Let me say this is based on my experience. Kelly was great. The receptionist was always nice and police when I went. They repaired my 2024 VW atlas. They were fair and even fixed some minor things they noticed free of charge. I would definitely recommend and If ever needed, I'd go back read more

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Came here to get my vehicle fixed after someone hit my car and completely took the front bumper cover & fender liners off. They were very professional & quick. Eddie was fantastic at communicating how things were going as well as updating the timeline to the insurance company to ensure my rental car would remain covered while my vehicle was being completed. The other party's insurance covered my repairs, but I would say it was a great value for everything that was done. Front bumper cover, energy absorber, render liners, color match painted for $1,200. They charge $60 an hour for labor. Their waiting room was child friendly with a little corner of toys, a tv for cartoons & a popcorn station. Would definitely come back for future needs! read more

Caliber Collision - New bumper cover - Body Shops Near Me - Litchfield Park, Arizona

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I recently was rear ended on my way to Sedona and I chose Caliber collision for the repairs. I read the reviews and instantly was deterred, but with a business like this, people will review only when upset. I brought my car into Caliber Collision and was nicely greeted by the front desk lady and was told an evaluator would meet me out front. Within 10 minutes, I was shown what would be replaced and the timing. They quoted me 21 days, but they ended out fixing it in 11 days. I am happy with the service and quality of the repair. The service requested is what I was given and I would refer other people to this location. read more

Kelly really went above and beyond helping me with a body panel issue, and I couldn't be more thankful. She took the time to really listen, explain things in a way I could understand, and made sure everything was handled the right way. It's rare to come across someone who cares that much, and I left feeling genuinely taken care of. For anyone looking to get any work done here, please ask for Kelly. I can't recommend her enough. read more

Unfortunately I had a situation that landed my vehicle at Caliber Collision. However, the experience I had with Eddie and the rest of the employees were nothing but beyond outstanding. As soon as I walked in, I was greeted and seen within minutes. Eddie gave me my estimate and took pictures and I was on my way. I was able to go online and book a date and time at my convenience to get my vehicle fixed. I was always in the loop and my vehicle was ready at the date given. Everything was handled professionally and in a timely manner. Eddie, thank you for a smooth process in handling everything from beginning to end. Also thanks to the people at the front desk and the workers in the back. You all are a great team. I highly recommend Caliber Collision to anyone looking to get their vehicles fixed. read more

My car had damage to the roof, fender and front windshield from a tree falling on it. Caliber had the vehicle for over 3 weeks and when it was ready for pick up, there were many flaws with the repairs. The paint was bubbled along the roof, the fender was also smeared and had paint defects. Caliber kept the vehicle to fix it, had it another couple days and provided a rental car for their error, which was honorable and they should have. I went to pick the car up again and there were obvious issues with the weather stripping being put back on. They ordered new weather stripping and said they'd follow up with me Monday. That night I noticed there is overspray all over the hood from the paint repairs they just did. I immediately text the adjuster, Riki and he assured me they'd take care of it and he'd call me after looking at what options they had. Upon calling the office the next day, "the manager was out sick with his kid"and Riki wasn't available. The lady said he would call me Monday 8/25. I did not get a call Monday 8/25 or Tuesday. I called Wednesday morning at 8am, was given excuses by Cory (the manager) as to what may have happened and he said he'd follow up with me later that day. It's Thursday and I still have no follow up. I was patient on the first go around of errors, but this seems to be their normal course of business and a repeat cycle I can't get out of. Do yourself a favor and don't come here. I have wasted so many hours dealing with this place and still don't have these issues resolved. read more

Car was repaired here and they did great work. Riki the service advisor made sure I was kept informed. read more

Geico recommended this place. I went to the one in Litchfield Park. So this review is only for that shop. They kept my car so long that the rental car ran out. They then gave my damaged car back to me to wait on a parts. 6 months later, after many calls, and a trip to a different shop, I had to call the insurance company and complain before they took my car back to fix it. They had to replace the front end, I told them to make sure to align the cameras. When I picked my car up, the assisted cruise control would not engage because they failed to do the alignment. So I had to take it back. Also, they did not replace the nicked up tires, I had to buy my own, AND they did not replace they damaged windshield, told me I had to file a separate claim. I was pissed, but I let it slide... then several months later, I noticed that the paint was flaking and pealing off of my replacement bumper. Geico said they would warranty all repairs if I went to their shop. So I went back to the shop. They guy looked at my bumper and said "No, they will not cover it because their were some scrap marks under the bumper, but they can give me an estimate to repaint it that I can pay for myself." What the H? Those scrape marks are from the occasional parking blocks thats are too high. In my 30+ years of driving, I have never had a car that had the paint flake and peel off of the bumper, even with hitting the occasional parking block. They know this was some crap repair work, and now the value of my car is ruined. I will never go to this shop again, and I recommend that you pass it up too. read more

Caliber Collision - Their paint flaking off my bumper a few months after the repair. This is what I paid good money for. My car looks like crap. - Body Shops Near Me - Litchfield Park, Arizona

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I called on November 29, 2022, and made this appointment for yesterday, January 23, 2023, at 2:20 pm. The nice man walked around my car, drew on it is blue and red marker all over the car and told me he would be in contact with me. This morning I got the call from Caliber informing me that they could not work on my car because it was ELECTRIC and not gas. This is a door panel not a hit in the batteries, or underbody, just a nick in the door panels. This is outrageous. I waited TWO MONTHS, to find this out! Later, I come to find out that Caliber did not want to work on it because the paint shed has temps higher than 250*F, KIA warns them to not put the all electric car in the shed with a required maximum 148*F from KIA specs. Still this is not justification to have a person wait two months to get rejected. Very poor customer service or they do not care. read more

This place is a complete mess, call one of the MANY other body shops in the area. I submitted a quote online, submitted all the pics and they sent me back a quote. It was great. Then I booked my appointment, which they are about 3 months out. So when I finally show up for my appointment they say they don't work on electric cars. Why did you quote and provide an estimate? Why did schedule my appointment? The make and model of my car was on every thing. Service advisor was clueless, they are like lost puppies in this shop read more

Absolutely amazing customer service from start to finish: Fabian and team were amazing. Body work is spot on and the ladies in the front office are very welcoming. Thank you all for taking care of me and my 2021 ford expedition!!! read more

So this is a copy of my review on google, I can't honestly recommend this place out of good faith, I've been dealing with these guys since June 2023 to finish my car. They completely butchered the paint and the bumper is three different whites and doesn't match the car at all. They keep telling me they need an out of stock item to make it match and they'll call me back. I just don't believe them any more. I just want my car fixed. I call once a month for a status update and not even rude and I always get the same answer we'll call the paint company and call you back and never do they ever call me back with status update... read more

Geico recommended this place. They kept my car so long that the rental car ran out. They then gave my damaged car back to me to wait on a parts. 6 months later, after many calls, and a trip to a different shop, I had to call the insurance company and complain before they took my car back to fix it. They had to replace the front end, I told them to make sure to align the cameras. When I picked my car up, the assisted cruise control would not engage because they failed to do the alignment. So I had to take it back. Also, they did not replace the nicked up tires, I had to buy my own, AND they did not replace they damaged windshield, told me I had to file a separate claim. I was pissed, but I let it slide... then several months later, I noticed that the paint was flaking and pealing off of my replacement bumper. Geico said they would warranty all repairs if I went to their shop. So I went back to the shop. They guy looked at my bumper and said "No, they will not cover it because their were some scrap marks under the bumper, but they can give me an estimate to repaint it that I can pay for myself." What the H? Those scrape marks are from the occasional parking blocks thats are too high. In my 30+ years of driving, I have never had a car that had the paint flake and peel off of the bumper, even with hitting the occasional parking block. They know this was some crap repair work, and now the value of my car is ruined. I will never go to this shop again, and I recommend that you pass it up too. read more

Awesome experience at this location. Staff was friendly when I walked in. My service adviser, Rich, did a fantastic job keeping me informed about my repair progress. Repairs look awesome! I didn't get the touch up paint I requested but thats no big deal. I highly recommend this shop. Lifetime warranty on repairs! read more

Caliber Collision - Before and after service - Body Shops Near Me - Litchfield Park, Arizona

This place is absolutely awful. The Caliber estimator, Kelly J at the Litchfield Park location, reported FALSE information to my insurance company. When I spoke to my adjustor, towards the end of this Caliber nightmare, she informed me that they denied repairs on some of the accident damage because Caliber notified them that there was accident damage - and THEN there was "also" rock damage - separate, which is NOT true at all - we have pictures showing the paint scrapes leading to the paint damage they denied. Caliber is a Geico preferred Auto Repair Xpress repair shop... I'm not sure if this has something to do with the false information - I don't know if they work together to do BS like this or what. On top of reporting false information to the insurance, Kelly called us to pick up our vehicle knowing that the repairs they completed were not properly repaired as well as KNOWING THAT CALIBER ACTUALLY CAUSED NEW DAMAGE TO THE VEHICLE, but regardless, she STILL thought it was ok to call us to pick up our vehicle in this condition and then proceed to tell us everything looked good to her and claimed that she didn't have any clue about the new damages, claiming - perhaps it is was already there or perhaps it was "storm damage", which is mind blowing to say the least! Especially because there is a CAMERA installed in the vehicle that clearly shows her looking at the NEW damage in shock as well as trying to scribble on the accident damage... Yet, when we arrive to pick up the vehicle, she LIES - AGAIN. Camera also shows employees going to sit in the vehicle and have long drawn out conversations about their relationships while doing nothing but sitting in the vehicle - apparently it was their getaway spot with air conditioning. On top of everything, there was NO communication about my vehicles status at all - The only time I was updated was when I would call in and speak with the front desk. Our vehicle was kept at Caliber for a TOTAL OF 20 DAYS, only to have the front passenger wheel well fender area replaced (part came in fast) and buffed - They did not even repair all damage, yet they kept it 20 days - absolutely ridiculous! However, there was a Caliber staff member on the camera footage saying "I don't give a sh*t, this isn't my vehicle so why the hell do I care". I guess this explains WHY my vehicle was kept so long and why I received the terrible service I received... The low level of service and lack of care for customer vehicles is absolutely appalling, to say the least. I would not return to this place, not if it was the last autobody shop on earth. read more

WOW WOW WOW! What a fantastic experience at Caliber Collision on Camelback road. I unfortunately had a run in with a HUGE piece of tire on the 10 and my front bumper did not survive the impact. I contacted my insurance company who referred me to Caliber Collision. I dropped my car off on a Tuesday and a rental car through my insurance was provided for me there and ready to pick up as I dropped my car off. The staff was wonderful and super efficient. Soraya was my main contact and explained everything in detail. I received text updates and got a call from her updating me as well! WONDERFUL COMMUNICATION! My car was ready to be picked on a Thursday... that's it, 2 days! All in all it was a great experience and while I don't want to have to see them any time soon, next time I have an issue or damage to my car I won't think twice about bringing it to Caliber! THANK YOU!!!! read more

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I recently got into my first car accident, my insurance company recommended this shop to me and I was so glad it was them! They very up to it with updates about my car and answered all my questions (no matter how stupid). It did take awhile for sure but my car looks good as new! read more

Geico recommended Caliber after my husband was rear ended. It took about 2 months to repair our truck. Which was longer than expected. During that time we experienced a lot of miscommunication between management and Kelly. Our rental coverage expired and they didn't offer to accommodate us in any way. I was very disappointed in the customer service I experienced at Caliber. read more

Amazing people.... Awesome receptionist!!! Incredible GM Robert.... The technician was such a nice guy... We had a misunderstanding in the beginning and Robert handled it awesome! We will be referring people!!! read more

Very pleased with the service completed at your shop. Everything was very thorough and done within a timely manner. The communication was top notch. Thank you so much! read more

Kelly was awesome. They are fast and efficient. Guarantee their work if you are not happy. I would recommend to anyone needing body work!

Just Awesome!! Took my SUV there to get fixed after a hit and run situation. I was greeted with a smile and a promise to make my SUV ( 3 Stage Paint Job) look good as new. They kept me updated, had my rental ready, and made my SUV look as good as new. Kelly and the whole team met me at the front desk for pickup and walk around. Truly a great place to go if your vehicle gets damaged!!! I will always recommend this staff and company!! read more

Very professional, kept me updated on the progress of my car repairs at every step! Kelly J is an amazing employee that really went above and beyond for me . My car looks amazing, fantastic job! Thank you read more

Took car here based on recommendation from insurance company. They have had car for over a month and keep telling us "it will be just a few more days". We told them we were headed out of town on a trip and need the car back because we had to return the rental car. They then proceeded to tell us that they could have planned better if they would have known we were going out of town. WHAT?!?! So, they basically just said that they could have gotten the car done sooner and it was our fault for not telling them about the trip. I'm sorry Kelly, but that is HORRIBLE customer service!! We completely understand that it is difficult to get parts, there is a labor shortage, etc., etc., whatever. All we asked is for an accurate time estimate so we could plan around it. I guess that's too difficult for this company to do. As of writing this review, we still have no idea when we will get the car back. The latest estimate is 5-6 more days.... but they told us they had all of the parts 3 weeks ago and now they don't. I have no idea what to believe from this company. After reading through some reviews here I can see that we aren't the only people that have experienced bad communication from Kelly. read more

Geico recommended this place I took my car there when I got rear ended. They took longer than promised which is ok k had a rental which I got through them cause enterprise is there in there office. My insurance covered a certain amount on my rental I agreed to cover the rest but I get a call towards the end of them fixing my car I get a call that Caliber was going to cover the rest of rental fees for taking a little longer than expected which was great. I go to return the car and pick up my own I ask again is there anything I owe they said NO we took care of it.... A week later I get a charge over $100 dollars that Caliber decided to only pay 7 days and I cover 8 days without telling me about I find out cause I got an alert of a charge I call I speak to a lady and says same thing. Manager I'm guessing texts and says why I gave them a low review I said no communication is terrible customer service is terrible and I'm still stuck with charge no kind of follow up phone call atleast not text on how to make it right. You know what they say when service is great you'll tell 10 friends but when is terrible service you'll tell your 60k followers on social media about Caliber and not to go there management is terrible. Don't say you're going to do something and go back on your word I would've paid it but Caliber collision said they'll pick up the tab and then you get a charge surprisingly not cool Caliber not cool. read more

I was not impressed with the receptionist today (1/23/19). From the moment I walked in, I was dropping off my sister's car for an estimate with Geico, the manner in which she answered my questions made me feel dumb... Like "duh, isn't that obvious?". When compared to another elderly customer that walked in next to be served, it was quite different. I also felt that she was not at all friendly or welcoming. Because of this, I don't think to recommend this place. If this is how things start off here, then my business is definitely going elsewhere. To that lady, please check yourself. read more

Disappointed. Have used this repair shop for a number of years. Their work has always been very good. Received an online estimate of repairs for our 2019 Lexus GX and made an appointment to drop off the car After a walk around with the estimator, he confirmed the estimate a reminder there might be hidden damage. I signed the repair agreement and then he said: we will have to do a re-calibration of the front cruise control sensor. It would add an additional 20% to the estimate. I felt like I was dealing with a used care salesman. I asked if I could sign a waiver and not do the recalibration and he said yes. A few minutes later, his boss came out and said they couldn't do that and they would not fix the vehicle without doing the recalibration. The cost to do the sensor work was $400. I declined, told them I was disappointed in the way they handled the added price, got my keys back and left. Will not do business with an underhanded outfit like Caliber. read more

Terrible communication! Brandon at the Litchfiled park location is the worst. he was dishonest, rude, and unprofessional. My truck was supposed to be ready by the end of the day on July 8. I called to confirm it's on schedule. i was told it was. i was notified by the claims adjuster Brandon has not gotten back with her to arrange payment. Close of business my truck not ready. Brandon tells me the insurance hasn't paid so he can't release the truck. i said I will pay with a credit card. he said they don't accept that. i said of course you do. what ia your next excuse. then Brandon says they haven't been able to calibrate the truck. really! no ETA on when it will be done! WTF! i do not recommend this place at all for anything. not all of their staff is horrible. Andy was nice. read more

I brought my camry here running over a semi tire on the freeway. It was a great experience. The staff was very professional and very quick to get my estimate to insurance. They stayed in contact with me via text message through the entire time so I knew what to expect. I would definitely recommend to anyone. Their facility is very clean and easy to find and get to. Overall a great experience. read more

The service here is fantastic, since the first time I came in for an estimate all the way until my car was finished. Rich made this whole experience as easy as possible and my car looks like new! Thank you Rich and staff for all your help! read more

First, I have to give a shout out to Kelly, she provided me with the best customer service experience I could have asked for and went way above and beyond of what I expected. Going to a new mechanic can be a stressful time but hands down to Kelly and the Caliber Collision team for making it an easier process. Also, I'm not sure of the General Manager's name, but I can tell by watching him that he takes customer service serious and cares about making sure the customers are satisfied. I highly recommend this shop to anyone that needs mechanical or body work done so thanks again Caliber Collision team!!! read more

This was a great experience. First time having a car accident so I really did not know what to expect. Caliber made it painless from using my insurance to getting the rental car there and back. They were a huge blessing with the "extra" care they took with our FJ. Just above and beyond what I expected. Hopefully, I won't have to see them anytime soon but really made the entire experience as good as it could be! Thank you! read more

Monday August 5, our car was towed to Caliber Collision due to front end undercarriage damage. We informed them that we must have our car returned no later than Thursday due to leaving on vacation Friday. We received a call at 10:00am Tuesday informing us the car was repaired. Unbelievable! The damaged part was not a normal stock item. They must have had it expediently shipped and completed the repair Tuesday morning. The personal professionalism displayed by everyone we encountered from the moment we entered the front door and ending with being escorted to our repaired car was truly a unique experience. Thank you Caliber Collision. read more

My car needed to replace the front fender and under carriage along with some paint job. Kelly Johnson and her team finished the job a couple of days earlier than anticipated, and went above and beyond and fixed my a/c line too. I was not expecting that at all. Everything is running smoothly for the past 2 weeks. Recommend her customer service and her team. read more

These guys were great and took care of me throughout the whole procedure. From the estimate to pick up, the customer service was top-of-the-line. I appreciate how they kept me updated and contacted the insurance company for me. All I had to do was drop off and pick up my car. Easy peasy! Thanks Caliber! read more

My rating with Caliber with our recent repair is very poor. Prior to deciding to utilize our USAA insurance we received several estimates from different body shops ranging from $3500 to about $5000. We decided to go with Caliber because we previously had good service. Our 2016 Nissan was delivered on April 13th and about 10 days later we were told it was "a Total loss". We were shocked and confused because of all of the estimates we received. We were told by Caliber that the absolute most it would cost even if there was internal damage was $5000. The "total" estimate was $11,100 just enough to consider it totaled. We decided to pick it up and drive it down the street to "fix" who is also contracted with USAA. Guess what their final estimate was? $5100. not a total or even close. Apparently Caliber has been doing this a lot with other USAA customers. If it is not a small fix they don't want it because they are busy enough they can "cherry pick". We will never do business with Caliber after this and we have USAA launching an investigation in regards to this! No one should be toyed with this like this!! Businesses should be honest and have integrity!! read more

The paint job that was done on my car was perfect, just as good as the factory,my car is a 2020 vehicle. Would definitely use Caliber again.

If you have an accident and need your vehicle repaired, this is the place to go! The receptionist Deanna ( I hope I spelled that right) is soooo sweet and helpful. Rich did the estimate and kept me informed of the progress of the repairs, and my car was even ready one day early! And I think my car was cleaner than the day I bought it! Fantastic experience overall! read more

Our Camry was hit while parked at the post office by a runaway car that was left in drive by mistake. We took the car to three local body shops based on their reviews. Caliber Collision had excellent reviews and was the most professional from the estimate process through the repair. Dakota did our estimate and explained in detail what work was required. The estimate was detailed breaking out labor, paint, material for each area of the car to be repaired. The stand alone building or shop they own looks professional including the customer lobby area that provides coffee and even has a popcorn machine. Very impressive operation from the front end through the body shop. Our car was brought in on Monday and picked up on Wednesday. Yes completed ahead of schedule. Their work was excellent and no sign of damage. Paint was a perfect match and they even detailed the car inside and out. Caliber Collision is a National Company and without question is the best body shop I have ever experienced. Dakota is a real professional and took care of us from the estimate to the final pick up. Competitive pricing, professional inside staff, experienced body technicians and painting shop. I highly recommend Caliber Collision and will never go anywhere else again ! read more

I highly recommend Caliber Collision. From meeting their receptionist to Jason our service advisor and Jeremy with Enterprise. All were pleasant, professional and kept us informed. Welcome to the West Valley Caliber! We are thankful you were here. read more