STAY AWAY!
The RV was a POS rattle machine. Side mirrors were unusable due to them rattling non-stop with wind on the freeway. Once we got to our destination, we discovered wires dangling on the ground under the RV. We took it to another cruise america nearby who confirmed the RV previously had a tire blow out and they didn't repair it appropriately. The other location was dumbfounded we were rented this unit. Ruined our first night. So many things on the interior were basically duct-taped back together. The list goes on and on.
Then there was the bike rack... I asked upon picking this up if they rented bike racks, the guy who checked the RV out to me said yes. He was a nicer guy but miscommunicated that they rent them. He told me it was a $25 one time fee. When we got out to the RV and I asked, he said, oh no, we don't rent them I thought you meant unlocking the tow hitch to attach one. I told him we don't need this feature then and lets take it off. He said we can adjust it when I return the unit. He seemed nice enough, so went with it.
Fast forward to the return. A different person at this location 'helped' us. In reality, this guy had absolutely no care about our experience what so ever. He didn't care about any of the issues and was hostile in his defense. He charged us for greywater when we emptied the tank and NEVER used it after. My assumption is they do this every time to every customer to rip them off. Before I could get the words out that we did not use the greywater and emptied it just prior to return, he had a video playing on his phone he claimed was 'proof' it was not empty. I have no way of knowing he didn't just turn the sink on before recording, because he took the RV back on his own. The guy flat out lied.
That brings up another point. Soon as I arrived to return the RV I gave him the keys and followed him outside where I though we were going to look over the vehicle. When we were walking outside, he said nothing to me at all. He said nothing about hanging inside or what the next steps were, etc. He just jumped in the RV with me standing next to the driver door, shut the door and took off. 15 mins later he came back and charged my card without discussing any charges first.
Since he was saying nothing to me, I jumped in that we needed to discuss the bike rack charge that should be reversed and other issues we had. Mr. Ego Trip this time said they don't rent bike rack, never have and don't rent boats (huh?!). He said I was 20 seconds too late and nothing could be done. Oh, and it's not $25 one time, it's $25 a day. It became crystal clear this guy was on a major authority kick, even though I was calm and collected. He constantly talked over me to the point I realized I better just work through corporate to have my complaints heard. I haven't had such hostile service anywhere, for anything. The guy clearly hates his job.
That evening I received a call that my bike rake charges would be reversed or credited back to my account. To date, nothing has appeared in my bank.
Two weeks ago I contacted customer relations for Cruise America via their website with a detailed list of every single issue. I heard nothing back. I followed back up a couple of days ago and still not a single response. read more