bakeries Near Me - Santa Ana, California

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I can't believe a half dozen nibbler cookies is nearly $9 now, NOT full size. That's basically $1.50 per tiny cookie! At that point, I might as well grab a whole container of similar-sized cookies from Trader Joe's for $5. I used to love Mrs. Fields and would almost always leave the mall with at least a dozen cookies back when the prices were more reasonable. They even used to have end-of-day specials - if I remember correctly, you could get a dozen for around $6, and I'd happily buy them all the time. I've been a longtime customer, but honestly, it's getting hard to justify buying their cookies at these prices now. read more

I was craving some cookies but wanted to check out the selection to see how much I should get for a good value so I went to the display where all the cookies are. There was nobody here at all btw. I guess you can say this is great customer service but as I was just checking out the cookies while talking it over with my sisters, the lady immediately asked if I wanted anything lol. I told her to give us a minute bc I'm trying to figure out if I want anything. But it just felt like we were being rushed bc as I was talking to my sisters, she would insert herself and ask which ones we wanted etc. and I lowkey was getting a bit annoyed bc literally chill out. WE'RE NOT READY but we ended up getting like some m&m cookies and other things I forgot. They tasted ok. read more

Mrs. Fields Main Place - Bakeries Near Me - Santa Ana, California

Tried to buy 24 cookies. Girl said I can't sell you that many. There was nobody in the mall. And I mean nobody! There was at least 7-9 dozen large cookies in the case. She would not sell me any. She said you have to preorder for a large order. She didnt try and help and say, maybe you could have some small and some large, would that work? NOPE! She wouldn't sell me any! Worst customer service I've ever seen! Standing in front of you is a customer about to spend $75! And you tell her NO! Lost my business forever. read more

I love Mrs. Fields cookies! I always have ever since I was a little kid. They have a perfect crispy edge with a super soft center. There are full sized cookies and nibblers, along with small and medium decorated cookie cups, and brownies. There's also drinks. Really no matter what you get, it's going to be delicious. read more

Mrs. Fields Main Place - Cookies - Bakeries Near Me - Santa Ana, California

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I ordered a cookie cake and they couldn't do any designs only words and when I ate the cake it tasted like it had been sitting out for days. The service was good we just picked up. read more

Fresh and warm chocolate chips cookies! Delicious not too sweet and good variety . The salesperson is polite and friendly, read more

Charging $7.98 for two cookies is robbery. I should've asked the price before buying them. Never again.

My wife LOVES this place!! Although prices have gone up (everywhere) we are super thankful they are still open! We normally get the chocolate chip with walnuts and cinnamon/sugar mini bites!! I like how they cook it fresh most of the time when we walk up!! We love it so much!! The customer service could be a bit better, I mean smile here and there and maybe enjoy working... The young man is very nice, my comment is for the older lady. However, never the less, THE COOKIES ARE STILL THE BEST!!! read more

This always hits the spot. The food looks so fresh and so soft. I love it. The only thing is that they still don't take any "tap and pay" so come with your card or cash. The deals are less expensive than other gourmet cookie shops. Highly recommend. Local business 2 thumbs up for taste. It is located on the second floor in the Main Place Mall at the food court. There are small table and chairs to enjoy your cookies and people watch if you like. read more

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Great location for reliable service and excellent quality. Whenever we need cookies for a party, this is the place to go. You can always expect friendly service, good prices and highly quality cookies at this location. The store itself is located just up the escalator on the second floor of the mall. Be sure to call in advance if you need a larger quantity of cookies since they only bake so many. Great experience every time. read more

I LOVE this place. I had excellent customer service with a gentleman named Jordan. I would just like to leave a review because of the great time I had. read more

I'm trying to watch what I eat, and Mrs. Fields cookies is not on the approved list, but dang, I couldn't resist having a frosted sugar cookie the other day. I wasn't let down. It was so soft that it melted in my mouth. The best! I've actually been visiting this particular Mrs. Fields cookies for years. I love the small bit cookies but have also ordered a few large celebratory cookies over the years. They are always just about perfect. Towards the end of the night, you can tell some of the cookies may have been sitting there all day, but I would say it's only noticeable when the mall is open late. The service is what you expect, I wouldn't call it stellar, but it is efficient and I can't remember ever seeing nobody in the front ready to take my order. As for COVID-19 adjustments, they are wearing masks and gloves, although I think they've always been wearing gloves. There selection was about the same as always, although less quantities were available. Trust me, the taste was NOT affected at all. read more

After reading a few of their reviews, I called to make sure that they didn't stop baking at 5pm! The girl working told me they stop around 6:30ish so hope that still applies. I haven't had Mrs. Fields in a while and just had the sudden urge and craving for white chocolate chip cookies, the mini bites. It is sad to say that it isn't the same anymore (post 2000's era). Their cookies are soooooo thin. For the price of a dozen for $9. So sad. I would rather just buy a pack or bucket of cookies or make them myself. The taste is still spot on and nostalgic though. read more

COOKIES FTW! I am obsessed with cookies! I need my cookie fix at least once a week! Whether it's from Mrs. Fields or somewhere else, I have to have cookies! I'm a sucker for very soft cookies! Mrs. Fields comes through for me! I've only had one bad batch of cookies from Mrs. Fields, that's not bad considering I go on a monthly basis. My favorites are the PB and the Sugar Cookies (one has frosting and one is just butter sugar both are delicious!) Sometimes they do run out of nibblers early and if you don't want to wait for a fresh batch I will just buy the regular sized ones. I don't have any problems with the staff, they are nice and literally doing it all! Ringing people up, making the cookies and stocking the cases! I wish we had one closer but I can't be picky! I'm a fan! ^__^ read more

Coming here for years and will be back for years! Cookie cake always fresh and always meeting expectations...thank u. All our guests expect this for every celebration read more

Mrs. Fields Main Place - Nibbles - Bakeries Near Me - Santa Ana, California

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Loveee the triple chocolate cookies here they do not make it very sweet like the other places. The service is just ok and the place is small because it's just a mall stand with seatings outside. I usually go to the one at westminster mall but they closed down. read more

I was pleasantly surprised with my Mrs. Fields cookie! First of all, I couldn't believe that this Mrs. Field's was still at MainPlace Mall, what a time warp! I ended up getting my old go to Which is their white chocolate macadamia nut. Right when I bit into it, it brought back old memories! It was just as good as I remembered it being. I love Mrs. fields! My boys got the sugar cookie with frosting and of course they won't complain over any type of cookie. It was nice to see that Mrs. Field is still at main place! And, still is the best cookie! read more

Mrs. Fields Main Place - Yum! - Bakeries Near Me - Santa Ana, California

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Great experience here yesterday. I was in a bind and had forgotten to order my daughter's cookie cake for her birthday party! I called a local cookie place and they said they needed 48 hrs. notice. I called Mrs. Fields, and they said they could have it ready in 20 minutes! Wow! They asked me the colors, and what I wanted written on it, all over the phone. I picked up the cookie later that day, and it was perfect. Ready on time, no errors, and it was so cute! It was about $35 out the door, but we served about 15 people, and had half leftover. It was very rich, so only a small slice will suffice. I served ours with ice cream. Definitely will keep Mrs. Field's in mind for future parties! read more

Mrs. Fields Main Place - Ordered over the phone; they only need 20 minutes notice! Awesome! - Bakeries Near Me - Santa Ana, California

Ugh my feelings are soooo hurt! I called ahead to order fresh cookies cuz they stop baking at 5 and I was coming from about a 45 minute drive. Literally wanted to drop my card so they can know how serious I was about the order and all!!! For 60 cookies ya girl definitely deserves fresh sweets! It's hard out here being fat and craving! They don gave me these hard cookies I could just cry lmao ughhhhhhh!! I even tipped them girls in there. Y'all just mean lol read more

Hadn't been here in awhile and was disappointed in how thin and greasy the "Deborah's Special" oatmeal cookie was. Had always looked forward to getting cookies for my kids, but they were kind of tasteless, really thin and greasy. And they fell apart. Nice kid served us up at the Mall. Will probably come again for memory sake, but there are better places where one can get a chocolate chip or oatmeal cookie read more

Mrs. Fields Main Place - Bakeries Near Me - Santa Ana, California

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At almost $1 per each mini cookie, I expect a great cookie! My kids at 5, disliked one (the double chocolate). They took one small bite and asked if they can exchange that one cookie. They said no. Because we took at little bite, but would have if it was whole?? Gross! And how would we know it was a bad cookie if we didn't taste it first? Kids don't lie. A bad tasting cookie out of 6 must have been bad. read more

My bf has a sweet tooth. I rather have salty things. I was coming home from working out. I needed to stop at target for contact solution. I asked my bf if he needed anything. He said no. Then he said "cookies." Odd, he never asks for cookies. I said "like chip ahoy." He said ehh not so much. I said well I'll figure it out. I decided to brave the damn mall days before Christmas. I parked wherever because I wasn't about to fight for parking and I had just worked out so what's a few extra steps. I realize it's by the food court so I do park near that. It was dead At Mrs Fields. The had small cookies that were buy a certain amount, get some free. I went ahead and got the small ones. Chocolate chip and the white chocolate chip macadamia nuts. My bf was happy. He said it was good. That's love. Going to the mall for some damn cookies and I didn't even shop! And yes, I braved target after this detour to the mall. read more

Mrs. Fields Main Place - Bakeries Near Me - Santa Ana, California

Mrs Fields is located on the 2nd floor of the mall, towards the entrance of the Food Court. I love grabbing cookies, 4 for $5, when they are fresh around 4 pm in the afternoon. They have brownies, cookie nibblers, decorated cookie cakes and frosted cookies. Service has always been efficient and kind. Cheers! read more

I'm giving three starts just because I like these cookies a lot. But other than that they never have cookies baked. Just bought some cookies and they were all raw. It tasted like I was eating cookie dough. read more

Went to the shop inside Santa Ana Mainplace Mall. The week before Valentine's and was looking for 5 heart shaped tins with cookies inside as seen on their Website. Firstly, the girl that was there (Sat am) was clueless as to why they didn't carry the heart shaped tins.. Wtf! The week before Valentine's and they don't carry that.. First strike. Then she was kinda rude and unhelpful. Strike 2. Lastly she said they don't open till 10am( even though their listing on Google was 9am opening time. Even so it was 955am so it would have been good customer service to have helped me. Strike 3. Don't blame the worker. She was probably making minimum wage but big negatives to corporate. read more

Nice kid Brandon helped me greeted me with a smile and was very friendly he helped my daughter make a choice and was very patient. Great job Only down side. 3 dollar icee!! read more

How can you be unhappy with the cookies here. They're always fresh and delicious. I ordered a cookie cake from here for a baby shower and it was ready within an hour on a Saturday. Everyone loved it. Looked good. Tasted better. read more

Called in my cookie cake order in the afternoon and picked it up in the evening. Did not have to pay ahead over the phone and the cake turned out exactly as I expected. Thank you! read more

I got my dad a giant cookie for his birthday and he already ate a big chunk of it. He described it as "cookie crack" so obviously he is very satisfied--can't wait to try it myself! read more

Terrible customer service. We were at the mall the other night and it was about 8:40pm (they close at 9pm) and we were headed back to the car when I wanted to stop and get some of my favorite cookies. I walk up and see my favorite (white chocolate macadamia minis) I turn around to ask my 4 year old son if he wanted a milk and turn back around and the entire case was almost empty (aside from some brownies)! They still had 20 minutes before they closed so I asked the gentleman (named Tyler) if that was all they had and if I could get 6 of the mini cookies that I had just seen and he said no this is all I have.. I'm sorry but if you close at 9pm I don't think you should be turning away customers at 8:40. We decided to turn around and go get a Cinnabon who was still cranking out customers. read more

It was my friends birthday & I wanted to surprise him with a cookie cake. I didn't have a lot of time. So this was totally last minute. I called this location and told them I needed a cookie cake in 30 minutes. The gentlemen that assisted me was very accommodating. He did everything I asked and accepted the challenge of making the cookie cake in 30 minutes or less. I have never eaten at this location, so I took a leap of faith and proceeded with the services. I got there in 36 minutes and there it was. Beautifully crafted, & Ready for pick-up! The chocolate chip aroma was overwhelming. I wanted to eat it myself. Lol! Check out was a breeze and my surprise was accomplished. Thank You so Much x read more

I'm not one to give bad reviews on places, but tbh this mrs fields at mainplace has shitty service. one of the guys working here was giving me attitude while taking my order and looked like he hated his job. i ordered a small birthday cookie cake and he wrote out the name with frosting extremely ugly. i could have just wrote it out myself if i knew it would come out all sloppy. the cookie was still good, don't get me wrong. but for a first timer i wont be coming here anymore. read more

I'd hate to give a bad review because these cookies are delicious, but this location has the worst service I have ever experienced. Don't expect to be greeted when you walk up to the counter, the associate will bluntly ask you want you want and charge you as fast as possible; without so much as eye contact. Every time I come, they are out of milk chocolate nibblers (which are their best sellers..you'd think they would bake more when the noticed they're starting to run low). It's no wonder why Mrs.Fields has closed so many of their locations. Their service is so low and their employees don't care to restock their inventory. read more